Target Store Review: Azusa, CA (S. Azusa Avenue) Date of Visit: November 13, 2025 Overall Rating (1-5 Stars): 1. Overall Experience and Atmosphere The overall experience was very mixed and highly dependent on the section of the store. The initial impression was extremely negative due to the exterior maintenance issues, specifically the broken escalators/cart escalators (which have reportedly been out of service for weeks) and the visible trash in the ground-level parking area. The atmosphere shifted from frustration upon arrival to satisfaction while shopping, and finally back to frustration at checkout. The main shopping floor, however, was pleasant and well-maintained. 2. Staff and Customer Service While the floor staff seemed to be keeping the shelves perfectly stocked, the checkout service was unacceptable. Approximately 15 to 16 standard registers were closed and completely unstaffed. The only available option was the four self-checkout stations. This forced me to scan and bag a full cart of groceries myself, which feels like doing the store's labor without receiving any corresponding discount or benefit. While the self-checkout system itself worked, having it as the only option for all customers is a major service failing. 3. Cleanliness and Organization Inside the store, organization and stocking were outstanding (see below). However, the cleanliness of the ground-level parking and entrance area was poor. There was visible trash, possibly from previous days or from external individuals, accumulated around the broken escalator area, which detracts significantly from the shopping experience before even entering the store. 4. Inventory and Selection This was the clear highlight of the visit. The store was fully stocked in every department I visited. I was able to find every item on my list, and the displays were tidy, organized, and inviting, leading me to find several additional items I wasn't initially planning to purchase. The team responsible for stocking and merchandising deserves high praise. Conclusion / Final Comments Overall, the experience earns a 3/5 rating because the core elements of the store (inventory, stock, in-store cleanliness) are excellent, but they are critically undermined by operational failures. The most severe issue is the prolonged malfunction of both the up and down escalators (and cart escalators). My wife reports these have been broken for weeks, creating a severe and unfair accessibility problem. Since the store is entirely on the second floor, having the cart escalators broken means customers with full carts cannot use the stairs and are forced to use the elevator, which is a significant inconvenience when attempting to exit the store efficiently. Combining the broken escalators with the non-existent manned checkout service creates significant barriers to accessing and leaving the store efficiently. These maintenance and staffing issues need immediate attention. read more

We found exactly what we were looking for and at a reasonable price. I parked outside on the side street so there was no need to drive in circles in the covered parking lot. They had everything that had to do with Xmas items all half off which was a bargain. read more

Shout out to Alma F. At customer service counter. Heard her connecting and being kind to everyone in line as she simultaneously worked cashier and helped people with returns! She was a super blessing with my more difficult return, showing me how to use the app read more

I cannot stand that they NEVER have a register open. EVER!!!! They watch you do all the work, checking yourself out. Like hellloooo- you're getting paid to stand and watch me do all the work. Um no. Sooo TARGET AZUSA- get your workers to do some actual work at an actual register for the folks who want help being checked out like the good old days! Also I don't want my grandparents or other older folk to have to do this themselves because they shouldn't have to. read more

It's so difficult to write this about a store that I fundamentally enjoyed shopping at since it opened, but in the last three months we have consistently seen a trend of longer wait times and poor service. There are now hundreds of everyday items behind cabinet doors, requiring an associate to be summoned using a button. This process could take as little as two minutes or as long as 20 minutes (as was the case tonight). The self-service checkout lanes are sporadically available. This evening, there were 18 people in line in front of us waiting to check out with one active in person cashier, and one person attending the returns section. Only then did the self-service checkout registers get opened. There were only two other associates on the floor along with two loss protection associates. It could be a case of new management or workers calling out sick or other extenuating circumstances; however the service has not been what it was a few months ago. Perhaps reevaluating deployment expectations with the additional cabinets now installed for loss protection and reevaluating how many associates need to be on during different day parts would get the service level back to the once exceptional standard experience. We had been hopeful - because it is so convenient a location - that the experience would improve after the holidays. After this visit tonight, however, it makes more sense to begin shopping at a different location further away that doesn't seem to have these difficulties. read more

Target - Lots of products are in cabinets - Department Stores Near Me - Azusa, California

Always a great experience when ordering online from this target. Store it s always clean and organized as well. Only downside is depending what time you go they only have 1 register open for check out. read more

An a-okay Target. Hardly hardly go here. It's too far out of the way and plus this Target doesn't feel as safe as other Targets nearby. A lot of personal care items and more are also locked up here. Only came here to do a return. read more

