FYI for anyone using self-checkout at this location: the machine on the right is the only one that offers cash back. The one on the left says "Debit/Credit Only," and the "No Cash Back" notice is posted much smaller underneath. I was in a rush and only noticed the larger "Debit/Credit Only" sign. I made my purchase specifically to get cash back, so when I realized I couldn't, I asked to return the item. When an employee came over, I explained what happened. She asked if I had the physical card (which I did), but instead of simply helping me, she read the sign out loud to me in a very rude and condescending tone, as if I didn't know how to read. Yes, it was a simple mistake on my end but there's a respectful way to speak to customers, and that wasn't it. I had planned to purchase something else to get cash back, but after that interaction, I decided to return the item and leave. I ended up going to Walgreens instead. I truly hope this isn't how all customers are treated here. read more

Anthony assisted at the pharmacy with 100% upmost customer service! Kind, efficient and able to handle two customers simultaneously without any loss of his quality service. read more

Mixed review on the staff. This was after 8 pm and I was in a panic. My doctor was on hold with the pharmacist for 20 minutes. When I arrived, they claimed my doctor had not called them. I was speaking to my doctor on my phone and handed my phone to the pharmacist and said, "My doctor wants to speak to you." The pharmacist said, "He has to call our store." I told him my doctor had been on hold and he just shrugged and said he would get to it as soon as possible. One girl who helped me was very kind and attentive. The others, not so much. I saw one female staff member toss a filled prescription package toward the basket for filled prescriptions. The package missed the basket, dropped down and landed on the table below. I heard my name being called and the nice female said she had only one medication, not two. Then the other female who threw the medication said "I just filled it." The nice girl walked over, found the filled prescription that had landed no where near the basket, picked it up and processed my purchase. read more

I used to use them but since i had a knee surgery i was prescribed Perocet and needed an early refill due to the pain. My pain management has approved it. Ken is one of the pharmacist and now has declined my narcotic refills. It feels like I have been blacklisted like some kind of drug seeker. The way he talks to you condescending doesn't make a person try to heal feel great. This has been a struggle these past me month. I am not a drug seeker just had pins and screws in my knee. I hope no one one else feels discriminated like i do read more

The staff is rude and the store is a mess! I sat in line when the clerk walked away from her station. When I asked for help, she acted like she had punched out an I was wasting her time. Go to the store on Azusa. It's a well kept store and the staff is willing to help. read more

Worst service I've experienced at a pharmacy. I waited in a long line, only to be told at the counter that they were closed for lunch. This is the second time I've waited and left without my prescription. The response was simply, "Sorry, there's nothing I can do," delivered without any effort to help or apologize. Extremely frustrating and unprofessional. read more

Mark the manager is rude. I needed an item that was not on shelves and without a word he went in back, and again without a word handed me one, I smiled and said actually I need two and he shoved the second one at me. I said thank you, he turned around and again no acknowledgement. Made me feel almost guilty for shopping there. This was the third cvs I've been to today looking for my product. Just be kind and polite or get a job that doesn't deal with the public. read more

The pharmacy is amazing! They have a caring team who shows empathy when I was feeling sick. I didn't have to wait long in the drive thru and the person who helped me was extremely njce. He got my medicine really fast and I was on my way. I wasn't feeling well but after that visit I felt better. Thank you Stevens. I'll be coming here again. read more

I would give their phone system a zero if I could. Their previous phone system was fine. I have no idea why they changed it, but what a joke. I called Saturday 5 times. I would follow the prompt, but the voice on the other end couldn't pick up anything I was saying. Damn, it was so frustrating. My husband called the store mgr, but she says there was nothing she could do. Even my husband called the pharmacy, and he tried to get the prescription filled. This means I have to go into CVS directly, which is an inconvenience for me. Cime on CBS, get your act together. read more

The drive thru is so slow it is horrible!!! I sat in back of three cars for 35 minutes!! I can't be the only person that complains about this drive thru pharmacy, can I? They don't seem to care or they would have improve things!! Go some place else or you will sit here for a very long time read more

I had a very pleasant experience here with the pharmacist Linda C. Not only is she efficient, but she's really kind too. I could tell because she treated the patient immediately before me with the same professionalism and kindness. She's good at what she does. I can't emphasize it enough, her kindness and friendliness really shine through. read more

Kevin the pharmacy manager gave me excellent customer service; he listened to my needs and was able to help fix the issue I had with my medication. Thank you! read more

I showed up at 8:53pm to use the drive thru and was told it was closed despite the pharmacy closing at 9pm. I told them I had sleeping children in the car which I why I went to drive thru in the first place. The pharmacist said to show up the next day and hung up. It's flu season! This cannot wait! Rude customer service. I had to run in and get my medicine. Steven Ramirez, you are rude! read more

Very welcoming staff. My mom and I was well assisted in here. They told us the promos and mom received her flu shot here. Very accommodating staff. Great team work, Julius and vicky! read more

