The employee Nicholas that was greeting customers was extremely kind and welcoming. 10/10 experience. He deserves a raise !

I need to be very clear about what happened here because this experience was disturbing. At this Burlington location, customers are forced to enter and exit through a roped barrier system that immediately makes you feel confined. You cannot simply walk in or walk out. You are physically funneled into a controlled area, and in order to leave, you have to wait until a loss prevention employee notices you and opens the barrier. As shown in the photo, the employee wasn't even paying attention, and I had to actively get her attention just to be allowed to exit the store. That is not normal, and it is not okay. Walking in already felt wrong. I genuinely thought the store was closed because someone had to open the barrier for me to enter. That alone set off alarms. Walking out was worse. Standing there, blocked by a rope, waiting to be acknowledged so I could leave a public retail store felt degrading and uncomfortable. No customer should feel trapped, monitored, or controlled just to exit a store. Whether or not receipts are checked is irrelevant. The issue is the loss of basic autonomy. I should be able to come in and out freely, period. I am not blaming the employees personally. This is clearly a policy and leadership issue. But policies reflect the values of a business, and this setup says a lot. It communicates distrust, hostility, and a complete lack of respect for customers. I've shopped at Burlington for years and never experienced anything like this at older locations. This feels like a sharp decline in standards and customer dignity. This is not how a respectable business operates. The environment feels tense, unwelcoming, and frankly embarrassing for a retail brand. Being forced to wait for permission to leave made me feel lumped into a category I don't belong in, and I will not accept that treatment as a customer. This setup alone tells me everything I need to know about the direction of this store. People deserve to be warned. If you are okay with being herded into a barrier, waiting to be noticed, and feeling confined just to leave a store, then maybe this place won't bother you. For me, this experience was enough to make sure I don't come back. It's unacceptable, and it should seriously concern anyone who values being treated with basic respect. It's very unfortunate because like I said this Burlington in the old store was a staple growing up because of the selection and value. You can always find good deals. read more

Burlington - Department Stores Near Me - West Covina, California

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The new location makes so much more sense than the old oversized warehouse with bad lighting. Things are definitely more compact here but looks to be about the same variety as before. Staff is friendly and some of the old checkout staff are still there. read more

Desperately needed a black coat to go with black slacks as I have to attend a wedding in three hours As soon as I walked in and went straight to the men's section, I could not believe my eyes, a black coat and what was ever better was that it was my exact size (56 regular). This was UNBELIEVABLE!! As I have been looking for a black coat for the past 24 hours and this was the only store that had exactly what I needed On the way out, I stopped to browse the men's colognes and I could not believe my eyes a second time, my favorite cologne (Kenneth Cole Reaction) was on a shelf at a price of $24.99. The same cologne I saw at another store just last night at a price of $108.99. Wow! Purchasing these two items sure put me in a great mood. The store itself is huge with many items avail in many categories such as men's, women's, children, home goods, automotive etc.. you get the idea This I was my first time here but it will definitely not be my last read more

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Although the new store is a lot cleaner I prefer the old store better. This new store is smaller with limited merchandise options. The older store had more name brand options and better selection. Lines are always still long with limited cashiers. Workers are extremely slow , even with no one in line a simple return will always cost me 15-20 minutes. Their system is constantly down. There has been several times where I had to make a return and I was within my return window and they wouldn't allow me to get my original form of payment back. They would always only give the option of store credit. If you are in a hurry do not shop here, I would prefer to shop next door at Marshalls. Although Marshalls lines may seem long they move quick and their employees are better trained. read more

Decent Burlington location. Tons of items, located in a great area, very affordable and the people working provided excellent customer service. read more

Burlington - Department Stores Near Me - West Covina, California

On 6/22/2024, 1:37 PM. They only have two cashiers. How sad! What's happened to Burlington? The prices are great but the waiting time is terrible. Hopefully, Burlington rebounds. If they go bankrupt, it'll be awful for the community. read more

Burlington - Long line - Department Stores Near Me - West Covina, California

The new store is great! Beautifully merchandised and instock is great! Selection is appealing to everyone's vibe. read more

If you're considering working here, think twice, especially if the customer service supervisor is. As a 20-year-old mom balancing work, life, and school, I've spent the last year and a half working at this Burlington. Unfortunately, my experience has been marred by bullying and being forced out of my job. Mark, a nearly 30-year-old man, has painted me as a villain, spreading falsehoods about me and telling others that I dislike him and that he can't wait for me to leave. The situation has become so severe that hearing these lies caused me significant distress. If you suffer from anxiety (as I do), avoid this place; Mark doesn't believe anxiety is real thing! The supposed open-door policy is misleading--don't expect support from the store manager. Instead, your concerns might be used against you. This store and company don't care about their employees, despite what they might claim. They work you hard but don't give you sufficient hours, and when you ask for more, you only get excuses. Please go elsewhere that will value your time! read more

