After reading all the negative reviews, I felt compelled to write a review. Wagtime is a great business to have close by to help with care of my dog especially during long work days. I've never had a problem with wagtime, I have found the staff friendly and helpful. The owner Lisa is available and has on two occasion supported charity functions for a non profit I volunteer with. All in All, it is a great small business and I believe the staff provides good care for the dogs. Yes it would be better if the dogs could play outside but where in DC are you going to find a space with sufficient outdoor space for a doggy daycare that would be affordable? I still think it is better for my dog to have time with other dogs than to sit indoors at my house for 8-10 hours a day. read more

I was looking up different pet sitting places in my area and I came across Wagtime. I decided to visit and it was awesome !! Terry who was at the front desk gave me a tour and I fell in love ! The place was so clean and the employees were all great I will definitely be bringing my dog There when I go away on vacation. I bought a few toys for my dog who really enjoys ripping her toys apart :( but there's this dragon that I bought for her and we've it for 3 months now and it's still in mint condition and it's her favorite toy I also tried their catsitting service and they did a great job ! I even have a feeling that watered my plants for me ! read more

My dog had a terrible experience at Wagtime recently. He was there for two nights last week and got attacked by another dog under Wagtime's care. The scuffle was not stopped quickly by Wagtime's personnel (evidenced by the severity of the wounds around his eye), and they also failed to report the incident to me when it happened, or later as it worsened in appearance. Wagtime also administered medication to my dog without my knowledge or consent. To make matters worse, when I picked my dog up, I was informed of a "small cut on his face"; yet when he was presented to me and I immediately noticed the severity of his wound, the personnel said "they had not noticed it had gotten so bad", demonstrating a dangerous lack of care. Because of their negligence, my dog had to be taken immediately into a veterinary hospital, be put under sedation and be treated for over 7 hours, fearing that the attack on his face had affected his left eyeball. The area around the eye was severely wounded, mistreated and infected. He will now be on treatment for two weeks. Wagtime's negligence around the incident is baffling to me, in particular why they did not contact me at any point after the incident or as my dog's health worsened. read more

If you want your puppy to be frightened and scared, bring him to Wagtime. Our 5 month old puppy has been attacked twice in one month while in the "good hands" of Wagtime. The first time they said it was because they put him with the little dogs and the little dogs were intimidated bt his size so one of them attacked his legs. The second time they said it was because they put him with the big dogs and the big dogs didn't want to play with him so 3 of them attacked him. They had to rush him to our vet for emergency treatment. Contrary to their own paper work, they did this without calling us. The first we heard of it was from our vet explaining that they were taking care of his wounds, I was shocked and confused. When I called Wagtime to inquire what happened, they put me on hold for 5 mins and then finally put the groomer on and had him groomer explain what happened. Wagtime could tell us in each case how the attacks played out which means they were watching it happen and did nothing! Wag Time is the most irresponsible doggy day care in DC. They claim to take care of your pet but they are not even paying attention. read more

Called Wagtime 4 times in a week to try to get my dog in daycare based on a recommendation from my neighbors. That was the week of March 29th-It's April 14th and I still have not received a phone call back. Glad I took my puppy elsewhere based on the reviews of the owner. BTW: EVERY other daycare establishment I called in the DC area had a real person answer the phone not an automated message saying "leave a message and we'll try to get back to you within 24 hours". read more

Wagtime does a great job taking care of your pet...if you can get them to give you a straight answer about when they're available. For the second time in as many months, I have tried to get my cat in to get his nails clipped, and have come up against the same brick wall of confusion, poor customer service, and an unknowledgeable staff. If you call ahead to ask for grooming availability, and they tell you to just "come on itn between X o'clock and Y o'clock," DEMAND an appointment. Each time I have called ahead, I've been told there will be no problem if I just bring my cat in. The first time, I crated him and walked him over (stressful for any cat) at the time they suggested, and I was told that the groomers had already left (3:30 PM...come on). They didn't apologize, but suggested I come back the next day ("You should be able to walk right in."), and again, I arrived to be told that their groomers had failed to show up and that I should try again next week. I eventually was able to get him in a week later, and as I stated before, they did a great job. Again! Today, I have the same experience. I called ahead yesterday, got the "anytime between 12 and 4!" response, and today instead of walking over, I called and got the same refrain. "I don't know who told you you could just bring your cat in, because we're all full." YOUR STAFF DID! This staff seems to have no idea about when they are open, when their groomers are working, or how booked they are. Here's a link to the other Yelp-reviewed groomers in the area http://goo.gl/ClJrL . Hopefully it will save you the hassle of dealing with this incompetent, unprofessional staff. I hate to say it, especially because it's a local business, but this place has lost my respect and a customer. read more

