It's crazy 10 years ago Cvs flooded Southern California with all their stores on every corner. What a great idea that was kudos to the CEO on the upper management for doing that instead of making one star strong. They made 100 horrible stores ever since they took over for long drugstore. The longs mentality that the customer is who we work for went out the door with Cvs. Cvs is a hungry Bass company. They don't care about the customer obviously they don't care about their employees. They have Mickey Mouse upper management CEOs. The pharmacist are the DM's. The one of the companies is such a rut. I miss thrifty. I miss long drugstore. I miss good customer service. I miss people being happy at work and willing to go the extra mile for you that went out the door with Cvs hopefully someday a bigger and better company will take them over. read more

I'm not sure why this CVS has 2 stars. It is a very large CVS at the corner of Foothill and Mountain. Plenty of parking. It's 24 hours and they were open on New Years Day. There were no lines. The service was great. The store was clean. read more

it is my understanding that is very popular and busy CVS location has been closed since June 10 not just the pharmacy but the whole store. For the most part, the staff was friendly and the store was clean. Kudos to the pharmaceutical team as it was a high traffic store when it came to prescriptions and such. The staff will be missed and certainly the location apparently the landlord raised the rent once again and CVS declined yet another major company that has left the popular Mountain Green shopping center due to ridiculous increases in rent which affects our community. Now we have to go to unfamiliar locations farther from our homes. read more

Just walked into this store to buy a single item...approached the register at the front to pay, where there were two older female employees behind the counter (one using her cell phone)...the one who was not distracted directed me to use self-checkout - as if she couldn't help me herself LOL There was nobody else around and these two employees had NOTHING else doing...except for the one who was on her phone! Unreal After I paid, the woman (not on her cell) had the audacity to say, "Have a nice day" I normally prefer to pay at a cashier because I don't want to see people replaced by machines (though it may be inevitable over time) When I see lazy employees like these two, however, it really makes me rethink my approach What a shame read more

I gave this location 2 stars because i think the public should know that there will always be a line and only 1 person on the register. I waited in line for over 25 min with two items. One register wasn't working and the self serve registers were faulty . My recommendation is that this place hire more people to work registers because this line is obscene . The staff is nice for the most part.. they try their best read more

CVS Pharmacy - Drugstores Near Me - Upland, California

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I feel so badly for the staff. The air conditioner has been broken for years and it is hard to breathe in there. It is a great store when it's not the summer. But please cvs, care for your staff. read more

Came by to pick up some meds that we needed. Love that we can quickly pop in, get it and check out fairly fast. Store was clean. Employee was friendly. read more

CVS Pharmacy - Front - Drugstores Near Me - Upland, California

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I am going to join the long line of people who have not enjoyed waiting in line at this lamentable CVS. The main problem I detected here is that the cashiers are simply withdrawn. This difficulty often coincides with the reality that people tend to treat convenience store clerks like wet trash. I was in line at this CVS making a valiant effort to buy one over the counter product. I remember being in at register 2 when a darkness fell over my trip, or should I say a light. That crazy light thing was on for register 3, which had a shorter line. I walked out of line at register 2, lost my spot in line, and went to wait in line at register 3. There was not a clerk at 3, but the light was on, so the clerk would be back. By the time I waked to 3, the clerk had returned. He informed me that the register was not actually open despite what the light might have indicated. Then he turned the light off on. 3. So I went back to wait in line 2 where all the magic was happening. Lest we forget my spot in line disappeared long ago. Register 2 quickly reminded me why I fled to 3 with all possible dispatch. The cashier was turning every aspect of the transaction into an opportunity to practice his or her slow motion skills. Every gesture, formality, and movement just took aeons inducing the kind of oh-my-gosh-when-will-this-person-return-to-space-time-where-we're-suffering(?) inner monologues that only occur when all adult concepts of patience have failed miserably. Just when circumstances could not deteriorate further, the customer in front of me in 2 decides to haggle about the fine points of a coupon for Dove Body Wash. The customer wanted to use the coupon to buy Dove Body Wash soap bars. Although there is an obvious difference between the two products, the customer felt that this was a detail worthy of debate. The cashier did not; the cashier believed that the picture of Dove Body Wash on the coupon only applied to bottled Dove Body Wash as depicted on the coupon. This resort to logic offended the sensibility of the customer who acted very chagrined. Almost as if the cashier was wrong about what the coupon depicted and the meaning of body wash. Plot twist: the cashier called for the manager just to double check and to keep the annoying customer at bay. The manager comes to register 2, agrees that the picture on the coupon matches the bottled body wash and can't be applied to Dove bars. Problem solved, the manager opens up register 3 to thin the line that developed due to the body wash controversy. Now that I was warmed up for absurdity, I went back to line 3. A line I was initially turned away from. A move that cost me the time I hemorrhaged rotting in line 2 due to losing my place earlier and enduring the coupon nonsense. My return to line 3 was a fitting end to the whole fiasco. Only someone with a background in mgmt. at CVS is adept enough to expediently ring people up, the cashiers there have limited skills and access because they do the same job every day. That's not a sarcastic remark. I believe cashier work dehumanizes and de-skills people to the point that they're not willing to win fights over Dove soap single-handedly. Another reason why this specific CVS is a relatively untidy, unpleasant place to be. No, really, there are random bags of Doritos and other refuse strewn about the premise. CVS's local customers don't much care for it, and the poorly paid staff are not much into sprucing up a storefront for customers who treat them with about as much respect as a gust of wind has for an empty Dorito bag. One star for not being on fire or vermin infested. read more

