The pharmacy feels overworked and understaffed. With several people in line waiting most of the time. The staff and pharmacists are friendly and helpful. Not their fault for the wait times. Please note, they are closed for lunch so be sure if you are picking up a rx you do so after 1pm or before noon. read more

BE VERY CAREFUL HAVING UPS PACKAGES DELIVERED TO THIS CVS LOCATION. I paid UPS an additional $7.99 to have my package delivered to this CVS because it required a signature. I went to the store twice to pick it up, only to be told this morning that a male individual had already picked up my package. How was my package released to someone who was not me? Was identification checked? Who signed for it? I asked to see the signature associated with the pickup and requested that they review the surveillance video to determine who took my package. They refused. This is extremely concerning. A package requiring a signature should not simply be handed over to the wrong person. I am not accusing any specific employee of taking my package, but I absolutely believe CVS needs to investigate how my package disappeared while it was in their care and who authorized its release. I will be filing complaints with both CVS and UPS and requesting a formal investigation. Until CVS can explain what happened, I would not trust this location with another UPS package. read more

Got a box of snickers ice cream from here. It was all moldy. I have never experienced this before. Worst CVS!! Be careful. read more

CVS Pharmacy - Got a moldy snickers from here. Be careful here! Never had this experience before. Worst cvs - Drugstores Near Me - La Puente, California

This is a very convenient location and they open late. Staffs are usually nice and helpful. I am just glad we have a pharmacy nearby that my family can always go to even late at night. The only thing I don't like is that this plaza has a couple of wannabe panhandler that pretend to be poor and keep harassing people for money. I have seen one of this individual with a car and Apple cell phone and still pretend to be homeless to get easy money. read more

CVS Pharmacy - Wannabe panhandler with his car - Drugstores Near Me - La Puente, California

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I came in because I got a text notice that my perscription was ready! but when I got there I was told it was at a different CVS location! The tech was able to get it transfered and i was out of there in 20 min.s!!! read more

I had a really great experience at CVS thanks to Juan. He was friendly, patient, and very knowledgeable. It's not often you come across someone who genuinely cares about helping customers, but he definitely does. CVS is lucky to have him! read more

CAROLINE IS THE NICEST WORKER! ALL EMPLOYEES ARE SO NICE! Okay, I'm not sure if Caroline is the manager, but she's so kind and gets things DONE! My order was messed up, and without any drama or hassle she fixed it immediately. Price:5/5 They have amazing coupons, online and in store. I used a 30% off of my Marc Jacobs perfume, and it's now one of my favorites! Instead of $65.00 plus tax I paid about $40.00 With coupons. I'm completely happy with my purchase and the price. Service: 5/5 I absolutely loved this store, and how efficient and effortlessly it is ran. You can really tell these women are a team and work well together. The store was clean, they all have great manners, and my orders are always done quickly! All around: 5/5 I will continue to come here, and I hope to see the same group of women running this place as great as ever :) read more

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Worst cvs Pharmacy is always backed up Says my prescription will be ready at a certain time and then when I arrive at the store they add an extra 30 mins because they don't start working on your order till you arrive No sense of urgency anywhere Store is disgusting and a mess Out of stock of sooo many items Worst location This cvs is a 0/10 read more

