2-3-2026 This is my…read morefirst time at a Bass Pro Shop, and I was overwhelmed, needless to say. The taxidermy is beautiful, and I had no idea they would actually have live fish inside their building. It's a remarkable establishment. It felt like a football field inside. This is definitely THE place for outdoor enthusiasts and folks who fish, hunt, camp, and so on. They have BOGO 40% Costa sunglasses. I ended up getting a 3-piece utility box crate. Customer service was standard, but I was mostly taken away by the beauty of nature, and of course, I had to donate to the conservation fund. I'll have to do more research on what entails, but there is so much to dive through and explore here.

Very disappointed. Looked forward to checking out this shop…read morewith my son as we both love fishing. I took my son to get his fishing reel restrung. He was mocked for having an old reel by an employee. Won't be coming back.

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

I have had to visit this store far too many times over the past three weeks thanks to my very…read moreactive six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

Big 5 did a good job on promotional items this Christmas season. Good enough for me to visit its…read morestore multiple times in the last 2 weeks. I was able to find items on sale with price clearly marked. There was only one assistant in the shoes section the last few times I stopped in and I usually see a customer or two waiting to be served. The check-out line on the other hand is getting better. I no longer have to print out the coupon sheet as I used too. The clerk can scan the barcode on my phone and it works for all items that are on sale that day. Too bad their system only allows one coupon per transaction which is intentional I'm sure.

My honey came here on a Wednesday night to get a pair of cleats because he left his other pair at…read morehome. The store was pretty empty on a Wednesday night around 5:30. The selection was a bit lacking but the price was decent. Service was good and we got what we were looking for in a fairly short period of time to make it to our game.

Another toy store for me. Big 5 has almost everything for any sport…read more If I need something unusual or unique and it's not pricey, this is the place. This time it was water shoes. Bought another pair of Body Glove shoes. Tried the Sand Socks. That's different! (REI doesn't sell.) Interesting feeling. The service is pretty good as they greet customers when they arrive. Always helpful. And they know the products. If they don't, they will find out. This location is convenient, plenty of parking in front, near all kinds of businesses. Highly recommend a visit first to see if they have any special deals.

Didn't get the name of the young lady behind the cashier. She was very helpful when we were in a…read morerush ti purchase a gear. Proactively helped us until checkout. It was like a drive thru purchase and made it in time to where we supposed to go.

This is one of my go to sport stores. Specially for football (soccer). Always have a big inventory…read moreand are quick with team orders and individual custom orders.

A small local business dedicated to soccer. The owner is super friendly and knows A LOT about…read moresoccer. He has a ton a different soccer cleats and has really good prices. I will definitely be back when my kids grow out of their cleats.

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

As a new member visiting the store for the first time, Trevor is exactly the sort of person you…read morewant helping you. For the short time I needed help somebody at the store, I felt supported from the first moment and proud to be a member. The store was clean, well stocked, very organized, and had lots of great selection across all the kinds of things you think you might find at the store like this, and some surprises too. In one trip I found something for myself, my wife, and my two young kids to prepare us for an upcoming camping trip. We will be back.

The store itself is so well organized, clean and inspirational. But what truly makes Laguna Hills…read morethe best REI I've ever been to is the staff. In today's world, excellence is not common. Emma, who was at the register, personifies attention to detail, genuine care and true excellence. In small talk, my husband explained to her that I have been having health issues with forever plastics in my clothing. That's why we were there to buy Merino wool. Immediately, she looked at all o f the tags from the clothing we assumed was pure wool, and found out two of the 3 pieces actually had over 40% polyester. She went even further and went back to the clothing area with us and found 2 pieces that were 100% wool. Emma also has a great personality, sense of humor. Before we left, we asked to speak to her manager since we were so impressed. When Lisa came out to talk with us, we were blown away. She, too, has that same level of care and excellence. We are definitely fans of REI, and will always be loyal to the Laguna Hills location!

This REI is much bigger inside than expected from the outside. Everything is laid out nicely with…read moreplenty of room to see everything rather than cramped aisles and displays. Located right off the 5 and El Toro in the Trader Joe's shopping center, there is plenty of parking with a bakery just across the parking lot, and a great Mexican restaurant next door. They have lots of high end backpacking supplies, tents, shoes, clothing etc.. and they also have more budget friendly options. Not crazy about their pushing the "membership" but it's not a requirement so you can shop away without it... I think it does save you money over a few purchases. Lots of gifts to be had here.. I was surprised how many cool little things they had that made great gifts and are not camping specific.

Joshua was the absolute best. He was very kind, attentive, and listened to my wants and specifics…read more Grateful for his service and help today. Thank you, Joshua!

My fiancé and I came in after Christmas to buy some new running shoes so we could start the year…read moreoff right. We both needed to be sized and fitted for a shoe that would work best for us. When we walked in, we were greeted by an employee who put us on the waitlist to be seen. After a couple minutes we were called and we began doing the fit finder foot exam. Immediately they tried to sell both of us on custom insoles. I'm all for custom in soul if it is needed, however, I felt like they were just trying to sell us on a product we didn't really need just to make more money. When it was my turn to do the fir finder, the machine read that I had a low arch. I found this really interesting since I've always been told I have a higher arch. After doing our exams, we were recommended three different shoes that would work best for our foot type. As I was trying on the shoes, I was explaining to the lady that was helping us that the shoes just didn't fit my foot right. I was explaining what I didn't like and what I did like about each shoe. I found it really odd that she didn't try to go look for any other shoes that met what I was looking for. She simply decided that since the three shoes that they recommended for me didn't work that I wasn't going to buy shoes that day. I felt very dismissed and felt like my needs were not cared about, but rather I was just a tool to make more money. They also kept trying to get us to sign up for their VIP rewards. Whenever we asked price of something, she would give us the VIP price rather than the original price even though we were not VIP reward members. If you're looking for a shop that is trying to make as much money off of you as possible, roadrunner is the spot for you. If you're looking for a shoe shop that truly focuses on the individual and cares about finding the perfect shoe for that person do not visit roadrunner.

walked in during opening, store was clean service was ok…read moretook them a while to assist us. loved the clothing options. overall good

I had an amazing experience at Adidas thanks to the manager, Ailyn. She was super helpful, from…read morehelping me find exactly what I needed to making me feel genuinely welcomed in the store.