A great enviorment for your pup to play and board and they have the best in pet retail! Wagtime offers it all. Grooming, boarding, daycare, pet sitting, and even walks. I hightly recommend! read more

Helloooooo Wagtime! I discovered the best dog wagging experience for my dog "Rabbit".She is always happy and wanting the variety of treats they have to offer and the great part about it she gets so much playtime with all of her friends by the time she's ready to go home she's in lala land for the rest of the evening.Thank you Wagtime she is a rambunctious full of energy kind of dog and that gives the pleasure to relax when I get home. read more

My dog is a mix poodle and I indicated the groomer to leave at least one inch of hair since he was very furry like 5 inches because of the winter. I use to brush him every week so he doesn't get tangles. The groomer even cut his mustaches! He looks like a rat. very disappointed. read more

I am absolutely blown away at what poor experiences I have had here each and every time I have taken my dog here. I made the mistake of buying $1000 worth of packages before boarding my dog, and was stuck with their services or stuck losing the money and I was disappointed over and over again in the facility. First of all, the location has no outdoor facilities and dogs go to the bathroom on the floor indoors and come back smelling terribly because of it. You can pay $5 for short walks, but the staff has told me that they do not always reach the grass and they have messed up the requested walks every single time I have taken my dog there (it varies: sometimes they don't take her out at all despite me requesting two walks a day, and others they charge me for two walks a day when they admit they haven't taken her out at all. Each time my dog SPRINTS out of the location for the nearest grass and it is always clear that she hasn't gone for ages). They do not routinely provide you with information on your boarding visit when you check out (as in, they don't give you a receipt), and so you have to make sure and inquire on the spot as to what the dogs have been given/what you have been charged for to make sure and correct it if necessary. It does not seem that they regularly look at the system to determine what services have been requested for the dogs, and they definitely do not bill them correctly (I have had to follow up with them several times because of incorrect billing in the past). As if all of that was not frustrating enough, I inquired about my balance THREE TIMES before boarding my dog this last time. I emailed, received the quote in writing, then asked on the phone when booking AND asked again in person before I dropped my dog off, explaining I was afraid that I was quoted higher than what I had in my packages and wanted to triple check before boarding my dog (I explained that I would not board her as long if I did not have the balance to cover it). I was shocked to receive emails while I was away saying that I did not have enough to cover her stay. I followed up in email and in person, and was told by the owner Ofer himself that he did not care what I was emailed or told before about my balance, that his staff made mistakes, and he would charge me for whatever services he thought we had incurred. I am by far not trying to take advantage of the system, hence why I inquired THREE times to check our balance when I thought it was higher than it should have been. As I mentioned before, they have made several mistakes in the billing and I was disappointed that I was going to be held accountable for something that was clearly their fault. The most disappointing part of the experience was the terrible customer service and the lack of acknowledgement that they were at fault for the mistake. Ofer brushed it off as if it was my fault, and made himself out to be a martyr for telling me he would send me the bill the next day to review it and correct it. I told him that I had the email from the location with the last balance, and had followed up twice after receiving it, and he just shrugged it off, said he "didn't care," that I shouldn't bother sending him the email from his staff because his staff made mistakes, and he still intended on charging me for whatever he deemed I owed. If you're reading this review, you clearly care enough about your dog to make sure you get the best care possible. I would recommend saving yourself a nightmarish situation, and taking your pets to a facility that is more sanitary and competent. read more