I frequently come to this CVS, never have had any problems, until today when I come in to get the eyeliner that I normally get. I assumed the lady that normally stocks the makeup isle, was in the isle stocking next to wear the eyeliners I get is placed. I was looking for a few mins, she proceeded to ask if I needed help. I did tell her yes in fact, and asked if she could get the eyeliner I needed. She proceeded to rummage through the cart of items she had to I guess see if they had any In there, and then came over and started to fiddle with the locked glass. I'm confused because, she had the keys right? She told me there was no way to get the door open, she fiddles with it, and turns the fob knob trying to open it. I'm jus confused cause is it maybe she doesn't have the right key or access, so maybe call another associate over who can help? (Im thinking) She proceeded to stand there saying she couldn't open it, so I pressed there's help button, that's when her attitude changed and she asked why I had pressed it. I told her she couldn't get it open so maybe someone else could try. She got very aggressive, saying " well who's going to open it? Who else you want to help you? WE the store cannot open it!" As she's flailing her hands in the air above her head. Another associate was there who was I assumed working under her cause she came to ask this lady questions on some products she was putting way. The lady proceeded to point and tell the girl, "do you want so and so to come try to open it? " the girl walks over and tries to fob the knob and she's like, "See! It won't open! Unless there's something else you want!" And I'm still thinking, okay....so it's not a key issue I'm guessing now, it's a "the door is jammed and we can't get it open" situation....She couldn't have said, "I'm sorry, I'm unable to get the door open unfortunately we"ve been having some issues with it, is there something else I can help you with or assist?". Instead, I replied to her question of, "unless there's something else was something else I wanted"with a simple no, thank you, asked her name and left without getting the other items I needed to get...the customer service, the proper communication, was lacking and unprofessional. I feel like I threw a wrench in Sandra's day by pressing the Red help button... read more

Great I use this pharmacy it's rt on and speedy, very nice and don't make UUU wait! Always have good sales

Worker Tina is so rude and unprofessional. I was kindly trying to return a couple of items. She told me "none of these are going through for the refund except one item." She took an item and said i was going to get refunded $4. I tried to mention how that one item that went through was $12 NOT $4. She was not listening to what i was trying to say, instead she rudely interrupted me saying "it's only letting me refund one item." She also would not give me my old receipt back. She just does not know how to communicate. There was a lady in front of me trying to use a coupon and she was being rude as well. Minutes later i get back in line and get rung up by another employee and she was able to scan everything through. read more

Horrible customer service, the two employees closing on 5/7/25 on the front end registers have bad attitudes and clearly hate their job. My family and I have been coming to this CVS for 20 years and it sucks now. Also their freezer was broken and they didn't even care. Selling something frozen that is spoiled is a health code violation. read more

They ran out of saline...how can you call yourself a pharmacy let alone a convenience store when SALINE...the only thing you need to clean open wounds...IS NOT AVAILABLE??? L cvs for real, go find yourself one that actually takes inventory and stocks up on items read more

Wow how rude is the front desk person name Diane..... she for sure deserves to be fired from that establishment way she handles customer service is below 0 even if that!. I had wonderful help from chole from last week and till today I was calling about my package for my ups delivery and chole was so helpful but after she left I unfortunately got stuck with this rude individual name Diane and she did not wanna help me or even try to look for my package at all, please remove her from the front desk, she will hurt this establishments business if that kind of behavior continues towards other customers.... So unfortunate because the front desk person name chole is so nice and kind and willing to help customers and Diane just ruined all that for this establishment with her behavior. read more

Went to drop off some UPS boxes and the cashier was RUDE & UNPROFESSIONAL ... complaining under her mask in Spanish like we can't hear her. REALLY?? I'm holding the box with one hand and she is asking if the box is heavy...? I didn't hear her so my husband tells her it's only 7lbs and she tells the other employee that we are lying, the boxes are probably heavier. My husband was telling me the whole time she was complaining! I don't know why I didn't hear her. If you don't like your job duties then work somewhere else. Train your employees better CVS. read more

