For all the negative publicity Walmart receives, it's only fair that they get some good reviews when due. Yesterday I had occasion to run in and pick up a few things. Twice, I enlisted the assistance of a salesperson while they were working and twice they dropped what they were doing in order to assist me. They didn't just point me in a direction, they actually led me exactly to where the product was I was looking for. Now that's customer service. One gentleman (Bob?) was stacking products and he quickly got up and walked with me showing me the location of the product I was seeking. Next time, I'll be more cognizant of names so accolades go to the right person. I then had to look for help getting a product from a secured cabinet and once again a salesperson dropped what she was doing (monitoring self-check area) and fetched what I wanted. Thank Walmart for having these great representatives. read more

There is a worker named Lolo who got mad at my mother and another older lady because they parked their cars in two of 12 empty online pick up parking spots in the lot. Lolo called the older lady a "stupid f***ing b*tch" because she couldn't move her car right away. Then we went to talk to a manager because that should be a fireable offense. All the manager said was that he would talk to her about because it was unacceptable behavior. He also agreed that she should be fired cause it was not the first they had problems with her. But the next time we went there Lolo was still there. Other than that, there are a lot of nice workers who are willing to help when you can find them. You can find most of the things that you are looking for alright prices. read more

Toni Bernard is an absolute ANGEL working at the soon to be closing on 31 October 2025 at Federal Way Walmart located at. 1900 S 314th St Federal Way, WA 98003 She resolved my dilemma on the item that I had trouble with when I took the item to the Renton WA Walmart store yesterday.. I spoke with her after an atrocious time at the Renton Walmart that left me frustrated because the online item I bought was defective. I initiated the return online per Walmart directions. I got an email that said just scan this code and bring the item to ANY Walmart for a refund. Ok simple right? Not! The Renton store CS did take back the item. In fact they got a reply claiming my payment for item was unsupported. I was in turmoil trying to decide which Walmart store to make a second attempt returning the item. I felt I should call this Federal Way store and I'm so happy I listened to my gut and called because this lead me to the employee Toni Bernard! Toni listened and immediately knew and told me all they needed to do was this and this. Oh My Gosh, she knew exactly what to do! She took charge made calls was a go between for me and Walmart Corporate While waiting on the line for her to come back I receive a text saying "Good news..." and I see I have been sent a refund! In addition Marc at Corp Walmart sent me a hard copy label via snail mail when he was told I do not have a printer nor transportation. Talk about exceptional service! She works at the Federal Way, WA Walmart store that is closing on 31 October 2025. I feel people like her are being sent out in the world so people know good people doing the jobs of Angels do exist! Wow! She is Amazing! I'd even go as far as calling her an ANGEL! read more

This WAS my favorite Walmart. It was smaller than most, tidy, clean, and well organized. It even had a full FABRIC department! If my back or knee hurt, I could get an electric scooter. It is a shame that it is closing. I am distraught! My heart breaks for the exceptional people who work there. read more

Welcome to the trash tier walmart. So let me tell you the step to buy a pair of socks here. First you walk to the sock area to find that it's locked. Then you go all the way back to the front to find someone to unlock it for you. Then you have to walk all the way back to the sock place to get the sock and then you have to walk all the way back to pay for them right away. Yeah nothing better than to be treated like a criminal right? read more

Jeanne has horrible customer service, she told me that I needed to wait 20min for her supervisor to do a return, when I asked to talk to someone else she stated everyone else is on lunch. Very disappointing that Walmart is allowing someone with bad customer service that can't look someone in the eyes while talking to them but speaking rude and dismissive, I am thankful that Shawn Lizarraga-Ortiz from APTL department and her colleague came to de-escalate things and spoke to me with respect to help the matter of a refund, Jessica helped as well and seems to be a better fit as a assistant manager then Jeanne. I hope to hear back soon from corporate about this matter, this makes me never want to shop back at Walmart. read more

I'm a 68 year-old handicapped man and when I asked for assistance with loading two 65" Samsung televisions into my car, the clerk ignored my request; even though there were a half dozen young men employees standing around the electronics section gabbing with each other. I really needed help, but was snubbed. C'mon Walmart. Do better. Senior citizens need help sometimes. read more

The cashier shorted me $4. I paid with 2 $100 dollar bills. Change was $64.90. I was given $60.90 and he acted like all was in order. I counted it in front of him and said where's my $4 dollars. Had to get a manger over to get the rest of my change. And it was an Indian dude. Watch out people. read more