I will never bring my dog back here again. I brought him in a couple weeks ago for a furmination grooming to blow out his undercoat. I got him back and noticed he still had hair coming off of him, but thought maybe it was just a result of being in daycare. A few days later, he's still shedding like crazy so my boyfriend brings him back in to the shop to ask them what was going on. We've brought him there previously and once he had the treatment his undercoat was gloriously gone and not all over our floor. When he gets there, he's met with extremely rude staff who eventually begrudgingly agree that, yes, it didn't appear that he had been properly groomed. He gets the actual groomer, Tiffany, on the phone who ADMITS she didn't actually do the furmination treatment. HOWEVER, I was charged the full $80 for the service. She claims that she didn't do it because he could have a stroke since he's old - where was this concern the other 10 times I've brought him here? Or were you just feeling lazy? Why didn't you tell the front desk you didn't think he should have the extra brushing (also what kind of brushing are you doing that would ever cause a stroke)? Instead I was charged $30 extra for a service I didn't receive and nobody said a thing to me. I would've been none the wiser if my boyfriend hadn't gotten her confession. The front desk staff dismissed my boyfriend and said to bring my dog back the following day for the groomer to try again. As if I'm letting that woman put her hands on my dog after that. He always tries to run the other direction when I bring him there, which I initially thought was an aversion to grooming, but now am wondering if it's an aversion to the groomers. He's not even afraid of the vet and they jab him with needles. On top of that, the front desk staff had the gall to act as though THEY were being extremely inconvenienced. I'm not sorry I'm asking you to do your job. If you don't want disgruntled customers coming in, do the job right the first time and hold your staff accountable for jobs poorly done. This is a business. Ultimately I was never offered compensation for the services that were NOT provided. And I was blatantly lied to about said services. I do not recommend this place. read more

I will never take my dog here for doggy daycare again. We used to take our dog here for daycare while we were at work about once a week so he could socialize, get some exercise, etc. However, after only 2-3 visits, it became clear something was wrong. When walking to the daycare, right before even rounding the corner to get to Wagtime, he would realize where we were, turn around, and start pawing at us in distress. He clearly did not want to come here. Also, every time we would pick him up from Wagtime at the end of the day, he would urgently need to go to the bathroom as soon as we got outside. Wagtime obviously wasn't giving the dogs enough opportunities to relieve themselves during the day (and my dog wasn't even a puppy at the time - he could last several hours and be OK). The last red flag for us was that Wagtime only had puppy cam coverage for a couple hours during the day - what are they doing with the dogs the rest of the day that they don't want us to see? Finally, we stopped taking our dog here for good, and months later, he seems so much happier! And I'm SO glad he won't go back here. A couple weeks ago, I was walking him to my friend's house, and we were passing Wagtime on the way there. Once we were within a block of the daycare, our dog started whining, whimpering, and pulling on the leash HARD to get us far away from Wagtime. If a daycare is so bad that it incites fear and anxiety in your dog even months afterwards, something is wrong. Stay away. read more

I just moved to DC and was excited to find a groomer so close to me! The staff seemed to be friendly and welcoming, so I was happy to take my dog here for a bath. The grooming area seemed a little questionable (downstairs, dark), and I should have gone with my gut instinct. I picked my dog up, and they charged me $62 for a BATH. My dog had a bath and small nail trim, which should be no more than $30. I did not feel like getting into an argument about price, and I was so shocked by what I had just paid. I tipped the groomer on top of this outrageous price, and the staff had the audacity to try to add an extra $10 to the cost because of some added service that I did NOT request. The staff then proceeded to argue in front of me about "upcharging" clients and let me go without paying the extra $10 because I tipped the groomer. I am only giving this place two (not one) stars because my dog is in one piece, and the initial staff person I spoke to was kind. However, I would be an idiot to return to somewhere that openly overcharges its clients. Ridiculous! read more

Awful! and their customer service is really laughable. My 2 dogs went there three times each time they both came home with eye infections and 2x with a cough. The 3rd and last visit one of my dogs got bit in the back. I brought the unsanitary conditions to the owner and their manager, and asked them to use other better disinfecting products because my dogs get sick there and they told me that I guess their daycare is not the best for my dogs. Hm, very professional way to resolve that problem. I pointed out that every time I take my dogs to another facility in Alexandria, they are clean, never smell, and most of all they are never sick!! So there must be a problem on how they clean and disinfect their facility. The reason, I'm writing this review is because I did not appreciate the response and lack of disinterest. I have to drive my dogs 30minutes to the dog daycare in Alexandria, but is so well worth it!!!!!!!! And I save money because I don't have to pay for RX eye drops and vet bills. read more

