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    Walgreens

    1.9 (48 reviews)
    Open 6:00 am - 12:00 AM (Next day)

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    7 years ago

    Rude customer service in pharmacy. Never will I go back to store period. Constantly rude from pharmacy, one particular person.

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    Page 1 of 2

    Ask the Community - Walgreens

    Review Highlights - Walgreens

    Sheila is the go to mgr for help.

    Mentioned in 2 reviews

    Read more highlights

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    Rite Aid

    Rite Aid

    (57 reviews)

    $

    Roxhill

    Poor customer service today. The pharmacist worked, took phone calls and ignored all if the…read morecustomers who took time to come in. After 15 min. Another clerk finally showed up.

    Well, it was a mistake to give this pharmacy another chance. This was the last time. I dropped…read moreoff a prescription a week ago. It was back-ordered. No updates for a week. I call and I'm told to call other pharmacies AGAIN. So I did. Walgreens has the drug in stock, will call to get the prescription transferred for me, and will call me when it's ready. They were also actually pleasant on the phone, unlike the people here. Maybe you should update people when something remains on back-order. (For the record, they used to. I don't know when they stopped.) It took me five minutes to call the other pharmacy and now I'll get my medicine that I need. So I guess I'll just keep going there from now on. Rite-Aid is the worst and doesn't care at all. Maybe don't take a public-facing job if you can't even pretend to care. Not offering another other options, information, or anything else is just more rude. "It's back-ordered, try calling other pharmacies." Okay. Is there any way of determining when it's not going to be back-ordered? I don't know how your supply-chain works. And I don't necessarily NEED to know, but I might be more understanding if I had a touch of insight. Hell, can I call your supplier and ask them what their restock ETA is? Did you even bother? I've worked in a lot of global supply-chain systems, and I don't feel like you really did everything you could have. And if you did, you certainly didn't give me any indication. Maybe update people before the end of business week so they can call their doctors if they won't be able to get their medicine and need to find alternatives or make other plans. For shame Rite-Aid. You've once again shown your callous disregard for people. Beyond this, Rite-Aid as a whole is just a joke. Their website is a mess and you can't generally successfully submit a refill request on it. (I had to do it by phone.) When I submitted this prescription (and previous ones) they sent the notification to me and my wife separately, which isn't in my notification preferences, and has not ever been. While I don't really need to hide anything from her, I feel like this is a violation of my privacy. You really need to fix your systems.

    Walgreens - drugstores - Updated May 2026

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