Spoke with the Pharmacy manager Gregg. Very professional gentlemen was able to resolve my issue. He put me on hold and reviewed my information. Came back with answers and solutions! Thanks Gregg! Highly recommend you checking in with Gregg if your needs aren't met by staff or you have questions they are unable to answer. Thanks Gregg! Note: I appreciate all the essential workers working in this very intense environment. Thank you for your service. read more

Just moved and switched pharmacies. This has been the worst pharmacy of my life. Wait times are insane. I requested a refill on my prescription (Levothyroxine) a very common prescription 2 weeks ago. It still hasn't been filled. I called multiple times and I'm on hold for over an hour each time and no one picks up. Definitely switching. read more

Walgreens - Time stamp of one of my calls. - Drugstores Near Me - Federal Way, Washington

I switched to Walgreens after Rite-Aid closed. I called in for 3 prescriptions. One needed to have a Dr.'s confirmation which they said they would get. When I picked up the prescriptions there were only 2 and nothing was said about the 3rd one. So I contacted my Dr. on My Chart for a refill. That was sent in on 1/19. I've called several times to check on the prescription and the recording says it is in process and they would contact me. Today I called in and spoke to a person who said it would be filled after 2:00. I went after 2:00 today to be told that they were out and check back after 2:00 tomorrow. That would be 1/27. Seems like an unusually long time to get a prescription and it seems that others have the same problem. I also got my Covid and Flu shots at this pharmacy and that was a positive experience. read more

They were very helpful. We go here when we have needs for local items that they provide. Very convenient for us based on where we're located. read more

I arrived 10 minutes early for a vaccination appointment, checked in with their QR code and the app acknowledged I was there. One person in line, no one in drive-through, 1 person at counter, and the pharmacist. As I waited more and more people came in and got in line, phone ringing, and now cars are in the drive-through. After 40 minutes a woman in line asks for a vaccination She hasn't registered so she is told to register and it will only be a couple of minutes. I stand up and the lady behind the counter FINALLY looks at me and puts her hand up and says, yes she knows I have been waiting. She tells me they are busy. I tell her I can see that however I have an appointment and she has continued to help everyone else. She said she can't let the people in the drive-through just sit there and has to take care of the people in line. I told her I understand that but she has no problem letting me sit there? I told her you should take care of people in the order they arrived, and in particular the ones in person, and put the phone on hold. She hadn't even told the pharmacist I was waiting. A gentleman had come in to pick up a prescription that had been called several days before. It wasn't ready so he waited. He told me they are shorthanded and not to blame them. However, after he waited and waited for his prescription he opened his phone and put the Jeopardy song that is played when the contestants are answering the last question for everyone to hear. He had also decided it was ridiculous. Finally the pharmacist came out and called my name at least an hour after my appointment. She was very nice, apologized and said sorry for the wait. We are shorthanded. I said I can understand that but I should have been the next person taken care of when I first arrived because there was only 1 person ahead of me. I also suggested they could have stepped out, acknowledged the long wait (because it was packed with unhappy people) apologized and said we are working to take care of everyone. What happened to customer service? Maybe they should go the old fashioned way of taking g a ticket when you arrive and then calling numbers in order. Do yourself a favor and find another pharmacy. read more

Avoid filling your prescription here at all costs! Unless you're willing to sit and wait for a long time. I get being understaffed but damn! 50 minutes with two people ahead of me? You would think that as pharmacies continue to close, other pharmacies would hire more to accommodate more customers. read more

I was desparate to get a drug that had been hard to get. I checked at 7 places ending up at the Federal Way Hoyt Road Walgreens. The staff in the pharmacy was fantastic. Special thanks to Tech Tevy Lor for getting it taken care of. read more

I found the behavior of slamming drawers and handling my medication roughly--by tossing it onto the counter--to be highly unprofessional. I expected a more respectful and considerate level of service read more

The pharmacy is the worst they have you waiting for ever. Do not recommend I will be changing asap.

