Edit: I am editing this review and trimming some of the stuff because it turned out I had a serious eye problem and completely lost proper vision in my right eye. It became completely clouded and extremely painful and I ended up at the ER. So it was not a contact issue. I did receive excellent and immediate service today. I saw the other on staff. They squeezed me in as soon as I got there and ran lots of tests. I apologized for the review and all in the emails, but in my haste and because of all the previous clerical and communication issues, I chalked it up to bad service. I own that I was hasty with the second half of my review which was assumptions, and I apologize. Updated, accurate review: I saw Dr. Dodge about 3 weeks ago, and he was very jovial and friendly. This is where my good experience stops. As a new patient, I had to fill out forms before my visit and one of the forms was a choice between eye dilation and using a machine. It stated that dilation was covered by insurance and free but had some downsides but the machine was more convenient but $39. I chose dilation. During my exam, I asked when my dilation was and he said he didn't do that anymore. At the end when I was being serviced for glasses, I saw the $39 charge for the machine but was never given a choice or update that I would have to pay for that, and when I mentioned it to the staff, nothing was done. That peeved me. I only wanted to be charged for what was agreed upon previously and covered by insurance. Then, when getting sized for glasses, despite reminding the office staff I had eye insurance they asked for my health insurance also. I reminded them I had a different carrier for eye insurance. When I was given the quote for my eyeglasses, it was insanely eye and the clerk told me I had no eye insurance. That's when I looked at the paperwork and saw they were trying to charge my health insurance. I notified them for the third time of my eye plan, and I had to wait while they ran my insurance (why wasn't this already done?) which was double the time. By that point, I was so annoyed with the service and the undisclosed upcharge that I just wanted to pay for my exams and leave. I did. I had a copy of my glasses rx but asked for one for my lenses. The clerk said he couldn't give it to me because we were "testing it out" with the sample or something. So I left since I'd been there twice as long as necessary. I ended up taking my eyeglasses rx to Warby Parker for a cheaper pair. They came and it took me a minute to get used to them and it's still a bit of a struggle. The rx feels a little off. When I ended my appointment, it's important that the doctor said I have astigmatism and my left eye had worsened but my right eye was the same. I decided I wanted my contacts rx also. Since I decided I wouldn't be returning after all the drama, I emailed the office for my contacts rx. No response. Days go by. I email again. No response. I call and leave a message and tell them I'm going to keep hounding them, please send me. I've reached out 3 times. Someone finally emails and calls to confirm...great. Fast forward to having my eyeglasses about 2 weeks but my old contacts (and I've thrown out the samples because they've become itchy). I come back from vacation and start to work and I cannot focus my eyes with my contacts after wearing the eyeglasses with the new rx at night and in the am. I call the office. They have no samples. I express concern that my right eye is blurrier and weaker than my left in my contacts and that maybe my prescription is wrong. They order me some new samples to try before committing to a new rx prescription. And say it's something to do with my astigmatism and I don't need another appt. I agree. Please do consider updating your forms to disclose all upcharges for services that are not covered by eye insurance, especially since you gave the dilation option which is free as a choice. And I did have my eye dilated today, so I know it is still possible, if the person chooses. Transparency regarding fees is always appreciated. And please try to get back to patients within 24 hours so they don't feel like they are chasing the staff down. Having said that, I do appreciate the emergent care I received today for my vision loss. It was a vast difference from my first visit and initial follow-up outreach (minus Dr. Dodge's friendly demeanor) and much appreciated. Thank you! -Danielle read more

Great place wonderful service always leave here with a smile and a happy set of eyes! Highly recommended! Dr. Dodge is a great physician and always helps me above and beyond. Sy is my favorite she's dope! read more

Four years later and Dr Dodge is still our favorite optometrist. His office is now in a new location with better parking options than the former spot. Once you enter their building from the street, their suite is towards the back of the first floor. read more

