Hello everyone... Welcome to the Complaint Department…read more Sometimes, we all get urge to write a complaint. Very hardly somebody will write a nice review. Well, guess what? I'm writing a compliment which takes place in the city of El Monte Walgreens... I've been a customer for many many years, and what I'd like to let the pharmacy manager know, as well as their customers that there's a lady in the pharmacy by the name of Angela, who happens to be one of the pharmacist. She's fantastic, as well as professional, and with her chemistry background, as well as education, She was able to explain to me about interaction with certain medications that I'm taking. She was explaining to me, and I was able to really absorb the information and I'm very happy. Definitely, I will recommend people that I know with this pharmacy, which is located in El Monte. Thank you, Angela. Please don't forget the pharmacy manager's name is Angie. She's a fantastic lady as well, but Angela is amazing and she got her job done quickly with her knowledge. I was able to come out happy... thank you thank you thank you!!! Great attitude, charming personality comes a long way... "Angela, went above and beyond"

Incredible food and top-notch service! Wen was a fantastic server, super helpful with the menu and…read moregave great recommendations

Same as all the CVS's I have been to in 626…read more Down the street from the normal CVS I go to. Next door to Food 4 Less. They have propane exchange for $19.99. You can apply ExtraBucks savings to it to save some money!

Extremely frustrating experience with CVS Pharmacy. My prescription was transferred from one CVS to…read moreanother specifically because this location confirmed they had the medication in stock. They received the transfer around 2 PM, and only after I followed up again at 5 PM was I told that it would not be filled today because they were "backed up." If I had been informed of this at 2 PM, I could have looked for another pharmacy instead of wasting hours waiting while dealing with a painful medical flare. To make matters worse, the pharmacist told me to call other CVS pharmacies myself to check stock availability (which I would have, had it not been 5PM). The pharmacists at Lower Azusa usually look up stock for you in other CVS locations. Patients should not be expected to perform inventory checks on their own, especially when in pain and trying to access prescribed medication.

I used this pharmacy years ago and switched to a different one when my insurance changed. I came…read moreback to El Monte pharmacy at the near end of 2025. This pharmacy got a facelift and it's amazing. I love the pick up lady. She's the most friendly helpful lady ever. Everything is quick and easy. I've spoken to two pharmacists for consultation on a new medication and they were both super helpful and answered all questions and concerns. This is my new favorite pharmacy, I love getting my meds here.

These guys really care about the patients they went out their way to bring my meds I did not a car…read moreand drove to Monterey park to deliver my meds I needed because my glucose was out control . They very professional. Thank you El Monte Pharmacy

You can never go wrong coming here! They take care of you well in all aspects. Shoutout to the crew…read more(pharmacy technicians or pharmacist). Reasonable pricing for anything not covered through insurance. Been only coming to this location for 8 years even though I live in Ontario. That's how worth it is. Call when you have questions or need something. Staff super helpful and friendly.

Tôi là bịnh nhan của AllCare Phârmacy. Tôi rất thích AllCare pharmacy, những người làm việc ở đây…read morerất vui vẽ và tư tế.

Pretty fast checkout line so far I have experienced with any CVS, the staff name Cherry she helped…read moreus pretty quick and straight to the point with no drama and delay 10/10!

I had a really stressful experience with my prescription this week, but the team at CVS truly came…read morethrough for me. My medication was supposed to be sent electronically by my PCP about a week ago, but when I went in for pickup, it never went through. Since I was completely out, one of the pharmacists kindly gave me a few tablets to hold me over while she tried to resubmit the refill. The next day, I went back to my PCP and asked them to resend it. Four hours later, I returned to CVS, but unfortunately, it still hadn't gone through. That's when Cinthia stepped in. She immediately took the initiative to call my doctor's office and made sure everything was sorted out so I could get my medication that same day. I'm incredibly grateful for her help--it meant a lot, especially since I really needed my meds. Eyleene at the front was also very friendly and helpful throughout the process. Shoutout to Cinthia and Eyleene for their exceptional service. The whole team here is great, and I truly appreciate their care and willingness to help!

We've been waiting over a week for a response regarding critical medications, and still no one has…read morefollowed up. Today, someone finally answered our call -- a girl who spoke so quietly, she was impossible to hear even with the volume turned all the way up. When I asked her to repeat what she said, she just went silent and hung up. After that, every time we call, we're being redirected straight to voice mail. This kind of behavior is absolutely unprofessional and completely unacceptable -- especially when we are talking about people's health and potentially life-threatening delays.

