CVS on 21st Ave has everything you'd expect from a well-stocked pharmacy. From the basic necessities, toiletries, and over-the-counter meds were all readily available. They used to have a small health clinic inside, but it's no longer in operation. The bathroom is located toward the back, which is convenient if you know where to look. The cashier on duty wasn't particularly warm, but with another employee available to help with general questions, it balanced out the experience. Parking is plentiful, but the store can be a bit tricky to access depending on the direction you're coming from or heading out to. Overall, it gets the job done, but not the most welcoming vibe. JY review read more

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This is one of the most unorganized pharmacies. I have ever done business with they give you wrong information about your prescriptions. They have multiple profiles that they don't check and just give you an answer. That is incorrect. They leave messages for you that are incomplete and incorrect I hate this Pharmacy with a passion. Their lines are always long. They will close the window for you even though you've been sitting there for a long time before their lunch break. They don't care they will shut the window in front of your face this is a horrible place. I am going to be finding a new Pharmacy. I have been dealing with them after leaving the horrible Rite Aid that I went to now I'm in the search of another Pharmacy. read more

Not a minute clinic more like 40 minutes clinic Not sure if they advertise so it be quick in and out but it's not. Came in second time waste time because I book my appointment far advance and still couldn't give the vaccine cause they ran out solution bad customer service read more

Very disappointing. My parents needed a Covid test for their cruise, so I booked them here. First of all, it was annoying that I couldn't book them both at the same time. They're senior citizens, and not great at computers, so I had to make their appointments and you can't just make two appointments at the same time. I made the appointments a few days before because, obviously, you don't want to risk not having results before a cruise. Then, the night before their test, I got a message saying the tests were canceled because the CVS was closed due to a weather emergency! What? Too much beautiful August weather? I called the store and worked through their crazy phone-tree system for a long time, finally getting a human who said, no, they weren't closed, and no, she didn't know why I got that message, but they don't "do the tests" and if I have a question I should call Quest Diagnostic. Ok, can you give me that number? "I don't know, you can google it?" I went through the appointment system again and made new appointments for my parents (this time their appointments were 4 hours apart but we decided to just show up for the earlier time and hope for the best.) Luckily, they didn't get canceled so the non-existent weather issue must have cleared up somehow. Anyway, we got to the store and it was completely empty inside. Like, is anyone working here? I have no idea. My parents have to check in on a computer kiosk. Again, they're old, so I end up doing that too. Then they sit around. We literally don't see any staff in the store. After a while, we see a pharmacist in the back, then a care provider comes out of one of the little offices. It was just so weird. I guess I'll ask the obvious question, but don't they have a theft problem not having any staff in the retail areas of the store? Is the staff just hiding? Because they are certainly not cleaning. I was going to sit with my parents and wait for their test but the waiting area was filthy, and I didn't know how long the wait would be, so I went to the Safeway across the street to save some time and get some groceries. It was a good thing I saved time by multi-tasking because nearly 90 minutes later, my parents had their "15-minute" test results printed and were ready to go on their cruise. Next time we would absolutely find somewhere, anywhere, else to go! read more

CVS Pharmacy - At least they have a sense of humor? - Drugstores Near Me - FEDERAL WAY, Washington

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Worst pharmacy south of Seattle. Workers are embarrassingly incompetent and pharmacist ducks work she gets paid to do. Worst experience I have ever had. read more

this is the worst CVS pharmacy ever horrible horrible horrible horrible just to pick up my medication through the drive-through and sometimes take me 30 minutes to 45 minutes to get a medication which I should not be sitting in a drive-through for 30 to 45 minutes to pick up medication this is ridiculous. They need a staff better or if they're understaffed shut down the drive-through because sitting in a drive-through for 30 to 45 minutes to pick up a medication is nuts. Do not recommend the CVS whatsoever do not get your prescription sent here go somewhere else I know for a fact I think I'm going to be pulling all of my prescriptions and going to Fred Meyer across the street. This CVS pharmacy is horrible. I do not recommend this business to anybody and if I can give them a zero star rating, I would give them zero stars. read more

