The customer service here has really gone down since the acquisition of Via Verde Prescription Shoppe by the greedy, sweatshop corporation of Mercy Pharmacy. It's run by a bunch of yapping hens who gossip about their customers and make very mean spirited remarks. Ladies, I get it, having to be on the phone, or at the register getting your DELICATE ears yelled at by decrepit, almost six feet in the grave, old farts is a test of not jumping over the counter and smashing your fist into the jaw of their mouths, violently removing their dentures. But when someone is being their most sincere to you asks a light hearted question, don't proceed to reveal the ugliness of who you really are. Be professional! Dr. Tracie Vu Du, whatever your hard to pronounce name is, you need to be efficient with your time and not be a total B when it comes to interaction. You Dragon Lady. read more

Very convenient location, good customer service, and plenty of free parking. If you need to run several errands, you can accomplish them at one location. My doctor sent my prescription electronically to this pharmacy (formerly named Via Verde Pharmacy). I realize nearly every pharmacy offers this type of service, but when you arrive you might wait 20 minutes to pick up. But, NOT at Mercy Pharmacy! I called in a refill, within the hour, I received a text message letting me know it was ready. I didn't even know my prescription number when I placed the order, I simply gave my name and phone number. You can also "walk-in" or make an appointment for the flu shot or Covid vaccine. I got mine here and waited less than 10 minutes to be seen. This is also a Hallmark store where you can purchase gifts and choose special occasion cards from the ample collection and supply. There is a mini-postal sub-station here. You can buy stamps and mail letters/packages too. This proved to be a real time saver and the prices are very reasonable. read more

Mercy Pharmacy San Dimas - Picking up prescription - Drugstores Near Me - San Dimas, California

It used to be a great place. Then it was sold to a new person. These people don't say hello when you enter, can short you pills, say your prescription will be ready that day and then it's not. They charge more for home delivery and deliver less days during a week. It's just not as good when Rick owned it. The people that go there live nearby so its location makes it easier. I wouldn't go out of my way to pick up meds from there. It's really disappointing now. read more

If your insurance does not cover and pay your prescription out of pocket , they have no discount at all . Very expensive compared to other pharmacy like CVS , Amazon Pharmacy . Sometimes they never inform you of what the name of prescription in their text message or when it is ready for you. Just missed . The only advantage is I live close to them. Now I'd rather drive further for the proscription . Suggest to avoid them if you can . read more

My family has been using this pharmacy for close to 30 years. We started using when it was Via Verde Pharmacy under ownership of Rick. He was such a great pharmacist. Using a small neighborhood pharmacy really had its benefits. Rick always got to know customers and would answer your questions honestly. We've tried to give new owners a good try. It takes time to get newly purchased business running smoothly BUT after these last few years we've given up on them. New owner is nice but keeps hiring USELESS staff. We've been shorted prescriptions, have been lied to about availability of prescriptions, and questions ignored or lied to about our coverage. read more

My experience here was delightful! The staff was quick, professional, and provided excellent customer service. On each visit, the store employee Christa went above and beyond to ensure my questions were answered and that I was cared for. This does not go unnoticed and it is why I will continue to be a customer of Mercy Pharmacy. Thank you so much! read more

See above owner reply. New management does not seem to understand that part of a pharmacist's ethical and moral (possibly even legal) duties include educating patients on the drugs that are being dispensed, and apparently considers that time wasted "chit chatting." Additionally, terrible restaurant analogy further illustrates that management thinks they need to talk down to their patients if they honestly think expecting a chef to greet the guests is remotely similar to asking your pharmacist whether taking two medications together can have adverse effects. read more

What a cute, multi-purpose pharmacy! Tucked away in a sleepy, San Dimas complex off Via Verde, Mercy Pharmacy provides so much more than you imagine. On top of their more-than-capable pharmacy, they also have a US Post office that can deliver all your needs without the headache of going into the busy part of town. You can tell that this small business does everything to provide great service and is very deserving of it's local love. If you're trying to fill a prescription, ship out a package, or just pick up a card for an occasion, take a quiet drive and visit without hesitation. read more

Mercy Pharmacy San Dimas is the quintessential neighborhood pharmacy. Everyone knows you by name and greets you upon entry. You truly feel like family when you are here. Getting prescription refills is quick and efficient (call and leave a message, you'll get an email/text when they're ready). Getting your COVID/flu shot is simple due to how organized they are. You're never kept waiting long while here (though I never mind spending time in the store). Jerome is always friendly and accommodating. Denisa is always nice to my family. Mr. "A" always genuinely greets you with a smile. My daughter still misses Dalia and asks where her friend is. She was super sweet to her and made my USPS visits quick and painless. I feel so fortunate to call this my neighborhood pharmacy!! read more

