CVS on 21st Ave has everything you'd expect from a well-stocked pharmacy. From the basic…read morenecessities, toiletries, and over-the-counter meds were all readily available. They used to have a small health clinic inside, but it's no longer in operation. The bathroom is located toward the back, which is convenient if you know where to look. The cashier on duty wasn't particularly warm, but with another employee available to help with general questions, it balanced out the experience. Parking is plentiful, but the store can be a bit tricky to access depending on the direction you're coming from or heading out to. Overall, it gets the job done, but not the most welcoming vibe. JY review

This is one of the most unorganized pharmacies. I have ever done business with they give you wrong…read moreinformation about your prescriptions. They have multiple profiles that they don't check and just give you an answer. That is incorrect. They leave messages for you that are incomplete and incorrect I hate this Pharmacy with a passion. Their lines are always long. They will close the window for you even though you've been sitting there for a long time before their lunch break. They don't care they will shut the window in front of your face this is a horrible place. I am going to be finding a new Pharmacy. I have been dealing with them after leaving the horrible Rite Aid that I went to now I'm in the search of another Pharmacy.

Very good store, very clean inside And very nice return…read morepolicy here , and l really like sale here

I like this store but now ALL of the motorized electric carts are broken. My back hurts today and…read moreall four are out of commission. Here they are lined up. At least remove them from view of frustrated customer! Poor management.

There is a worker named Lolo who got mad at my mother and another older lady because they parked…read moretheir cars in two of 12 empty online pick up parking spots in the lot. Lolo called the older lady a "stupid f***ing b*tch" because she couldn't move her car right away. Then we went to talk to a manager because that should be a fireable offense. All the manager said was that he would talk to her about because it was unacceptable behavior. He also agreed that she should be fired cause it was not the first they had problems with her. But the next time we went there Lolo was still there. Other than that, there are a lot of nice workers who are willing to help when you can find them. You can find most of the things that you are looking for alright prices.

Toni Bernard is an absolute ANGEL working at the soon to be closing…read moreon 31 October 2025 at Federal Way Walmart located at. 1900 S 314th St Federal Way, WA 98003 She resolved my dilemma on the item that I had trouble with when I took the item to the Renton WA Walmart store yesterday.. I spoke with her after an atrocious time at the Renton Walmart that left me frustrated because the online item I bought was defective. I initiated the return online per Walmart directions. I got an email that said just scan this code and bring the item to ANY Walmart for a refund. Ok simple right? Not! The Renton store CS did take back the item. In fact they got a reply claiming my payment for item was unsupported. I was in turmoil trying to decide which Walmart store to make a second attempt returning the item. I felt I should call this Federal Way store and I'm so happy I listened to my gut and called because this lead me to the employee Toni Bernard! Toni listened and immediately knew and told me all they needed to do was this and this. Oh My Gosh, she knew exactly what to do! She took charge made calls was a go between for me and Walmart Corporate While waiting on the line for her to come back I receive a text saying "Good news..." and I see I have been sent a refund! In addition Marc at Corp Walmart sent me a hard copy label via snail mail when he was told I do not have a printer nor transportation. Talk about exceptional service! She works at the Federal Way, WA Walmart store that is closing on 31 October 2025. I feel people like her are being sent out in the world so people know good people doing the jobs of Angels do exist! Wow! She is Amazing! I'd even go as far as calling her an ANGEL!

CVS Pharmacy has honestly become very hit or miss lately, and I say that as someone who has visited…read moremultiple locations over time trying to give the experience another chance. The biggest issue for me is consistency. Almost every time I walk into a CVS, I struggle to find the item I came in for because the shelves are either partially stocked, completely empty in certain sections, or the inventory system says something is available when it actually isn't. At times, it genuinely feels like the stores are just being maintained rather than actively improved or fully supported operationally. And unfortunately, the customer service experience often reflects that same energy. It's rare that I walk into a CVS location and encounter employees who seem genuinely happy, supported, or engaged. I'm not even saying that critically toward the staff themselves because honestly, it feels bigger than individual employees. It feels like there may be pressure from corporate expectations, staffing shortages, impossible metrics, burnout, or operational stress that eventually trickles down into the customer experience. But customers feel it. The worst experiences I've personally had tend to happen at the pharmacy counters, where interactions can sometimes come across rushed, cold, dismissive, or lacking empathy altogether. And when someone is already stressed, sick, or simply trying to locate an item they need, that type of environment makes the experience even more frustrating. My most recent visit was honestly simple: I walked in looking for a specific item and couldn't find it. But what stood out wasn't just the missing product -- it was the overall atmosphere. The store felt disconnected from the actual customer experience. Retail today is competitive, and customers notice when businesses stop feeling welcoming or fully functional. I've left positive reviews for many businesses because I believe in recognizing good service when it's deserved. I also understand retail is difficult right now. But I also believe companies need to revisit employee support, staffing, inventory management, and customer service culture because people absolutely notice when those things decline. At the end of the day, customers don't expect perfection. They just want to feel helped, acknowledged, and able to find what they came in for.

