Environment was good. Service was good. Pretty cool place to chill too. Nice Games selection too read more

Walmart Supercenter - Department Stores Near Me - Covina, California

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Staff!! Needs to Shape Up -- Manager Saved the Day I came in for a simple oil change and unfortunately had one of the worst customer service experiences I've had here. I want to be clear-- I love this Walmart. The store itself is always well-stocked, and the staff throughout the rest of the location are consistently helpful and friendly. That's exactly why this stood out so much. I waited about two and a half hours for my oil change. The wait itself wasn't the issue, I understand these things take time. What I cannot excuse is the complete lack of communication from the Auto Service Center staff. No updates, no acknowledgment, nothing. A little transparency goes a long way. I eventually asked to speak with the manager Jeff . He was an absolute gentleman respectful, professional, and went above and beyond by personally working on my truck himself. That told me everything. The standard is there; the problem is the staff not meeting it. The workers in that Auto Service Center need to shape up. The manager showed exactly how it should be done. If he can lead by example like that, there's no excuse for the rest of the team to fall so short. Do better -- your customers deserve it. read more

I wish I did not have to shop here as often as I do after today's experience. This morning I went to the customer service counter to return a few items. While waiting in line, an elderly woman ahead of me was on the phone with her daughter asking for guidance on how to process a money order. Her daughter was simply explaining the process to her. When the woman approached the counter, the cashier, TERRI, asked for her ID in an abrupt manner without any courtesy. TERRI then stated that she was refusing to process the transaction because the customer was on the phone. To my knowledge, there is nothing in Walmart's policy stating that a customer cannot be on the phone while purchasing a money order. It appeared to be a personal preference rather than an official policy. I spoke up because the elderly customer seemed confused and unaware of this supposed rule. I politely explained that she likely did not know about it and asked if they could please process the money order this one time. Terri declined. I then requested to speak with a manager in hopes that the situation could be resolved. Unfortunately, the manager, VANESSA, was not helpful. She stated that "by law" a person cannot be on the phone while processing a money order. This did not seem accurate. I again asked if they could make an exception since the customer was simply receiving guidance from her daughter and was unaware of this supposed rule. VANESSA declined and stated that because TERRI had already refused the transaction, she could not override the decision. During this entire interaction, I had my 10-month-old baby with me in the shopping cart. After realizing nothing was going to be done to help the customer, I accompanied the elderly woman to the market across the street to complete the money order there. Because of this experience, I did not finish my own shopping and instead chose to assist her so she would not encounter the same issue again. It was an unnecessary inconvenience for both of us to go to another store simply because TERRI and VANESSA refused to provide service. When I asked VANESSA for the district manager's contact information, she provided a number for the Walmart Baldwin pharmacy, which then had to redirect me to another department. Walmart should consider retraining employees on company policies so that customers receive consistent and respectful service. When we went to the other market, I asked their cashier whether they would refuse service to someone on the phone while purchasing a money order, and they confirmed that there is no rule or law prohibiting it. I frequently shop at this location and expect professional and respectful treatment for all customers. I hope this matter can be reviewed so that situations like this are handled more appropriately in the future. read more

Walmart Supercenter - This is number Vanessa the manger provided to me. Not helpful when it's to the pharmacy. - Department Stores Near Me - Covina, California

i would rate this walmart 0 stars! i came to get wd-40 and showed them my official dmv app with my drivers license! i had my license renwed and its on the way and they wouldn't accept it even if it was my offical id!!! fuck this place and fuck the staff! i needed to fix my seatbelt so now i have to go somewhere else!!! read more

I am a fan of Walmart. I am but almost anything I can imagine at this store, prices are ALWAYS very affordable, the selection of items I need and don't need is HUGE and the employees are always friendly, and helpful I love the scan and go feature as part of the Walmart+ membership. I simply scan my merchandise as I shop and when I am ready to check out, I scan my barcode at a specially designated check out counter/register and the balance due is deducted from my debit or credit card. No waiting in lines. Always a good experience when shopping at Walmart stores and/or online. read more

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I politely asked a worker if I could have an item on the top shelf and the worker responded with a dark and cold NO and when I asked him why? He said "Because" with an angry tone. My little daughter was super scared . I had also noticed it looked like he was visually angry talking to me. read more

Shout out to Joshua team leader for hos excellent customer service with my return today.