I have only recently needed glasses. I'd never been to an eye doctor before and was super nervous. They took great care of me! Especially Tracy!!! She was so nice, so helpful and SO ENCOURAGING!!! She has helped me find 2 fantastic pairs glasses now that work so well with my face, style, and budget. Thanks for your help!! read more

You learn more about people and places when stuff goes WRONG. And wow when the lab did a doozy on my glasses order, late, prescription error, these folks stepped up to make things right. Be human and give kudos when seeing folks who do their best on their end. Highly recommend. read more

Dr. Lee Dodge is the smartest, most in sight full, and most knowledgeable Doctor about His Profession. He knows more than most optometrists do about the eyes and the diseases of the eyes. That extreme knowledge protects his patients. His ability to diagnose a problem is uncanny. To ensure confidence in his patients he and his staff know the true meaning of a great bedside manner. This Doctor is highly recommended by me. read more

Great doctor, wonderful staff. Dr. Dodge has been my eye doctor for over 13 years and as long as he stays in business, I will not go anywhere else. He is patient and very thorough and so caring. The staff mirrors Dr. Dodge's commitment to excellent patient care. Rochelle was a fixture for years and I was disappointed when I went in and found out she was no longer there. However, Tracie has picked up the torch. Thank you so much Tracie for going above and beyond for my daughter with the quick repair of her eyeglasses. She even replaced my daughters broken case! Thank you Dr. Dodge and staff! You guys rock! Regards, Rhawnie read more

I'm a difficult, hard to please customer that's just picked up the best glasses I've ever owned. The progressive lenses correct comfortably for every distance and my eyes are not having to make painful adjustments to accommodate imperfections. Dr. Dodge got this just right. Not only that but Visualeyes is going out of their way to replace the frames that I chose but my wife dislikes. For a guy that wears out, breaks and loses glasses regularly, this is an Optometry haven. read more

The staff is super friendly and helpful. We came here for the first time and my husband's insurance did not go through, Syesha and Dr Dodge did everything they could to help us with the issue and we were able to get the exam done. Amazing people. Highly recommended. read more

I have been coming here for years. The staff is great and are always there to answer my questions and give recommendations on glasses... which is really good because I'm super indecisive and they have a large selection. read more

Visualeyes is a friendly, caring, immaculate, cutting edge beautiful office, and I highly recommend Dr. Dodge. He is personable, generous, visits schools in the community, and cares about his patients. I have used Visualeyes the past three years for my eye exams/contact lens purchases, and have always had a positive experience. Visualeyes is a professional and personable place for anything having to do with your eyes-exam, glasses, contacts. I highly recommend this office for your eye care needs. read more

Dr Dodge is great. He has one of the best staffs that I have ever seen at a doctors office. Everyone is so kind and professional. I was looking for a new eye doctor and I have obscure insurance so it's always hard to find someone who takes my plan. The whole staff made sure they knew exactly what was covered and verified it ahead of time so I didn't have to wait. As soon as I walked in both times I've been, I have been helped immediately and right into a room- NO WAIT! Then when I saw Dr dodge he was so personable and really took the time to get to know me and all my concerns. He's so easy to talk to and was very sensitive when he had to point out a concern he has. I don't know how that will turn out yet, but the way he approached it was as calm and comforting as I could have asked for. Plus then he made my daughters day with the photo props :) thank you to the whole team! read more

Visualeyes Optometry - Optometrists Near Me - Sherman Oaks, California

Great, eye doctor in the valley! Handles my whole family and is very flexible on appointment times. His assistants are very kid friendly and knowledgeable. read more

Dr Dodge is very good. He takes time to talk and exam you. Not happy with the selection of frames.

