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CVS Pharmacy

2.2 (48 reviews)

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Ryann C.

I gave this location 2 stars because i think the public should know that there will always be a line and only 1 person on the register. I waited in line for over 25 min with two items. One register wasn't working and the self serve registers were faulty . My recommendation is that this place hire more people to work registers because this line is obscene . The staff is nice for the most part.. they try their best

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Jocelyn O.

Came by to pick up some meds that we needed. Love that we can quickly pop in, get it and check out fairly fast. Store was clean. Employee was friendly.

Don't look directly at this CVS for too long.
Ken H.

I am going to join the long line of people who have not enjoyed waiting in line at this lamentable CVS. The main problem I detected here is that the cashiers are simply withdrawn. This difficulty often coincides with the reality that people tend to treat convenience store clerks like wet trash. I was in line at this CVS making a valiant effort to buy one over the counter product. I remember being in at register 2 when a darkness fell over my trip, or should I say a light. That crazy light thing was on for register 3, which had a shorter line. I walked out of line at register 2, lost my spot in line, and went to wait in line at register 3. There was not a clerk at 3, but the light was on, so the clerk would be back. By the time I waked to 3, the clerk had returned. He informed me that the register was not actually open despite what the light might have indicated. Then he turned the light off on. 3. So I went back to wait in line 2 where all the magic was happening. Lest we forget my spot in line disappeared long ago. Register 2 quickly reminded me why I fled to 3 with all possible dispatch. The cashier was turning every aspect of the transaction into an opportunity to practice his or her slow motion skills. Every gesture, formality, and movement just took aeons inducing the kind of oh-my-gosh-when-will-this-person-return-to-space-time-where-we're-suffering(?) inner monologues that only occur when all adult concepts of patience have failed miserably. Just when circumstances could not deteriorate further, the customer in front of me in 2 decides to haggle about the fine points of a coupon for Dove Body Wash. The customer wanted to use the coupon to buy Dove Body Wash soap bars. Although there is an obvious difference between the two products, the customer felt that this was a detail worthy of debate. The cashier did not; the cashier believed that the picture of Dove Body Wash on the coupon only applied to bottled Dove Body Wash as depicted on the coupon. This resort to logic offended the sensibility of the customer who acted very chagrined. Almost as if the cashier was wrong about what the coupon depicted and the meaning of body wash. Plot twist: the cashier called for the manager just to double check and to keep the annoying customer at bay. The manager comes to register 2, agrees that the picture on the coupon matches the bottled body wash and can't be applied to Dove bars. Problem solved, the manager opens up register 3 to thin the line that developed due to the body wash controversy. Now that I was warmed up for absurdity, I went back to line 3. A line I was initially turned away from. A move that cost me the time I hemorrhaged rotting in line 2 due to losing my place earlier and enduring the coupon nonsense. My return to line 3 was a fitting end to the whole fiasco. Only someone with a background in mgmt. at CVS is adept enough to expediently ring people up, the cashiers there have limited skills and access because they do the same job every day. That's not a sarcastic remark. I believe cashier work dehumanizes and de-skills people to the point that they're not willing to win fights over Dove soap single-handedly. Another reason why this specific CVS is a relatively untidy, unpleasant place to be. No, really, there are random bags of Doritos and other refuse strewn about the premise. CVS's local customers don't much care for it, and the poorly paid staff are not much into sprucing up a storefront for customers who treat them with about as much respect as a gust of wind has for an empty Dorito bag. One star for not being on fire or vermin infested.

The staff was friendly and helpful. Two stars for that. But, DO NOT GET YOUR PASSPORT photo here. I don't know if it's their equipment or the fluorescent lighting in the store, but my first photo from them was rejected by the State Department, which just added to the long, arduous process of getting my passport renewed. Then when I went back to get it retaken, they did it for free, but the quality was just as poor as the first one. The photos were really, really bad. Like you look all washed out and pale and blurry and the colors aren't even true. I ended up going to the Upland Post Office to get another passport photo taken and it looked 20 times better. Save yourself the time. It's the same price to get it taken at the Post Office and the quality is far superb to what passport photos CVS is kicking out. And the State Department will be more likely to accept the Post Office photos. And since you have to live with it for 10 years, you might as well have a passport photo that looks decent.

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1 year ago

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7 years ago

This pharmacy pick up and drop off procedures are slower than death. I'm goin to transfer somewhere else. Just horrible and it's a week day.

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8 years ago

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14 years ago

I love that I can come in to CVS and the pharmacy deparment knows my name and asks about my health.....evertime. They care! Thanks!

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Ask the Community - CVS Pharmacy

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CVS Pharmacy

CVS Pharmacy

(109 reviews)

$$

The store was clean, but the cashier was kind of rude. She didn't say anything overly offensive,…read morebut just was very short with me.

