Came in looking for an OTC medicine. Showed it was online. Went in, aisles empty. I asked the staff member, and she advised they had just been robbed earlier that day. Horrible. A shame what has happened to the city. These stores and staff members need more assistance and assurance that they are safe and also as customers too, to make sure it's safe to shop. read more

They are always super friendly and helpful. Especially the pharmacy staff. The store is clean. Staff always willing to help even when the store is busy. read more

This is the closest location where I can get many other items on top of prescriptions.

I was waiting in line for more than 15 minutes to pick up my photo panel which they sent me a confirmation that it was ready to pick up since 5PM. It's 6:35PM now. But this lady who she claimed herself as store manager was so rude to tell me that my photo panel was not ready, so I have to wait for another 30 minutes which was very ridiculous since they usually call me non-stop if I don't come to pick up my stuff within a week. I'm very disappointed since this store is so close to my house. Maybe I should start shopping & printing my photos at Walmart instead. And there was another old lady told me that they were extremely busy, but she could have say the word "Sorry" let me do it for you right away. They both were very unprofessional and lack of customer services. read more

Ask for help with locked medicine and no one came I just had to leave and go to Target ..

My experience with the front store cashier and assistant at this CVS was absolutely disappointing. Their rude and dismissive behavior made it clear they lack the basic courtesy and professionalism expected in customer service. I will never return to this location for any in-store purchases. From now on, I'll only use the drive-thru for pharmacy needs--at least there, the service is more reliable. It's no surprise that the front store generates less revenue than the pharmacy if this is the standard of customer care. Proper training on assisting customers and maintaining a respectful attitude is desperately needed for this team. read more

I've never met a more unprofessional and rude manager, than George or Jorge, however you spell his name. This store is very unkempt and out of stock of multiple things. If the store itself already made me not want to return, the manager solidified it. I thought managers were supposed to AT LEAST have decent customer service, which he had NONE. & from his appearance you couldn't even tell he was the manager. read more

From my observations and the couple times I've been in there the manager's been working there too long because she is rude, unhelpful, and employees that follow her around like puppies are unprofessional read more

Here!1550 Puente Ave Baldwin Park, CA 91706 I must complain about this cvs!I went shopping for Articles for women last night.A black American teased me.I gave him cash, and he gave me the change.Then he told me"enjoy your life".He won't give it to me.He's teasing me. A lady next to me also smiled.Why don't you give me my things?Then he pretended that nothing had happened.He said you went to the pharmacy to get it.I'm confused. Then he made fun of me and gave me something.I want to know.What employees did Cvs find?I have to complain to you today. I want to take a picture of the salesman for you.Give me an explanation, boss!!No respect for others!Have no respect for women！I have to come back today. You must apologize to me!! read more

Pharmacy staff is unprofessional and rude. Especially someone named "Yvette". Take your prescriptions ANYWHERE else!

I love this CVS because it's never to busy and the staff is nice. Very clean and so close to my home. Pharmacy is fast. read more

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This CVS store has been kind to me, no major problems or issues. Few years back, they had an older lady working here, she never smiled, had a personality of wet cardboard, and when she worked the register, she was so, sooo, sooooo sloooow. Haven't seen her in awhile, so hopefully she's gone. There is only one improvement that I can think of, and that's improving my chaces of winning the Lottery, when I buy my tickets here. Other than that, stores good, pharmacy's good, and the workers, friendly and helpful. What more can you expect, or ask for? read more

