Avoid this Adidas location if you expect even basic customer service. There was a long line, so before wasting my time waiting, I politely asked an employee named Matt if he could check whether an item was in stock. Instead of helping or providing a simple answer, he responded with a rude and dismissive attitude that made it clear he had no interest in assisting customers. I understand stores get busy, but being busy is not an excuse for being disrespectful. Customer service starts with treating people with courtesy, and that was completely missing from this interaction. I've shopped at many Adidas stores and have never been treated this poorly. If management cares about customer experience, they should address how customers are being spoken to. Based on my experience, I would recommend avoiding this location and taking your business elsewhere. read more

walked in during opening, store was clean service was ok took them a while to assist us. loved the clothing options. overall good read more

Adidas - Shoe Section - Shoe Stores Near Me - Irvine, California

Walked in the first time today to return 2 online purchased shoes. Cashier mentioned there was a glitch in the system when trying to return items but he was patient in explaining and fixed the issue. Great customer service, especially near closing time. read more

Worst Adidas store location . After reading the comments seems like I wasn't the only one whose time was wasted . I called ahead of time to ask for an item in stock and I was told yes and a fifa patch price and was told something over the phone and when I got to store was told a different price . I don't know seems like they could be pocketing some change by the looks of it . Avoid this location this is the second time this happens to me never shopping here again . Better off going to Cerritos location or LA location read more

I am extremely disappointed with how this store has handled the increased demand surrounding the World Cup. I have purchased multiple jerseys from this location, and my experiences have been consistently frustrating. On my first purchase, I had a patch applied to a jersey, and within an hour it was already peeling off. When I returned to have it repressed, I was told that I should avoid putting the jersey in the dryer because that can cause patches to peel--despite the fact that I had not yet worn or washed the jersey. My second experience was equally disappointing. I purchased another jersey and requested customization at approximately 7:40 PM after being told the cutoff time was 8:00 PM. However, I was informed they could not complete the customization because there were two jerseys ahead of mine and they were "understaffed." This was difficult to understand given that there were multiple employees at the front of the store who did not appear to be assisting customers. When I returned on a different day, I was told that customization orders had already been cut off earlier that morning and that I should try again the following day. The constantly changing cutoff times and limited availability make the process incredibly inconvenient, especially for customers who work during normal business hours. At no point did the staff seem interested in finding a solution or making an effort to help. Overall, the customer service has been disappointing, and the process of getting a jersey customized has been unnecessarily difficult. At this point, it feels easier to win the World Cup than it is to get a jersey customized at this store. To make matters worse, parking at this location is extremely challenging. I expected a much better customer experience, particularly during a major event when demand is anticipated. Unfortunately, this store has fallen well short of those expectations. This version reads more like a strong, credible review that is likely to be taken seriously by management and other customers. read more

I had an amazing experience at Adidas thanks to the manager, Ailyn. She was super helpful, from helping me find exactly what I needed to making me feel genuinely welcomed in the store. read more

I did an online order for a jersey, there was a long line just to enter the store. I asked if I've already paid for my order and just doing a pick up do I still need to wait in line. The employee just nodded her head without asking me my order number or any further questions. After waiting 45 mins in line and finally getting to the register they told me they didn't have the order ready and that the employee was supposed to take my order number before making me stand in line. read more

Based on my experience from today. Came here to buy sambas for my sister. Item said $100 on the tag, got to the register it rang up for $110, I tell the cashier about it and he calls for Angie the manager. She said she wouldn't be able to honor it since it's not the right tag for the shoe. Not my problem or my mistake, if there's a price, you honor it or make sure you actually put the right price on all items so customers don't get caught by surprise at the register. Terrible way to handle things either way, especially since I shop this location frequently. I won't anymore after today. read more