I never make reviews but this was one of the worst customer service experiences I've ever had. I believe her name was Tina, she was this old lady that rung me up and scanned my item twice. By the I noticed on the receipt I had already paid. I kindly let Tina know she scanned my item twice and she proceeded to give me so much attitude and acted as if this was my fault. I understand mistakes happen so I was not even close to being upset at that fact, but I was extremely upset at how her nasty attitude was uncalled for. She proceeded to say she could not refund me and I asked if I could get an item of equal value, to which she said no. I then asked if I could just get the same item, which was just CVS Dayquil. I went to look for another one but I had already grabbed the last one. I asked her if I could have an alternative one be the replacement and she proceeded to once again give me mad attitude saying she could not. She then called over Caroline and proceeded to throw a tantrum at her because of the situation that TINA herself caused!! Tina did not even try to fix the situation by any means, not even trying to scan the item I suggested. Literally instead of trying to do her job she just ends up complaining until someone has to try and fix HER mistake. I genuinely don't even know if it is because Tina is severely senile or if she is just too lazy to do her job. I ended up telling them that I will just come back in the morning and get a refund as Caroline informed me they do not process refunds after 10 PM... which would have been nice to know literally in the beginning but how silly that Tina didn't even know this. Caroline was a sweetheart and super nice, so I thanked her for her help. I am already sick and was tired from studying for a midterm I have tomorrow as I am a student and all I wanted was my stupid medicine. I tried to be nice and understanding in all of this, but I clearly do not see how Tina scanning my product twice was my fault at all. I tried to offer solutions to the situation, which is not even my job to do if I may add, and all I get is mad attitude and sass about something I did not even do. I clearly am not a CVS worker so how would I even try scan the item twice? I genuinely hope you try and fix your nasty attitude, Tina. Also stop bossing Caroline around like she's your lackey and treating her like she's the dumb one here; she clearly knows how to do her job and she at least knows basic communication and comprehension skills as well as basic social skills, life skills you clearly lack or simply just cannot comprehend despite you clearly looking like you have lived through The Great Depression. To Caroline, thank you for being so nice to me and for helping me (: read more

I called the pharmacy to have a prescription transferred from my usual San Jose CVS pharmacy since I'm in town and needed a prescription refilled. I never spoke to a single staff member because they put me on hold for over 30 minutes. I called twice just to see if they had forgotten that someone was on hold. I was met with the "Can you please hold?" again and was put on an indefinite hold. What's the point in having a phone line when you put people on hold for this long? I thought it would be a simple process to have my prescription transferred as told my usual CVS - first and last name and date of birth and the medication you're filling. In the time they put me on hold, I could've actually driven to this CVS and spoke to the guy who put me on hold for so long. Needless to say, I gave up after having wasted half an hour. I called another CVS pharmacy in the area. Actually, the other one on the same street on the other side of the 60 freeway. They took care of it in 3 minutes. There's a lot of CVS' in the area, at least 15+ within a 15 minute or so drive from each other. And this ain't the only one. If you really need to get your medication, go to another pharmacy. This one ain't it. read more

I love this cvs the staff is very friendly Caroline is always in a good mood and she's very polite makes me happy every time I see her

This location is hit or miss as far as service is concerned at the pharmacy. They usually seem to be a little bit slower than other locations. I was in last week and there were only two people working, a Pharmacists and one assistant, and the wait times were ridiculous. Because they were under so much pressure, they weren't very friendly to deal with. Right as I got to the pick-up counter, an additional assistant return from a dinner (I guess) break. The store itself is usually well stocked, organized, and clean and the wait times for check out are normal. Plenty of parking in a private lot. read more

do not purchase gift cards from here or any cvs fraud fraud fraud ans cvs will not help you or give you a refund or help with a solution they will just give you the run around!! i provided them with everything they asked for and still nothing!!! disappointed how they've handled my situation or never handled my situation i should say just lost out on money and that's that!!!! read more

I just feel obligated to leave this review because the "Karen" in front of me at check out was going off on the cashier, Eko, about how every time she shops at this location, she has to wait and she was upset because her kids were waiting for her in the car. So first off, don't tell a cashier how fast they should go or anything in regards to his job duties when you as a mother left your kids to wait for you in a car, on a hot Summer day, while you go shopping. Secondly, I'm sure he's just as frustrated with the long line as everyone waiting in it. So cut him some slack. Eko was super friendly and was moving as fast as he could! read more

I highly recommend get medicine from this place and if anything you need that people are so nice to help you locate where you need so that's why I'm leaving a review about this good place it's really nice. The people are so caring about you. The pharmacy people are not that great but yeah that's why. read more

I was told by the pharmacy clerk, Breanna it would be 20 minutes, 50 minutes later I go to the cashier to inquire about my prescription. All of a sudden, I was next to be called. Not a busy night. Filling prescriptions is not a priority at this pharmacy read more

My husband and I went inside CVS to gather a few things and I being pregnant had the urge to use the restroom. My husband asked the cashier Bryant who rudely said he didn't have anyone to take me back there. My husband specifically asked do you guys have restrooms. As a person in the customer service industry his response should have been. Yes, we do but it is located in the back and if you give me a moment I'll find someone to assist you. I decided to leave my things and leave since this worker was no longer busy still couldn't do his job. Never coming here again. read more

I Usually Come Here Allot To Buy Energy Drinks, Soap, shampoo, deodorant, They Have Good Deals Here read more

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Absolutely rude service from the Manager Rudy and Norma. Unprofessional. Didn't feel treated with respect. Calling corporate.

