I've been a patient of Dr. Sloan's for a few years now. My family and I have spent several pretty pennies buying multiple pairs of glasses from the practice ($1,754 beyond insurance just for myself since 2024). I've always had good insurance and have made the most of it, but I find myself without insurance for the first time in ages, and let me tell you -- the main front office lady turned a warm conversation into a cold, belittling, and smug interaction so quickly that I am taking my cash business elsewhere and will refrain from recommending them, as I have for years to my extensive network. This is not a knock on the quality of Dr. Sloan's care but a critique of his front office. Here's the play-by-play: I called to inquire about an appointment for myself. I needed to see if they accepted Medi-Cal and, if not, how much the cash price would be. I am prioritizing continuation of care, as I have suffered from retinal detachments in the past and my eyes require added expertise. At first, I was speaking with someone who was very kind and understanding. She quoted a cash price in the ballpark of $125. That was doable for me, so I proceeded to schedule an appointment. Then she ran my Medi-Cal number to see if there were any benefits, because I cannot afford new frames and wanted to replace the lenses in my existing frames. Fine. All of a sudden, the call dropped. So I called back, and the lead front desk woman answered the phone. I asked to be reconnected with her colleague who was helping me, but she said they were all with other customers. I explained that I was the one one of them was on the line with, and she asked what it was regarding. I let her know that they were running my Medi-Cal number. She asked about different Medi-Cal plans, and I let her know that I am on straight Medi-Cal, to which she promptly and snidely replied, "We don't accept straight Medi-Cal." So I said that's fine, I can pay cash. Then she raised the price to $175, and added that it would be another $39 if I add retinal scans, and if I want contact lenses, that's another charge and another appointment all together. I hadn't even asked about contacts. . . Now, I can't prove that she hung her colleague's phone up on me while we were talking, but now I start to suspect it. Look - I expected to pay cash. What immediately turned me off was not even the convenient cash price increase -- it was her attitude: haughty, condescending, brusque, and entitled. (She is also usually very pushy about selling new frames. Not anything I was originally annoyed by, but something my husband hates about going there.) On top of treating me as an unwanted and unwelcome patient, she belittled her colleague as "new" and said that's why I was given incorrect information. Absolutely no decorum or emotional intelligence. She just threw the woman under the bus. The correct move would have been to say that there was a new price sheet, or something to that effect -- NOT to undermine her colleague. I know that we've ALL experienced front desks with subpar customer service, but her immediate dismissiveness toward a good-paying patient who has brought an entire family and other good clients to their practice is beyond the pale. For the record, I have Medi-Cal because I am recovering from cancer. I didn't mention that on the phone, because no citizen owes anyone an explanation for their coverage -- we all pay into Medi-Cal. There are widespread layoffs occurring throughout Los Angeles. They ARE going to experience an increase in cash customers. I will not be made to feel less-than for not having insurance in this moment, and I don't want anyone in need of good care to be treated with such prejudice. I think retraining is needed -- learning to have respect not only for her colleagues but for her fellow citizens. Not to mention compassion. Compassion in healthcare seems appropriate. We will be taking our business and recommendations elsewhere. read more

What an absolutely amazing staff of human beings. From the moment I first called to inquire as to what insurance they accepted, to setting appointments and picking up frames, the folks here at Sloan Optometry (including the hilarious optometrist himself) made me feel welcomed. It had been years since I had an eye exam, so I had that weird feeling of being out of the loop with any of the terms or options. Tammy and all the ladies in the office really did a fantastic job of not only educating me, but making me feel like everything was going to be ok. It's the type of place that you actually look forward to, because you always have a good time. I see why they are so highly rated, and I will definitely recommend to friends and family. read more

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Tammy and Christy are always so great! I finally picked up my new Prada glasses and contacts and everything turned out perfectly. Dr. Sloan is always so informative and kind, and Tammy and Christy are incredibly helpful and patient. They make the whole process so easy. Always a great experience at Sloan Optometry! read more

I had a lovely visit to this optometrist office this morning. Christie and Tammy were so welcoming and friendly from the moment I walked in. I was also very impressed by their advanced, up-to-date technology. Dr Sloan was warm, knowledgeable and made me feel safe. I really enjoyed looking over the images from the Optomap scan. Fantastic care all around! read more

