10/18/24 Been under stress/grinding teeth!! Bruxism--sounds like a made up word but that's exactly…read morewhat has been causing my migraines & jaw pain when I wake up in the morning. I am pleasantly surprised that this Walgreens has enough selection for mouth guards. Due to time constraints, needed to get the product in a hurry. As soon as I entered the store, I inquired from an employee & she instantly directed me to aisle 29. Thankfully the aisle numbers are clearly labeled but I could not locate the items. There was a button to press for help, I pressed it snd an automatic non live message was announced on the intercom. Within about a minute, a staff member showed up & showed me where it was. If it was a snake, it could've bit me already (my mom says this all the time ). He additionally offered another area to find mouthguards to specifically prevent you from grinding your teeth, instead of repositioning your jaw to prevent snoring (aisle 29's). SCORE! Off I went to the front to pay, BAM, done, son! There's plenty of free parking, the lot looks a bit littered though but the inside of the store is clean. I appreciated the prompt customer service.

We can count on you for the items we need. The Drive up Upland store is a tremendous benefitread more

The store was clean, but the cashier was kind of rude. She didn't say anything overly offensive,…read morebut just was very short with me.

Was CVS in Upland robbed last night? Honestly - it is the only thing I can think of to explain the…read moresituation and unhinged "team members" I encountered last night and was harassed and threatened by. After being released from the San Antonio Regional Hospital ER after four hours and in a tremendous amount of pain, I was informed that my prescriptions were sent to the CVS at 100 W Foothill Blvd, located a block or two from the hospital. I was relieved to start my healing process and go home after a long day. I arrive at the CVS around 8:45pm and I walk up to the entrance and notice the automatic doors do not open. I look in and see the doors are locked, lights are on and then happen to notice a scribbled, unprofessional sign with no explanation, which read (pic attached): WE ARE CLOSE FOR TILL 9:45 MAYBE. Confused by this and also trying to ascertain more information as I was not there to shop in the store but pick up a prescription and happy to pay cash, if necessary, I politely knocked on the glass and was met with: "CAN'T YOU READ THE SIGN," in a threatening/yelling manner from an employee in a red CVS shirt with long gray hair. Immediately taken aback, I said "yes, I am just here to pick up a prescription not to shop. I am in a lot of pain, just out of the ER." (literally wearing my Hospital ID Bracelet, with a bandaged foot and my left arm wrapped where they drew blood). Hoping for some empathy and to talk with pharmacist for a solution - (could they move my prescription to another pharmacy? Somehow get them from the pharmacist with cash?) instead, another younger more disheveled employee came over and said, "CAN'T YOU READ THE FUCKING SIGN?" Our network is down; we cannot help you. We are trying to get it back up, but we do not know. Go somewhere else." I am stunned at this point - and said "I CAN'T GO SOMEWHERE else because the prescription was sent here. So, I knocked on the glass again to be yelled at "We can't help your - our systems are down." I said, "I understand, sorry to hear that, but I need to figure out a solution for my prescription." At this point, more profanity was thrown at me. I then went back to my car and began to research other 24-hour pharmacies in the area - and unfortunately, since covid - most of those are no longer open 24/7. So, I called San Antonio Regional Hospital ER and spoke with a nurse there, told her the story - SHE WAS STUNNED BY THIS - and I recommended that she not send prescriptions to this facility tonight and maybe consider permanently avoiding this unprofessional/poorly run establishment. She then had them sent to my regular pharmacy to pick up in the morning at 10am. It sucks, I lost about 12 hours of starting the healing process, barely slept last night without the pain meds but back home in Rancho Cucamonga, I will go to my regular CVS. I plan to relay them this disgusting story as well. How corporate responds to this is going to be telling. I understand - things happen. Technology is going out but there should be a plan. There should be a manager on site talking to customers. There should be more than a poorly written sign with no information on it. There should be phone calls or a message to the local hospitals to not prescribe medicine there if they are having tech issues and unable to meet this need. There should be proper training in customer service in the event of an outage like this. Which made me think - maybe these WERE NOT EMPLOYEES? Because there is no way a CVS employee would treat their customers with such disdain and anger. Was the place Robbed on Friday night? That is the only reasonable explanation I can think of for my treatment last night. I am going to be contacting corporate and the BBB etc., I hope these "employees" get proper training...or become ex-employees. But UPLAND CVS, you have lost a customer for life. And how corporate CVS responds to this - will determine whether I ever step foot in another CVS again. And to the two front-line staff working last night - all I can say is shame on you.

Debbie was so helpful. I bought a pack of cough drops that cost $7.29 and tried to use my CVS bucks…read morebut she told me to also use the 10% off coupon she saw in my hand! Thanks to her stacking these coupons, I only paid 93 cents. Really value the service at this location. Love this CVS.