This pharmacy is so bad It takes days if not a week to get a prescription filled. I've gone to the dr, he prescribed asthma meds, and I called everyday and they kept telling me it wasn't ready. Um. I. Can't. Breathe! You also wait forever in the drive thru line. I was the only person there and still waited 45 mins. My baby was in the car and it was not a good time. I saw my dr again today and told him to please move my prescriptions and he sounded horrified at the wait at this pharmacy. What about antibiotics that people need to start asap? What about life saving meds? Does this place cause frequent er trips because people don't have their medications? I hardly ever write 1 star reviews anymore but my dr made a good point. THIS IS DANGEROUS. read more

My foreign-born DIL had been ill for a week and sought help at an urgent care clinic. They weren't able to prescribe anything immediately, but her test results arrived Sunday afternoon, and she got a prescription. My son, who is deployed on an aircraft carrier called several pharmacies for her while I was out. He was told by this Walgreens that they had the meds. I arrived with the prescription in hand 15 minutes later, only to find they never checked and didn't have it. It was 4 pm on Sunday, so I was frantic. The pharmacist at the CVS in Federal Way saved us by actually checking and sending me to a location that has what was needed. Why didn't Walgreens do this? I'm still so mad. read more

the pharmacy at this location actually blows my mind. HOW ARE THERE TWO CARS IN THE DRIVE THRU LINE, AND NOBODY HAS MOVED IN 45 MINS? you would think they're trying to take their time and provide customer service- NO. every time i get to the window, they're just trying to get me out of the line by rushing me. and don't even get me started on trying to get ahold of someone on the phone. just like the drive thru, they'll have you waiting close to an hour. i actually just spent 50 mins waiting on hold, just for them to hang up on me. now i'm back in line and the automated prompt keeps telling me "there are more than 3 callers ahead of you". DONT get your meds thru this location. unless you have an eternity to spend waiting read more

Absolutely the worst experience with this pharmacy every single time. 1. They refused to fill a RX from a pharmacy in Graham telling me I had to call Graham to have them send the RX. Graham pharmacy said they can pull it from the system. Long minutes on the phone going back and forth for them to go to lunch without my RX being completed. 2. Spent 1:15 on hold for them to not answer. System said there were 3 customers ahead of me. I hung up. 3. Showed up in person and waited in line for 1 hr. There were 2 cars ahead of me... 4. Received RX from a young guy and he awkwardly looked at us without a word after we confirmed our address. My husband and I looked at each other in disbelief because he stared at us like something was wrong. They move like molasses. Unhelpful. Unfriendly Will be changing pharmacies quickly read more

This Walgreens pharmacy is absolutely the worst pharmacy around. They can't get a prescription filled in a timely manner if their life depended on it. They don't answer the phone. They have no sense of urgency or customer service. The only reason I gave them a one star rating is because there isn't a lower rating option. Do yourself a favour and choose a different pharmacy! read more

If you are suffering from anything and need prescription, don't go to the Hoyt Walgreens in Federal Way. They are the worst I have ever encountered. They never have anything in stock and you wait days and never hear anything. Calling is pointless, they hang-up on you. The drive thru is often closed. Hate this place, will be transferring to another company for refills after this. I dont see how they are even in the business of prescriptions. ​ read more

Pharmacy is terrible. Took them 3 days to fill a simple cough medication. Everyday I went in they said they were still working on it. This is the 3rd time this has happened now. Stood at the window for 10 minutes while the pharmacists were talking and joking behind the window. This place is a joke. read more

If I could give it zero stars I would. The pharmacy always takes years to refill prescriptions and when it is filled, it takes another couple years to wait in line for it. There's never more than one person and the wait it ridiculous. Unfortunately my insurance only lets me get my prescription from Walgreens and this one is right around the corner of my house. Dont take your chance's here, just do yourself a favor and go somewhere else read more

This place is honestly a joke. The owner of Walgreens should be embarrassed to even keep the store open. Currently the store is closed and they're replacing the front door with what looks like to be two normal wood doors. What are you people thinking? Seriously, just shut the store down. All it is is a crime cesspool no employees want to work here. Their pharmacy is never open when you need help inside the store there's no employees to help you Screw this place read more

customer service is so bad! they DO NOT support new single teen moms. everybody is judging me and my new born when i walk in. especially when my newborn cries. They all looked at me like i was some crazy young girl that didn't know anything. read more

Sadly, I can't give a negative or zero-star rating, but I wish I could. You can read the most recent reviews of this pharmacy here. As a result of waiting for two hours initially, being told to come back in two more hours, and then being informed that the medication wasn't available, I've recently encountered the most unfriendly experience. The entire operation should be shut down at this location. read more

This Walgreens Pharmacy has always had the WORST service. I live right down the road, so it's very convenient and I stopped going and asked my doctor switch to CVS instead. If you ever are trying to reach the Pharmacy or pick up prescriptions. The drive thru lines are insanely long and can last, one time 1/2 hour. And any time I call them, I'm put on this forever never ending loup of on hold and nobody ever picks up. Prescriptions for some people can be life or death and very crucial. This is not acceptable. And it happens 99% of the time. read more