Was a big WagTime fan---until yesterday. We frequently bring our hound/shepherd mix in for grooming on Saturdays: drop him off before 9am, and pick him up some time between noon and 1pm. Yesterday, we dropped him off before 9am, but by the time 2pm rolled around we were concerned, having not received a phone call informing us that he was ready for pick-up. We called at 2pm for an update, and were told that they "thought he was here for daycare," and received some half-baked excuse blaming new people at the front desk. They assured us, however, that our pup would be groomed. We called again at 4pm (having, shocker, not heard anything else from WagTime) and were told that the groomer had just taken him out of daycare, and that our pup would be ready around 5:15pm. To make a long story short, we picked our boy up around 5:30pm. He was neat and clean from the grooming, but had a cut on his leg, "probably from daycare," according to the girl at the front desk (which is awesome, since we requested grooming, not daycare). She was unapologetic about the mix-up, but after we voiced our displeasure with the day's many inconveniences, we were told by both her and the groomer that they were comping the grooming. Great, we thought, as we honestly would have been satisfied with a genuine apology for the mix-up, delay, etc. When I arrived home to check my e-mail, however, sitting in my inbox was one of those automated notices from WagTime, LLC, containing an invoice for the full amount of the grooming. When I called the front desk, surely thinking this to be in error, I was rudely informed that "because we received the bath, we had to pay for it," and that apparently this was per Ofer: the owner. We reached out to the owner but, shocker (again), he didn't get back to us. We could care less about the money because it was our intention to have our boy groomed, but they seriously dropped the ball in executing even that. What's worse, the front desk and owner could apparently care less when it comes to addressing customer complaints. It's a shame, really, because their groomer, Anthony, is great. Needless to say, we won't be returning to WagTime, and will encourage our friends to go elsewhere. read more

Being someone that works in a business that is continually reviewed on Yelp by people who think this website is a venue for the world to FINALLY hear what they have to say, I felt I had to write a review about Wagtime. It shocks me that two people can come away with a different perception of the exact same situation. I think the saying "perception is reality" is complete BS. Most importantly, crazy is crazy anyway you cut it and no matter how good the customer service/product are some people are never going to be happy. I have brought my dog here since I adopted him almost a year ago for regular groomings, which means he always ends up in day care until I can come get the little monster. Because I should MORE than know better, I am ashamed to admit that I never book appointments ahead of time. Instead I find it ok (which, it isn't!!) to email the owner, Lisa, and beg for a same day grooming appointment. Not only has she always managed to work it out so my dog can get in, she has never even come off with the slightest hint of rudeness at my request. Which, I should add - she would have every right to do because I AM THE ONE being the total inconvenience. The grooming experience is great and, most importantly, my dog always looks amazing. Fancy (yes, that is his name..it fits..don't laugh!) is always in a great mood when I pick him up after his day. I can totally understand how much one person could love thier pet, I do with my dog. However, I think most people that have reviewed have seemed to forgotten that THEY ARE DOGS! When dogs play, it can get rough. Things are going to happen and if you don't want any chance of that with your dog then you shouldn't be bringing them to daycare with other dogs. Sure, I've had a few things that haven't been awesome with Wagtime. They couldn't find his leash the first time I went to pick him up. But, they gave me one to take home and called me the next day when our turned up. It's a leash, no big deal. The last grooming appoitnment took a really long time and I had to wait a bit when I got there to pick Fancy up. But, they had squeezed me in so I should have to wait, AND the woman was telling me all about the TWO walks that they took him on while he was there. Also, Lisa gave me some great advice on food and what she recommended has worked out great. The lady working the desk at night on May 8th was also amazing. She recommended this harness to help with pulling on a leash and not only did she teach me how to put it on using a stuffed animal...she fitted my dog for it so I wouldn't have to. All in all - it's a great place. We all love our animals, but they are animals people. Get off Wagtime's back. Thank god there are businesses like this around that allow busy people like all of us to have the pets that we love so much. read more