Adidas - Shoe Stores Near Me - Irvine, California

There's another reviewer with the same issue! We went in and my husband and I both bought each other shoes. Matching shoes. They gave us a $10 off coupon each to use. We picked shoes at $110 price tag that was marked inside the shoe. And with our $10 off should have come out to $100. But at register it comes to $120 and $10 off. They're straight scamming customers! We spoke to manager and said the shoe straight said $110 but get to register and now it's $120. They said that they can't do anything about it and blamed CUSTOMERS switching out the prices! YET after he spoke to us, he put the same shoe back with the same pricing of $110 that was incorrect back on the shelf. Mind you still giving coupons for $10 off. They're just trying to make sure they get their quota sales!!! We bought the shoes but I'm really thinking of returning the shoes because of the fact that they didn't honor what was noted and still put the shoes back with the wrong price. They're shady!!!! We are returning both shoes. Terrible customer service and I will definitely be writing to corporate about this! read more

While all retail stores pricing has gone up, so has Adidas. I get it, it is keeping up with the competition. However, this particular store that is located inside the Irvine Spectrum, is lacking supply. It seems that it is only trying to serve a certain clientele. I buy anywhere from 5-10 pair of the slide sandals for myself, wife, and kids. They are soft and very comfortable. We wear them until the soles fall off. As with such, if you go to this store, you will. Or find what you need. They have only one or two different sandals and that is a shame. I don't always want to wait four or five days to get them when I order online. This the dilemma of shopping at this store. If I was looking for T-Shirt or shorts, they would have been helpful, but not in this instance. Sorry, 2 stars for lack of selection read more

On December 10, 2024, I attempted to return a pair of shoes because they did not fit properly. After waiting for about 10 minutes, an employee (white male, approximately 5'7", with a beard and wearing all black) approached me. He did not acknowledge me and immediately began inspecting the shoes to determine if they had been worn. I explained that I had only worn them inside my house and briefly in the garage to check their comfort, but they did not fit well. The shoes caused my ankle to hurt and turn red. Despite this, the employee was very rude, refused to engage with me properly, and declined to give me his name when I asked. The shoes were clearly not worn outdoors and were a gift. My intent was only to exchange them for a larger size, as I initially received a size 9.5, which I was told would be true to size. However, they did not fit as expected and caused discomfort. This experience was extremely frustrating and disappointing. I ask management to teach him how to act with respect read more

Worst adidas store ever! I should have read the reviews here before attempting to return at this specific adidas location. They used the same excuse as others mentioned in Yelp reviews - of not being able to accept returns because delivery person doesn't show up until the following week. Never heard of such ridiculous made up rule for any adidas store let alone any branded store! This place is a joke. This experience alone has lost a loyal adidas fan/customer. Take your business elsewhere and save yourself the trouble of dealing with horrible retail experience. read more

This store makes up its own rule of not accepting online returns on Friday and weekend, when most people actually have time to shop. Their excuse: FedEx doesn't pick up and they have no room to store the returned merchandise. Adidas management, your customers aren't born yesterday! They don't bother letting their customers know either. This company must not have heard of Zappos. Anyway, I'll take business to Nike instead. Bye bye Adi! read more

Cool little outlet with different selection each time you go sometimes good sometimes great and they also have a good selection of bags, backpacks and clothing. Everyone who works here super friendly and helpful. You can definitely find some good deals here. read more

Worst customer service, not welcoming. I wasn't able to make a store return on a Friday. They told me to wait until Monday, because they couldn't hold item over the weekend for FedEx. I've never had an issue making returns here before until now. They said that they were not supposed to take returns there and to speak to customer service instead. Therefore, I called customer service on the spot and he interrupted me during the call to tell me, that he spoke to someone else at the store and that they were no longer taking returns. Pretty much telling me to fuck off. If you like shitty customer service, go here. I'm really disappointed Adidas. Great job hiring unqualified personnel. read more

I am glad I am not alone in thinking that the customer service sucks in here, I came in ready to by and made it explicit but they didn't want to help me. I also saw that they were ready with some shirts after Argentina won and my friend asked if they were free to which my the employee responded for 100 dollar purchase to which we bought 200 dollars worth of stuff and didn't get anything. I kind of knew he was making a terrible joke, but my friend doesn't take sass pretty well. I just don't think it was very professional of the employees to play around like that. read more