Pharmacy - had a vaccine appointment. Stood at counter unacknowledged for 20 min. Then a car drove up. They waited five. Then, the pharmacy says to the person in the car - sorry for the wait. How can we help you. People standing in line behind me also angry. I walked out. Thanks for nothing. read more

Worst Walgreens experienced. Store inventory is low, prices are high, the clerks are very slow and incompetent. I was waiting to check out behind One customer who they couldn't figure out how to redeem her rewards for about 15 minutes, then it was my turn to pay for my items which I had a coupon for and they could not figure out how to add the coupon to my purchase. I just ended up giving up and paying full price. Do not recommend. read more

DO NOT COME HERE. Went in to get HIV tested because the Walgreens website clearly states that they do HIV testing. I spoke to a guy with dreads that was very patient and calm but the other lady at the pharmacy interrupted even though I wasn't even talking to her. She kept saying "Walgreens doesn't do HIV testing and when i showed her the website on my phone she said "that's for Covid".. I'm sorry but how much of an idiot do you have to be to not be able to read the words HIV clearly written on the photo. I attached a photo showing what I showed her in this review. The lady was Arab and wearing a hijab. So unprofessional and rude for no reason. She had an attitude when speaking to me like she owned the place or something and kept completely dismissing me saying "no not Walgreens". I don't know why she was hired she's very sassy and clearly doesn't know how to interact with people. She was talking with an angry tone almost as if I offended her. Don't use the pharmacy here unless you want an angry Muslim lady yelling at you like you're a child. read more

Walgreens - the home page of the walgreens website - Drugstores Near Me - Federal Way, Washington

The worst customer service in every possible way. Everything takes forever here and the shelves are never stocked.

Absolute horrible customer service. This last entire two years have been horrific. I've been having my prescription sent here for over 10 years and they never have it ready even when I get a call that it is. They are apparently now closed temporarily but didn't notify anyone at all. This reflect to Walgreens company as a whole. I will no longer ever again use their company for any reason at all and reading the other reviews I know it is not just me, it's groups and groups of people. 0 stars ZERO STARS !!! read more

I'd like to commend Brittany, the Store Manager, for her first class customer service. I had ordered custom holiday photo cards and they didn't meet my expectations. I called the store and Brittany offered to re-do the order without hesitation. I placed a new order...when inspecting the order at the store there was another issue. Brittany personally worked with me and she personally re-ran my order, all by herself. Her dedication to my order, satisfaction and customer service is to be commended. Well done Brittany. Thank you. PS - review orders and don't get upset, it's a "first world" problem. read more

Extremely disappointing experience. The female pharmacist was rude, short, yelled at customers and colleagues, and accidentally had the store intercom on while berating a customer over the phone. Waited 40 minutes before she was unable to accurately enter my insurance information and told me to leave rather than trying again due to the long lines. Extremely unprofessional. Would not recommend receiving any pharmacy services from this pharmacy. read more

Still sucks! New pharmacist??...not at all impressed! Rude service, late prescriptions, long lines, etc. I need to move my prescriptions elsewhere. read more

After coming to this Walgreens for almost a year, I'm moving on to another company due to the poor service, bad information and how painfully slow they have become. The last time I was here, it was to pick up two prescriptions that are on auto refill. I went inside with my friend who was buying some over-the-counter stuff. With just one person ahead of me in line, it took 20 minutes to finally be my turn. The tech told me only one of the medicines was ready. I asked her to look again, and after she did so, she informed me that it had only been 35 days since the last refill, which is monthly, and I had to wait 5 more days. Told her that didn't make any sense since I need the medicine refilled every month, not every 40 days. Told her to get it refilled now, while I waited. She replied that they couldn't do that and asked if I wanted them to have it ready in 2-3 days. I said no, get it refilled now. She wandered off and came back with just the one medicine. My friend came over to see what was taking so long. I asked for the pharmacist, and the tech told me it would be another 20-30 minutes. I left. I called my doctor's office, told them the situation and was promised they would call the pharmacist and get the medicine for me right away. It took Walgreens 2 days. read more