The people working at this pharmacy of this CVS seem to have a serious problems with their lives. They are so rude to customers. I won't bring my business back to them even though they're just a CVS and I normally wouldn't care. I'll go into the CVS in a perfectly good mood and leave feeling like crap because of the way I've been treated. Seriously, find a different drug store with decent people who will handle your medicinal needs with care and kindness. Customer service isn't a bullshit job. It's a dying craft. read more

I was frantically seeking to fill a prescription for my daughter-in-law, who'd been suffering for a week and was anxious to begin this round of antibiotics. Walgreens on Hoyt Rd. in Tacoma had told my deployed son they had these meds (he'd called from the USS Lincoln to check availability for his foreign-born wife). I showed up to find they didn't have it, so I shared my frustration with them and took off for the nearest competitor. The kind pharmacist at CVS in 21st (Store ID #10659) didn't have the meds she needed, but took the time to check his system and found I could get it at the Renton CVS. I made it just before closing time. We're are so grateful! read more

They have signs in front saying that walk-ins are welcome for the Covid vaccine. On 11/30 I attempted to get a vaccine and was told they only do Covid shots as appointments; annoying but no problem. I specifically told the employee that I worked, but could come 12/7 as I had that day off. I was texted a confirmation link that didn't tell me anything about my appointment. Today, I called them to say I would be late to the appointment as I was taking my grandmother to her physical therapy. They did not confirm my identity, but told me this was okay and I could still get the shot. When checking in for the appointment, I was told they did not see my appointment. 3 employees hanging around the consultation window repeatedly told me I must have scheduled with the "minute clinic" (same store, different window, different group). I had to tell all three of them several times that I scheduled at this exact consultation window. Finally, one of them looked into my account and found out my original appointment was mistakenly scheduled for 12/1; I was scheduled to work this day and definitely did NOT ask for my shot this day... And OF COURSE they didn't have any Covid shots available. I had to tell them I knew this as this was the EXACT reason I made the appointment in the first place! I will be moving my business to optumRX as they provide free delivery of medications with my insurance. I just haven't until now because I was already established with this CVS. Will never work with CVS (especially this branch) again. read more

This is a challenging review. I absolutely adore the care that the staff provide, they provide five star care. However, from a corporate standpoint, the staffing is of concern. There desperately need more staff. If I want to utilize this pharmacy I need to allocate more than 90 minutes and possibly two trips. Again, the staff are great, they just need more staff! So at this point, I would not recommend getting a travel COVID swab here. They're still working on figuring out an efficient flow. I arrived on time for my scheduled appointment, it has been one hour and literally only one car has gone successfully completed their test - 4 more cars to go. The math is not looking good on this. Come on corporate CVS, support your staff! read more

Went with my boyfriend to get Covid tests for work and had the best experience with Annie and Kira. They were very friendly and went above and beyond to make sure we were comfortable and had everything we needed. I can't emphasize enough how amazing these ladies are. I hope they get recognition for how well they do their jobs and the level of customer service skills they both have! read more

Of the local stand-alone pharmacies (Walgreens, Rite Aid, CVS), this hands down my favorite. The staff are always friendly, the store is bright and well-stocked, and it looks nice inside. The pharmacy team is why they have 4 stars instead of 5. While most of them are amazing (nice, always say hello, remember you), there is a new guy who doesn't seem to quite know what he's doing. He's slow, talks down to some of the other techs, and has made mistakes on orders. I love that they have an app as well. You can order pictures, refill prescriptions, have a digital rewards card, and even pay for your purchases. They definitely will keep my business. read more

CVS Pharmacy - Drugstores Near Me - FEDERAL WAY, Washington

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Say time go somewhere else. The most horrible pharmacy ever. They screw up ever prescription and they don't even care about being incompetent. Also when they send you a text and say your prescription is ready. That is a lie when you get they will know nothing about your prescription. If you call they will say they will have it ready and when you get there they will It won't be ready and then they will tell you they don't have medicine. they are worthless 1 is a generous scor. read more