CVS Pharmacy - Don't look directly at this CVS for too long. - Drugstores Near Me - Upland, California

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This is my second time I came to this store and the older lady, I think her name is Robin was rude to me both times . She needs to learn customer service. I will not be coming here again. read more

They got rid of all the cashiers you have to do it yourself and I don't want to use the self do it check out I shouldn't half to be forced to it's not like I don't know how, I am not their employee I do not get paid to be their cashier. read more

I took my mom to get her covid vaccination at this CVS location. The staff were very thoughtful and professional with the whole process. They made going into the store to get the vaccine more manageable. The organization was superb as there are no confusion as to where we had to go and wait in which line. The medical professional administrating the shot was knowledgeable and patient in explaining about what to do after receiving the vaccine. It made my mom and I feel very comfortable and safe to have gotten the vaccine at this CVS location. read more

Margaret was really great today. The store was busy and she had a ton of people in line (better staffing probably needed!) but still spent time to explain items to me and to open the bathroom. Thank you Margaret, appreciate you! read more

What is meaning of Oppointment I was here at 10 am And pharmacist was taking walk in person And said they're there in the counter before you 10:27 It makes me feel shame how come they don't know how appointment works online check in read more

I went into this store because I needed to get a pack of syringes (long story short: I'm a diabetic and I ran out of syringes, I'm also out of town... no where near where I usually get my prescriptions). The "pharmacist" James P (he also would not give me his full last name), said to me: 1 - He would not sell me any syringes because he "couldn't". No real reason, he just couldn't. He also said "he couldn't be any clearer"... which he was not clarifying his response when asked. 2 - When I asked where in the store or pharmacy was this policy posted or found, he said "it was coming out of his mouth". Yup, his mouth. 3 - I re-explained why I was in need of the syringes and how urgent it was and even offered to show him my current prescription, he then insinuated I was some kind of drug addict. If he had said it was a store policy not to sell syringes with out a prescription, that would had made sense and I would have dropped it. But he flat out denied me with out any explanation or any real reasoning. This was the worse experience I've ever had in any retail store. I hope people read this and go elsewhere... like the Walgreens up the street that was nice enough to help an out-of-towner in need like me. read more

The staff was friendly and helpful. Two stars for that. But, DO NOT GET YOUR PASSPORT photo here. I don't know if it's their equipment or the fluorescent lighting in the store, but my first photo from them was rejected by the State Department, which just added to the long, arduous process of getting my passport renewed. Then when I went back to get it retaken, they did it for free, but the quality was just as poor as the first one. The photos were really, really bad. Like you look all washed out and pale and blurry and the colors aren't even true. I ended up going to the Upland Post Office to get another passport photo taken and it looked 20 times better. Save yourself the time. It's the same price to get it taken at the Post Office and the quality is far superb to what passport photos CVS is kicking out. And the State Department will be more likely to accept the Post Office photos. And since you have to live with it for 10 years, you might as well have a passport photo that looks decent. read more

CVS Pharmacy - Drugstores Near Me - Upland, California

I've always LOVED cvs , until I came to this one. I just moved close by so I've came a few times, and mannnn. Let me tell you , there are two women here who are horrible employees.. They stare you down and look at you like you're nothing , and make it obvious to where it's just so uncomfortable . :( SPECIFICALLY a younger girl who looks Indian/Mexican , dark complexion who's probably 25-30 years old... customer service is definitely not for her. Then there's an older blonde hair heavy set lady with glasses who is always using such dry humor , to where it's just uncomfortable and embarrassing rather than funny... this time she says " that'll be 10,000$ total"... like ummm what do you say to that? I'm lucky I'm well off financially, but what if someone very unfortunate was told that... how crappy is that??? ANOTHER thing is - everytime I walk in there I hear " security check cameras in all sections" every single time.. so this time I asked the older blonde lady, "I swear everytime I'm in here within 3 mins I hear the intercom telling security to check cameras"... and she says "no it's just every 30 mins we announce that to keep track of time"... umm sure. That's what clocks are for no? So right as me and my boyfriend walked out to get in our car , We seen a guy walking out of the store fast and the girl who's rude to me said "hey get back here I seen you take that!!" The thing is; all she did was yell from the door for him to come back: I get it that people steal; But to the rude employee , if you wouldn't have been so on my But because I have tattoos all over, maybe you would have actually caught who you needed to! It seemd n felt like instant karma, I'm against stealing of coarse . But the way they have their store set up, management , employees and security is HORRIBLE !!!! read more