What a terrible interaction. I was standing in the drop off line because that was the only spot…read morewith a pharmacy worker. I'm there maybe 5 minutes and all of a sudden the shudders start coming down and a small older lady appears and says "we are closed". I said, I was standing in line already. She responds very rudely and says "well what do you need!?" So I say, "there is no need for attitude, I was in line." I tell her that I needed a Plan B. She then says very loudly (now I'm not embarrassed to buy plan B) "Plan B!? Do you have a prescription!?" Now I didn't even know you could get it prescribed but that's another question for another time. But I told her that I do not. "She then says "you have to ask Target for Plan B. We don't have it." I then found the contraception aisle and it was there. All this terrible woman had to say was "oh it's in that aisle right there next to the pharmacy". Not to mention"go ask Target". Terrible customer service. What if I had been some teenage girl who needed the medication because she made a mistake or god forbid was raped!? Would she talk to the girl like that? My step daughter is 18 and I would lose my shit if she came home and told me she was treated like this. I will be moving all of my pharmacy needs from CVS because this interaction was absolutely absurd and her attitude was unwarranted. If I could give zero stars I would.

This is the best pharmacy ever. I get all my, and my husbands prescriptions from this pharmacy…read more Mainly through the drive up. Whenever I call this store on the phone, once I navigate through a tricky automated AI phone system, the phone reps are so very helpful, and go out of their way to find me answers. Every month, I worry that some of my most important meds will be out of stock, but their pharmacists know I am going to get them, and they make sure they are on hand. When I transferred all our business over from the Bartells at Redondo, I was afraid that I was losing the best people around. But I was really impressed with how smoothly and efficiently all prescriptions , transferred. I don't do many reviews, but when I see a pharmacy doing exceptional work, especially in a tough location, and neighborhood, I go out of my way for the review, and the pharmacy. Thank- you to all, in pharmacy, and in store. Sharie

This Walgreens was easy to access from either direction, which I appreciated. They had all the…read moreusual essentials from pharmacy, public restroom, and even a photo station that worked. The store was well-stocked and clean during my visit. That said, there weren't a lot of employees around if you had questions or needed assistance. The parking lot is shared with other businesses and a food truck, making it feel a bit chaotic and crowded, which I did not like. Efficient: Yes First-Time Friendliness: Yes Would I Return: No JY review

Terrible customer service. The folks in the pharmacy are rude, condescending, and really don't…read moreseem to care about the patient. Not sure how they are still in business with the way they treat people. I will NEVER go to another Rite-Aid. Many other options where the pharmacist and technicians treat you with courtesy.

There is a woman there a pharmacist or Tec who is so blatantly rude it's Shocking!!…read more I have had several spinal disk fusions.in order to get threw my day I require pain medication,I wish to GOD on some days I could get high on them.after being on them since 98 chances are slim. That will happen. However as soon as I give my prescription to her the nastiness begins shitty tone.rude response blatantly judging me.Its ok lady I don't know if your mad you don't get any or if your the narrow minded judgmental ignorant bitch that shows .whatever do your job and try to be polite or work at Jack in the box

Just moved and switched pharmacies. This has been the worst pharmacy of my life. Wait times are…read moreinsane. I requested a refill on my prescription (Levothyroxine) a very common prescription 2 weeks ago. It still hasn't been filled. I called multiple times and I'm on hold for over an hour each time and no one picks up. Definitely switching.

I switched to Walgreens after Rite-Aid closed. I called in for 3 prescriptions. One needed to…read morehave a Dr.'s confirmation which they said they would get. When I picked up the prescriptions there were only 2 and nothing was said about the 3rd one. So I contacted my Dr. on My Chart for a refill. That was sent in on 1/19. I've called several times to check on the prescription and the recording says it is in process and they would contact me. Today I called in and spoke to a person who said it would be filled after 2:00. I went after 2:00 today to be told that they were out and check back after 2:00 tomorrow. That would be 1/27. Seems like an unusually long time to get a prescription and it seems that others have the same problem. I also got my Covid and Flu shots at this pharmacy and that was a positive experience.

I got a compound cream in a clicker. It disbursed very little cream. I asked the pharmacist if this…read morelooks right and showed him how little came out. He confirmed. This week i picked up the same cream with one less ingredient. However, the main medication was the same ml potency and so was the base. This time I got flimsy syringes with cream in it. I used exactly the amount they showed me and it was 6 times as much as the first cream amount. I went back and talked to another pharmacist. She was not able to tell me why there is a difference. I showed her the amount of the cream coming out of the clicker telling her that another person there confirmed the amount would me pin head size. She told me the clicker is empty. I asked for an explanation why there would be such a difference in amount of cream. She could not provide an answer and kept asking me what i would like to happen. I just wanted to know if i was given the wrong dose before or now so I know if that i am using the correct amount. She had a chip on her shoulder when she first greeted me and was unwilling to take the time to make check and see what was going on with the different prescriptions. Unbelievably bad customer service from this person.

Friendly, accurate, thoughtful, speedy. Any questions or problems are accurately and quickly…read moreresolved. I get as many as ten items a month: oral, topical, injectable, and everything is timely and correct. I find the negative experiences written here totally incomprehensible from my standpoint.

It's been a while since I shopped at this location and it'll be a long while before I go back…read more Stopped in to get a few items for an upcoming trip and do some light grocery shopping. The grocery area is lacking, some of the hot dogs were green, not a lot of selection. Couldn't find the cat litter. Items like laundry detergent were locked up.

The women's bathrooms are DISGUSTING! All the stalls were dirty and looked like they haven't been…read morecleaned in days! So gross.