Absolute joke. I called last week and waited on hold for the pharmacy (during non lunch break hours) for FORTY EIGHT MINUTES and they never picked up. I called again an hour later and was on hold for THIRTY NINE MINUTE and no one ever picked up. I called again yesterday at 1250 (their lunch break starts at 130) and I was left on hold from 1250, until 133 when the call just disconnected on it's own (because they go to lunch at 130). Nice tactic...anyone who calls even an hour before they go to lunch, gets to sit and wait on hold until 130 and then they hang up on you so they can eat. This location is the WORST. read more

Went to CVS pharmacy to pick up medication and had to pick up a different order of medication the same day later and i was told the medication I needed would be done the day of, but then I was told by a pharmacist tech, that it would be ready the next day even though I was suppose to pick it up that day. I came back the next day a bit later after the designated time they told me to come pick it up and they still didn't have it ready. Overall I can say it's a hit or miss sometimes with the medications in the pharmacy when medication are ready. But they kept trying to hold the medication by saying "it will be ready tomorrow we don't have it right now.", but then I complained through the window telling them that this medication is for an elderly person and they've been waiting and really needed it, and then all of a sudden the pharmacy tech said "sorry we will get on it right now". Honestly they need to prioritize and be accurate to the customers who come by the pharmacy especially for those who are picking up prescriptions instead of saying "they don't have it" when they really have it. read more

My mother is 72 and every time her order is placed its never ready she is stuck in line with 4 people ahead of her and they still can't just fill a bottle and print a sticker and give her her meds. This location need to hire people with a sense of ergency. I switched over to rite aid for mine can't wait for my mother too get her switched over cause the service at this location is terrible. read more

The automated phone system is a hassle. There should be a simpler way to get in touch with a Pharmacist or someone in the Pharmacy department. Not everyone is calling to get a refill! read more

My company changed our pharmacy after years at Walgreens. 15 years at Walgreens, with very few issues, and very professional personnel. This CVS is the absolute worst! I have never gone to pick up my prescriptions at any hour without a 45 minute to one hour wait. I gave up on the drive thru long ago...the waits were even longer! When I finally get to the front of the line, my prescription has not been filled about half of the time...so maddening! They then tell me that I should come back in a half hour or so which makes my blood boil. Walgreens would contact me when I was due for a refill, but not CVS. You call them and pray someone answers, but that is another exercise in futility. Someone needs to do some serious restructuring of all aspects of this pharmacy. read more

Thank you, nit picker, for making me suffer for one more hour, sitting in the car while my wife sat in the pharmacy, watching you fill Rx after Rx for people not there. Glad I lived through my surgery this afternoon, but really wish we had gone to a different pharmacy, a bit further away from the hospital. I suppose that will be good to know in future, should I need meds from somewhere other than my regular channel. I hope nobody treats you as coldly as you treated my wife, and, by extension, me. read more

Do you people ever answer the FUCKING PHONE. On hold for over an hour almost every time, even if I call at opening.

Believe the reviews!!! Customer no service. Lost prescriptions, dr.'s office complaints about pharmacists being unavailable, no one answers the phone, just get put on forever hold. Retail store manager has no responsibility for pharmacy and cannot help. I will never use this business again ever, she said the pharmacist wasn't there and could not tell me when they would be available The pharmacy never offered to call the drs office to get the info on the lost prescription, although I had their number. No accountability in the pharmacy and although there are lots of people in the area very little seems to get done. HHS read more

When I say that EVERY single trip to that store there is a problem, please believe me. It is ALWAYS something. If my insurance didn't require me to use CVS, I'd be out of there, long ago read more