DEFINITELY NOT impressed with this store. Visited Friday around 5pm. There were only 2 staff I could see. The selection of Adidas merchandise was very limited for a spacious store. I could find better deals on Adidas at Ross or Marshall's. A few more observations: the shoe displays (ALL of them) were in disarray (not really unexpected with 2 staff and a store load of ppl), the wall displays are not fully utilized to market merchandise, NO greeting or thank you (WOW! Don't they want our business); & there was a lot of open space (on a concrete floor, WTH!). I really feel sorry for those 2 staffers, it looked like they were working like a horse and were NOT smiling (more like "deer-in-the-headlights" look). They did a good job considering what management scheduled for coverage. This Adidas store "shorts" it in every way when you compare it to a Nike store, and even Finish Line. Adidas and management need to re-think the Store/Mall strategy if they want to increase market share and have better customer service. Take a page from a Nike Store or Finish Line! Will I return? Most likely NOT, I've had way better experience than what Adidas has presented at Irvine Spectrum. Btw, it should be a 1-Star, but the staff were so attentive. Happy Athletic Wear Shopping and Fight On! read more

Store clerk DJ was fantastic! Bent over backwards to make us happy. The store is beautiful! Well organized and clean! Go see DJ! I promise you won't be disappointed! read more

I received a pair of shoes and a jacket for Christmas, and when I went in to do an exchange the jerk said to me do you have a receipt I said no and instead of well I apologize I have to give you the price that is at the outlet store he didn't use apologize he was a total d... and said well I'll just have to give you the price that's at the outlet store. you know I don't know if yesterday people ripped you up and down because of that policy but that's no excuse to treat me like an a...... by the way an outlet store should be something that you can't get at the regular retail store don't you think Adidas? what a crock of s... that is turns out my daughter paid regular f...... price. I'm gonna totally return these now and purchase from Champs, they were nice to me. Rock off Adidas store G read more

Not a very large store but they have nice selection for cleats, shirts for sports wear, and running shoes. We were greeted instantly by an employee named Bryan B. at the door sweet guy, great customers service and very helpful. We were looking for some soccer jerseys and cleats. Bryan made sure we got exactly what we were looking for, plus mentioned some alternatives. He was very friendly and knowledgeable. We usually don't spend a long time shopping, as we usually just go in and out but our kids and us enjoyed our shopping experience here even though it was brief. 10/10. Would definitely go back there again. read more

I went to go pick up a gift for my boss. The guy in the front with two man buns, went to go check the back. He came back saying our order wasn't ready! I asked him politely to check the system to double check and what do you know. My order is there.. extremely rude and unprofessional read more

Wow. My wife went in on 12/9/22 at approximately 1:30 pm. The customer service guys behind the desk were watching the World Cup on their tablet and put it face down when my wife got there. They were super rude to her and tried to hustle her out so they could get back to their game. Look at the reviews on here, it has been a consistent problem for years. Shameful management and the Adidas brand needs to exercise some better corporate management. read more

Trim is one of the best places to go when it is time to buy yourself some back to school clothes. Every time I go here I am able to purchase so many things for my family and my son and my daughter. They love shopping here because they have so many different options. Inside the Irvine spectrum there is an Adidas store. We have purchased a few things from this location in the past. This is the second backpack that we purchase and my kids really loved it. We actually purchased it about 6 months ago and the backpack is still in pretty good All in all for the price that we pay for we do not have any complaints. It was on sale by about 30% so we got a pretty good deal read more

This place blows........not a lot of merchandise and no Velcro slides anymore.......selection was crap..... Go woke Go broke.....FU Adidas read more

For some incredibly inconvenient reason this store does not allow "online returns" Friday-Sundays, which I find strange because those are the days that the average person does not work and typically has the time to run errands such as these. Employees are fine I suppose, story policy is nonsensical. Not sure if their strategy is to prevent returns, just an fyi. Fortunately Nike doesn't have this ridiculous policy. read more

Came in today around 7pm. There were two males working. As i walk in the store, no greeting whatsoever, i walk over to look at the NMD-R1 shoes. As i stood there waiting for assistance to get my size the two males were just standing at the register not doing anything? Just staring into abyss?! My partner then walks over to ask for assistance, he then gets my shoe size, hands me the shoes and walks back behind the register? Doesn't bother to check up on me. Had an issue with the shoe but i have to go fetch him again? Like seriously are they paid to stand behind the register at all times? Told my partner i no longer wanted to purchase the shoes and a couple overheard me and agrees that they have been so reluctant to help the customers. So its not just us. Take your money elsewhere. read more