This Wal Mart is not open "open" until 11. You will get turned away starting as early as 10:45 PM if you try to last minute shop. Pity web site doesn't mention this after I drove real fast, arrived at 10:54 and was turned away by the usual friendly Door Person. When I mentioned this web page says "open until 11" and I had clerly arrived before 11, a very junior assiatant manager verified this. Hmmm. I wonder what the policy is at the Super Center down the street? read more

The automotive/tire center mechanics are amazing! The manager and young gentleman treated me very kind, were very professional, personable, and fixed what my car needed within 30 min. Thank you walmart mechanics. GOD bless you all. Lady in the front office was nice as well! read more

We had a very bad experience at their Auto Center. They've damaged our car, & didn't even show us any concern for the mistake they've made, informed the corporate office, it took them two months to investigate, but no result. They didn't even get back to us. Very disappointed! read more

had headlight restoration. fantastic. look brand new. very great price only took about 45 minutes. highly recommend fr foggy headlights

Parking and checking out are the biggest reasons I try to avoid Walmart. It's a trade off cheaper prices but at a greater degree I would rather pay a bit more for easier checkout and better parking. They also always have people pushing something when you go in the door. Either homeless people or drug dealers doing stuff in the parking lot. To be honest I don't feel that safe going there. It will be a rare occasion when and if I go. read more

Walmart - Department Stores Near Me - Federal Way, Washington

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This is my go to Walmart , I loved it and I even downloaded the app. I am aware of thief's in the area but as a loyal customer I don't appreciate the self check out lady blocking me from leaving until I show my receipt like if she didn't see me pay for it, I paid with Walmart pay and once I showed her she wanted me to show her the items as well, I don't appreciate being treated like a thief. Do better with customer service. read more

Rather large Walmart store, In Federal Way just off of the Highway, It's very busy to get in and the parking lot is full generally. But plenty to get inside, the set up is a little different than other walmarts been in, Overall, Meh on Walmart and they need more checkers! read more

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Warning to all sincere and trustworthy customers, BEWARE of 'poverty causing' Walmart! This gone Friday, I purchased four tires and wheels cleaner while detailing my SUV. Even my boys were wondering why I purchased so much cleaners. Needless to say, I ended up using only two of the cleaners. However, when I went to return the unused two cleaners back to Walmart, a woman at the Customer Service counter who looked like a drug addict, or a recovering drug addict, had the audacity to accuse me of replacing the cleaner with soap water. She came to that foolish conclusion by opening one of the brand new cleaner container, and inhaling the liquid HAZARDOUS chemical content. A typical crack or meth user I guess. Anyways, couldn't believe the insults that I was hearing ... speaking of her false accusation, but 'greedy' Walmart ended up giving me my full refund. BEWARE people!!! read more

Have you ever seen a place so lowly rated? 1.5 stars, could it be real. Believe me, it's as bad as they say and worse. I'll never forget how badly I was treated. Called to get service, waited over 25 minutes just to be hung up on. Go somewhere else. I wish this place would go out of business. It's the walmart from hell read more

Granted, I always go to Walmart for my ammunition I expected the experience would be the same at every location, however, coming to this location was oddly disappointing... for starters it's strike me as a huge surprise that the weaponry department is included inside of the toy department, I would expect some type of separation from the two, like most other Walmarts that I've been into. But besides the poor location of the guns and armor, there was a shortage on the amount of ammunition they carried. That being said, I decided to purchase all the cases they had in stock (which were only three) after asking for all three cases I was told I could only be sold one case because of the department policy... again I say I always purchase my ammunition at Walmart in bulk because of the great prices they hold. So now I'm frustrated with these "department policies" that are new to my knowledge... Whatever, I'll take one case. The guy at the counter also didn't have the keys to open the cabinet because he allegedly doesn't work in that department, so he called over the intercom for the key holder... So I waited, and waited, oh and also waited some more..... After 17 minutes and 43 seconds of waiting, the keys magically arrived and I was finally granted access to my ammo. The guy at the counter did his best to call for the key holder at least 4x before they arrived and he apologized for the wait. He also sold me 2cases vs the initial one I was quoted. All in all, I'm not in this area enough to need to return to this Walmart ever again. read more

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You'd think with 15 people trying to checkout at the same time that they would have more than 1 teller ringing people up. To make it even worse, that teller seemed to be training someone! I definitely won't be going back. I'd give zero stars if possible read more

This store is horrible. Trying to get a ear ring and 3 different employees came and nobody had a key to unlock the case. The bathroom needs to have hazmat clean it. read more