Thanks for the excellent service from Anna in socks / underwear area. Such a wonderful cheerful person and very helpful. We were happy to have Cecilia help us at the registto. Service is improving. read more

my partner is a walmart+ member so we do take advantage of of pickup and delivery from this location and the glendora location. i much prefer the glendora location as this lot is shared with a few other businesses and the layout is a bit wacky. checkout can be difficult due to understaffing but the selection is quite grand. walmart unfortunately has a stronghold in product selection and price so it is convenient to visit for most. as far as walmarts go this location is fine. read more

You had one job to do and we even scheduled ahead of time and you don't have the oil filter in stock? They told us to go out to Autozone and get it and come back. read more

Don't get your oil changed here unless you bring your own oil filter. You will be charged the same price. But the company they had used for the filters. Went out of business. I had to go get it at autozone. Drive back. They gave no discount for bringing my own. Which is not right. Won't come here again. read more

If you are looking to price match do not ask those at self checkout, they don't know their policy and are to lazy to check. One young girl told me go to the other registers, then asked an old guy and he said they don't price match. Here is the policy they have on their website. read more

Walmart Supercenter - Price Match Policy - Department Stores Near Me - Covina, California

I would give this rating a "0" if I could. I'm a regular customer of Walmart. I was shopping yesterday and wanted to know where the bird seed was located. I was walking toward the garden section and stopped at the sporting goods counter to I quite. There was an employee, female, white hair, glasses, and another younger employee telling a customer about a fishing license. I waited until the conversation had stopped. I asked the white hair lady where the bird seed was located. All of a sudden, she yelled at me and said, "I can't help you now."I'm busy." I was shocked. At this time, I was on my cell phone with my husband. He heard the yelling from the female employee, and he was livid. He asked me why the employee was yelling at me. I walked over to the garden section and found what I needed. My husband told me to get her name and infirm the manager. I walked back over to the sporting goods counter, but no one was there. I walked up one cashier and asked for a manager. He was polite and said he was at the next checkstand. I think his name was Mario. When I approached him, he seemed to have an attitude. I waited for him to finish up with a customer, and finally, he approached me. My husband was on the phone and wanted to speak with him. He wouldn't talk with him. I told him what had transpired and described the employee. He said it was vague. My busband was fuming on the phone. No one should be spoken to like that. I suggested to the manager that we go back to the sporting goods counter. We didn't wat to do that. All he said was that he would look into it. I realized that he wasn't going to do anything about it. Poor management l, poor attitude. I won't be returning to Walmart after this experience. read more

Date: October 13, 2025 Today, I went to Walmart to purchase some Play Doh. I could only find the individual containers, so I asked an employee named Aubrey (a female with short hair) if she could show me where the Play Doh in bulk was located. She told me they should be in the aisles, mentioned that things had been moved around because of Christmas, and said she was running late so she was busy. When I asked if she could please show me where in the aisle they were since I had already looked and couldn't find them she told me to "give her a second" and left. I waited for her for a while, but she never returned. Later, I saw her in another aisle and asked for her name. She did not apologize or acknowledge me, and simply ignored my request for further help. This behavior was very unprofessional. Even if an employee is busy, it's important to take a moment to assist customers properly or at least communicate clearly. Aubrey could have: * Politely explained that she would get someone else to help if she was occupied. * Let me know approximately how long she would be or directed me to a specific aisle or section. * Apologized for the delay or inconvenience. This situation could have been handled much better with basic customer service courtesy and communication. I recommend that Aubrey receive additional customer service training, especially regarding communication, follow-up, and professionalism when assisting customers. read more

This pharmacy is the worst!!! Came here to drop off a prescription, 72 hours later & RX was never even pulled from the Kaiser doctor. The girl that took down my prescription on the day dropped it off completely dropped the ball and never even attempted to contact the doctor. This is completely unacceptable. The pharmacist on duty today 2.8.26 been trying to remedy the situation but still no prescription and been waiting. read more

I love this Walmart but they don't take tap so if you go make sure to take your card I'm sad I had to leave all my good stuff because I live so far I couldn't just go back for my card at home . Take your physical card if you want to shop at this Walmart. read more

Was scheduled for an oil change and last minute this morning they called telling me they didn't have the oil filter. The guy on the phone told me if I still wanted to the service I would need to bring my own oil filter. read more