Premier Pharmacy (which was acquired) was great. Polaris Specialty Pharmacy is awful…read more My issues started back in Nov. 2024 when I requested a refill and they denied it. Admittedly, this was a communication error between my doctor and I in regards to what my dose amount should have been. It was settled immediately and my doctor's office submitted a new "urgent" script to Polaris. In the following days, Polaris still denied my request for a refill, claiming they didn't receive anything from my doctor and I should contact them again. This claim was an apparent lie as my nurse practitioner called Polaris and confirmed they did receive my script but turned it down, and they couldn't give her a reason as to why (biggest red flag ever). When I finally did get a script delivered, it was the old WRONG one. Last month's prescriptions were never delivered and no representative ever responded to my attempted outreaches. My messages turned from blue to green and no longer say delivered (?) so maybe they blocked me. I ditched them today for another pharmacy. Overall: Communication was all over the place, they got scripts wrong, my doctor's office called them "sketchy" and you're better off using another provider.

We are forced to use this pharmacy as the facility where our family member lives is contracted with…read morethem. They charge different prices for meds and show duplicate fillings in a month. I have been trying to get this resolved for weeks with no call backs from anyone. Every time I call the person who handles the issue is not available and has no direct number. He is offsite and is always inaccessible. It's near impossible to get a manager or billing person on the phone because they happen to have left or have not arrived. Like I said we are forced to use them otherwise I would have moved the services elsewhere.

Worst Pharmacy ever. Very unhelpful staff and unethical business standards. This pharmacy takes…read moreadvantage of the credit provided to them as business and never pay back their dues. Board of Pharmacy should cancel their license for their treacherous business practise.

My child's school notified me that my TB test had recently expired so I had to get submit a new…read moretest result ASAP or I wouldn't be able to volunteer. It was extremely difficult to schedule an appointment with my own provider so I decided to pay out of pocket to get it done at a local CVS. Scheduling an appointment through the CVS app was super easy and the check in process was seamless. I received notifications on my phone with reminders to check and I was called into the doctor's office within a 5 minutes wait (walk ins are welcomed, btw!) The doctor was friendly and very thorough with the process. The test was quick and I was able to schedule a follow up visit to check the results the following Monday, and I received an email notification right away confirming my appointment. It was $35 for the appointment and it will be another $50 for the follow up. Definitely had a wonderful experience!

We came past midnight and my husband I found it more funny that almost every aisle had an employee…read morelooking down it at a time. A lot of shelves have that glass window in place but there was an employee nearby to help you always. It's stocked up, like actually stocked up and I found exactly what I needed for my trip at this time of night. It was handy and convenient though they were standoffish but I get it, it's past midnight and we're in the city. I would recommend if you're in a bind and need stuff, this place is stocked very well.

I have lived around the Neighborhood. In recent years (talking about more than 2 years), I have…read morevisited here more frequently. The location is convenient with special holiday deals. The services aren't the best but the employees try to do the best. It was two days ago, I had encountered a problem with the check out station. I checked myself out everything smoothly! After I made the payment, the employee who assisted the lady at the self check out station next to mine made a mistake. He scanned her coke with his hand held device, but the device had my station number on it. My transaction couldn't complete with the receipt printed out. He didn't even notice the problem until I told him the coke transaction had added to my transaction. He did apologize and tried to fix the problem - which was to restart the machine and redo the whole transaction! I was held up for another 20 mins for all restart matters when the machine took another 10 mins to be back to normal. He ended up seeing my transaction could not complete with the machine that he would need to direct me to his supervisor at the checkout counter. The supervisor didn't know what to do, so she ended up honor my transaction. When I filled out the company survey online, I did request the store should have more employees doing the real transaction than having the checkout machines.. however, please have your employees train for professional work with customer service manner! As a long time customer, I'm so fed up to have all these encounters after a driving trip with extra 30 mins spent in the shop. A customer is here to make a purchase, not a tester of your employees' work quality! Please do not have a rude supervisor or employees who doesn't/don't know the company policies to take a work shift!

This is the worst CVS pharmacy drive thru…read more Went to the drive thru pharmacy. The associate at the window was just not on top of it and wasn't helpful at all. Told us to come back for my brother, which we did, and came back. Arrived at the window with no acknowledgement from the pharmacy tech who was standing by the window and gossiping with her coworker. We could hear her talking thru the mic talking crap about someone until I said hello. I had to get her attention and ask her if his prescription was ready. After asking for his info, she grabbed his items through it into the window drawer and walked away. Worst customer service ever and gives CVS a bad name. Do people not need their jobs??? If you hate your job, then find a different career!