Every time I give Walmart a chance and every time I'm disappointed. This is the last time. I don't care if I have to pay more. It's worth the extra money to not have to deal with non-existent service and disgruntled employees. They lock their vacuums up and I waited 45 minutes for help. Totally ridiculous. read more

Carts needs to be replaced. They also have under six forever security under cover that father you around the store sometimes. They have cheap items that are not as nice as bed Bath and beyond. They are open late so that is good.The employees are very helpful. When you asked somebody for help they say they will go and get somebody else and then you wait a long time. read more

Walmart - Cars needs to be replaced - Department Stores Near Me - Federal Way, Washington

On Sunday mornings this walmart only has one cashier. I see alot of people buying groceries for either for the household or church gathering. This one cashier causes a long line about 15 carts long and an average wait of 30min which is ridiculous. However both self checkouts are open with a very few people the use them. IMO sunday morning is an important time for grocery shopping. read more

Oh my goodness, all the horrible rumors were true. Yikes! Ordered two bookshelves and picked them up at the store. Or at least we tried to pick them up at the store.... After pushing the little computer kiosk numerous times, we began pushing the red button for assistance and heard it announced to entire store that customers were waiting at pick up. Ten minutes later still no help. Four people come in and out of back trying very hard to not make eye contact. One employee, very friendly called for help, but still no one. Pushing kiosk button, pushing red button repeatedly. Called the store and spoke with customer pickup. Told the nice lady we've been waiting 25 minutes at customer pickup in her store could she please come out and help us. She called for help but this time added a name. A young man finally came and helped us. Get it delivered or go to a different location. OMG or are they all this bad?!?! read more

My go to Walmart when I'm in the area. Staff is friendly and helpful. Although I almost got hit by a falling bike that was on the rack in the store the staff made sure I was ok! McDonald's is located inside this Walmart. Express checkout or self serve checkout also is here! read more

I find this Walmart to have very friendly and helpful staff who actually go out of their way to help me find whatever I'm looking for. Today I was looking for rock salt and one of the employees actually went to the back to look for some, as the shelves were empty. Their prices are always good too, and even better after holidays if you get the leftover holiday stuff. read more

I purchased a $100 toy 3 days ago and was returning it because it did not fit my son. I lost the receipt, but paid with my credit card so I was hoping they could pull it up on their computer system. They do not have that technology which is fine, they said we can give you store credit. I was fine with that, but being the honest person that I try to be, I mentioned to them that the item was purchased with a 10% discount because it was originally an open box purchase. They said, "if that's the case, then we can't do any type of return for you since we don't know how much you bought it for". They were already going to give me a full price return, but since I told them I didn't pay full price, now they won't let me return it at all. I told them I could pull up the online credit card transaction to show them the price, they brought their yellow vest wearing "lead" and she was about the rudest, unhappiest person I ever met. She approached and said " no receipt, no return" and continued to walk away. No "sorry sir, we can't and this is why". I guess this is my fault for being honest to a dishonest company. I will never ever shop at Walmart again. It is depressing just walking in and out of there. read more

Thank you this guy saved me I am a celebrity and they helped me when I didn't feel safe. (Rash

Sponsoring a family for Christmas, I came here looking for toys. They had a good selection along with the regular seasonal stuff. The candy shelves though were almost empty, just a couple things to choose from. The gift cards were the same story. The same 5 businesses were the only choices left. Not much either in the Seahawks swag area. I saw they have a good magazine area. The store was pretty clean and organized. It was also quiet which I thought was strange. read more

I tend to be more of a Target shopper and ended up opting to head to Walmart this weekend to get a certain Apple electronic product that was on their website for a very competitive price vs. Target/Amazon. I placed my order via the Ship to Store option and when I got to the store unfortunately the item hadn't arrived. The website was offering the opposite color of what they had in stock and since the SKUs were different, one couldn't easily exchange. I guess they've had this issue in the past and the person in electronics (TJ) although busy had come up with a great solution of refunding my current order and then helping me place my order at a near by Walmart that had it in stock via Walmart.com to get the better pricing (since the in-store price was higher). The assistant store manager (Mark) came up with an easier solution so I was able to walk away with the item I had hoped to get at a good price and in a better color than my original order. I was impressed that both TJ and Mark went above and beyond, it was really great customer service. read more

This is a decent walmart. It's a clean and well organized store; which sometimes isn't the case for Walmart. The employees are friendly and helpful and they have a good selection of groceries and items available. The parking lot is large and has spaces available. Shopping carts are easy to grab and registers always have staff members available to check out. read more