I brought my dog to Wagtime for the first time today for a grooming appointment and the entire experience has been horrific. First, there was a mix up with his vaccination records (not their fault) which kept him from being placed in day in daycare vs. a crate. I got the issue straightened out by about 10 a.m. this morning when my vet faxed over everything that was needed. It was my expectation that once they had the paperwork they needed, they would take him out of the crate and put him in daycare so he could run freely and pee if needed. However, when I called this afternoon at 1:15, the person who answered the phone had not even looked at the paperwork yet that was sent over by the vet and offered me a free "daycare trial" on another day. I asked if he was at least finished with the grooming and she said he was not, and that the groomer was at lunch and she didn't know when he would be ready. I asked if he had been walked, and she indicated no, and that it was there normal procedure for dogs to be crated all day for groomings with no walks. At this point I was getting annoyed and asked if I could just come and walk him myself and she said no because she didn't know where he was in the process, for example he might be wet. She did not offer to call me when he was ready but rather advised me to try back again in 30 minutes. She did eventually call me back to tell me he would be ready by 4:30. Unbelievable that a 2 hour process should take all day. When I questioned why it took so long she told me that a dog needed time to dry. I asked if they used dryers and she said yes they did but it was a lengthy process. I really was not happy with any of the answers I was getting to my questions. So bascially I dropped my dog off at 8:30 this morning for a process that should take no more than 2 hours and he was there in a crate, vs day care all day and never walked. I think that their concern for my dog and for me as a client is abyssmal. In addition, when I made the appointment, the same person was not at all familiar with the breed and needed me to describe a standard Springer Spaniel Haircut. I also found that many times when I called, I got voice mail and the one time I did leave a message last week I never got a return call. This should have been my indicator to stay clear of this place but not knowing another option I decided to give them a try. Another thing that bothered me was when I asked about the dogs being walked while in daycare, the employee I was speaking with told me that "they just go to the bathroom wherever" which I think is pretty unsanitary and disgusting. I hope that this place is not representative of other dog groomers in the DC area. Both of the groomers I went to in LA took appointments for groomings. You simply dropped them off and they called 1.5 - 2 hours later to tell you the dog was done and it was time to pick them up. Hopefully I will have better luck at the next place or I will have to learn to cut my dog's hair on my own! read more

My rescue dog spent a week living at Wagtime Too before I adopted her, so I thought that boarding her at Wagtime for a long weekend would be easy and a good place for her to stay. I called and made the reservation on the phone, the gentleman on the phone was very nice, and I thought all was well. A few days before our boarding reservation was to start, I received an email informing me that I was going to be charged an extra night because they have a 3 night minimum for certain holiday weekends and I had only booked 2. Um, what?? I responded that I had never been informed of this when I had called and booked, and Wagtime Too was really far from my office in Potomac. Their response? I never received a previous email because my dog's profile had yet to be set up (this is my fault?), I should have read their website (despite the fact that I was given a quote on the phone? I've since looked for it on their website and eventually found it) and that they would only waive the additional night fee if I boarded my dog at Wagtime Too, which they assured me, was not that far on Google Maps (unfortunately untrue). No apologies, and no explanation as to how they were magically able to waive the minimum at their second location. What I needed weren't bad driving directions (thanks guys for assuming I don't know where I work), but actual customer service. It isn't even that they were trying to essentially double the cost of a regular stay (as absurd as that is), but the lack of professionalism that got me. You don't HIDE charges or leave out important booking for a brand new customer, and then act like it is their fault. Moreover, only informing me of the extra charges when it was really too late to book elsewhere was a nice touch. Luckily, I was able to make other plans and my dog will not be staying with these people. Upon reading other Yelp reviews of Wagtime and Wagtime Too, I've come across others who have also been given incorrect prices and superfluous charges, though above all else the most horrifying review mentions how they actually LOST A WOMAN'S DOG. I repeat LOST A DOG!! Caveat Emptor... read more

Our pups always enjoy themselves here. Look forward to coming here too. The staff members seem to enjoy the pets too. Very affectionate people. read more

I came here for an obedience session with Anytime K9, which uses one of Wagtime's back rooms for training. As I walked to the back room, I went through the room used for grooming and boarding. It was absolutely filthy. Crates are piled one on top of another, with miserable dogs looking out of them and whining. Even more concerning is the staff seems to have no control over the dogs. As we were leaving the training room back through the boarding room, a bull dog that wasn't on a leash charged at my dog, barking and snarling, and nearly got in a fight with him, had I not blocked his way. The only staff member in the room did absolutely nothing. read more