The store itself is great! The pharmacy staff, not so much. Barbara will be the death of the pharmacy and bring it down to the pre-Roman era with her consistent obnoxious rude attitude. She treats customers like they are children and she has the people skills of an amoeba. I am not sure why she still has a job at this location as she is unable to multitask or be remotely pleasant. Being frustrated and refusing to even let Barbara ring up my order, I called to speak to the manager of the pharmacy, Monica. Monica told me that Barbara is in training; she is getting coached. I told her that the training Barbara is getting, well, it isn't working. I suggested I call corporate and Monica assured me she has final say on Barbara, not corporate. We won't wait long before switching to Fred Meyer's. No one is worthy of the hassle's we've had in just trying to pick up medication. read more

the minute clinic that apparently takes walk ins at this location is a joke, I came here for a DOT recertification that would take 30 mins to complete at most. not a single soul was on site and came in ready to knock it out. the Employees here just don't want to work and rather turn people away and avoid doing their job. I would not recommend this place to anyone looking to get anything done. read more

Went in for flu shot and was told I needed to make an appointment. So I grabbed my phone and made an appointment for 10 minutes later. Came back at the 10 min mark, was told my insurance does not cover this cost which I know is incorrect. I called Cigna who confirmed 100% coverage. They called the pharmacist directly and he stated there was nothing he could do!? WTH? They were very busy and probably spent more time trying to figure out how not to serve me. I went to their competition across the street who served me without issue. I won't use CVS ever again. read more

Very impressed with this place! It is super streamlined, automated & efficient. I have my prescriptions here, and pickup by the drive through. They have the greatest system - you place the refill order online, they contact the physician for you, and they text you when it's ready. You can tell they are really focused on getting people through the drive through window with minimal wait (unlike the nearby Walgreens where it seems like they enjoy going as slow as humanly possible) When my insurance expired, I got a text link to update my insurance card by taking a photo with my phone. They texted back a confirmation that it was updated. Super fast & easy. I went to pickup my prescription at 6pm, thinking there would be a long line, but there was only 1 car in front of me and they are so quick and efficient that I was back on the road in just a few minutes. read more

I love this pharmacy the first two years it was open. Then staffing changes and staffing shortages have made this place horrible! The staff can't properly look up prescriptions and are very slow to fill monthly supply's. Waits are long! And they never answer the phone! I have witnessed the pharmacist carrying the phone so that is would ring. read more

I got hurt at work so to begin with I was in pain and in need of my medications I'm sure you'd understand that part now they where not willing to do there job and run it as an l&i because that means a little more time and effort from them the pharmacist told me she didn't know how and that she was new it was her first day me being in pain I didn't argue or say anything luckily I have insurance myself so I used that and had to pay out of pocket I then went back for the second time to refill my prescription and with a straight face the pharmacist lied to my face telling me the exact same thing "it's her first day " now I'm mad that they treat people this way and just don't want to do there job I'm sorry it would have took them more time but hey that's why it's a job not a volunteer she is getting paid I had to leave my refill wasted my time and gas!!! read more

This is the worst pharmacy that I have ever been to. They always lose my prescription. Multiple trips in only to leave empty handed. Terrible customer service read more

Came to Rite~Aid this morning to get some "drops"/ medicine for my persistently plugged ear, after initially going to "CVS" caddy corner at 8am & waited 15~20 minutes and they never did open, ughhh!!(WTF?!?! ~ but I hesitate to rate them a "1~Star" here, as the boss may have had an emergency, something suddenly happened, they were "being robbed", etc.(???)~who knows.... So, going for the middle with a "3~Star)).... So, went over to this Rite~Aid & the cashier(cool older lady) and even the pharmacist were MOST HELPFUL in getting me what I needed & on my way! GREAT job "gang"! Will be back to 21st & Campus Way Rite~Aid, next to Safeway!! read more

I love this CVS! Clean, well stocked and the coupons you receive for purchasing are awesome! The associates maybe not so much, they could be friendlier for sure. I will take spending a little more over crowded not so clean places like rite aid and Fred Meyer read more