We came via drive through to fill a prescription after a dental procedure (removal of 4 wisdom tooth) for an antibiotic and narcotic. Gave insurance card, phone number and address. As I arrived home, received a call 10 minutes later to pick up the prescription because they don't have the narcotic on stock. Arrived via drive through again to get the prescription and inquired if they can find out from other branches if they have those meds available and she said she cannot. At this time of CORONA- economy where social distancing and self isolation is a must and all business places are wanting to attract customers, this is a bad experience for a customer. #1 - cvs pharmacy had me come back to pick up the prescription in less than 20min because they don't have the medication. Why can't you find out the moment I dropped off my prescription so I didn't have to waste my time. #2 - cvs pharmacy cannot find out if other branches have this medication on stock. Which means I have to go treasure hunt other pharmacies hoping I get lucky to get the prescription filled. Hoping and praying with the best of luck that the anesthesia from the procedure doesn't wear off soon. Small efforts goes a long way, but so far I haven't seen or experienced anything special from this pharmacy over the years. The main reason why I keep coming back here is because of it's close proximity to the house. But because of this experience I don't think I'll mind driving the extra mile to Walmart to fill our prescription and also as a one stop shop for groceries, optical services and many more. Sorry CVS Baldwin Park, you're not the only pharmacy in the area. read more

Not even 10pm and the lady closed the door with attitude I was parked 15 minutes before 10 and she's was inside locking the front door...

The guy is lazy, he doesn't want to key in the bar code which has instructions on the coupon on my phone, he insisted I must bring the printed coupon! I went to this place again . The lady at the register told me my total was 11.69. I count 69cent first then pulled out $10 and $1 dollar bill . She put the two quarters in the draw while she was talking to someone. She told me I owe 50 cents. I said I already gave to her . She insisted no . She said she wouldn't lie about 50cents neither did I. So I was going to give her 50cents to finish it. She gave me back $10. Of course I wouldn't take it. Finally she gave back my 50cents reluctantly.i said bz you didn't pay attention. read more

Great location, lots of parking. I find everything I need! The staff are friendly and this place is clean , always fully stocked !

I was in a hurry. My grandma was bleeding out and I needed gauze. Cashier took forever because the system wanted her to update my email and stuff. I told her my grandma is bleeding out and I don't have time for this. She proceeds to sass me about how I won't be receiving the discount if I don't update it. My. Grandma. Is. Bleeding. Out. I don't care about a discount. Just ring me up. read more

Worst drive thru pharmacy service. Told me 45 mins...so i waited in the parking lot and for my text that it was ready. 1hr i pulled up with no text....oh guess what ?IT WAS READY!!!!! But his medication wasn't covered...hmmmm WHY??? And guess what she billed the wrong insurance. Which is why i presented her with the new insurance card when I DROPPED IT OFF in the first place. So i gave her the new insurance card AGAIN ....AND SHE SAID "OH O WROTE DOWN THE INFORMATION WHEN YOU DROPPED IT OFF"......ummm well why did you use the old information on file then? Waste my time because you're CARELESS AND INCOMPOTENT ....or too lazy to do your job and type in the new info. She also forgot to MIX THE AMOXICILLIN....SO SHE WENT BACK TO HAVE THEM DO IT 2 HRS LATER IM HERE......THIS IS WHY I STICK TO RITE-AID Never again....dealing w fools HER NAME IS KELLY TRAN read more

CVS Pharmacy - Dont use the drive thru service....here ever - Drugstores Near Me - Baldwin Park, California

I'm changing my mind about this CVS, but this applies to only the pharmacy. I still don't care for the store. Since we've been coming here for years, this has become our "pharmacy" for all our medication. For my parents, my husband, and misc meds over the counter. Love the ladies here, most of them remember our birthdays! How cool is that? And as busy as they are, they all remain calm and professional. read more

Apparently this is the only CVS I have ever been to where not one person speaks Spanish. This is ridiculous. What a diverse group of people, yeah right. I mean not one person in the entire store speaks Spanish. No one in pharmacy or retail. Even if they look Hispanic or not. They do not even try to communicate with Spanish speaking customers. So disappointed.. read more

Make sure to cancel your CVS extra care pass ahead of time because it's non refundable . You should be able to call and cancel . The care pass doesn't work towards the pharmacy. read more