Horrible customer service . I went in to do an even exchange and the worker there said they don't do even exchanges ONLY returns. I've never heard of that policy read more

Very bad customer service. Website says 6 pm close but its not even 6 mexican lady said shes close even the doctor looked at me

The store has the worst customer service and the last time they restocked their make-up aisle was 2023

Slow, prescription was ready a few days ago. Didn't have any patient responsibility. I don't understand how the drive thru takes this long to give me one prescription. All you hear is the employees laughing through the window. Super frustrating read more

The best pharmacy. Always have my meds ready. Nice , knowledgeable., always calm. Customers can be brutal. Great notifications by text. Be prepared when you go, and you get out quick. read more

Sat in the drive thru for over 40 minutes.... To pickup a prescription with the kids in the car.... There is no way it should take that long in any capacity, ever. read more

I have visited this pharmacy twice so far, once to drop off and once to pick up . I have had 2 good experiences. I switched from a different cvs and asked to have my prescriptions transferred here. It was very convenient because all my information, including insurance, etc., is in a database available to all cvs stores, so dropping off was as easy as if I had not changed stores at all. When dropping off, the pharmacist was expedient, kind, patient and knowledgeable. There was no hick up at all. My prescriptions were ready the same day. I received a text at that time. I waited a few days (today) to pick them up. They were ready as promised. Today, the pharmacist was equally competent. I received a coupon "bonus bucks" with my prescriptions that I used towards the purchase of some Christmas decor inside the store! This store also has a drive up I might try next time. Maybe not, I like the cvs shopping area inside too. It's nice to know that I can drive through if I chose to, however. I've found my new pharmacy!! Thanks read more

Imagine waiting in line for 20 minutes at the drive thru to pickup your prescription and then when it's your turn nobody answers. You look at a sign near the window and it says they are closed while they go on break daily between 1:30 pm to 2 pm but it's only 1:20 pm. read more

I've loved this CVS for years. But lately its been harder to get the service they had before. Now you can't even reach the pharmacy by phone. The automated service asks a million questions first, then force you into leaving a message. FRUSTRATING read more

I have been coming to this CVS for 10 + years. They go above and beyond to no my name. They are extremely short staffed since covid and the public needs to be more forgiving for the wait. read more

Clean, fresh and new... Took foreverrrrr to build this place... It's replacing a very old pharmacy that was in another area when I was a kid. Well...it was there before I was a kid...hahaha. All kinds of deals... Kelloggs All Bran is 2 for $5.00. I usually end up paying $4.00+ for that type of cereal. I bought 4 boxes.... I will be back to get more All Bran... I won't bore you with all the special buys (see photos) I got... But they ended up giving me more coupons that took off almost $10.00 more What cool people to tell me about how to save more money. But I'm surrounded by these CVS's. I hear a bird... cheep cheep cheep cheep cheep cheep cheep... cheep Ron read more

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Don't buy gift cards here! I bought a couple over the holiday and come to find out they all had a zero balance. When I notifed the manager and the cvs cooperate offices they said, "All yeah it happens All the time. There's nothing we can do." Seriously? If it happens all the time, then make the necessary changes to protect your customers. Will not be shopping here again. read more

Photo Center Placed an order online for in store pick up. When I picked it up, the photo inside was not my family... they couldn't reissue or resubmit my order so told me to redo it online. The next day I receive an automated call saying my order was ready. I called in and spoke with Fred. He said it was ready but I asked if he could open it to see if it was my photo. Again, it wasn't my family. Fred had me resubmit my order and called me when it was ready. He made sure it was no charge. Although there were a couple hiccups, I appreciate the customer service I received from Fred. Although now someone out there probably has a portrait of my family.. read more

Went here for my wife's medicine and the customer service was excellent. Happy people work here. It makes a big difference.

They take forever to fill your prescriptions in the drive through. My husband was there for 45 mins and there were only 3 cars in front of him. read more

I've been going to this pharmacy because my doctor has it already set up.. this pharmacy has the worst service instead of requesting all information in the beginning...she only asked for $5 so I forgot wallet at home .. went home got $$ and then when I returned she says co-pay and identification needed .... why did she not say in the beginning they play stupid mind games and when we questing to speak with a manager denied stating they have laws picking up a controlled substance require certain identification why wasn't I notified prior and why is it that two weeks ago or three weeks ago a narcotic was picked up and I did not need I d was not needed do they pick and choose who they give the medication Who they want they pick and choose... she shouldhave told me what's required older lady shorthair glasses customer services know if you can read more

this location is always having trouble with the photo equipment, always out of stock on certain paper types and does not do passport photos but have a huge sign on the wall above the photo printing machine. Always directed to Azusa and Badillo. SMH read more

July 5 2021 I go in a the store around 9pm .An older lady with short dark hair and raspy old mean voice that's was working at the register wasn't ringing up anyone and she tells me to use the self check out . She was annoyed un friendly and doesn't look happy to even be there . What's the point of having her even be there if customers are being told to use self check out . I'll never go to this cvs again .. Such a bad attitude . Who even hired her..The worst read more