Slow service to get oil changed. I came in at 10 with onky two cars ahea3of me and im still here at 1 waiting. I guess u get what u pay fair next time ill spend the extra money and go somewhere else. read more

This is the Wal Mart to go to. It's not over crowded and the staff is very friendly and helpful. They are always going out of their way to help. We are older and they are always willing to take the time to find an item. Thank you. read more

Their customer service is the worst I've ever experience in my shopping life. They always have a line up the yang yang with one or two rep to serve them. You see workers hanging out chit chatting and wished they can come help out at the customer service counter. The bathrooms are dirty and disgusting. I would not recommend this location to anyone. read more

Ok..another and final review. ..still a 1 star..only because 0 is not an option here. ..i go to RX drop off ..am ignored for 5 min...eventually she takes my rx...it is for percocet.( dental work just done )...she says it will be about 45 min..ugh...ok...so i shop around while waiting..waiting for a text when ready...an option they offer..so an hr goes by and no text..i go to pick up counter. And they never filled it..or told me they were. Out of stock...DONE WITH THIS PLACE read more

OMG, this was a friggin ordeal. So I had just been pretty pissed from battling traffic and stopped in to Ivar's right up the street and they slightly irked me, so I knew I had to grab a few things from Wally World and entered the one down on the southern end of town by exit 142B on my GPS (that one's programmed in as one of my favorites on the GPS, and I love THAT location, BTW). So my GPS as per usual is being weird with me telling me to turn around when I know for a fact I can keep pressing south slightly away from the main road and eventually I'll hit Wally World. Well, I saw the bright yellow Walmart sign off to my left while my dumbass GPS that takes me on stupid routes all the time (can we tell I hate my GPS??? Ironically, I was on my way to Walmart to grab a cell phone holder for the car so I could just use Google Maps) and turn in. I notice almost immediately that this one isn't my usual beloved Federal Way Walmart just off exit 142B, but say screw it, it's worth a try. The parking lot is a bit crowded with kind of narrow lanes, but I manage to find parking relatively safely. I notice there's only one door into the store and figure THIS is why the parking lot is such a mess. Like, seriously, dude, just blast a friggin hole in the wall on the other side and have two entrances. I had to sort of battle my way in because the Girl Scouts were there and there was a huge crowd formed around the door I used. Whatever, it's the Girl Scouts, maybe I'll get some cash back at the check-out and indulge my cocai... I MEAN Thin Mint habit on my way out. Make my way in and realize HOLY CRAP!!! I've wandered into the ghetto! This store looks like total crap, and the customers and staff definitely belong on People of Walmart! Whatever, I think to myself, I've made it out of the ghetto alive before. Let's get that damn cell phone holder (I had given up on the idea of getting food upon seeing they had a tiny grocery section) and GTFO. Get to electronics in this VERY weirdly laid out store, and quickly lose any hope in humanity I had left. Not only is it the ghetto over in the phones and phone accessory section, it's friggin skid row. Literally. There was a dude who LEGIT looked like he was spacing out on heroin dancing REALLY slowly in the aisle. I think alright, we'll make a pass and see, just whatever you do, DO NOT MAKE EYE CONTACT!!! Well, no dice in the phone and phone accessory aisle. Take a quick tour of the rest of the electronics section because in the past I've found stuff in weird places, or found the RARE store associate to wrangle into showing me where the goods I need are. No dice. So I headed for the exit. On my way out, that narrow laned parking lot almost turned into a VERY expensive night as I very nearly was hit by someone going WAY too fast for a parking lot on the WRONG GODDAMN SIDE OF THE LANE!!! And I would have been screwed since, judging by the rest of the clientele I had witnessed, this person would undoubtedly have been uninsured. So yeah, lesson one, get that damn cell phone holder, preferably at the OTHER Walmart in the less ghetto part of town, and some time when I'm not wanting to beat to death every single person I come across. I will most certainly be avoiding this location, especially after reading all the other reviews. read more

I'm change oil he and next couple day I see oil leak from my filter not connect filter

If you are thinking of coming to this Walmart's auto care center don't! The customer service here is the worst I have ever had.

Only tend to go to this location when I don't have time to go to the Super Walmart up the road. Does the job but it is your stereotypical Walmart (insert favorite Walmart joke/story here). read more

Whoever works in the electronics side sucks they don't pick up calls, I called the other day and somebody picked up and then hanged up the phone read more