Worst place ever the pharmacy tech was a ***** and didn't even put my name in the system but I will say the pharmacist handled it quickly that's why its not a negative. She's the blonde on just so you know and yeah I mean doesn't take much to count pills and with this virus going around shouldn't be a hassle. 5 mins later it was filled and transfer to the one closest to me read more

I don't mind coming here , I work in the same shopping center so I usually run to this cvs to buy some goodies and snacks for work , but one thing I always have a problem and always feel harassed is when I pay at the cashier (the worker idk her name) but she's older lady about mid 50s I think .. she's a she isn't the manager tho but she always talks down about my job and the network , and how can I fix her phone ... I honestly don't appreciate her always harassing me ... l try to avoid her at all times but it sucks cause there's always only 1 or 2 cashiers ... someone needs to talk to her about her work profession read more

I was in this store a lot after my hound doggie had surgery in a very sensitive area. This store was the only place I could find Lanacane, and the CVS version of Depends were the only brand that seemed to fit. Thank goodness he has recovered, and I don't have to get anymore of those curious looks from the cashiers. read more

Since the change from Longs to CVS, everything has changed. Reduced staff and what is there are recent hires. There is very few people to help you and they don't want to anyway. The pharmacy is the worst. Every prescriptions wrong. Reduced and incompetent staff. They wiped out my insurance information after finally getting it right. Their peak hours are staffed by one or two people resulting in long lines unlike when it was Long's. Their prescription website is unavailable most of the time and has many problems. CVS works with many middle companies making any process cumbersome and their staff isn't trained to handle it. On a Friday night at 6:00pm only one pharmacist who has been out of school 2 months and one inexperienced tech were there, and of course my prescription was wrong again. CVS has become a monopoly and doesn't care about it's customers. I am changing and never going in there again, even though they are the closest to me. read more

Thee worst~These people treat you like an animal! It took FIVE times to obtain my medication. I was hit by a drunk driver. I felt like a victim already until I tried CVS!! One person to wait on 6 customers. They told me to wait 3 days to get the medication, then told me to come back after 5PM. What jerks there were!! read more

The Pharmacy here does take for...ev...er. Even when dropping off your prescription, and coming back when they say to, your prescription is never ready. Ever. For all the over the counter stuff, this place is great. I can't tell you how many times I've come because of an unexpected illness and they have just what I need. The only problem to THAT, is when I'm standing at the registers, waiting for a clerk to come by and ring me up so I can hurry up and take my OTC medicine and there are none in sight. Once, I had to ask the person restocking the greeting cards (who doesn't work for CVS) to track down a clerk. All the other stuff is ok: plenty of snacks and drinks. Back at the pharmacy, there is ALWAYS a long line. Any time of day or night, you're waiting behind someone. This is because nobody at the pharmacy counter walks over until there are at least two people in line. I mean, pharmacy is in the name, so you'd hope they'd give excellent customer service at it. Unfortunately here, they do not. read more

This is my second home store and always get my products here and my food here. And they always have sales and discounts on there makeup and I love getting deals for me and my little sisters. read more

CVS Pharmacy - Drugstores Near Me - Upland, California

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Pharmacy now takes forever to pick up or drop off a prescription. It used to be much quicker.... I have been coming here for nearly 6 years. They will spend 30 mins talking to a person at the register while 10 people wait in line. I'm looking to switch pharmacies unless they hire more people soon. read more

This is the first time I've been really disappointed with the service with a CVS. I was waiting 10 min at the register and there was nobody around to ring me up. One of the people that was there building shelves had to go hunt someone down, and by then I was irritated and just left. read more

This Longs will soon be a CVS, but it's 24 hours and I hope it stays that way. I may be the late hours but the staff isn't exactly friendly, but isn't outright mean either. Apathetic perhaps? Anyway, when you need something at 4am, you may have a place to go. read more

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This CVS customer service is hit or miss. I walked today and there were 2 ladies working at the cash register no customers around and they didn't even bother to welcome nor greet me. As I was walking out after I couldn't find what I was looking for there came another customer thru the door and both the ladies greeted him. I am not sure whether I should consider them being racist or are they just picking and choosing to whom they want to greet and who to ignore. read more

Pharmacist James was extremely helpful to our family today! My mother needed help with a prescription product that has been a complete hassle to deal with through doctors and insurances lately... regardless... James (Gods Angel) helped her get what is severely needed for her health. Thank you James for helping our family recieve more time spent on this earth. You are greatly appreciated and a true blessing! read more

