This CVS location is very good. Pharmacy staff is knowledgeable and you can really tell they go out of their way to provide friendly service. They're really fast with things like vacation overrides for refills. Overall, the store is clean and well-stocked. It's definitely a lot better than other CVS/Walgreens locations in LA County. The only thing that is missing is the "Minute Clinic" but that's a decision from corporate - and maybe just not enough people were going? There is an urgent care just next door, so resources are available. Use the app for the best experience. Not only can you manage your prescriptions very conveniently, they give lots of coupons for your prescription and vaccination activity that allow you to buy a "splurge" item in the store every month or two for less than half price. read more

I come here all the time and I was flabbergasted today. I'm waiting at the checkout line. The young lady with long hair wearing black (employee)sees me but decides to do something else so then I proceed and I ask her if I can get help and she says what? What do you mean what?? obviously I need to check out horrible Customer Service from her the last time I was there with my daughter we were greeted and treated very well by a older lady that she even gave my daughter stickers IDK what's wrong with this young lady that's working but she needs to fix her attitude or don't work at all! I hope I don't encounter her and her attitude again! Update: I called the store to speak with manager, she was very helpful & shared that the employee is from another store and that she will be having a talk with her. I don't want to stop going to my favorite cvs! read more

My go-to pharmacy for my prescriptions and personal care items sometimes. Fast, pleasant customer service at the pharmacy and store checkout lanes. read more

This CVS location is top notch. All the associates are helpful and kind , and it's a busy place ! The pharmacy runs smooth and organized. Very helpful and the pharmacists make you feel well cared for. This CVS is highly recommended! Thank you read more

Went to CVS on Grand in Glendora to pick up meds. A text advised me to use a barcode on my phone for faster service. Signs directed to a specific window dedicated for those using a barcode. Just as previously, there was one no one attending this window. The window to the right was attended with four customers in line. Eventually I was directed to come to that non-barcode window ahead of those in line. I said no I'm not jumping ahead of the other people. Only then did the young man service the barcode window. When I left a lady had come behind me and was directed forward. She refused, saying she did not wish to go ahead people already in line. When the young man shot me a condescending look, I said if you are not going to show respect for your customers I will. Get it together CVS, you can do better. read more

Jesse was so helpful he went above and beyond to make sure i was satisfied. Thank you Jesse!

HORRIBLE!! Received the worst customer service yesterday by Patty. Horrible. She appeared to need more training as she fumbled at the cash register didn't give me my rewards. When I ask about my Rewards, she gives me a slip of paper. When I got home I noticed the rewards expire the next day! CVS do better !! read more

Talk about cornucopia of PLENTY! I don't live in this neighborhood and found myself a bit low grade jelly for all the offerings that my local CVS doesn't afford as compared to this one. You can quite literally do some home decorating AND get a face make over for all their offerings. The aisles were replete with "stuff and things" you may have thought you didn't need, but ended up buying them anyway because of how well - arranged the displays are. $70 on random stuff and things .... and I'm a happy customer. read more

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I went yesterday around 7:10pm and the cashier a tall dude give an attitude I ask for a bag for my items and he's making faces if he don't how to treat customers get a different job read more

Was there to pick up a photo order. My first time doing so. I was shocked by the discourteous attitude of Debrah. Doesn't cost a thing to be polite and helpful. Will never step foot at this location again. read more

Transferred from Azusa CVS. I understand that this location has a lot more customers now due to changes brought on by the move but it's been a while now since the changes and this place cannot keep up with the demand. There has been miscommunication at this location and my prescription order at one time was said to be ready and I called to make sure it was there but when I got there it was not ready. Today and yesterday I've been calling to speak to someone no answer. Today August 2, 2024 I get this automated service system letting me know to leave a message and someone will call me back in one hour. This is not true. I called and left a message at 10:15 am and have yet to receive a message by 1:25 pm. I left another message and hope they call me back in an hour but I'm not holding my breath. This location does not have a drive through and has shorter working hours. I feel it's time to start looking at other options other than CVS or find a 24 hour service place. Too bad there is nothing close to Azusa that is down the street from me anymore. Hoping that a new type of Pharmacy can open up in my area again with drive through service with better or longer hours to pick up prescriptions. read more