This Walmart is terrible. Tried returning a Christmas item on the 26th of December only 3 days after I purchased it and was denied. The day I bought the item before leaving the store I asked a random associate by the registers if I was okay to return the item if the person doesn't want it. She said yes just keep your receipt and return it before 90 days. Turns out the person I was gifting didn't want it. I tried returning to the store and was told by customer service that they don't return Christmas items after the season. So, not only was the initial associate that misinformed me, not trained properly, when calling the 1 800 customer service number I kept getting told by representatives that I will get called back in 48hours when they can get a hold of a store manager and they NEVER call back. I called customer service today and the lady on the phone tells me oh we don't handle in store situations I am not sure why those representatives told you that. I almost blew my top off because they had given me a case# making me believe they were actually going to do something productive. Their whole system is an absolute joke. Moral of the story.. ALWAYS get a name of who you speak with when you ask about return policy and don't bother going to this store. You can find way better customer service experience elsewhere. read more

Slow cashiers, ada law issue in fruit and vegetables area, outdate issue still on the shelf after yesterday and I pointed it out to an employee??? And items not under the correct labels.. Who is running this store??? We deserve better in our community!!! read more

Staff shortages? Need to have more associates at the CS counter. Super LONG line all the time. Need improvement read more

This Walmart is clean and spacious. The pharmacy here is not so great with filling orders, the people working there are super nice but not sure why the orders aren't getting filled. The store cashiers are always nice and friendly and I've never had issues here at this Walmart. Overall a good experience. read more

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I went back to re-torque the wheels after 50 miles (who does that right) and Javier came out promptly to assist. He re-torqued all the wheels with a smile during pouring rain. I parked and went inside to purchase turtle wax wash and wax spray and a steering wheel cover and saw once again Maria. She is such a great team member there. She asked who assisted me out there and before I answered, she said they are all great right? I had to agree. Great job Walmart! Management needs to recognize this department and its people. read more

They're still not answering the phone. The only way to get a human is to select pharmacy or vision center. And those people will tell you there are no phones, or they will say all the phones are down. Apparently Walmart does not care that they are greatly inconveniencing the employees in the vision center and Pharmacy - being inundated with calls from people who can't get through to anyone. The operator and customer service options... Absolutely never answer the phone. As for shopping at the store, I have no complaints. But the fact that not one person is given the responsibility to handle phone calls, is ridiculous for a company of this size. And the kind people in the vision center and Pharmacy are the ones who are interrupted, and even though they want to help people, they cannot. read more

Tania was super helpful and had great customer service. I came in to pay a bill, this is an authorized place to pay your Edison bill. Make sure you have your account number or your bill if you don't remember it. There was no line and it was so quick. If you have cash and want to pay in person it doesn't take long. Make sure you go to the customer center and they'll assist you. read more

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Since I can't get a hold of anyone on the phone I will voice my opinion on here. Associate Ruben has the worst attitude and poorest customer service I have seen in years. I don't get why he is allowed to talk to customers in this way. Unfortunately this is not the first time we had to call for assistance and unfortunately we keep getting Ruben. I know in retail customers can be demanding and difficult at times. But when you are simply asking for a product that is locked behind glass doors, unfortunately you have to ask for help. I hope this is addressed but I doubt it will read more

The service was horrible!! I waited over 20 minutes after several requests for the Sharpie case. While waiting on the aisle, I even called the store to talk to a manager. They didn't even answer. When the employee finally showed up, she was very unfriendly!! I went to customer service, and the lady didn't even acknowledge us. I asked the security man I usually see to page a manager. After 10 minutes of no response, we left. The service was so terrible by so many different employees!! read more

Went in to exchange some diapers that I received for my baby shower, older lady with ginger hair said we don't take returns without the receipt or the card it was paid with. I asked to speak to the manager and she got annoyed, the manager Priscilla came and I explained to her that I just wanted store credit to exchange them for the correct size and said she couldn't take it without the receipt or card it was paid with, as if I have to figure out what guest bought me the diapers and have them give me their card so I can exchange which stupid. Then said to try the walmart in Baldwin to return which is an absolute joke, she doesn't care about helping out customers she only cares about metrics, so instead of messing up her metrics and helping a customer they rather have you go to a different location that is ridiculous. read more

There are never any cashiers when the store is busy! Also some workers are rude sometimes but others are nice.