Eff shopping here if you even want to call it that. Just waited 15 minutes beeping that thing to buy a pair of $15 headphone behind glass. No one came over so I went and got help. The staff casually strolled down to where I was making stops along the way. I guess we shop on Target staff's time here. Then she's like you have to ring up now even though I wasn't done shopping. Waited again for staff to bring headphones to front for purchase- cause a $14 pair headphone is too untrustworthy to give to a shopper (ridiculous) . I then to had staff come check me out at a self check out (even though self check was all that open) because you can't buy headphone in your own. No one works here- you can't shop- you have to wait for employees to open shelves. They're lazy and there's too many barriers for a shipping process. Good riddance! read more

No cashiers available. Only self checkout. How can they not afford to have human cashiers ready? Instead just a long line to self checkout.

The most inconvenient shopping experience. A quick grab and purchase, turned into 15 minutes of "waiting for assistance" because of the unnecessary locked shelves. There was adequate staff, yet no urge to do their jobs. Mind you, it was neither a holiday, nor busy. read more

if I could give LESS THEN 1 star I would. I serious rage I feel anytime I come here and can't get help with anything that is locked up. I have had to wait 45 MINUTES to get help In the baby section, 1 hour for help to get something unlocked in electronics because they sent the electronic person do to car deliveries. and only they could open the locked up items. it never fails having to wait 20+ mins for help. as I write this Ive been waiting over 15 mins for the Locked up items in the baby section. I look for help around the isles, I even call over n over costumer service to send help. Workers will look at me as they pass by as I push the sensor , it's always "someone will come" read more

This target is horrible the staff here never want to assist or help shoppers . I hate going here and when I do ask for help I am met with attitude and disrespect! I will no longer be shopping here . They need to do something about the staff and the way the approach there customers . It's so hard to get help on the baby section especially customer service NEVER answers there phone ! Please target do better please I'm truly disappointed read more

Beware of SCAM! Do not buy cards from this Target location! This past weekend we were sold this gift card for $100 that was sealed during purchase. It was opened later and the card was already scratched and used. We called Target who would not refund us and directed us to call Visa who sent us through an automated phone system that continuously hung up on us without any help. We're calling our bank now to refute this purchase. Such a waste of time and money!!! read more

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I returned items that I purchased online and the in person customer service failed to scan some items and scammed me. I did not get my full refund. read more

The worst target I've ever been to. Customer service is non existent. Nobody is willing to help. You call the phone rings rings until they pick up and hang up the call. Target shame on you! read more

Well I have to say that Target step up their game, a brought my items fast, much appreciated.

The service is absolutely terrible and unprofessional. The workers never step in to help and when they do, they're discriminating against those who don't look like them. I feel completely uncomfortable and unable to shop at this location again due to the lazy, rude, smart aleck female with a low ponytail and glasses "working" the self checkout area. The selection of food is slim to none and the value doesn't match up to expectations. read more

HORRIBLE CUSTOMER SERVICE By an employee named CRISTIAN that works at the customer service desk. I went in to return an item and Christian accused me of it not being the original item and of "switching it out". His supervisor James came and ended up assisting us. James pulled him aside, and we heard him telling Christian that he was actually wrong, and that the item did match and that we would be getting our refund. Thanks again for help James! read more

Target - Christian horrible customer service - Department Stores Near Me - Azusa, California

Horrible customer service. Employees lack knowledge and care of customer issues. Their system went down for pick up orders and when you called the number a pre recorded message informed you of the issue. But once their system came back up the message was not changed. When I checked my order it showed processing and continued to show processing for several hours. I tried calling multiple time the phone would sometimes ring over ten times with no answer, other time it would hang up after 2 rings. Obviously the person at guest services was disconnecting the call. I went into the store and the girl behind the desk had absolutely no helpful info and didn't try to help in any kind of way. When I asked if she can check if the employees started pulling the items in my order I kept getting bs answers and was told to call their corporate office. I simply wanted to know if I should wait for the order or cancel it and do the shopping myself. Still she was absolutely clueless and offered no help. I canceled my order and did the shopping myself. They have already put a hold on $237 and the cancellation did not take that hold off and I'm unable to dispute it through my bank until the payment gets processed. When asked to talk the manager she was not willing to contact anyone. Should I have stood in the middle of the store and started screaming to get anyone with a brain cell to help? I will be calling their corporate office and will report them to the better business bureau. Absolutely a horrible store and will never shop at target again. I thought Walmart was the worst but they are no different. Stay away from from this store if you value your money and sanity. Ignorance must be a requirement to work at target. I had to pick a star to write this review since a negative star is not an option. A waste of my time and now I have to fight to get the hold of my bank account. read more