I just came from this cvs for some allergy meds and asked the pharmacist a simple question about cough drops and they said they couldn't help me with medical questions trying to brush me off and that she is going to lunch. So you don't want to answer a quick question cause your going to lunch? Cough drops aren't a serious medical question lol I thought you guys were there to help like always. Guess not at this location. Very rude read more

Visited this store a few times and noticed there is always a LONG line, as there is only 1 register opened at any giving time. Ordered some photos online with same day pick up service. Only to found out the pictures ( 49 copies) were all cut incorrectly, people's head were cut off from the top edge. I checked the original file and the online album again, the pictures look prefect.... The staff insisted it was my fault and unwilling to check their file or offer any help. The manager did processed the refund, but it was totally waste of my time. I should have sent it to Walgreens or Costco! read more

Worst CVS to ever go to! Horrible customer service from the time you walk in. The store manager Linda is horrible at her job. Has a bad attitude and she's always right and could careless about the customers! Definitely will not be going to this CVS ever again! All the employees there should all go back and get training on customer service and change their attitude towards customers. I wish I could give zero but unfortunately that's not an option. read more

Surprisingly I didn't know there was spaghetti sauce here. This store's a great place to get emergency ingredients. And most importantly Roland, the cashier, was very friendly and most professional manner. He even has a great sense of humor making you feel very comfortable especially in these tough times of social isolation. I'll be coming here again... read more

Terrible Terrible customer service. I'll visit if I'm desperate. From pharmacy to Linda the manager. I have so many stories of just how rude they are. If you want long lines, rude employees and pharmacists then this is the place for you! read more

Terrible drop off a basic MOTRIN prescription. Was told it would be a 2 hour wait (let's blame it on the whole COVID-19) at first I said I would take it elsewhere, considering I'm in pain. Gave it though what if it's the same every where else. I said ok. She asked if I want a text alert. Sure.. 3 hours pass Covid-19 testing is over. Call the pharmacy you waiting on the ibuprofen? Is Motrin the same? She said it won't be ready until tomorrow... wth at what point were they going g to notify... terrible service at this pharmacy the store itself... love the girls. My so. Is greeted by most. read more

Manager is unprofessional and rude, went inside the store with my two daughters, my daughter got interrogated by Linda Ramos, while paying at the cash register with her, Linda began to raise her voice at my daughter asking her about body sprays she was looking at earlier, my daughter is only 13 , this was an adult yelling and accusing a child of stealing with no evidence, i reminded Linda that my daughter is only a child and she had no right to raise her voice at my daughter , her response was , " oh I didn't know she was a kid" this behavior is unacceptable , will not be coming back to this store. read more

I thought I write a review on our CVS in Baldwin park...Thank u Cvs and the manager there who went out of her way to make us all smile today for the donation to our hospital kindred hospital Baldwin we all tge hospital staff enjoyed the sweets you sent us and very much appreciated.In these tough times in the hospital..Its the little things that count."Together were better " thanks for the love read more

CVS, My name is Carlos Aguilar and I'm a longtime customer of CVS Pharmacies. I'm writing to inform you of a procedural problem that plagues your CVS stores nationwide. I'm hoping you might provide some rationale and settle my troubled mind. My local CVS has 5 cash registers but customers are required to stand in one line that feeds into the five. This is a problem for at least two reasons: 1) this system leads to confusion and 2) wastes time. Since the vast majority of supermarkets utilize multiple lines for multiple registers, it should come as little surprise that your customers are tempted to head for the register with little or no line. This reasonable action, though, is likely to be met with the frustrated grumblings of people standing in ONE long line (often snaking into one of the neighboring aisles). Arguments, in my neighborhood at least, are sure to follow. Additionally, precious seconds are wasted when customers are (sometimes) required to walk the length of the store to the next available register. Doesn't it make most sense to line up in front of the register of your choice? Aren't you robbing the average customer of a long-standing American tradition: Guessing which cashier moves the fastest? While the DMV uses your method its clear they are exacting some perverse revenge on the taxpayers. Why CVS adopts similar methods is beyond me. Please help me understand. I'd also take a 12 pack of Pepsi as I was forced to leave CVS without my drug of choice (caffeine) because of a potential brawl with some local bikers intent on policing your ONE LINE policy. Sincerely, Carlos Aguilar read more