My 3 year old daughter scratched my eye a few nights ago and Dr. Dodge and his office quickly got me in the next morning to take a look. Dr. Dodge was very thorough, reassuring and professional. He prescribed me some drops, but when my insurance did not cover it, his office staff quickly called in another prescription to another pharmacy. They didn't have to do that, but they went above and beyond. I will be going back next week for my check up (everything is A-OK now!) and will also get my eye exam and lenses from them from here on out. Oh yeah - my wife loves them too! Thanks Dr. Dodge and Visualeyes Optometry! read more

Great eye exam today with Dr Lee Dodge. Took me a little early which was really helpful for me as I am a busy surgeon. The doctor was excellent and patient with me . Took a lot of time to explain everything . The staff was amazing . Really nice and I definitely will be back . Five stars all the way . Thank you Dr Dodge! read more

The best! Dr. Dodge is so awesome. So understanding and the staff is always so professional.

Dr. Lee Dodge and His associates are fantastic! My eye exam was very thorough and pleasant. Syesha, an Optician there, was very nice to interact with and was a terrific guide through the process of getting My new prescription realized into new specs! I highly recommend Visualeyes Optometry for Your eye care needs. read more

Dr. Dodge is my kind of doctor. Personable. Informative. Thorough. And awesome. Unlike the reviewer below...they do NOT give your info to third party companies---they just use modern technology to inform you about your APPOINTMENTS (ie: texting). People need to stop leaving misinformed reviews based on their own paranoia. Anyone who needs a great eye doctor in a super friendly office, book an appointment immediately. The entire staff is awesome...they even fed me freshly baked cookies when I arrived. I'm sold! read more

Dr. Dodge obviously loves what he does: friendly, knowledgeable and accommodating. This is an office that centers on the customer experience. I have been with him for 2 years and plan on staying a while. High recommendation. read more

We keep coming back because the entire experience is always phenomenal! If you need an eye doctor, come here!

What a place!! From the warm welcoming, the state of the art equipment and office, to the very knowledgeable Dr. Dodge!! Did I mention they have warm cookies...if that's not a reason to try this office I'm not what is! But seriously..I had a wonderful experience and I will only be going here from now on and sending all my friends and family there as well!! read more

This is the best place I have been to! The most people friendly atmosphere you can be in. The office is very clean and the staff is amazing!!! Dr lee dodge is very helpful, knowledgeable and professional. I feel very comfortable dealing with him and I will definitely refer all my friends to visual eyes optometry because they are the best! You get the best service possible, for sure!!! Tracy, (one of the opticians) who took care of us was soooooo helpful, knowledgeable, friendly and amazing!!! She took time answering all our questions and was not rushing us in any way. She's the best!! Definitely the best place to go if you're looking for an eye doctor that would treat you like family!!! So happy I found this place!!! Thank you guys! You are all awesome!!! read more

Dr. Dodge and his staff at Visualeyes are awesome. My whole experience getting my eyes examined and having attentive help picking out frames, was awesome. I didn't feel at all rushed and am so happy with my glasses. A big shout out to Tracy. She helped me pick out great frames (stellar selection of frames by the way) and navigate insurance questions. So friendly and patient with me. Thank you! read more

I love Dr. Dodge!! He has been my eye doctor for many years! He is everything one needs in a eye care professional. Not only brilliant but very compassionate and a wonderful human being!! His new office space and staff are amazing! Love this office! read more

Visualeyes Optometry - Optometrists Near Me - Sherman Oaks, California

Dr. Dodge and staff are the absolute best. They have a beautiful new office filled with the most advanced and patient centric machines that make getting an eye exam as quick, painless, and accurate as possible. Dr. Dodge and everyone in the office are so kind and helpful, it's like going to visit old friends every time I go! It's not easy to find a doctors office that you love but if you go to here you will. I have been a patient of Dr. Dodge for four years and I intend to be one for a very long time! read more

Where do I begin...this office is amazing. I had my first visit last weekend and returned today for my follow up. The staff and physician exceeded my expectations. I had no idea what a real eye exam was until I walked in for my appointment. The office is clean and up to date with the best technology. Everyone is welcoming and kind. Dr. Dodge made me feel comfortable and he was very knowledgeable. My experience was a great one, I am a patient for life. Thank you so much! read more