Worst target you can go to which sucks because I love 5min away from this one. Everyone who works there is either high or just doesn't care about helping customers. Won't be back to this location read more

You wait 30 mins and no one shows up to unlock a case to get BodyWash. Democratic system works good in the ghetto Half the senors dont work and the staff walk by you. read more

The most poorly run Target I've ever been to. Not enough help anywhere, especially with the locked up items and the checkout experience. The management of this store should be replaced. They don't care. I will write a complaint to their corporate office next. read more

I was trying drive up here at Target, Azusa, CA. I didn't know how it worked at first, but a drive up associate was down there named Oscar, and helped he out, he was very patient and explained everything to me. He then made it his priority to retrieve my order and bring it down. He was very quick. He was the best and deserves more for all I know. Amazing service! read more

Nice, big, well organized Target store. It's at the end of Azusa Ave. right across the street from a metro stop, which seems to have caused the store to be surrounded and frequented by some sketchy characters. Parking is super easy, with the store being built immediately above the covered parking. They have a fun escalator for shopping carts, but it seems to be broken or off more often than not. In general, it's a pretty standard Target - nothing special but also nothing too bad either for a Target spree. read more

Target - Entrance - Department Stores Near Me - Azusa, California

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Since moving back to Azusa in 2020, this has been my favorite Target by far. I always find what I need and the place isn't a mess at all. It was nice to get out the house with my son and have him enjoy it as well. He was also chillin and comfy in the cart with the help of his new puffy jacket as he was reading his new books read more

Target - Department Stores Near Me - Azusa, California

Nothing wrong with the staff/customer service that I've experienced. The main purpose and rating of my post is the safety issue. This Target used to be safe and normal, not have to second guess it at all. That's changed. Now homeless people lined up against the walls is the norm, one of them even motioned toward me like he was gonna attack me, while I was walking by. These people always look strung out, they're sleeping/passed out on the floor or concrete wall bench seats. One time while walking back to my car, 15 ft in front of me was this guy with an ankle monitor on his right leg. Another time while going up the escalator to go in, these 3 guys were rushing out of the store and towards me and they ran down the escalator (the one going up that I was on). Another person in the store as well, I was coming out of an aisle, reached the end cap to go into the next aisle and at the same time this other guy came around the end cap too while stuffing something under his jacket. He did that at the exact time figuring out that I was there, so he thought nobody was seeing him do it. There's more but I'll leave it here. My point is, this Target is entirely unsafe to attend, and Target is doing nothing about it, they're letting it happen. Ladies; do not go here alone, especially at night, have a friend, use the buddy system, whatever, just be mindful of your surroundings. Target; do better. You are ignoring the clear and present danger of your paying customers. read more

We were gifted a Red Lobster gift card so we go eat out to celebrate my birthday then ended up paying for most of our food because it didn't have a balance. So we go to Target and ask them and was told it's a third party payer so they gave us another phone number to contact. Called it in and they sent a email asking for copies of the receipt and gc and will have to wait 3 days to know if they will refund because I don't want to go back to the place again as it already ruined our celebration. Please don't sell gift cards knowing it's tampered with like what was told to us that we're the third case. read more

I was in a terrible rush and so worried about my lil kitty cat Sarah, who I barraged in a completely unrelated area, was nice enough to walk me to the spot I needed to go AND THEN when I required additional assistance, seemed to magically appear just for me. My favorite Target EVER!!! read more

Simply put and in general Target is not the store to shop at in person, though maybe okay to shop online and pickup at the store. If you go in person be prepared to wait for lots of items. Today I waited a total of 27 minutes between 2 items - the longest wait was for laundry detergent. read more

Target - So many things locked up that require what are often long wait times. - Department Stores Near Me - Azusa, California

Wow, lots of rage in the other reviews for this place. We stopped in to get me a notebook so I could start "anxiety journaling" (I've been told it can help!) and as is the case in any Target, left with more than we came for. Got my notebook, pencils, erasers, etc, as well as microwave meals for dinner and some bomb cookie dough frozen yogurt popsicles. The food section in this Target is exceptional. The clothing area looked pretty picked through, but I wasn't looking for new threads. Use self-checkout to avoid employees, and be on your merry way. Pending another need, I'll be back! read more