Bad customer service by Manager Elena and Allen cashier. Bought a traveling bag 4days ago and didn't accept the return. read more

I used to love going to Burlington. But nowadays I really don't find what I used to. They still have a wide variety of things such as automotive, bath and body, furniture, clothes and electronics. However, the amount is getting shorter and shorter. Their stores look empty at times. Dressing rooms are closed. So that was the last straw for me. I have a gift card so when I use that, it'll be my last visit. I'm going to stick to marshals and th max if I'm looking for good deals. I hate to leave 3 stars for a place I once loved. But it is what it is. They're open late and their service here is good. So those are great bonuses. Don't let my review stop you though. Maybe you'll find something. Thanks for the good deals. See you maybe in the distant future. read more

We came to look for a jacket for my toddler. We happened to find one in her size for a great price. You can find some really good steals here, but you really have to look, since everything was a mess, and clothes aren't where they should be, since people don't always put it back where they found it originally. They had a lot of empty shelves when I came, but I like that they have a lot random things like snacks, pet supplies, home decor, and miscellaneous gadgets. Overall, I like going to burlington, as long as I have the time to look for things, but whenever I'm in a rush, I avoid this store since it's not a quick in and out usually. read more

I was at Burlington Eastland center today and witnessed a horrible encounter between a store manager and an employee who looked like she was at the end of her pregnancy. The manager told this girl that she has a 15 minute break for her to use the restroom. The girl then told the manager that she was having pain. The manager did not care and quickly disregarded what this girl had to say and continued to explain the break policy. I felt bad for this girl it looked like she does not know her rights as an employee. I hope this girl finds legal advice and this manager needs to be trained on how to handle certain situations. This is not professional. Do better Burlington! read more

This is one of my favorite discount stores. They have a nice tops for work at decent prices. They also sell baby clothes at a better price than you'll find in Target or at Carters. The same exact clothes, for a good chunk of money off. It was also my number one stop for maternity clothes. I didn't want to break the bank trying to find clothes that I would only need for a few months. I was able to get 2 pairs of slacks for $10 each, jeans for $8, and nursing bras for $3. read more

It was okay, small and only one story open floor plan I just looked through the baby and home section the home section was not that great and the baby section was a mess all sizes were mixed :( so it made shopping super hard. I did score and find my daughters unicorn costume there and my son a nice Rams SnapBack. Was trying to find a thanksgiving or Christmas dress but was unsuccessful at least for my taste I guess lol read more

Burlington - Unicorn costume came with white long sleeve too - Department Stores Near Me - West Covina, California

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The store is always dirty and under staffed. I arrived around 10:40 am to make a return. There was only one cashier and approximately 15 people in line. When asked nicely if they were able to get another cashier. The cashier was extremely rude in her response. read more

How you rate this place depends entirely on what you are coming here for. If you want a well organized and manicures selection of clothing that is quick and easy to find then this is not the place for you. However, if you want a bargain on name brand clothes (think Calvin Klein type labels) and are willing to dig and hunt through the racks then honey this spot is right up your alley! I always come here for fancy church dresses for my daughters. They have everything from newborn to adult. The dresses I find would easily be $45-$60 at a dept store like Macy's and I get them for $12-$24. They are made of thick material and have heavy embroidery, beadwork, lace work, etc. the stitching is on point-- no wonky seams or patterns that don't line up. In addition, they have a pretty decent children's shoe section where I picked up a pair of kids Michael Korrs boots for $25. I have also purchased several Calvin Klein dresses for myself. They would retail around $85-$100 and I find them for $35-$45. I recently just picked up a pair of Ralph Lauren leather knee high boots for $30. The store also has a home goods, baby, and toy section. read more

Store is awful and very DIRTY. Wouldn't recommend anyone shopping here. You're better off going to Ross next door and having somewhat organization. Someone from upper management needs to walk into this place and see for themselves how bad this shopping environment is for us guests. read more

This store used to be a really great place to shop but not anymore! They at one time sold nice designer clothing and shoes. I walked in there and walked back out a minute later. Where are all the coats/jackets they once were known for selling? This store is like a bad version of Ross or Marshall's. read more