Today I experienced the worst customer service I have ever had since being a customer for 35 years. I was in line waiting for an emergency prescription. I was 5th in line of 7. Both pharmacists were available, laughing, joking completely ignoring the customers in line. Only one person was at the window. When it was my turn, I was told that the person in line just ordered 4 prescriptions and that my prescription, which was called in at 3:42 would be after the person who was in line ahead of me. Not going back, even for the convenience. Customer service at its worst. I know it won't make a difference, but if you have any dignity, don't go to this CVS. read more

I was transferred after Rite-Aid went under. I need a place that treats people better. They don't seem to understand multiple prescriptions. Just one example, they denied one prescription because they were refilling from the wrong doctor! read more

The pharmacist there treats you rude doesn't abide by the rules of the doctor questions to doctor's prescriptions questions you withhold your medications and then bans you from the store I have to go to another store in another city and they give me problems too because of this pharmacist I don't know where he thinks he knows better than the doctor when judges have to obey doctors don't pharmacists also? It's not up to them what the doctor prescribed. read more

This is the best experience I have had at a CVS. Sue, the manager, is so helpful and friendly and keeps her store well stocked. I was shopping for makeup and she introduced me to another lady there named Bernadette. Bernadette specializes in makeup and she was also so helpful, patient, answered all my questions, and even showed me how to apply the makeup I bought from her recommendations. I give Sue and Bernadette five stars read more

Just came across this shopping center and found several stores to my liking. CVS in this shopping center is great! They have great customer service. Cashiers and other employees are friendly and helpful. The store is large and very clean. Everything is in order and well stocked. Its a plus they have a Beauty center and a Minute Clinic inside. This is one of my new favorite CVS compared to others in the area. I don't know why I never noticed this one here! I noticed other reviews and they were not that good but as for myself I had a great experience. read more

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My review is strictly on experience with the pharmacy and the staff and one rude cvs worker that was yelling at everyone to use their app, excuse you! Btw Well for one it depends who's there. But today you had some of the rudest people working back there. You guys are a joke. Idk your name but to the heavy set woman with the wild hair. You don't need to be so miserable, looking at me like I smell when I try to ask a question. You work in a pharmacy put yourself together for one, two you work in customer service, I believe they say the customer is always right, well you didn't give me the chance to be right or wrong, the pharmacist your another one that shouldn't be working with people. It's obvious you guys hate your jobs, you definitely suck at them. I got inconvenienced by having to come here due to the other CVS' being closed but I think it's time to switch where we get our prescriptions and where I walk around aimlessly buying random decorations and candy. I used to love CVS but I've had enough. read more

My insurance covers 100% of my prescriptions and this pharmacy continues to switch my prescription to a 90 day fill and charge me 10$ per prescription. They have done this 3 times. The last time I specifically said NO not to switch on a phone call and they did it anyway. When trying to switch it back to free 30 day fill it all of a sudden is a complicated task that requires a complicated process. They then say they are going to handle but never do. SHAME ON YOU read more

Terrible customer service. I too used Azusa CVS and was transferred here. The pharmacy has terrible customer service and I have been at several other CVS and this is the worst one and I am considering moving to either Walmart or walgreens. Also no driving thru. read more

I was transferred to this pharmacy in Glendora when the Azusa store closed. I used the Azusa store because it was Union and the Pharmacy staff had the best customer service and cared for everyone. Called you by your name and always stayed on top of things. If something was OTC. They would get it for you if it was written as a Prescription. At the Glendora location here in Foothill are rude and refuse to take care of OTC! Maybe two girls there smile and all the rest need to learn customer service from the manager that was there this evening Friday December 29th at around 5:30 pm At the checkout the young man that was working was trying to get people to use self checkout this isn't the first time having issues with this store! Customer service is very important to me. Work on it. read more

This is quite an interesting CVS. I went there to print a picture and it was hard to navigate at the kiosk and it didn't pick up all the pictures off my phone. After finally getting it to work, it took the staff 10 minutes to even start the printing. The staff wasn't very friendly and looked like they did not want to be there. The rest of the store, however, was not bad. Everything was clean and orderly, and there were many options that you would normally find at a pharmacy, including some food and toys. Honestly, I would expect all CVS' to be like this so overall it's not bad compared to others. read more

CVS Pharmacy - Exit - Drugstores Near Me - GLENDORA, California

I have to give massive props to Susanna in the pharmacy department. My husband had some meds filled at their pharmacy and she was friendly, kind and went above and beyond to give us great customer service read more