We have never experienced any of the other problems that other people have with the facility itself. All of the staff seemed knoweldgable about dogs and we both inspected the facility before we used it the first time, and occassionaly wandered through it when dropping off and picking up. Everytime it was clean and well kept, even at night when we often picked up our dog during the "after hours" care that Wagtime offer for free if you have a package. Their hours are incredible - if you have package they let you pick up as late midnight. The only "negative" experience I had was they auto renewed our package when it expired...nothing we had signed had authorized them to do that to our knoweldge and we were moving in a few weeks ago and were going to pay per visit for the few weeks left...of course they had no way of knowing that, and I suspect most owners would not care if they auto renewed the packages. When I contacted them they said they would refund us and reconcile the account, but a week later they still had not. When I went back the next time, the front desk person apologized and refunded our money that day. She even reconciled our account and found we had been overcharged for one day when we paid for a few hours instead of using our package...both our card and package had been charged and she credited us the day back, so I found them very honest when they made a mistake to own up to it. Maybe their customer service is getting better, or maybe this person really cared, I am not sure which but it contrasted from other reviews here on this site (I am not questioning those reviews, only pointing out my experience was different). Even though we live in the suburbs now instead of downtown, we still board our dog at Wagtime when we go out of town. read more

This is my first yelp review. Not because I just started using yelp but because I have never felt compelled enough to write a review. We took our dog to wagtime as part of his "treat yo self" day after getting some bad news from his vet. The staff at the store went above and beyond to not only help us plan out his day, but also to just make us feel better than we have felt in a while (and they threw in a few treats for our furry friend). They are true dog lovers and I cant recommend the store enough. read more

DO NOT BRING YOUR DOG HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Our puppy was attacked by other dogs at Wagtime TWICE in 3 weeks. The first time they claimed that the smaller dogs were intimidated by our puppy's size. AND YET -- as "the experts" they placed him with the small dogs. He was so badly wounded, he couldn't walk on the leg that was attacked and we had to get him to the vet for shots. The second time we brought him just for grooming... and they apparently can't schedule because they said they needed to place him in the large dogs while he waited for them to have time to get to him. While in that area he was dog piled by three huge dogs and his attack was so severe Wagtime brought him to our vet for an emergency appointment without informing us!!! We had no idea anything was wrong until our vet called us and told us that of course they could fit our pup in for an emergency appointment. We were in shock. My husband left work to run to the vets while I frantically called Wagtime only to be told that the manager would not speak with me and that they had no idea what happened. I kept calling until someone new answered. Apparently the groomer had watched the whole thing happen!! Gave me details about how our pup was playing with a ball that the bigger dogs wanted and so they jumped him... etc. How could you just sit and watch that happen???! Our pup had teeth marks through his ear and into his neck, all over his snout, his hindquarters and even the top of his head. He could have been killed. Our vet was furious and even called and spoke to the manager of Wagtime directly! While at the vets my husband was in the waiting room while two other patients told him all about their own dogs being attacked at Wagtime! Our vet made us promise not to go there again. I wish I had known what kind of place this was. There is no qualified staff, they don't watch your dogs or care about them, and they don't apologize if your pup comes back to you wounded. I'm sorry to be the bearer of negativity but maybe it will help save other pups from what turned out to be a traumatic and horrifying experience that had literally scarred our pup for life. read more

I don't know who these people think they are. I've only been to the store to buy food - multiple times because the price is decent on the food I need - but these people are unbelievably rude! After making a purchase, I'll say "Thank you!," and every time - and I mean every time - they totally ignore me! They'll either pick up the phone or start talking to somebody else without evening pretending to acknowledge that I just purchased something from their store. I only go there because it's convenient for me, but I honestly feel like they don't want me in their store. I think the best way to describe the employees and atmosphere in general is "smug." read more

My husband I and -- and more importantly, our dog, Morty -- absolutely LOVE Wagtime. Morty has been going to Wagtime every day for over three years, and literally can't wait to get out of the car every morning. All of the staff know him and make every effort to ensure that he gets his medicine and special food every day -- as well as extra TLC when he's boarding. We love Lisa and Ofer, who are so passionate about what they do, and we've always been very impressed about how well the business is run. Overall, Wagtime has been a life saver for us. My husband and I both work very long hours and travel a lot and, without Wagtime, we wouldn't be able to have a dog. We feel comfortable and confient leaving Morty there, we know he has fun in the cageless environment with all of the other dogs, and we are thankful for all of the little things they do at Wagtime to make doggie daycare so convenient for us (e.g., Valet Barking, late night pick-up, email reminders for every grooming and boarding appointment, etc.). I would highly recommend Wagtime to anyone who has a dog. And if you don't have a dog, let Lisa help you adopt one! read more