The speed bumps, could they be any taller? It feels like I'm going over curbs onto sidewalks. This isn't in the most savory of areas, but it's convenient for where I've been working the past week. The place is pretty large and they have a good deal of sale items, but some of the items look questionable in terms of quality and freshness. I can't help but wonder how long some of them have been on the shelves. The worst part of this place is the line. I've been here 4 times and not once did I wait in line less than 7 minutes. Ridiculous. read more

I was just in here and the cashier mistakenly rung up 5 items instead of 4. I informed her and she said, "no I didn't, what's $9 x 4... $39 so it's correct". Me: What?!?! Rude ass cashier: oh I mean $36 plus tax is $39. I look at her name tag and it says store manager under her name, Linda. She looks like the grouchy old hag that she is. Totally surprised by her rude ass demeanor I say out loud.... Incredibly rude, are you really the manager? And she replies, yes but I still didn't charge you extra. Bitch you implied I didn't know simple math instead of just saying that you took out the last extra item that you scanned. Obviously CVS gives away their manager positions to just about anybody. read more

I don't understand why it took 15 minutes to take care of 3 cars in front of me on the drive thru but I had to wait 9 minutes before the took care of me. I saw there were only 3 staff but I expected approximately 5 minutes for pick up per customer. This was not the first time I've waited while there were no other customers but they look busy. I think customers service is first and whatever task they have can wait. I'm seriously considering changing pharmacy even though I've been coming here for 6 years. read more

Good customer service. Employees try to help customers as much as they can. Good Pharmacy, good communication.

Cvs has a new check out policy if you have to make two transactions you can pay for the first one and the second one you have to get in line again to pay for it. This is the most ridiculous new policy I ever heard of. There was no one in the store and only one person in line and the cashier would not check me out. I had the other person go first before I was able to pay. I will never return to CVS again lost. They have no common sense or brains. Hello Walgreens ! read more

I don't know why there is so much hate here. I find the service fast and professional as with nearly all CVS I've been doing. Seems like people just like to only complain. read more

I have worked in area for 12 years and frequent store for small purchases, medicine, hair supplies, gift cards. The service is awful. They chit chat with customers that have nothing else to do and are oblivious to long line of other customers. This is typically my experience but yesterday was my last visit. I was in store for 5 minutes and waited over 10 minutes in line (2nd person in line) for service. I gave up and left as the clerk was still la la gagging with customer with 5 of us waiting in line. Rite Aid is not too far. I was in and out within 5 minutes. Take your business elsewhere. That place is a dump. read more

I love this pharmacy great customer service Thanks to all the girls that work there very professional special thanks to magy and marlene read more

Do not shop here. Horrible service. My husband who is not feeling well called in his prescriptions and then came through the drive thru to pick up. Since one was over the counter Mucinex they told him it was locked up and he had to come in. They were busy and couldn't unlock it. He left and I came back, pharmacy had just closed found the mucinex card and was told that it was locked in the pharmacy and I couldn't get it. So you someone who isn't not feeling well to walk into the store. Marks a lot of sense. I was told Jenny/Maggie were working in the pharmacy. Lazy and ignorant. We will definitely take our business elsewhere. read more

I used to really like coming here and more often because there was a Chase ATM machine but just recently I walked in and saw that the Chase machine was gone and replaced by an independent ATM. I needed cash so I used it anyway ( I really hate using non Chase ATMs because the machine charges you a fee that one is $3 and I get charged $2 fee from my bank I end up spending $5 extra for whatever amount I take out). Now I am going to reconsider coming to this CVS because of this. read more