I have been going to Dr. Dodge for a couple years and not only is the doctor fantastic, but so is the staff. I recently went in for contacts and glasses and I have a new prescription so I love the new contacts Dr. Dodge recommended to me and a huge thanks to Syesha for helping me pick out new frames for my glasses and sunglasses too. She has such a good eye for what looks good on people. P.S. They also have amazing cookies! read more

Once again I have to thank all the helpful Yelpers that reviewed Visualeyes and Dr. Dodge. As soon as you walk in the door, you can feel the good juju. It is so rare to find a good doctor with excellent office staff that are great at their jobs AND are (Gasp! Ready for this? You sure?) NICE, TOO! Whoa...great customer service...what a concept! I'm with Dr. D - he says he has to spend so many hours at work, why not make sure it's a great place with friendly people. My exam was very thorough and each step was explained to me very clearly - no scary tests or hidden charges - and now I see better than ever...seriously. Being just a wee bit over 50 :), my close vision crapped out on me. Even with multi-focal contacts, I needed reading glasses for anything closer than two feet (yup, that included my car dashboard). Not anymore...woo hoo!! I still need reading glasses for teeny or fuzzy print, but I'm good for everything else. My beloved eye doctor of many many years retired and I didn't think I'd find a doctor that was as caring or as thorough. Thank goodness for Dr. Dodge and Visualeyes - an excellent doctor, outstanding staff, and a warm welcoming atmosphere makes me a very happy patient. read more

Best optometrist I've been to in 10 years! Extremely friendly staff that makes sure you're comfortable. The girl at the desk even made fresh cookies for the waiting patients. Dr.Dodge is very knowledgeable, easy to interact with and has a great sense of humor. Side note: if you order a year long dually of contacts, they'll deliver them to your house. So convenient! read more

I can confidently say in the many years that I have been wearing contacts/eye glasses, this has been the best experience I've ever had with an optometrist! Dr Dodge at Visualeyes is very warm and personable and most importantly, he is very accurate and knowledgable! I don't remember ever having such an ideal, comfortable prescription and his product recommendation was very affordable! He even gave me a free sample (2 week disposable toric contact) to wear and make sure was an ideal fit before I even spent a dime on my contact order. I felt comfortable ordering an ample supply because if my Rx changes, they exchange any unopen boxes for free! I never felt like he or his team was trying to upsell me like many places I've been and it is obvious that he cares that his patient's optimum needs are met, eye health and budget all taken into account! The Visualeyes team offers warm, enthusiastic customer service from the first time making an appointment, to my awesome, thorough eye tests with Victoria to the excellent service I received from Rochelle in ordering my contacts. In fact, everyone I interacted with in the office was very pleasant. I found them on Yelp thanks to the great reviews so I wanted to pay it forward by encouraging others to go see them too! You won't be sorry!!! read more

This was definitely the most fun I've had at a doctor appt. ever! This was my first time at Visualeyes and everyone working there made me feel so welcomed and were very helpful. Dr. Dodge is so kind and patient and Syesha saved me by helping me pick the perfect style of frames for the best price! There's also fresh bakes cookies daily! Can't get better than Visualeyes! read more

Dr. Dodge and his entire team are just fantastic! I've been going to Visualeyes for more than 10 years and they really do keep getting better each year. Their new office is convenient, modern and comfortable. The staff (and especially Dr. Dodge) are all professional, knowledgeable and courteous of their patients' time. I moved to Long Beach several years ago but I still drive to Sherman Oaks visit Dr. Dodge for my annual exam. read more

Great office! Lots of choices! Everyone is super friendly and helpful! I was in and out under an hour and a half without feeling rushed. Will recommend Visualeyes to everyone! Bring cash for parking just incase. read more

We love Dr. Dodge and the trusty staff at Visualeyes! From the phone call I placed to make an exam appointment for my son, to the exam with Dr. Dodge and finally the assistance in picking out the correct frames (excellent selection of frames) and help with understanding our insurance coverage, they are THE BEST!! I will definitely be back with the rest of my family. read more