Was CVS in Upland robbed last night? Honestly - it is the only thing I can think of to explain the…read moresituation and unhinged "team members" I encountered last night and was harassed and threatened by. After being released from the San Antonio Regional Hospital ER after four hours and in a tremendous amount of pain, I was informed that my prescriptions were sent to the CVS at 100 W Foothill Blvd, located a block or two from the hospital. I was relieved to start my healing process and go home after a long day. I arrive at the CVS around 8:45pm and I walk up to the entrance and notice the automatic doors do not open. I look in and see the doors are locked, lights are on and then happen to notice a scribbled, unprofessional sign with no explanation, which read (pic attached): WE ARE CLOSE FOR TILL 9:45 MAYBE. Confused by this and also trying to ascertain more information as I was not there to shop in the store but pick up a prescription and happy to pay cash, if necessary, I politely knocked on the glass and was met with: "CAN'T YOU READ THE SIGN," in a threatening/yelling manner from an employee in a red CVS shirt with long gray hair. Immediately taken aback, I said "yes, I am just here to pick up a prescription not to shop. I am in a lot of pain, just out of the ER." (literally wearing my Hospital ID Bracelet, with a bandaged foot and my left arm wrapped where they drew blood). Hoping for some empathy and to talk with pharmacist for a solution - (could they move my prescription to another pharmacy? Somehow get them from the pharmacist with cash?) instead, another younger more disheveled employee came over and said, "CAN'T YOU READ THE FUCKING SIGN?" Our network is down; we cannot help you. We are trying to get it back up, but we do not know. Go somewhere else." I am stunned at this point - and said "I CAN'T GO SOMEWHERE else because the prescription was sent here. So, I knocked on the glass again to be yelled at "We can't help your - our systems are down." I said, "I understand, sorry to hear that, but I need to figure out a solution for my prescription." At this point, more profanity was thrown at me. I then went back to my car and began to research other 24-hour pharmacies in the area - and unfortunately, since covid - most of those are no longer open 24/7. So, I called San Antonio Regional Hospital ER and spoke with a nurse there, told her the story - SHE WAS STUNNED BY THIS - and I recommended that she not send prescriptions to this facility tonight and maybe consider permanently avoiding this unprofessional/poorly run establishment. She then had them sent to my regular pharmacy to pick up in the morning at 10am. It sucks, I lost about 12 hours of starting the healing process, barely slept last night without the pain meds but back home in Rancho Cucamonga, I will go to my regular CVS. I plan to relay them this disgusting story as well. How corporate responds to this is going to be telling. I understand - things happen. Technology is going out but there should be a plan. There should be a manager on site talking to customers. There should be more than a poorly written sign with no information on it. There should be phone calls or a message to the local hospitals to not prescribe medicine there if they are having tech issues and unable to meet this need. There should be proper training in customer service in the event of an outage like this. Which made me think - maybe these WERE NOT EMPLOYEES? Because there is no way a CVS employee would treat their customers with such disdain and anger. Was the place Robbed on Friday night? That is the only reasonable explanation I can think of for my treatment last night. I am going to be contacting corporate and the BBB etc., I hope these "employees" get proper training...or become ex-employees. But UPLAND CVS, you have lost a customer for life. And how corporate CVS responds to this - will determine whether I ever step foot in another CVS again. And to the two front-line staff working last night - all I can say is shame on you.

Walgreens

Walgreens

(68 reviews)

$$

11/2/24 Well, the search continues for Hubby's gloves to alleviate the pain & stiffness on his…read morehands. Good spacing on the aisles, clear, staff putting out Christmas decor & merch. We're in luck coz we found a pair that looks suitable for his hands. He picked it, paid for it & we're done! So far so good, Hubby was skeptical at first but it seemed to work. He says the material is very thin, suitable for indoor use. The lady at the cashier was very nice & convers. Good experience.

I wish I could leave 0 stars. The lack of customer service is a contribution to why these kind of…read morecorporate retail stores end up doing better online. I stood at the register with 4 "employees" within sight and they stood around "making themselves busy" for quite a few minutes to the point I had to "ring the bell for service" even though they all very obviously seen me. Not to mention, once someone made it to the register, there was no greeting, no eye contact, not a word, rang us up and then up and walked away to grab a manager. All while we sat there waiting. It wasn't until the "supervisor" came over to explain the system had crashed. My instant fix to this is to buy online, which contributes to sales going down in store which leads to the store shutting down and leaving us with more empty retail spaces that bring no economic mobility to the community and are a eyesore for all to see while inviting criminal activities and trespassers. Do better Walgreens.

CVS Pharmacy - drugstores - Updated May 2026

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