The worst Walgreens I have ever been in. The cashiers could not figure out how to ring up a guy and because of this, it was causing massive delays. When I asked the other cashier to open up another register, he said it's after 10pm and he could not but then he opened it when his supervisor instructed him to do so. But then he gave me attitude and I as acting like I was inconveniencing him. This has got to be the most pathetic and poorly run Walgreens I've ever been to. I absolutely HATE this store and it's incompetent and indifferent employees are what make this store so awful. I'll never come back to this store. Corporate should seriously address this. read more

Unfortunately folks these guys play phone games. Over the last three days I have been spending on the phone to get past two callers that took over an hour. The answering system tells you. I gave up after waiting 35 min on being next to be helped. The next two days I spent over 4 hours to see if my prescription is ready after and hour and a half a guy answers and says hello once then hangs up. The next day I'm preparing for a,two hours at the 2nd in line then I'm cut off. Kiss my bottom, children can beat you at anything you people do. You are the number one ultimate worst pharmacy and worst at customer service.period. read more

I tried to call Walgreen's pharmacy to simply update my express pay. After 1 call and 15 min. hold I got disconnected. I called again, after 45 min. on hold I finally got through to someone. Very disappointed to find out they cannot update express pay over the phone. Really? I have been a customer for over 15 years! Horrible customer service and the wait times to simply talk to someone is ridiculous. Moving my business to another pharmacy. If I could move this rating to a minus star I would. read more

I called this morning because the medication I've been getting for years, suddenly the pills were totally different. I freaked out and called, the pharmacist (or tech) was VERY helpful in helping me make sure I got the right medication. The staff is always very kind and ready to assist in all departments. Very glad to have this spot as our neighborhood drug store. read more

The store was clean, the staff were friendly and I think it's on par with what a Walgreens has grown to be. No matter where you are at, if you need something, start with Walgreens. They have a little bit of everything to help you make the most of your trip. This particular one, we stopped in looking for a specific type of snack food for a friend who requested it. They didn't have it, in fact, I thought there chip section was kind of small. I get shelf space is a premium in a store, but perhaps a bit more variety and more options that are more main stream? No real complaints. read more

I know a lot of the problems are current staff shortages, but to have these same problems for over 2 years is ridiculous. Long waits on the phone only to be hung up on. Not having medicine ready in a timely manner. Fred Meyers is getting as bad (on the phone at least). Start paying a living wage and stop screwing over your workers. Oh and security would help too. read more

This review is not completely specific to this store since there are some systemic issues involved, but this is my chosen pharmacy. I've been a Walgreen's pharmacy customer for years, but prescription services have gone completely down the tube. The auto-refill system doesn't send notices to the doctor when a new prescription is required, it refills medications that aren't on auto-refill, and, most important, when something goes wrong there is absolutely no communication with the patient. I waited 2 1/2 weeks for a prescription to get filled; good thing it wasn't for a life-threatening condition! Another one has had the "filling prescription" status for a week now, and another one says I need to call the pharmacy -- but after waiting for 15 minutes the phone system disconnected me. Opening days and hours are hit and miss, and it's too far out of my way to just pop over every day in case they might happen to be open. I've heard, from the pharmacy staff when I've actually been able to get hold of them, that this is happening at both my semi-convenient locations right now. From a customer standpoint, when medications are involved, this is 100% unacceptable. We understand when there are occasional problems, and we even understand being short-staffed, but this is a life-affecting industry. If it's just a matter of being backlogged, close the windows and work overtime like the rest of us do! read more

First time writing a Yelp review so this is major. If I can give a zero rating, I would. Horrible pharmacy on Hoyt Road! These people should never be in the health care business. For three weeks I tried getting my prescription filled. None of them would help me resolve the issue. They kept telling me to call the doctor's office, which I did numerous times. The doctor's office sent a new prescription to them, which they have a record of sending it, but the pharmacy still kept saying they never received it. Now, I just called back from talking to them yesterday and they are saying they have no record of the event, nor did they talk to the doctor's office! Lulu (SP) the pharmacist is very short and rude on the phone. They have a tendency to cut you off while you're talking, trying to hustle you off the phone. There's no ounce of sympathy on her part or any of the staff! I've never come across such disregard for human life! read more

Called to transfer prescriptions. She asked what I wanted and I started to talk and then she started talking to someone in the background. Then she got back on and asked what I wanted and just as I started talking she put me on hold. Then another lady got on the phone to ask what I wanted and I told her that I wanted to transfer some prescriptions.....long sigh and she said from where. All pharmacies suck, but this one obviously doesn't want my business and probably doesn't want yours either. read more

Pharmacy is awful. If you want a flu shot don't come here unless you have over an hour to waste.