I like this place mainly to get clothes for work. They're inexpensive yet stylish. What I don't care for is that their home section is not very good, and the lines are long. It's easy to spend 15 min in line on a weekday, forget going on a weekend. The dressing rooms are usually open so there's no waiting for that. Returns are easy, but you have to wait in the same long general line for them. read more

This is by far my favorite Burlington I've been to. I do come here frequently and I always find something good.. for the most part it is pretty organized in categories..the sizes are mixed a lot so it can get confusing.. the service can be good or bad depending on cashier.. now the reason for the 3 stars is,..this has happened to me not once, not twice but three different times where I find something good hidden all the way behind something else(usually something random) or I find something good and literally the price is missing like if someone took the time just to take of the price off... maybe once or twice I would think okay maybe it's a guest but it's happened more times so I'm starting to think the employees are doing it...other than that, would definitely recommend this Burlington, it's a pretty good size read more

Long ago, I shopped at BCF in northern California for jackets & of course, coats, and there were some great deals. Since relocating to southern California where winter feels like summer, my need for heavy outerwear just isn't a priority. Recently, I checked out this location for luggage. The prices are a lot more reasonable than Macy's, or even Target for that matter. They carry name brands like Samsonite, and also designer (possibly lower quality) names like Calvin Klein or Kenneth Cole. But the selection, at least to me was impressive. Very big possibility I'll end up buying it here, as the luggage section is more organized and bigger than the BCF in Arcadia. Strolled over to men's coats (time to update winter-wear) and saw many all weather jackets I really liked, from names like Guess or even Tumi. The problem... no mirrors! There are dozens of places where a mirror could have been useful, such as the many support columns strategically placed throughout the store, but none were present unless I walk across almost the entire store to the men's suits section and wait my turn. Wouldn't a mirror or two increase sales? What type of clothing store is this stingy with mirrors? It's like a restaurant with no menus. As much as I wanted to purchase 2 or 3 jackets, I left with nothing. However, I will be back for luggage, but jackets or coats, I don't think so. read more

This is my new go to Burlingtons. It's well stocked and organized compared to other Burlington stores. It's spacious and the layout is easy to find what you need. Parking is also pretty good. I look forward to coming back! read more

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I bought quite a lot of stuff here and when i went to checkout the bitch at the cashier i think the store owner or manager told me that if i were to apply for the store credit card today i would not have been able to use my ten percent that same day. Turns out the bitch was lying i coulda saved a dub. read more

Went in at 10am today. Only a couple people in store. I shopped quickly gathering a few blouses and jackets to try on. Made my way to the dressing rooms which are blocked off and presumably closed. I have NO idea why. So I still figure I'll try on the jackets at least and sought out a mirror to see how they fit. Could not find one mirror in the entire store! Not even by the hats. Who buys a hat without tying it on? I was so frustrated. How can a clothing store not allow you try on clothes or have a frigging mirror in the whole store. I asked the front security guard and he said he didn't know why the dressing rooms are closed. really? Loss prevention doesn't know why? I'm will NOT be shopping here again. Thanks so much. read more

Been here a few times - They have suits for a good price, but dont expect designer stuff. Stopped in today to grab a dress shirt & new pair of slacks. Dress shirt was $20 and the Slacks $30 hahaha - I just needed something basic. The place is kinda messy - stuff misplaced, wrong sizes everywhere. Really hard to find what you need. The register lines move at a snails pace. If youre looking for good quality stuff, I would skip this place. read more

Its all Christmassed up in here and lemme tell you, the deals are crazy. Socks for your men? Team beanies and Caps? Here and all brand names, and CHEEEP. Wallets, gift sets, costume jewelry, iPhone cases, earbuds, jelybellys, slippers-- stocking stuffers? TONS of options. Jeans are all on sale, they had lots of Seven for all Mankind, Calvin Klein, Lucky, Vigoss, Amethyst - some as cheap as 17.99 on clearance. I'm telling you. I didn't make it to the shoe or the home area but I know its good. I didn't have enough time to look this time. :/ Oh, and they have improved the checkout area so much. Its all organized now and a separate line for returns. Praise be. read more

Most Burlingtons are pretty unruly, but this one isn't so bad. I always find something here. They have a great selection of home goods. I have found numerous pictures for my house at $10-$30. I even found a large clock on clearance for $8! They have a great selection of curtain rods that extend to 120" for $15. A large amount of curtains as well. I've bought plush fur rugs here for $12 and they look chic, I use them as chair covers for my vanity. Makeup wipes for $4 a pack of 50. At Target they're around $8 or more. I buy shampoo, conditioner and body wash (all brand names) for less than $15. If you can stand to look around in here for an hour and a half or two, you will find great things. The mirror was $15 and I refinished it to make bronze. All amazing deals and the women at checkout are nice. I gave 4 stars because things have fallen on me numerous times off the shelves. read more