A year ago I switched to CVS for my Medicare Part D prescription service thinking I could save a few bucks. Unfortunately any money I saved has been offset by my frustration trying to deal with them. For example, I received a text 6 days ago asking if I wanted to refill a prescription in 3 or 4 days. I responded yes. Now 6 days later when I stopped to pick it up they say they're working on it. Hmmmm. In another example, The last time I was in to pick up a prescription, the phone system kept announcing there were 8 people on hold. It appeared that one was available to answer any of the calls. And a third example, they send what are apparently nonsensical txts, using acronyms with no definitions. And the list goes on. I do not recommend CVS. read more

Omg. 45 min in line to get a prescription. What can take so long. Either it's ready or it's not. Save your time and money. Three trips in a row, every time over 30 min read more

Now I used to go to CVS like once per month, twice if there are good deals to coupon. When I was checking out last Wednesday, their Asian manager had the nerve to do his 20 questions on me. Asking me where I get my coupons, what I do with the stuff I'm buying and to tell me loudly where there are customers around that it was illegal to resell these. Ok. I have a family that I provide what I coupon, I was not able to answer back to him because I was so embarrassed and humiliated. I didn't understand the need he had to question me in the first place? Was I stealing what I bought? I paid everything out of my own pocket. For my family. I would have reported him to corporate for harassment if I could. read more

I really like the layout of this place. They have a huge variety of items. I was really tired of Rite Aid and Walgreens, slow pharmacy wait times. The first few pickups were super fast, ready in minutes. Today, I was told a 45 minute wait. Been waiting 35 minutes so far. Pharmacy is no different than the other franchised options. Just new. read more

I visited this pharmacy to pick up a home testing kit. I didn't see it on the shelves, so I went to the pharmacy counter and was greeted by an older Caucasian woman who was not helpful at all. She told me that the kit I wanted was by prescription only. I advised her that it is not, and that their online site says it is in stock. After talking with the Pharmacist, who re-directed be back to the isles, I finally found it. My career is consulting organizations on improving leadership gaps and building social capital. Guess what Federal Way CVS? You phenomenally failed today, and by perusing your Yelp reviews, this isn't the first time. Here is some free advice, remove this unsavory employee from a customer service position as soon as possible. Secondly, if a customer is looking for an item, and it is not too busy, walk with the customer and help them find it. My visit could have been shortened by at least 10 minutes, and you would have been spared this negative review. read more

I went in just to check the store out and I was very impressed. The store was clean and organized. The reason for the 4 stars is the location. It's easy to get in to the parking lot but a little difficult pulling out of the parking lot onto the street. Maybe there is another way to get out of the parking lot that is easier?. That intersection is busy at all times of the day. I like the idea of a drive in window for sure. I am thinking of changing where I get my prescriptions to this location. read more

I have been at this location several times and every time I'm at the pharmacy the employee Barbra is so rude to other staff members and most of all to customers. When I called to speak to the area manager Ryan Davis, they Refused to get a message to him. The topper of this 3 hour ordeal is that Barbra screwed up my order. read more

My wife and I both take several meds for our heart conditions. The staff at CVS in Target are the best we've EVER worked with. They have gone above and beyond for us many times. Even when they are short staffed and busy. A word of advise to Management, don't screw it up! You have a great crew, good people are hard to find! read more

This just opened up by my moms house and I decided to stop by after visiting her today because Walgreens did not have a make up item that I was looking for yesterday - they said they no longer carry it. Wow not only does this CVS pharmacy have a bigger selection of everything Walgreens carries but they have a lot of additional cosmetics brands as well such as NYX. The cashier was super friendly and told me about the no fuss return policy as long as you have the receipt because I purchased a couple of brand-new items I hadn't seen before and was curious as to the return policy. The prices seem to be a little higher than Walgreens, truth be told however if you sign up for their rewards card you can get a lot of that money back by purchasing multiple items of the same brand and such. I love the selection so I'll definitely be back! read more