I ordered a first set of photo prints & received an email 20 mins later that it was ready. Several hours later, I realized that I forgot to add one photo, so I ordered another single print. I went to the store 1.5 hours later (after the email confirmation estimated time) & it wasn't ready. I understand that I didn't receive a text/email that it was ready -- However, I have been to other CVS' that had my prints ready although I didn't receive the text/email confirmation. I asked the staff how long it would take, as I'm not in the area & figure I might wait, & she replied a time 3 hours later. I was very DISAPPOINTED she could not accommodate ONE single print as a COURTESY. I informed her to cancel it, but of course I still received that email that it was ready (over 3hrs later). I ended up using Walgreen's photo center instead, with better service. read more

Horrible costume service depending on who is at the counter. I had the pleasure of dealing with Amy the pharmacy technician today and she was a little short with me cuz she have to do extra work when I asked for a list of medication for my father that they recently acquired from a different pharmacy that closed down. Some medication needs new authorization so I had asked her which ones so I can take care of it and I guess she didnt want to run it and see which ones do she told me I'll be right back, but when she did, she completely ignored me and started taking care of someone else, since it was an elderly lady, I didnt mind, I would of let her cut in line anyway, but she she started taking other costume and completely ignoring me, that's when I now decide I will take my fathers RX somewhere else for next month. P.S. I still dont know which ones need authorization since. AMY the CVS Pharmacy Technician refused to do her job. read more

Horrible customer service from a manager! Came in at Maida 220 pm on October 12 2019. 1st time seeing her by the way. I purchased a few items and was not asked if I would like a bag. After the transaction was completed and paid for I ask this manager for a paper bag. She tells me its 10 cents! I usually dont get charge for a small paper bag. I figured she would let it slide since she didn't offer 1 with the transaction. Instead states to me its 10 cents for any bag and its state law. I'm like I just spent 60 bucks here and you fight over 10 cents? I have been coming to this location for 10 years and a resident of west covina for 20 I have never seen such a disregard for customer satisfaction and service. Corporate please pay attention to managers like this. She is going to cost you more than 10 cents. Besides all this once I told her other managers at the location have actually not charged me for paper bags. She tells me shes gonna rat them out. What a piece of work! No comradeship to her fellow employees!???I guarantee she will cost cvs more money in hardship than her micromanaging in dollars and cents. Doesn't this make sense? Also shout out to everyone one else who works here I have never had 1 single mistreatment before Maida. read more

CVS Pharmacy - As you can see Maida doesn't ask to charge for a bag then makes an issue after - Drugstores Near Me - Covina, California

This place is pure utter trash. I'm moving my prescription ordering to rite aid ( which are way more affordable now) a young read headed pharmacy tech helped me the other day and gave me an attitude . Don't these pharmacy techs now they are more than replaceable ??? You can get these guys a dime a dozen from Jimmy jack schools like UTI.. The CVS on Arrow HWY is more helpful Only thing she could really handle is a hot dog sideways .She kept asking me for my jnfo which she already had . Way beyond inefficient . I used to come here for years to get beer, ice cream, and other necessities . I know a few pharmacy mangers and I hear how these techs can't cut it in a real college. CVS can get two chimpanzees for what they pay her to do the same job. Go to riteRite Aid everyone and Costco pharmacies .. THEY ((ARE BE MORE AFFORDABLE)) . read more

Their Pharmacy seems to always have my Meds ready when I either request a pick-up and gladly arrange for them to be delivered if I so chose. They've always helped me out in a pinch when and if I run out of my Meds and readily supply my last minute request for a refill. Bravo! read more

This pharmacy horrible! I miss the pharmacy on Albertson! The customer service is the worse. When you, they leave you on permanent hold . No follow through on refill requests They blame the doctors fornot responding, but they don't bother to make a call. The dr's office shows me when they sent the approval. Trying to make a complaint online is a way to allow u to vent but nothing is done The distract mgr for this area should read all the negative ratings for this pharmacy read more

Why can't a business simply pick up the phone. Clearly CVS doesn't care who they hire.

Horrible experience. Dropped off prescription and was told it would take 1 hour. Ended up staying local grabbing a bite to eat and came back in 1 hour. The lady was like its not ready, then stopped mid way and said "oh you were promised 1 hour". Then she asked if i could come back in 15 minutes. I told her i would come back in 15 minutes and it needed to be ready. Had i known it would be more than an hour i would have gone to another pharmacy. She said well we try but its Monday morning. I don't care if is Monday, Tuesday, Saturday or Sunday I was promised a time that was not honored. My time is valuable too and for her to have zero empathy shows lack of customer service and to sum it up she just didn't care. Management here needs to reevaluate how employees explain to customers that they didn't meet the honored time, furthermore they need to create a system that allows for more precise timing so people can make good decisions about using their services or choosing another pharmacy. Completely disappointed. read more