I decided to visit this optometrist due to their excellent yelp rating. After my appt I can see why. All of the staff was very friendly, making sure I was comfortable and answering any questions I had. The doctor was great, they did a lot more tests than I've ever had which was reassuring that they will give me a detailed exam. I loved the glasses I chose, and they didn't mind if I went back and forth for 25 minutes deciding on the right pair. I will definitely come back. Only downside is they don't have free parking or offer validation, it's $1/20 minutes. Next time I will just try to find street parking, I spent $5 for 1.5 hours. read more

Visualeyes Optometry - One downside of the parking here. No validation and super pricey! $5 for a hour and a half. - Optometrists Near Me - Sherman Oaks, California

I must preface this stellar review with two qualifiers: A, I rarely write Yahoo reviews and #2, I am a harsh critic. That said, when I write that Dr. Dodge is the best optometrist that I have ever been to - EVER - it's authentic praise (see #2 above). He did my entire exam himself rather than having me sit in a room with 5 machines and an indifferent assistant; he educated me about my eyes (now I know why I'm not comfortable driving at night), and he didn't insist that I have my eyes dilated. Plus he's a true gentleman. If you do have the common sense to visit Visualeyes, hope that you have the good fortune to be helped by the very lovely and warm Rochelle. She's a total gem. Clearly Dr. Dodge knows the best way to treat eyes and the people that are attached to them. Thanks guys; you're wonderful! read more

Look no further all of you Sherman Oaks dwellers! Dr. Dodge is the best!!!! All of the glowing reviews should be highlighted because they are extremely accurate. Five stars, all the way :) From the initial phone call to set up an appointment, I knew I made the right decision in calling this office. Being new to the area and someone who makes some decisions based on reviews, I noticed his glowing review and gave this office a shot. They receptionist was able to give me a convenient time for me only three days in advance, which is pretty quick and awesome in my opinion. I spoke with two employees on the phone and I wish I remembered their names to give a shout out because they were incredibly helpful, friendly, and warm. They send you a text, if you prefer, as a reminder for your appointment. So effective. They are open Saturdays, which was great for people like myself who work during the week. The office is nice and clean and you will never be neglected. A few employees made sure I was being helped and quickly got me back to see the doctor. Dr. Dodge walked out to the front to greet me with a big smile and lead me back to my examination. I have terrible vision and have only been to one doctor my entire life, but I was always very comfortable and well taken care of by Dr. Dodge and his staff. He was funny, warm, and EXTREMELY thorough, which I find very important in any kind of doctor. He was amazing and never rushed me or pushed me to pay for anything I didn't want to. He explains every machine to you throughout the examination and works hard to develop a good relationship with you as the customer. I don't have vision insurance and still the prices were very reasonable. To my surprise, they were running a special today and I got a 50% discount! Who can complain about that?! Let me end this by saying, I have never written a yelp review, but Dr. Dodge and his staff blew me away so much I just had to give them the feedback. They are wonderful and even if I move, I will drive however long it takes to go back here year after year. read more

Great place. Very kind, patient and actually fun. Not only great doctors and team, but cmon they serve cookies and coffee. Had perfect assistance in picking out new frames and they were perfect when I picked them up I see clearly how great they are. Lol read more

I never thought an eye exam could be so much fun! From the eye test - which are more like a video game - to picking out my specks, I had a blast! The doctors and staff at Visualeyes are great. Not only are they efficient and friendly, but they're downright cool! Dr. Lee Dodge (fellow dog lover) is so personable. He takes his time with you, listens and gets to know you. I highly recommend Visualeyes!!! The only drawback is the location. The office itself is great. Unfortunately the parking is terrible. Not their fault, but just something to know when you make an appointment. Be sure to give yourself time to find a parking space. See Dr. Dodge at Visualeyes. You'll be happy that you did. read more