Target - Department Stores Near Me - Azusa, California

I had just arrived into town after driving for 4.5 hrs and having worked a full shift. We put in an order 4hrs ahead got the email that the order was ready and after waiting for 30 minutes for an order that supposedly was ready. I had to get out of my car and go inside to get my order and then I was told I had to go back to my car because I had already said I was here! This is really bad on Target! read more

I found everything I needed at my local Target, and had no issue finding the items. Staff is 7/10 in customer service. I'd love to hear some music playing while I shop and would love to have friendlier customer service. Other than the egg yolk spill and a few straws found on the floor, the target is exceptionally good. Parking is great because there is shade! My car can stay cool while I shop in this heat. Thanks Azusa Target! read more

Target - Customer Service could improve , and cleanliness. - Department Stores Near Me - Azusa, California

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*Everything* is in locked cases now. I understand pain killers and cough syrup, but soap and deodorant? I shouldn't have to wait half an hour for an employee with a key to be available to get lotion off the shelf. If theft is such a big problem hire more security to monitor the store, don't treat all of your customers like criminals. Will be driving further out to another Target from now on. read more

This morning I stop by target to pick up some things that they didn't have what I was searching for in other stores. I was in the toy section this morning and I asked for help to one of the employees( long straight hair, skinny, young) which he decline to help me out for what I was looking for. It was very rude because this is the same person I asked help from last time, but last time he gave me a nasty attitude. I'm not quite sure what his name was but he has long hair skinny, and kinda kinda tall. He was restocking the toy isle this morning. and looks to be in his early 20s if not younger. I don't think this is acceptable specially when someone is at work. (9:30am) 10.4.2023 read more

I think the store itself is fine overall. But, line can be long because there are only 4 self-checkouts and usually 1 register opened. This Target also has HUGE issues with incorrect pricing. Not sure if anything has been corrected. What really, really needs work is the outside of the store around the escalators. The ground is always dirty and grimy because people spill drinks and it's not cleaned on a daily basis, so there are disgusting old stains everywhere. The parking lot is just as dirty with stains and litters. It's so simple to have janitorial staff clean and powerwash the outside areas regularly to keep them presentable. Sometimes it's amazing how filthy they are considering Target values consumer experience. I think this store needs new management. read more

Target - Chatting with Target corporate a while back - Department Stores Near Me - Azusa, California

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I went last night with my sister to simply get two items, one of them being deodorant that for some reason is locked up. I called for help multiple times and to my surprise, not a single team member came by. In addition to my visit yesterday I had to use the restroom, I understand it's a public restroom, and did not feel comfortable and safe going into the restroom as there was a transient in there doing god knows what. Inside the stall there was no toilet seat cover,l and there was a brown spot in the floor that I hoped was not poop. read more

Target - Department Stores Near Me - Azusa, California

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DO NOT PURCHASE ANY GIFT CARDS- This Target is in my city and I frequent it often. Before the current situation I am in would rate this a 5. Purchased a $100 Visa for $106 . Gifted it and found out there is $0 on it almost 1.5 wks later. Tried calling this Target, no answer. Went to check it on line to find out that it was used at a Target in AZ 2 days ago. Target customer care gives you the run around. Won't help you at the store level nor over the phone. After being passed around and spending large amount of time on each of the 5 phone numbers given the final rep said It's not a Target issue. Really? To take it up with Visa. Now on the phone with Visa. If this doesn't work I will report to my cc company. Target knows this is a problem for several months, with no solution, but still offer giftcards. read more

Target - Fraud. DO NOT PURCHASE ANY GIFT CARD FROM TARGET. - Department Stores Near Me - Azusa, California

I walked to the front of the store and asked for help in electronics and they had me waiting there like over 15 min .. i asked multiple staff and they all said they were sending someone and nothing.. until finally i got mad and they decided to help me out.. at this i am about 30min of a wait time .. read more

Worst target ever. Terrible attitudes, no one there looks as if they are happy employees. It's dirty. Only good thing is Starbucks, Angel is a sweetheart. read more

Sheryl at the check stand is amazing!!! If it wasn't for her I would be in line for latterly 15 min. She works twice as fast as the others who don't care, In my opinion. I hesitate coming since they closed the self checkout because it takes so long to check out. But today I stood in the right line! Sheryl's line was just moving fast along! Give this girl a raise she was pleasant and didn't seem like she was under stress and I let her know I appreciate her. This girl hopefully one day can become a manager and hire check out people like herself! Thanks target for an amazing employee read more