I was picking up my mothers prescription and the checker failed to use my mother's insurance. She then proceeded to move me to another window and was told to sit and wait five minutes while they fixed the error. Ten minutes later I asked another woman who was supposed to be handling it said oh the orders ready and says go and wait at the register. Three customers later I again ask what's going on. I finally get to the register and that clerk had search for the prescription. Long story short I won't be returning to this store. read more

I stopped by this pharmacy for a prescription pick up after my urgent care visit next door. The urgent care doc already sent the escript over so he said I should be able to just pop in. I had to wait for a bit after check in due to them having problems finding my insurance. The associate helping me quickly seemed helped when she was having issues locating my insurance info which was good. I often run into other pharm staff that just say they can't find it but little effort or guidance is put in to try and resolve the issue. Soon after, I was able to head to the prescription pick up line and finish my transaction. Thanks to the ladies hard work, I only had to pay $4 for my 10 day antibiotic therapy. Thank you read more

Every single time I have had to use this pharmacy, they are slow and incredibly rude. From the pharmacist to the person checking me out. RUDE!!! No respect for anyone else's time. I'm done here read more

Not having 3 different pharmacists tell me 3 different things in the same day. No one is on the same page or know what's going on.

This is for the RUDE little, young pharmacist. I used to come to this pharmacy all the time. I will not be coming here anymore. She is incompetent, extremely rude, and extremely inexperienced. I wouldn't trust these people to fill your prescriptions correctly. The pharmacist that I saw was on a power trip and didn't want to help! Plus, they are as slow as molasses there! read more

As good as CVS gets. It's all around mediocre. The staff is mediocre, the store is mediocre, just a mediocre place. They don't have a printing area were you can print pictures from a phone, SD card, flash drive, and more, and there prices are pretty good. I just printed a 12 x 18 inch poster for less than 10 dollars! As far as CVS goes, I recommend it. read more

Unreal horrible experience tonight as I arrived at the pharmacy counter at the Glendora CVS on Grand Ave 8 minutes before closing time. The Pharmacy manager Mike and his team were uncaring and completely unprofessional as they laughed when I pleaded with them. My husband has stage 4 cancer and we had been in the ER all day. He needed the pain medication immediately. Mike the manager refused to process the prescriptions because they were closing soon. What? What does that mean? Then change your closing time to 8:52 pm! Uncaring, no compassion for patients needing medication to live! I will be filing a former complaint! read more

Maybe don't offer folks the opportunity to make appointments at your clinic if the 1 person working there is going to be late on appointments and then rudely ask you why you're wondering why you haven't been helped yet. This place needs serious help. read more

This is the worst pharmacy ever! The CVS store itself is great and they have everything you can think of. But, the little 12 year old girl pharmacist is on a MAJOR POWER TRIP!! I'll make this long story short. First, she wouldn't fill a prescription that was supposed to be free. She gave an invalid reason. Then, she said she would fill it, but only at full price. This is crazy! Why can't people do their jobs right anymore? Don't trust pharmacists who look like they can be in middle school! read more

This spot is great. Alowaya really clean and staff is always really friendly. We come here for medicine and snacks when needed and have never had a problem. Parking lot is really lit up and there is plenty of parking read more

CVS Pharmacy - Outside - Drugstores Near Me - GLENDORA, California

I wish Yelp would allow zero stars. Rudest pharmacy staff ever and that includes the pharmacists. Especially the one that just "helped" me. Makes me miss the wonderful pharmacy at Rite Aid in La Canada. Rethink transferring your prescriptions to this location. read more

I had a someone following me and my baby at this cvs today, i thought the person might have been a secret shopper, but the more I paid attention the more I realized the woman wasn't a secret shopper and I started to panic. I went to the register and discreetly told the cashier that I have been getting followed by this lady and she reassured me that they didn't have a secret shopper at the moment and they will take care of this situation right now. She immediately spotted the lady standing close to the exit as I was describing her and she got her store manager to come out on the spot. As soon as the manager came out she also told her I said I didn't feel comfortable leaving alone and they quickly called someone to come out and walk me and my baby to my car. I just really want to thank the staff for acting so quick as soon as I said something and took care of us. I was absolutely shaken and went into a panic attack in the parking lot but kacey was so sweet to walk me to my car and stayed there until I put my baby in her car seat and I was sitting inside. I wish I remembered the name of the cashier and the store manager to thank them as well. Thank you so much. read more