Standard CVS nothing too special. Good selection of snacks and candy. Single gender neutral bathroom is gross.I normally go here because of the coupons and accumulated rewards. read more

This is my local CVS. I could walk here from my house, so the location is super convenient, and I definitely take advantage of that fact. My family and I probably, between the four of us, end up visiting about twice per week. We'll stop in after school someone's to get little snacks or treats; the kids love to sip on those huge cans of AZ iced tea over a couple days. For adults, they have a really decent liquor section and sometimes carry local craft beer. Mostly why you'll find though, is macros like Budweiser and Coors, Blue Moon, Angry Orchard, and Dos Equis. Of course the condiments and staple foods are overpriced, but not overly. I don't mind paying a couple of dollars more, occasionally, so that I don't have to go to Vons for a resupply of milk or creamer. The only real complaint I have about this location is that the pharmacy lines can get ridiculous during the after work hours of 5-7pm. However, the space is quite clean, the associates are very courteous and helpful, and I can generally find the things I need, here. read more

Ok the staff here was very friendly, but I'm giving only one star because they did not have shopping carts. I was there to buy cases of water for an event. How do you purchase several large bulky heavy items at the same time with no cart? I think it must have something to do with this whole shopping center going under. Trading Joes and Party City have already vacated and it seems like CVS is planning on leaving soon too. read more

I went to this CVS location today.under the impression that it was a 24 hour location. I arrived to find out I was wrong. I awaited my Uber no longer than two minutes before a worker inside looked at me making intimidating faces and gestures with her arms. While I got into my uber she was getting into her own ride, she turned to look at me then headed towards a security guard. There was no reason for her to act this way. I also found out, from another coworker who awaited their ride that she was the manager, and her name is Margaret. As a manager, this is beyond inappropriate. She could have simply let me know that they were closed, and if genuinely fearful, called her coworker to inquire what we were doing. She was not afraid, however, and it is clear she was just trying to intimidate. I wish I could give zero stars. read more

The store is nothing special to look at but the pharmacy is the real sore spot. It takes forever to drop off or pick up and I always hear the phone constantly ringing in the background. I wouldn't even bother calling cause no one is answering that phone. If you just need to run in during your lunch or something don't bother, you will be late. Your best bet is to expect on waiting awhile or better yet switch to a different pharmacy. read more

if you need to call in a refill please take the whole morning off. i have been on hold for 37 mins for a refill and they just leave you on hold at the pharmacy. worst service ever. if can be avoided, go elsewhere. read more

CVS seems like they are running out of money. One person at the register when there are 10 people or more in line.. I went in just to buy a drink because it's close to my house and waited 30-45 min... People there are not friendly and not helpful. They are like drones who will say the same thing over and over again.. Author trying to really solve any problems you have with their store... WALGREENS here I come... read more

This pharmacy pick up and drop off procedures are slower than death. I'm goin to transfer somewhere else. Just horrible and it's a week day.

I am a new customer, unfortunately!!!!! I had to change from Walgrens because of the new contract for 2019. My first experience with CVS Pharmacy is not even worth getting one star. I have been there three days in a row to pick up my prescription, spent over an hour driving back and forth from CVS to Walgreens because CVS had not filled my prescription from Thursday, it is now Saturday. They were supposed to call the doctor on Thursday to get an OK to fill my prescription. When I went back Friday no prescription was there. The pharmacist on duty said he would give me 3 or 4 pills until I got my prescription but I said no because I would call the doctors office. So I called the doctors office while at CVS. They said CVS never called nor sent a fax. The doctors office said they would call CVS. I went back today, still no prescription. I have now been without my medication for four days. CVS would not give me 2 or 3 pills today (a different pharmacist) to get me by until they could get hold of the doctors office. They told me to back to Walgreens to get them, which I did, but because of the insurance contract Walgreens said I was no longer in their system. Walgreens said CVS should give me the pills. I went back to CVS, asked for the manager and he went to the pharmacy with my complaint..did no good, they still would not give me any pills until they talked to the doctor. So I am home now waiting for a call. If I don't receive a call, I am going to call the District Manager. Moral of this story, don't go to CVS. Darn Walgrens for changing their contract with the insurance. read more

Do NOT let the pharmacy have your cell phone number. They will never stop calling you with spam. Our insurance changed almost a year ago and we don't use CVS anymore and they still call us all the time. Terrible service. read more

Worst pharmacy I have ever walked in to. I will never ever go here again, Don't even bother walking in to waste your time. Go to rite aid a few blocks away better service and you will actually get acknowledged. read more

I love that I can come in to CVS and the pharmacy deparment knows my name and asks about my health.....evertime. They care! Thanks!