Yikes on the customer service. Went in to look for some stuff for my husband's birthday. No greeting at the door. Employee gets a call on the phone and he's super rude to the guest on the phone. He hangs up and then talks about how stupid certain customers are to another employee behind the register loud and clear. Really turned me off on wanting to buy anything there. Whole store doesn't need to know you hate your job. Would rather order online than upset this guy even more read more

Customer service is non existent at this location. My husband and I went this morning to get him new shoes and apparently they were redoing the front carpet but has no partitions, signs, or anything from stopping us to walk into the glue. Once we did walk into the glue the store manager Mila, and tradesman doing the work both immediately yelled at us to get out. We asked for items to clean off our shoes and Mila finally found us some old socks. When we asked for his contact information he could only provide a first name of Mila and a store manager, Thomas McKinney (Thomas was not present). There was a complete lack of customer service to make things right. Instead it was OUR fault even though there were no signs or barriers warning us to not walk in. My brand new uggs are ruined. I cannot get the glue off and had to go home to get new shoes as I was sticking to everything. My husbands adidas are ruined as well. Absolutely frustrating that a store at fault could not provide remedy to the problem they created that could've easily been avoided. After the fact they had the thought to ask the mall for a partition. Ridiculous read more

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Love this place! The customer service is excellent! The store always looks clean and in order. I love that the employees wear Adidas clothing (including shoes) and therefore can recommend products based on real experience. They are quite knowledgeable about the products any way! There are always enough people to help when needed. This store moved and is now in a smaller store but doesn't lack the quality of products or service. They are quick to order anything needed or desired online at your request. So if I need any athletic wear for the gym, this is my first stop! read more

Adidas - Getting my Adidas on! - Shoe Stores Near Me - Irvine, California

Friday, August 25 @6pm. Came in knowing what shoe to purchase and all I have to do is just try them on and make sure they fit. So walked in, wasn't greeted. Grabbed the pair I wanted on the display, tried them on. Walked up to the counter where the male and female employees with black hair having a conversation. Interrupted to ask for a size. Male employee comes back with the pair of shoes I've asked for, hands them to me and walked away back to the counter. After a while I decided I wanted them but had a defect and needed a different pair so I can purchase them. Looked around for someone to help me. Lord and behold, both still having a conversation and this time he's on his phone. Went to the counter, he turns around and asks "how did they work you ?" I said, "Great but no one helped me so thank you!" Left the store. read more

I end up going in adidas every time I get a chance to since I'm a fan of adidas and own a decent amount of shoes from them. Anyways, this was a pretty nice looking store. It seemed very clean and well kept for a popular retail store, however the customer service was pretty shitty. I've worked in retail for 4 years and currently work in customer servicing. Not once was I or the other people I walked in with greeted or asked for help. I was legitimately curious about a product, but no one was around to help. I ended up seeing what I think was 2 employees conversing at the register. I made eye contact with one and they continued to talk/ignore the other people shopping. Not a good look for such a high demand brand. read more

I've long been a fan of Adidas. So much so, I asked my wife to buy me a new pair for my birthday. Unfortunately they weren't true to size. No big deal, we could exchange them! Guess not! We called the customer service number on the order (we ordered online), and while the shoe size we wanted was available, we were asked to go into the store. Weird, but we figured we could make a day out of it (the nearest store is more than an hour away). We came down to the Irvine location, where we were stopped after being let in (limited number of people), to explain why we were there. Before we even gave the gentleman our order number, he quickly explained he couldn't help. After continuing to explain that Adidas customer service sent us to the store he asked that we call them back. Sure enough, they told him the same thing they told us. He argued with the customer service rep and said he couldn't help. I asked to speak to a manager, he claimed he was the manager (but had his name tag turned around- so who knows). Walked down the path to Nike and picked up 2 new pairs. Excellent customer service. Good Customer service isn't hard. Just don't act like a pompous jerk. 35 years wearing strictly Adidas, has turned into never again. read more