"Kimberly" (quotes bc she had no name tag whatsoever) told me she has NO CLUE why there is only one prescription for my daughter. Not her problem and not her issue to go and wait in the consultation line. She could see I'm clearly disabled. One eye is almost swollen shut (I had.to come for my own meds yesterday bc of this ) When I asked her name, she smiled and said 'Kimberly' when I told the pharmacist at the consultation window she looked confused. But then said she would figure it out and talk with her. I was extremely nice to begin with. There was no need for her flippant, condescending attitude. I just transferred all of our scripts to Albertson/sav on. They are much nicer and have no issue talking to you. I couldn't even get a pharmacy consultation yesterday. I had to ask my doc how to put my eye ointment in. read more

I was very disappointed today...the cashier was very rude and not helpful at all...I asked him for a bag and help putting it in the bag and he gave me attitude...he then didn't even put all my items in the bag...he saw I was on crutches and didn't bother to ask if I needed help...I didn't appreciate his customer service & it makes me sad because more and more people are rude. read more

No wonder this place has 2 stars. Came by because my doctor sent my prescription here. Pharmacist and the aides are so insensitive. Lack any sense of empathy. I only received 1 of 2 meds and they said my insurance doesn't cover it when I didn't even use insurance. Then when I go back to get my second prescription the pharmacist says to come back after waiting an hour. Worst CVS ever. read more

Okay, I did go in about 15 minutes before closing, and I was greeted (or stopped) by a young woman at the door who asked what I wanted. Since I was in business attire and am in my mid-sixties, I don't think I posed a threat. I told her what I wanted--a small ice chest for my mom who was in the hospital. She blocked my entrance and told me that it was the wrong time of year. @Super Bowl Sunday is just a few days away" I reminded her. She told me to go to a party store and walked me out. What if I wanted to look around or buy something else? No way was she going to let me inside! Fortunately, Safeway had a nice selection of ice chest and I was on my way. read more

I live near this location and so it is super convenient for us. But the professionalism of the pharmacy people here is really disappointing. First complaint: For any prescription I get they insist on refilling it forever, long after I even need the medication. At one point I was getting dozens of texts every month telling me that meds were waiting for me--and these meds we all for health issues that were long gone. I repeatedly called and told them there were only two meds that I needed on an ongoing basis, but they kept doing refills. (No wonder insurance is so expensive.) I finally had to go in an demand that they delete any refill orders except for those two. It took several attempts in person to get rid of these unneeded refills. Then, one time last year my medicine for acid reflux did not seem to work--my acid flared up immediately upon starting a new refill. I called and asked the head pharmacist if something could be defective in that particular batch of the med--she acted if that was the most stupid idea she had ever heard. But then a week later she called and grudgingly told me I could trade my current refill for a new supply. It was apparent other patients were complaining of the same thing. I think of licensed pharmacists as professionals like RNs or even doctors, and I expect courtesy and real concern, but you likely won't get that at this CVS location. Last month I went in with a paper prescription that was written for pain meds for my wife. I had just brought her home from the hospital after a surgery for an appendicitis. It was a Sunday afternoon. There were no other patients in line at the pharmacy, and the pharmacists looked like they were chatting amongst themselves and just relaxing. I asked the girl if they could expedite filling the Rx as my wife was in great pain, having just come home from the hospital with the morphine wearing off. I was tersely rebuked---it would be at least an hour. I went to the nearby Starbuck's and killed an hour while my wife suffered at home. I went back to CVS and it still wasn't ready. I repeat: there were NO other customers in line or waiting at that time. After another half hour the meds were finally ready. The people behind the pharmacy counter seem very grim and indignant. This has been an ongoing observation over the last few years. There must be a morale problem at this location. I have not noticed that with the people at the front counter. There are few employees available however amongst the aisles if you are looking for something, so be ready to walk around and hunt for what you need. I really miss Long's Drug Store which had been at this location. The culture of Long's was much different. They really cared about their customers, and that is sadly not that case at this CVS. read more

RUDE pharmacist. Snapped at a gal in front of the man behind her, but when the man in a "uniform" (fire possibly) stepped up it was oh yes oh yes. I wait 25 min I have a major family emergency and need meds taken care of. She SNAPPED at me: this will take me HOURS to do and the dr will me on hold forever. Um, soooo NOT my problem. I was a tech back in the day and hun it's your JOB. Don't like it? Love on. Thx. read more