I LOVE Wagtime, and more importantly, my dog loves Wagtime. When we go out of town, it is his home away from home. I am definitely a neurotic puppy mama, and knowing how much he loves going there is such peace of mind for me. I have a needy dog, and as soon as we get to the front doors, he doesn't even look back. And best of all, he comes home happy and exhausted. And since he has been going since he was a puppy, I think it has a lot to do with how well socialized he is around other dogs. Would recommend to anyone, either for overnight stays or just needing a few hours of dog-free time. read more

2 stars for convenient. Ends there. Enter worms/no appetite/seriously lethargic pup after first boarding, respiratory infection after second visit, and a very rude girly fella that works the front desk. Never again. read more

Overall, Wagtime is a great business. I like supporting local vendors in my neighborhood and the fact that they are walkable for my dog is a positive. The staff is helpful and knowledgeable and I like the fact that they recognize my dog when I drop him off for daycare and boarding (I have used both services). So, if you are looking for those services, definitely check out Wagtime. My 'take one star back' comes from their seeming lack of a good billing system. Having run a business myself, I am very attuned to customer service and transparency when it comes to how a customer's money is spent, and also thanking a customer for their business each time they spend money. I have a package for Wagtime which affords me some benefits and discounts, and I appreciate their offering that option. However, what I find annoying is that they do not automatically provide receipts for service charged to my package. When I signed up for the package I asked if they would send me a receipt to my email or somehow provide what they charged me for, and was told that customers typically keep track of that themselves. So, Wagtime spends my money but doesn't give me insight from their perspective as to what they are spending. There are many accounting systems out there that would provide this service to customers - a simple email stating 'Thank you for allowing us to provide the following services...." when a charge is made against my package. I DO get an email verifying the boarding reservation, but not the charge, and no emails for any other services charged against my account. Today, while dropping my dog off for care, I also overheard a new customer asking if she would have online access to follow her account - this is just something we have come to expect. As I said above, I have experience treating customers well in a successful business too AND think Wagtime is excellent for dog care. I personally think it is just 'good business sense' to thank a customer each time they spend money in my business, and an email receipt for every service provided (or printed and offered in person) is expected... and it keeps Wagtime in the mind of its customers through email presence (that is to say, good marketing). The current paradigm of 'do it yourself' is annoying and Wagtime would serve its customers better by rethinking this aspect of their business. Those customers that want to opt out or opt in can do so. read more

A truly terrible place. We had an appointment for both our dogs to be groomed and dropped the off early in the morning. When I arrived later in the day, around 6, they kept telling me 5 minutes longer. It was not until I walked down to the grooming area after waiting 30 minutes that I discovered neither dog had been groomed and both had not been out all day. Completely unacceptable as they had been in cages for over 8 hours. The reports of the owners being indifferent to their customers is accurate and I would never use their services again. read more

The employees at Wagtime are great, but I agree with Ginger... Lisa the owner is not worth getting involved with let alone giving your business. I agree she is condescending and rude! We won't be going there anymore. read more

Boarded our dog there. He came back with an eye irritation of some sort and an upper respiratory infection which Friendship Animal Hospital confirmed was caused by being in contact with an infected dog or in an unclean facility. The place clearly doesn't clean enough, lets sick dogs in that infect other dogs, and doesn't watch for rough play. I will never go there again and I strong encourage anyone who cares about their pets to steer clear of this place. Note that when I called them about this, they didn't have one bit of care or concern for my pet OR the fact that their policies or lack of cleanliness could have caused the issue. Instead I got a bunch of blah blah about how while they don't require bordetella vaccines, they recommend it (my dog had the current vaccine), how weak dog immune systems are, etc. They did not ask me one question, or even asked how my dog was. No concern, not even "what size is he, so we can know what room he was in so we can clean that better" which is what you should ask upon hearing that a dog you were taking care of came down with a communicable disease at your facility. Instead all they did was just try to throw the blame back on me or my dog. Not even an "I'm sorry your dog got sick". When I called I asked for the person in charging of boarding services. The person who answered the phone said "Well, I guess that is me." Overall they acted very arrogantly and defensively. read more

I am a member of a rescue team who has brought 482 homeless dogs to Wagtime since February 2010. Lisa and Ofer offer our orphans a second chance and the best life they have ever known until they are placed by area rescues. They have required strict medical records with each animal we bring to protect the other dogs at Wagtime. The staff is wonderful to the volunteers and dogs.. Some of our dogs have been transformed by a talented groomer. I am sure personalities and experiences cause a range of reviews, but I have always found the entire facility clean and well maintained, The shop provides excellent choices for food,, treats and gifts. I'm in love with Wagtime. read more