Worst customer service ever and the most rude and disrespectful manager. Purchased a water resistant shoe on the adidas website. Shoe was too small, so wanted to do a return/exchange for a bigger size. Instead of letting us enter the store to browse around at other options , he just stopped us at the door, said we can't return the shoe in the store or do an exchange and that we would have to mail the shoe back to the company. We told him we spoke with customer service on the phone, and they told us to go to an adidas store for service. Mind you, we drove an hour to get there because there are no adidas stores near us. He was such a prick. Honestly worst customer service, he deserves to be demoted because he brings shame to such a good brand name company. I will be writing to corporate. read more

1 star. I love Adidas but I am not going to rate this location based on the actual brand because we all know Adidas attire has great styling, fits well to the body, is excellent quality and durability. This Adidas Performance Store is mediocre. The store manager is apathetic and is not willing to help the customer. I went in to buy a pair of Superstars but the manager was rude to me and not willing to help me. And he even doubted me when I said I would take the shoes even though they were a little dirty and the last in stock. A few days later I went back to return the shoes because they were too big. The manager did not return them for me and accused me of wearing the shoes and walking with them outside. He told me he could not refund the shoes for me unless I cleaned them in the store. I was not going to let some random guy step over my pride so I left. I went to Adidas in South Coast Plaza and they happily returned the shoes for me with no doubt, no complaints, and great service. read more

service is trash. pretty unhelpful workers. the girl is great, the guys are awful. returning was a waste of time and so difficult here when it didn't have to be. whatever selection. whatever value. had to go to a different adidas for the same exact thing hassle free read more

It's unfortunate to see how much this store has deteriorated over the years. I used to shop here a lot because Adidas was my daughter's favorite brand, comfortable, easy to wear, a nice look for young students. However my shopping experience here yesterday was plain awful. When we entered, it was empty. The shop assistants, 3 men, were just standing around the counter chatting among themselves. No greetings, no offer to help, which was no big deal since we did not want to fuss. When we asked for a fitting room though, they were impatient and wouldn't want to be bothered. Even though there were multiple rooms they only kept one open and someone was in there. We had to wait a good 20 minutes to finally try on. When we were checking out, again there was no greetings or thanks, the guy just looked annoyed, tossing the items and throwing the hangers. We paid and hurried out there, determined not to come back. What happened to the retail industry? Do they not care about their paying customers any more? read more

Tried to return some new shoes NMD/Phillthy shoes and get my money back but employee told me all they can do is send them back and refund later, said this was my only option, really disappointing to hear especially these being so overly overpriced, last time I buy Adidas read more

Adidas, all day I dream about.... Shoes! Sports? So many terminology that can fit that last letter. Haha we all heard this term before, if you haven't she's probably too young for you. This particular location has moved spots but still in the spectrum. A little smaller then the previous location but it's okay. I walked in and in mind I was looking for a new pair of slides. I love slides, sandals whatever you call it. I was greeted instantly by an employee named J. Super cool dude, great customer service and really chill. On display they only have a blue pair, I was kinda disappointed but J had asked what color I was looking for and my size. I told him black and my size, said he would go check the back. So he did and he came out with not one but three choices of black pair of slides. I was pretty happy cause he told me these were actually the last pairs and we're not on display yet. He had me try them on and these are the most comfy sandals ever. The cloud technology and adidas has come a long way. Definitely worth the money and good service from J. The store itself was very nice. Alot of shoe selections from kid to men to women. A variety of choices and alot of sizes available. Everyone was welcoming. Good job Adidas yall came a long way with the shoes! read more

ONE CRAPPY WHITE OLD GUY. I am not the type to criticize nor make judgments of other people. But this one stood tall for critique. His demeanor was never welcoming, friendly nor upbeat to greet me. I felt belittled like I don't have to bother him with my simple questions. He was extremely rude and racist maybe? The younger staff were courteous and respectful. The store was clean and organized. A simple smile would have made a difference and some patience too. I remain a big fan of adidas and Yeezy despite of him. Attention management. You need to retrain him on customer service or put some where else that cannot mar your good reputation. This is to my chagrin. read more

Service was quick and friendly. The lady helping me was also very helpful and informative. She helped explain the new pure boost to me. They also helped packed everything up very neatly. read more