Pharmacy AND postal service! Cozy store with great customer service to meet all your last minute needs. PPE available as well! Gabby has helped me multiple times and catches and last minute mistakes I need helpwith. Thanks guys! read more

Mercy Pharmacy San Dimas - Stationary Store - Drugstores Near Me - San Dimas, California

It took you 8 months to reply to my comment about you refusing to give me covid vaccines. I'm a healthcare employee working directly with hospital patients. We are in a global pandemic and need quick response to stop covid transmissions. It took you 8 months to reply shows that you are unprofessional and have bad customer service. I did not communicate with you multiple times about this vaccine issue. I called your store 1 time only, and then post my 1 comment on Yelp to rate your business based on your horrible customer service. Yelp is a social media platform to rate businesses. It is my constitutional right called Freedom of Speech. I will not ever give you my business and I hope those reading my comments will not do businesses with your pharmacy/store because of your poor customer service and unprofessionalism. read more

What a great pharmacy! The stuff is so wonderful there ! I've been their customer for more than four years and I'll continue to do so . Daliya, Adel, Hassan, Denise and everyone who works there is always so courteous, and helpful ! read more

Got my COVID 19 booster here. Very quick and pleasant process. Would recommend coming here if you need your booster shot.

I have been going to this pharmacy for over 40 years. Even after change of ownership, the staff here are incredible. They know you by name, everyone is helpful and friendly and they go out of their way to get you what you need and in a timely fashion. They are always more than willing to answer questions and provide assistance. And they have fantastic gifts, home decor and greeting card selections to choose from. I am proud to call this my hometown pharmacy. read more

Mercy Pharmacy San Dimas - Amazing gifts and great selection of cards. - Drugstores Near Me - San Dimas, California

Haley is the best. She has incredible customer service skills and always has a smile on her face. Yes, you can tell even with her mask on!

Christa helped me check in for my Covid vaccinations. She was very friendly, explained the process well and helped make the visit quick and easy. read more

I came in for my second dose of covid and Krista assisted my sister and myself. She was wonderful and helpful with filling all the paper work. She assure me every was going to be okay since I came from LA. I definitely recommend everyone to come here and look for Krista. Mercy pharmacy in San Dimas. read more

Been coming here for years! Nothing short of absolutely friendliness and helpless here! Cutest gifts in there also. Rick is very helpful when it comes to questions about the medications. read more

Picked up my last prescription from Via Verde pharmacy today. After 16 years of going there the new owners are not very customer service friendly. They had my daughters Rx, said they would fill it and then told me that it would be extra if I wanted it because the Ins would not cover it all. I told them I was fine with that. Then the new tech in back decided that he did not want to fill it and would send my prescription to another pharmacy. After asking why he basically did not wanting to keep that RX on the shelf. I told him go ahead send it over to the Walgreens as a matter of fact he can just sent the rest of our stuff over there too. He did not care one bit that he was going to lose me as a loyal customer. That place as just gone down hill since they changed owners and let Christine go. FYI Walgreens was great. read more

I came to Mercy Pharmacy to receive my booster shot, and it was nothing but a pleasant experience. Staff was very polite, timely, and informative about the process. I would recommend Mercy Pharmacy to anyone who is looking to experience personal care and attention while receiving their booster or picking up medication. read more

My mother is 74 and drives, but can't sit for hours so all of the super sites wouldn't work for her. After seeing a post on Nextdoor about Mercy offering the vaccine, I called them and within a couple of days from my call I was able to get her an appointment . You do have to go there to pick up a slip with the info but that wasn't a problem AT ALL. We went yesterday to her appoint and she's now set with her first shot. She has her second shot scheduled already and they did that there for her. We don't have to call and try to schedule the second shot. BEST OF ALL they were so nice, patient, and the process is so efficient. Thank you Mercy Pharmacy staff for excellent service. read more

Love this place!! Thanks to this store I get my packages delivered fast and easy to help keep up with my small business. Every time I come to ship out packages Dalia the postal manger is always such a great help , she is so sweet too!! Always Very helpful and informational. They are super fast and organized when shipping any items I have and I get a tracking number off my receipt which is perfect!! They also have so much in store, such cute items from wedding gifts to baby announcements even cute jewelry! This place has a great staff and great store. They also are super clean which right now is a big deal during our pandemic!! All employees are masked and gloves, who doesn't love that ? I definitely will be coming back!! read more

