This Bass Pro Shop feels like it's out in the middle of nowhere. Even though it's sort of in a…read morestrip mall, there aren't any other good stores to shop at. If you've never been in a Bass Pro Shop, it's all hunting and fishing gear. They sell guns, fishing poles, men's and women's clothing, and everything else you would need in terms of outdoor gear at affordable prices. The store is decorated with a bunch of taxidermies throughout. A lot of busts on the wall, near the entrance. Staff greet you at the entrance. They are available at the various counters throughout the store, and at the registers. There's plenty of free parking.

This is a smaller Cabela's location and given that it's a great location still…read more However. Whoever was working the guns with the dark hair and the trimmed dark beard working mainly the left side was a jerk. He didn't seem like he wanted to be there nor cared about anything. I asked him about the gen 5 glocks and he cut me off to say all glocks are illegal to sell in CA. Not what I was asking about and also false. I then was trying to inquire about a Ruger mark 4 and he was rude about how they have them but won't sell them but can order them. I still don't understand what he meant other than out of stock maybe? Anyway. Another customer came up behind me and asked this man a question and he scolded the customer and said he was with me, he was not and dragged me into it for some reason. He eventually got rid of the prospect and I proceeded to tell him I didn't want or need his help and to help the man he ignored. Instead he called up the next person in queue. Ironically enough, an employee was going off on a phone or radio about giving the best customer satisfaction possible lol. I almost said something to him but he was so hyped and happy, unlike mr grumps at the gun counter. Aside from that and what drove me away from purchasing a new firearm that day, the guys working Ammo and the fishing department were amazing. They really showed their knowledge and were a pleasure to work with. I will be back because of them, but maybe sticking to rifle supply for gun purchases.

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

Jesse was super helpful in the shoe department the past two times I visited, very patient and warm…read morewith good advice and recommendations. I had him bring me 5+ different pairs and didn't end up making any purchases and he stayed accommodating all the way.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

Big 5 did a good job on promotional items this Christmas season. Good enough for me to visit its…read morestore multiple times in the last 2 weeks. I was able to find items on sale with price clearly marked. There was only one assistant in the shoes section the last few times I stopped in and I usually see a customer or two waiting to be served. The check-out line on the other hand is getting better. I no longer have to print out the coupon sheet as I used too. The clerk can scan the barcode on my phone and it works for all items that are on sale that day. Too bad their system only allows one coupon per transaction which is intentional I'm sure.

Great service and I'm really glad they have more sporting goods than housewares kind of stuff…read more We will for sure be back to get some baseball and camping gear.

Another toy store for me. Big 5 has almost everything for any sport…read more If I need something unusual or unique and it's not pricey, this is the place. This time it was water shoes. Bought another pair of Body Glove shoes. Tried the Sand Socks. That's different! (REI doesn't sell.) Interesting feeling. The service is pretty good as they greet customers when they arrive. Always helpful. And they know the products. If they don't, they will find out. This location is convenient, plenty of parking in front, near all kinds of businesses. Highly recommend a visit first to see if they have any special deals.

Didn't get the name of the young lady behind the cashier. She was very helpful when we were in a…read morerush ti purchase a gear. Proactively helped us until checkout. It was like a drive thru purchase and made it in time to where we supposed to go.

I visited this store for the first time a couple of weeks ago to get a Mexico jersey, Fred the…read moreowner has such a warm and amazing heart. He hooked me up right and has a wide variety of soccer jerseys. I felt like a kid walking inside the store and being so excited to pick up my jersey. I will definitely be coming back here to get my Portugal and Liverpool jerseys next! I highly recommend you get all your soccer gear here with the amazing prices and warm welcoming to this lovely store.

Just bought some cleats from Fred. What an amazing person he helped me with my exact needs and was…read moresuper helpful !

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

My husband and I visited the store and had a very disappointing experience. While he was trying on…read morean $80 pair of slides, the associate approached him and asked whether the socks my husband was wearing belonged to the store. His tone and facial expression clearly implied that he thought we had taken merchandise without asking. The socks were my husband's own socks, and the entire interaction felt rude, condescending, and completely inappropriate. They don't even sell the same brand socks at the store. Rather than providing customer service, the associate made him feel accused and uncomfortable while shopping. Customer service training should include basic professionalism and respect. Unfortunately, this experience left a very negative impression.

Service is amazing. Abby, Lisa C. & Henry Truly Rock~…read more Highly recommend all to come in even if you don't hike~

I went into Road Runner on Tuesday to buy a pair of cross training shoes. I was paired with Gary,…read morewho was in training. I left with a pair of Reebok's. I got home that day realizing the fit was too narrow/tight for my high arched feet and made the decision to rerun the shoes. I went into road runner the next day, Wednesday, to return the shoes. (mind you I did not buy the membership because it was $19.99(?) plus $49.99 annually on top of the already $160 shoes.) This is when I was told by a manager named Alexis, that I had worn the shoes - when I in fact had NOT worn the shoes besides trying them on in store- and he wasn't going to give me my money back. I told him that he was wrong and needed to give me my money back. He gave me my money back very reluctantly ensuring me he didn't believe me. He told me he remembered me "not buying the membership" and that he remembered the shoes being clean and unworn on Tuesday. I left the store in tears over the interaction. Later, once I had calmed down, I realized I had taken photos of the shoes in store on Tuesday prior to buying them. It came to my realization that Gary and Alexis had sold me the floor sample shoe without telling me and then proceeded to blame me for the shoes being worn. After being treated so poorly, I will never be going back to road runner.

Watch out for the scam! The associate told me that I could get free membership for one year and I…read morespecifically asked him if it would be automatically renewed and he said no. That's a lie! They wanted to charge me $49.99 for membership when I don't even shop there. If you shop there, go check your bank statements because it's likely that you've been charged for membership

Avoid this Adidas location if you expect even basic customer service…read more There was a long line, so before wasting my time waiting, I politely asked an employee named Matt if he could check whether an item was in stock. Instead of helping or providing a simple answer, he responded with a rude and dismissive attitude that made it clear he had no interest in assisting customers. I understand stores get busy, but being busy is not an excuse for being disrespectful. Customer service starts with treating people with courtesy, and that was completely missing from this interaction. I've shopped at many Adidas stores and have never been treated this poorly. If management cares about customer experience, they should address how customers are being spoken to. Based on my experience, I would recommend avoiding this location and taking your business elsewhere.

walked in during opening, store was clean service was ok…read moretook them a while to assist us. loved the clothing options. overall good