Guy in the electronics department working the register was very helpful around noon time on black friday. Not only did I get a great deal on a 75" TV but the worker brought it out to my car and helped me load it in and help me with bringing my return back in. Excellent customer service. Thank You read more

I arrived at 5:45 am to try to find some Needohs for my kid ! When I arrived I noticed a man standing waiting at the door I figured he was another person waiting to shop just like us. Then at 5:50am an employee inside opened up the doors and let a few other associates inside including the man at the door! Then at 6am the doors were open to the public my husband and I quickly but calmly walked over to the toy section and to our surprise the man was already in the same area with a basket scoping out the area. We only arrived at the toy section a few seconds before this man we picked out our 3 needohs and 2 squishy butters and walked away to another isle to continue our shopping ! Suddenly we see this man rushing down the aisle with his basket full of the rest of the Needoh and squishy merchandise ! My husband and I assumed "hmmmm there goes another scalper" we continued our shopping then went to the check out and on our way out the store we see the same man ! WEARING HIS WALMART LOST PREVENTION VEST ! He put all the product in his backpack and left the boxes in a cart near by! This feels so unfair and I wanted to spread awareness !! If you're in this area looking for these products make sure you arrive on or before 6 am or A EMPLOYEE ON THE CLOCK MIGHT BEAT YOU TO IT ! 2 stars because this felt unfair to those of us that are only taking a few for actual use ! read more

Ugh, this Walmart was never great but it's gotten worse over time. I'm here for a pick up order and the Walmart app is down. Called customer support was told just to come to the store, park, and call the number posted on the parking bay. Well, I've called 5 times and no answer. I tried calling the store directly, no answer. I spoke to a crew member, no one knows what's going on. The crew member asked my name and said my order would be out shortly . It's been 30 minutes and I'm still sitting here waiting. read more

The store is neat and well kept, however, that quickly fades when you get to the checkout counter. Their stupid payment device does not take your card. We tried over and over again and the first associate the other side of the counter ignored me when I told her the device wouldn't take our card. I wasn't in her "row", so forget it? We cancelled the sale and went to another line. The same thing happened, but another associate came up and all she could say was, "Don't you have any cash?". At that point, I cancelled the sale and left everything there. Really? Customer Service? This store doesn't know what it is. I won't be back. read more

I got the best customer care by our check out person. His name was Haile and he had the quickness and personality that truly made my husband and I feel like a valued customer. As a Senior manager myself I had to come on here and give you props on a great hire! Keep it up Halie! read more

It's been like three weeks and they still don't have any groceries bags, talk about fu*ked up customer service! They don't mind raising their prices. Fuck Walmart! read more

If I could give this store a rating of -1000 I would. Why have a phone to the store if your not going to answer the call. Why do you have people deliver online orders that don't understand English. Why do you have procedures on your website that you don't even follow. Why is customer service outsourced to outside the united states. read more

So i rarely shop at Walmart because it's always so messy and chaotic. But I was pleased to see that this store was clean and organized. I also was very surprised that you can get a pair of nice looking jeans for $6.00. And a lot of other things at great prices. I may have to come back. read more

Love this Covina Walmart. Always making me smile with the beautiful displays. Everyone is helpful and the store is clean & fresh. Pictures taken in May 2024 read more

Walmart Supercenter - May 2024 This store looks amazing. Clean organized and everyone is helpful. - Department Stores Near Me - Covina, California

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I was put on hold after wanting to speak with a supervisor about a product that was supposed to be here at 9 PM, and it's now 11:10 PM. I may retired veterans for the United States Army, and this is totally unacceptable behavior! My daughter just told me that there is a boycott on Walmart, and I totally see why. After I deal with this issue, I will never shop at Walmart ever again! I could take my business to target read more

Walmart Supercenter - Photo of how long I've been put on hold by Walmart - Department Stores Near Me - Covina, California

Very unhelpful and unfriendly staff. Sent us to customer service over their own mistake instead of refunding at the register! Was cashiers mistake!!! A very big inconvenience! read more

They have like 3 registers open and a single self checkout if you're lucky. It's so bad, why are they regressing? I don't want to have to spend 30+ minutes waiting in line when they could have self checkouts open, what are those 5 rows of self checkout doing if you're not using them? Why not just demolish them and build more registers if you're going to regress this badly? Just two months ago you guys had all the self checkouts open and only one cashier, so again, why regress to slow old people who take a minute to look for the barcode on your items to scan them? At least hire some younger associates if you're going to force us to use the cash registers, I shouldn't have to wait almost an hour to purchase my stuff if I could have done it myself at self checkout within 5 minutes. You guys gunna start paying us for the time we waste waiting in line? Money is a physical representation of energy expended over time after all, and we are wasting a good amount of time just sitting there, I could be doing something productive but instead I'm at a standstill waiting for my day to continue being held hostage by the cashiers because I can't just walk out with all the product I want, I still have morals after all. read more