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Pretty big store. But it was super busy when we went. I found what I was looking for. Good prices here. But the store is kinda a mess not gonna lie. Overall it was good tho. read more

I wish Burlington Coat Factory had more better selection of stylish clothes during the summer time, did find some really nice bra and panties for myself and my kids, and the guy at the cash register name Anthony provided wonderful great service I love his personality. read more

If I could I would give zero stars. Customer service is really bad. There is a long line with only one register open. You have three employees seeing there is a line and all they are doing is putting hangers away. Why not get the line down before cleaning up your hangers? How does that make for great service. And no one bothers to say anything to the customers that are in line. When you ask for a manager staff just looks at each other. So unsatisfied read more

It's too bad the store is rated 2.5 stars but it's not Nordstrom's and we can all read why. Look, it's a big store ; employees aren't paid big bucks to cater to us. I like the deals they have. I scored big time on a rose gold necklace. I asked if l could get an add'l discount because the set was missing a pair of earrings. Got 35% off ! Cool. If he said no discounts , l may have still purchased it since it was the last one. read more

Burlington - Department Stores Near Me - West Covina, California

Haven't been to Burlington since the Covid shutdown literally. The store is very very dirty and unorganized, merchandise is everywhere on the floor. At least the staff members are nice and friendly. read more

The staff here is horrible. 10 registers and only 2 of them open and of those 2 registers open the employees were busy in a conversation while the lines got longer and longer. Most of the employees were out on the floor. Can none of them come work the register seeing that the lines were out of control?? Then when you finally get to the register they work at a slow pace and take forever to ring you up. Last time i ever come to this place. No wonder they have such bad reviews. read more

Came in to look for a coat for myself since the weather seems to not be looking like it's going to warm up any time soon. I haven't been to Burlington in long time (10+ years) so I wasn't prepared for it looking like a Ross. There was only one very small section for women's coats available. I found a trench coat that I liked and the price was reasonable so I purchased it but I am still on the hunt for a nice wool pea coat. In all honesty I was disappointed with the lack of inventory and the messy way items were displayed. read more

Why on earth would they only have 2 damn people at the registers to check out in the middle of the day? Been in line, which is not that long, for over 20 minutes! I don't think I'll be coming here again. read more

Came here today for last minute Christmas shopping. It's a little Chaotic but they have tons of stuff at great prices! You just have to be willing to put the time in to find what you're looking for. The line went pretty fast. Every checkout stand was open. No complaints on the customer service either. Will definitely come back. read more

This review is strictly for the lady in the alternations department. SHE IS SO F***ING RUDE I DON'T EVER WANT TO STEP FOOT IN BURLINGTON AGAIN. We've gone to her to hem some jeans and she did alright. This time around, my boyfriend called her and the convo went like this. BF: Hi, I was wondering what's the price range to ...blah blah blah Her: gives price BF: Well, I also wanted to know if you can do ...blah blah blah...if I brought in more than 5 pairs, would there be a discount? Her: Bring them in and I'll have to look at it. BF: Would you mind telling me over the phone because I am coming from Chino. Her: Well then don't come here. BITCH. That's all I have to say. read more

Come on!!! 30 minutes for a price check? this lady name Liz who works at the linens department must be sleeping when the front desk called her 3 timesfor price check. This place definitely needs better management. Liz showed up to the front desk with dizzy eyes after the final call and walked back for another 15min to get price check on a basket...just ridiculous. The supervisor instantly gave me 25% discount for the wait...add a star..at least someone cares. read more

Ugh.... where do I start? They only reason why it's getting 2 stars is cause 1 I have to in order to write a review and 2 the location. My sister did a HUGE layaway for her child, and bought pots and pans for her new home. So, we go to pick up the layaway last night. First thing you must do is pay the remaining balance which is no problem. My sister slides her debt card and pays for the layaway while someone goes to get her things from where ever they keep the stuff. When the guy comes back it's not even our layaway!! Really? What kind of stuff is that?? They had the correct receipt and the correct name stapled to someone else's belongings. Instead of flipping out and acting a fool in Burlington we asked if they could look for it. It took them an hour to come back with NOTHING!!!!! so now my sister has paid for things she didn't get. They told us they couldn't find it..smh. on top of that the supervisor Brenda was so unprofessional. We asked for a refund and politely walked away. Don't come here to do a Layaway.. they might lose your stuff and act like they didn't.. read more