Got medication for my daughter that they were supposed to flavor and they didn't and she has now…read morenot taken antibiotics needed for infection and no CVS will resolve the issue. Ridiculous, switching pharmacies

11/2/24 Well, the search continues for Hubby's gloves to alleviate the pain & stiffness on his…read morehands. Good spacing on the aisles, clear, staff putting out Christmas decor & merch. We're in luck coz we found a pair that looks suitable for his hands. He picked it, paid for it & we're done! So far so good, Hubby was skeptical at first but it seemed to work. He says the material is very thin, suitable for indoor use. The lady at the cashier was very nice & convers. Good experience.

I wish I could leave 0 stars. The lack of customer service is a contribution to why these kind of…read morecorporate retail stores end up doing better online. I stood at the register with 4 "employees" within sight and they stood around "making themselves busy" for quite a few minutes to the point I had to "ring the bell for service" even though they all very obviously seen me. Not to mention, once someone made it to the register, there was no greeting, no eye contact, not a word, rang us up and then up and walked away to grab a manager. All while we sat there waiting. It wasn't until the "supervisor" came over to explain the system had crashed. My instant fix to this is to buy online, which contributes to sales going down in store which leads to the store shutting down and leaving us with more empty retail spaces that bring no economic mobility to the community and are a eyesore for all to see while inviting criminal activities and trespassers. Do better Walgreens.

I am really very unhappy with their customer service. I am vacationing away from California and my…read moreprescriptions are ready. I would really appreciate if they could mail them to my vacation spot. The person who I requested help from tells me to contact the cvs where I am and ask them to be transferred. Really? It would be so helpful to me if they could just mail them. They mail them to my house in California so what's the difference? And I am an older person the getting around is harder. CVS you need to extend more sensitive customer services and not be so Lazy. Yuck this makes me feel so sad they won't extend this well needed service.

Horrible, I've been waiting a week trying to get a refill and they keep telling me it's back…read moreordered. I have terminal cancer and in pain most of the time. They won't even call around to their other stores to see if they have it. I guess I can call corporate and file a complaint

Came here around 4pm today being 9/9/25. Store is closed, no one is around, lights off, automatic…read moredoors didn't open when I walked to the door.

The store is clean, and both the pharmacy techs and front counter staff are friendly, helpful, and…read moreefficient. I received fast and attentive service from the pharmacy techs, who assisted me with my needs. The front counter staff were equally polite and accommodating. The ice cream here is so good! And they also sell the cartons of ice cream! Overall, my experience here was positive.

Save yourself a headache and money. Overcharged for mailing packages, need tape? That will be extra…read morecharge. Method of payment cash or checks preferred. Debit card? Extra charge! Don't even mention a credit card, that's a no for sure. Customer service was horrible.

Great service, helpful and friendly staff. Been going here for years. They've helped with insurance…read morechanges to keep my meds flowing

As a rheumatology provider, I truly appreciate working with a compounding pharmacy that is…read morereliable, knowledgeable, and patient-focused. The team consistently delivers high-quality customized medications, excellent communication, and outstanding customer service. They are attentive to dosing needs, allergy considerations, and medication tolerability, which is incredibly important for many of our rheumatology patients. Prescriptions are processed efficiently, and patients frequently report positive experiences with both the staff and delivery process. It is refreshing to collaborate with a pharmacy that genuinely prioritizes patient care and clinical excellence. Highly recommend.

This place has one problem, no public restroom. I'm a senior and sometimes that's apparent problem…read morefor me. Otherwise the customer service team inside is very good and the patience they give me is very well appreciated. Keep up the good work

I make many trips to CVS. I had many friendly associates help me while checking out. I signed up…read morefor the extra care card and get a monthly coupon to use. I have used the coupons to buy body oil and lotions. I continue to make my list for my monthly coupon. They offer have good sales and promotions.

Their is a good reason for the 2 stars. This store is the worse with customer service. My family…read morerefuses to come here anymore but because it's so close I keep coming. I will never be back. They have what I need locked up I've been pushing this button for 5 mins. And no help in sight. It's 120 pm. The cashier here is doing her best. Calling for help with no help in sight. It's sad cause now I have to drive 2 miles away. But I'd rather do that than be treated like this. Man I miss rite aid.

The checkers have been a great group at this store. They are helpful at the Self-Check-Out when…read moreissues pop up and at the regular old school check out lines. It is less crowded than the larger Walmarts. They also keep it clean and organized well given the volume of business. Best of all are the crazy stories I pick up from my many shopping trips here . . . my favorite was the guy who was having a loud heated conversation with a large holiday Ham and was spanking it . . . you can't make this stuff up. I've seen more stuff visiting this place then any store, period, full stop. It gets its share of interesting folks from time to time.

This review is strictly for Janette. She was stocking produce. She went out of her way to help me…read more But it wasn't just the way she was helping me. She helped the lady before me and her demeanor is just amazing. She's kind and helpful. I know Walmart gets a rap, but this young lady was super helpful. Thank you so much. I went in Monday at 9:15 AM