Friendliest, kindest people working here you'll ever find. A real mom n pop type pharmacy, with cute one of a kind gift items, Hallmark cards, and a POST OFFICE inside. Can't beat it, I love this place. Lots of bluehairs frequent here, so be patient! read more

Christa was so helpful and understanding of all my medicinal needs. She helped me get set up with my vaccine and made sure I had access to all the information I needed. I have a regular pharmacy that I go to but decided to try something new and was not disappointed with the exceptional customer service and guidance. Will be back! read more

Mercy Pharmacy is our go-to when ever we need to pick up a prescription, mail something out or when we need to buy a gift for a loved one. They have the best staff always friendly and happy! They also will deliver our prescription to our house or work. I can't say enough great things about this place! read more

Amazing Pharmacy! I have been coming to this pharmacy since I was little. Everyone is friendly and caring. Highly recommend! Love everyone there. read more

I've been going to the pharmacy using their post office for over a decade. Dalia is absolutely the friendliest employee I e ever seen.She is always going the extra mile to always help me And never skips a beat. She is a great asset to the pharmacy. I actually go out of My way to use there post office because of her .VERY REFRESHING to deal with somebody who is always friendly. read more

Lovely pharmacy with friendly staff , I love how they are a one stop shop for my monthly prescriptions and my post office needs . Great Customer service , keep it up ! Dalya is very helpful . read more

Great customer service and friendly. Thank he stop shop and available to all. They also follow up with you and I appreciate that.

THE STAFF IS EXCEPTIONAL. Dalia is an absolute sweetheart, and very knowledgable. Wonderful speedy service. This is my home post office and pharmacy. read more

My husband and I got in for our booster shots right away. Very professional, nice, and efficient.

A young lady named Christa helped me check in to get vaccinated and she was incredibly sweet and informative. 10/10 experience here!

This place has gone down hill since it sold. Never answer the phone. Never call you back. Left 3 messages and still no response and no medication. i can't go into pharmacy and for years it's been mailed to me. Now new owners and Horrible, stay away. I'm making a formal complaint with the pharmacy board. read more

The worst post office in mankind. I will NEVER come here again. The employees are very stupid, lines always long, and prices are double the prices online. I checked the price online after coming here and it was literally half the price. Please do yourself a favor and create a USPS account online to ship everything from home. Don't waste your time, energy, or money here. DO NOT COME HERE!!!!!!!! read more

I LOVE this pharmacy. The entire staff is always warm and friendly. When I walk in they always address me by my first name and our prescriptions are ready so quickly. The postal service inside is also amazing!! I was concerned when the owner Rick retired that things wouldn't be the same but Adel and all staff continue to be so sweet . read more

I've been using this pharmacy for about 25 years now and I have only had great experiences with them....every. single. time. Our prescription needs are significant as my daughter has a brain injury and is on about numerous medications. Through the last 12 years, doctors have prescribed so many different drugs and sure enough, Rick is able to get them and help me understand how they might affect her. He is super knowledgeable and gives me as much time as I need to be a real partner in helping my daughter live with the physical and mental challenges she has no. Rick Reggio and his staff are simply exceptional people that provide great service whether it be for a prescription, a gift item from the Hallmark store and even the postal station inside. Truly, every single person is kind, friendly and attentive. I would never pick an insurance plan if VVPS wasn't part of the network. Via Verde Prescription Shoppe is one of a kind and a blessing in my life! read more

This place is amazing it was my first time coming in and everyone is awesome! Great customer service. I came in for the post office but they also are a pharmacy/ card shop which is very convenient! Definitely recommend! read more

What is wrong with Dalia? She is very rude! I called today to ask a question about making an appointment for the COVID vaccine appointmet and before I could finish my sentence, she cut me off and told me I had to wait for the next phase that takes place next month, then hung up on me. She wouldn't even let me finish saying that I was an essential worker and could provide documention from my employer. My mom had also called today and had the same issue with her. She wouldn't even let her make an appointment over the phone and forced her to come into the store to book it. Once she got there, she wouldn't even bother help her make an appointment, let alone even look at her. She acted like she couldn't even be bothered with looking at her. Luckily, someone else was able to help her book the appointment and have her fill out the application. read more

I love this pharmacy and how they help the community. Great staff, I am always greeted with warm smiles and the pharmacist is quick and attentive. read more

I dig the convenience of the pharmacy's post office! Everyone's polite, competent and efficient.