I have been bringing my dogs to Wagtime for years. The staff has been unfailingly sweet, professional and caring for my dogs. Each time is better than the last. We usually have the dogs groomed when we go on travel and always choose Wagtime. Lisa Schreiber, the owner is a truly delightful, dedicated, ultimate Dog person. She truly loves all of her customer's animals. II really like this place. read more

First off I'm not going to repeat everything Caitlin O. said, I totally agree however. We recently adopted a troubled two year old Siberian Husky that was really hard to place, we are his third "forever home". He is suspicions of most people and very easily excited. The staff at Wagtime has been FANTASTIC with him! He also loves the place which says more than anything else, after all he is there and I am not. read more

Wagtime does an amazing job watching our high-maintenance alley cat. Misty has a complicated schedule and feeding routine. Wagtime has always been able to successfully navigate our security system and Misty's schedule. I'm not even sure if that cat realizes we have been away. They have also been very helpful accommodating last minute cat-sitting appointments. We will continue to us their services in the future! read more

I went to this Wagtime for the first time to get my cat groomed and was told to come back 3 hours later. I come back on time and was told the groomer hasn't seen my cat yet and the staff didn't even have the decency to call and let me know that it'll take longer than what I was told. I return 4 hours later and was told my cat is too stressed so they can't groom him. First of all, they had my cat in his carrier for 5 entire hours without doing anything to him, not once was I called with updates, and they wasted my entire Saturday. I was extremely disappointed in their service to their customers and how they treated my cat so carelessly by abandoning him in his carrier for that long. I know my cat can be managed if the groomer is experienced with cats that get nervous during grooming because he gets groomed at Petco a few times a year and I chose Wagtime this time because my cat's groomer at Petco was on vacation. When I complained to the staff at the reception desk, they were literally so rude they laughed at me for the frustration they caused. They need proper customer service training and I genuinely don't believe they care about the pets nor their customers, therefore, I'll never return or suggest this place to anyone! read more

My husband and I love Wagtime! But most importantly, our dog LOVES Wagtime. Our dog always comes home completely happy and exhausted from a full day of fun! Wagtime's operating hours are very flexible for customers with a package. The staff is very accommodating of special pick-up or drop-off needs, and there is always a staff member on site 24 hours a day, 7 days a week. We love that the facility is crate/cage free and that dogs are able to roam freely throughout the many levels and on the outdoor patio. Our dog LOVES water and had the most fun when the staff would put out a kiddie pool on hot days. Ofer (the owner) and all his employees know our dog by name, and seem to really love our pup! They often have a funny story to tell us about something our dog did that day, and it makes us feel so much better to know that they are caring for and enjoying him while we are at work. I had to laugh at Amber M.'s post, because we can't say "Wagtime" in our house without our dog racing to the door, thinking it is time to go! We cannot say enough good things about Ofer, his staff, and Wagtime. They are a lifesaver for busy dog owners/lovers and we highly recommend their services! read more

I have received consistently outstanding service at Wagtime for my Rhodesian ridgeback. Not only does she attend day care there every week day, but she has also boarded for several weeks at a time. And when there has been any problem with her interactions with other dogs (she got in a fight once and needed stitches), the owners assumed full responsibility for her veterinary care. It's clear that the staff are really "dog people" and dedicated to the well-being of their clients. read more

I discovered Wagtime about 4 months ago and could not be happier! I was shocked to discover any bad reviews about this place. The atmosphere is great and the employees truly care about the animals. Every other dog that I have had hates when I go out of town and they have to go to a kennel. But, Wagtime is different! My dog loves it there! Every time we walk past there my dog pulls to go inside. If you are looking for pet items Wagtime has everything from treats, pet stain remover, to great toys. The pet stain remover works wonders! Also if you have general pet questions the employees at Wagtime are very knowledgeable. read more

my french bulldog has been going there for years and LOVES it. everyone there is super friendly and sam loves them all. dropping her off in the morning is super easy because someone (Matt) is always there to grab her. every time i pick her up she's exhausted, falling asleep in the car on our short ride home. we've boarded her there a few times and she always comes home happy and sleeps for a day. we also use them as our dogwalker and again, they're great. i can email matt before 10 am to cancel for the day and, unlike some places, i know she gets her full walk. read more