Good luck talking to an associated in pharmacy If you do, make sure it's not Kathy as she will have a major attitude just simply because you called and she was forced to answer the call. It may be that cvs is overworking their employees but there's no reason for someone to be rude even before you ask the question. Years coming to this location but after Kathy left me on hold because she wanted to be petty and rude without even hearing my questions I just decided best to change pharmacies. And no I never got to ask my question or give her ANY details because she didn't even let me get that far. read more

Fuck! I can't stand this ghetto as CVS! People behind the counter are incompetent, avoid Cathy (old lady with glasses) and David (tall Mexican with a beard). Wow you get some really crappy service. read more

CVS Pharmacy - Drugstores Near Me - La Puente, California

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The quality of service really depends on who you get at the check-out counter. The cashier who helped out the person before us was very rude and blunt to his customer like he's bossing her around - and it was like yikes! I just wanted to get in and get out of this CVS and never come back because the vibe in there was just not pleasant. Also, this CVS no longer offers a copy machine for their customers as the business who provided the machine closed down its business. read more

I will never return to this location again they have no idea how to communicate with their customers I came here to fill a prescription for my daughter and they didn't tell me that they were gonna charge me full price because my updated insurance card was in the mail they never told me a word about full price I will never come back!!!! BEWARE !!!!!! They will rip you off!!!! read more

If I could give them a 10 star I would. My husband bought my a few perfumes here. But I didn't want them since, I already have several if them. So when trying to return them, I did get some upsetting treatment. That I will not get into too since at the end of the day Norma and Jonathan made sure I left happy. Norma apologized for the behavior of the lady that helps with the perfumes. She made sure I was help and treated with respect on my next returned. She said Jonathan would gladly help me. Which he did. He was so helpful gave me great costumer service. He made sure I picked the perfume I liked. He even gave me his thoughts on what smelled better. I was amazed with the great costumer service I called my cousin that live 5 minutes from there. We even bought another perfume. My cousin and I were so happy with the treatment and prices on the perfumes , we decided to buy our perfumes there from now on. I'm very pleased with my experience there. Thanks again to Norma and Jonathan for such a great experience at this cvs. Will return here. read more

CVS Pharmacy - Love it - Drugstores Near Me - La Puente, California

Been coming here since I was a small child, but after today I don't think I will be returning. Yesterday, I went to cvs to go pick up my medication, as I am very sick. A pharmacist informed me that they had the antibiotics I needed in stock and that they would be ready later in the day. The pharmacist also informed me that they did not have enough of the cough medicine that my doctor prescribed me in stock. At which point the pharmacist asks me if I just wanted to take what they had left of the cough medicine or if he wanted me to have him order more. I told him I would prefer if he just orders more and that I would come back when they had the proper amount of medication to fill my prescription. I leave the pharmacist my phone number and ask him to please text me when my order is ready. At which point the pharmacist tells me that my cough medication will likely be ready by tomorrow. Today I called CVS to check when my prescription would be ready. At which point I was informed that this CVS recieves its shipments of medication in at 4pm. A little after 4pm, i call again to see if my medication is ready yet. The medicine was still not ready yet but they told me it will be ready in 20 minutes. So i go down to the pharmacy to pickup my medication and this is where it all goes downhill. When I get to the desk for "pick-ups" a certain pharm tech who shall remain nameless, picks up my medication from a bin and says, "codeine, no one can handle a cough." The comment was off-putting but I did my best to ignore it. She rings me up, and at this point I decide to ask if all my cough medicine was in the bag because the day before they had tried to give me 200mL of my medicine instead of the 240mL I was prescribed. The pharm tech tells me "yes, all the medications are in the bag." So i pay for the medication and go home. When I get home and open up my prescription bag, I find that one of the pharmacists shorted me on my cough medication. The liquid medication's ellipse is supposed to be slightly above the 8 ounce marker on the medical bottle, but it doesn't even touch it. I cannot believe a pharmacy shorted me on my medication, especially when I waited an extra day so they could fill my prescription. Apparently a patient wanting the correct amount of medication that the doctor prescribed is too much work for these people. Over and over I kept getting a run-around that "cough medicine is in short supply". I cannot believe that this pharmacy does not stock up on more cough medicine during the flu season, it's beyond irresponsible. I will not be returning to this pharmacy, the customer service is below par, the pharm tech needs an attitude adjustment, the pharmacy itself is poorly stocked, and the pharmacist shorted me on my medication. I will be taking all my future business and prescriptions across the street to walgreeens. read more

CVS Pharmacy - This pharmacy shorted me on my medication. The ellipse is supposed to be above the last line on the medical bottle. Very unprofessional! - Drugstores Near Me - La Puente, California

This location simply doesn't give a f... My prescription was called in at 1 and by 6 it still wasn't ready. They told me "it takes a while to type it up" and that it would be 15 minutes. 30 minutes later nothing. I left my items and left. The phony empathy was great too read more

Terrible pharmcy service- super slow, no one seems to be working at a soeed faster than slow. I would find another pharmacy, the onlt reason to ise this pharmacy would be for an emergency after aother pharmacies may be closed. I would rather drive to a further location with better service. read more

-5 stars for "manager" Donna and staff Sally. they are both rude and incompetent. sally kept messing up on my transaction, she had to void it but then she was having so much trouble scanning my extra bucks. come on! it is cvs extra bucks, a program that every cvs cashier should be familiar with. after i paid with my gift card, i had to pay 62 cents in cash at the end, so i gave her 1 dollar bill and 12 cents. she supposed to give me 50 cents back, and i even asked/told her "can i give you $1.12 so you can give me 50 cents back". she took my $1.12 and gave me 40 cents back. SERIOUSLY?! well im not going to fight over 10 cents, but really? she didnt even have to do the math. all she had to do was to enter the right amount that she received from her customer. FAILED since i was having so much trouble trying to use my extra buck with sally, i thought i would turn to Donna, after i picked up something that is worth $4.99. Donna said "you can't use your $5 extra bucks on something less than $5" WHAT?! THIS IS UNHEARD OF! i cant even give up the 1 cent even if i wanted to? what's more ridiculous was her reason.."it is because it would have been us cheating the customer's 1 cent" well Donna you know what? your staff Sally just cheated my 10 cents! i dont know how these people get hired to begin with. this CVS is a joke. read more

Nope, I don't like it. It looks to ghetto & most of the shelves were missing a lot of products. To top it off they didn't have what I was looking for. I wont be coming back here! read more

Location not prepared to provide OTC birth control despite legislation that was passed in 2013 and it's 2016 now the law is in full effect and cvs pharmacists are not trained to abide by California law. Spoke with pharmacist Vivian who didn't have clear answers. Maybe cvs should clarify why they are not yet equipped and provide something to customers letting us know their intentions for fixing the issue. Also think it was ghetto to change hours sign by putting paper over the old display. Once again maybe corporate should send the store new signage so it's not unprofessionally changed. read more

Actual pharmacy not open 24/7 they should be specific. It was a waste of time driving around at 3am trying to get a prescription filled

Worst service ever they don't know how to treat customers !! If you don't want to ruin your day don't go here seriously

I'm going to be quick about this since I have pink eye. They called in 2 of 3 of the medications with one being a painkiller I needed to do in person with a prescription. I was texted shortly after leaving urgent care that 2 of my prescriptions were ready for pickup. I turned in my 3rd at the counter and was told it'd be ready in 15 minutes. It was ready in 10. Pharmacist explained everything. Cashier was friendly as I decided to buy some chocolate and beer...yes, chocolate and beer. This was my experience. BTW, the beer was ice cold. read more