So, I was a patient of Dr. Stanley Postar a few eons ago (circa 2002-?) when the earth was still cooling. When I heard he was selling his practice and retiring, I got all freaked out because I'm kinda picky when it comes to my healthcare providers - I'm not a health freak - I do my best when it comes to taking care of myself and I really don't need some sanctimonious provider on a soapbox judging me for not being the perfect patient. I need a provider that will tell me what the current state is and little things I can do to improve my health. I don't have time for a medical degree mouthpiece ego scolding me like I'm some imbecilic stepchild who's the product of an unwanted pregnancy. Yes, I've had some horrific doctors in the past, if you can't tell by now. That's what I loved about Dr. Postar... and that's what I love about Dr. Sloan. I was apprehensive at first because he isn't as outspoken as Dr. Postar - but those fears were almost immediately allayed... As he's performing his exam, he shares his findings which to me is critical - because it then in turn encourages me to ask questions... and I ask a lot of questions. Being as patient as he is, he answers each and every one of them and I have never ever felt rushed or stupid for asking questions about my ocular health. Again, I'm not the perfect patient, and Dr. Sloan gently recommends little things I can do to make sure I don't go blind and can still give dirty looks to people when I'm 90. He's even forewarned me about things that may happen naturally to my eyes, "at my age" - I get it, I ain't no spring chicken and I appreciate his straightforward-ness. I don't have the time nor the diabetic ego for unnecessary sugar-coating. Don't even get me started on the staff - super sweet, real, down-to-earth ladies. Christie? Amazing, welcoming, and a great personality. Brenda? Straightforward, honest, and most of all - I didn't feel like she was taking me for a VSP insurance-billing ride. She tells it like it is (explained how to fully take advantage of my benefits) and I appreciated that. If you appreciate the gift of sight, go visit this place. And if you cut me off in the parking lot when I'm 90, have faith that I will be able to see you and give you dirty looks. read more

Dr. Sloan WILL NOT give your PD number/s unless you pay extra, even though you are paying for the eye exam?? This is a non-starter for me and not very nice, especially when other optometrists will. It's basically greed on his part - he does not want patients to purchase prescription glasses online, so buyer beware! Also, his selection of frames are out- dated. read more

I am so thankful to find an optometrist that eases my anxiety about seeing an eye doctor. Everyone here is so sweet and my entire experience was enjoyable. My lenses came in way earlier than expected, and I left very happy with my frames and excited to finally see! read more

The staff and Dr Sloane have truly outdone themselves and they make it look effortless. They were curious into my style of frames, as well as my day to day to find the best fit. Their technology used to get my newest prescription was also a standout. I was in and out in 45 minutes. read more

Been coming here for years now from location to location. Staff is all very friendly. The doctor is great. Visits are usually pretty quick and easy. Longest part is trying on glasses and deciding what you like. read more

Picked up my new glasses and they were perfect - the Dr. and his staff are ALWAYS friendly and professional. Best Optometry office in the SFV, possibly all of LA. Highly recommended A+A+A+ read more

Easy, quick, no fuss. Good vibes. Got me in quick and easy! Team is professional and nice read more

Christie Brenda and Tammy are all so amazing. I love coming here for my glasses. They work so fast and are just the best. I highly recommend this optometrist if you're in the area they take a lot of insurance. I love these girls read more

This place is wonderful! The staff was super nice, and I wish I could bring my computer to hang out and work in their office! Dr. Sloan heard my concerns about my eyes and put me at ease. He has a fun and playful demeanor, which is right up my alley! I felt as though the staff members were all knowledgeable and friendly. I purchased some prescription sunglasses here, and they were clear on what insurance would cover and what I would need to pay out of pocket. It was a lovely experience, and I highly recommend them. read more

I always have a wonderful experience here. Dr. Sloan is the best, he truly cares about his patients. He is a very kind and is always happy to answer any questions for his patients. The world needs more doctors like Dr. Sloan. We have been going to his office for about 8 years and has always been a pleasure. read more

I love Sloan Optometry. When I moved out to LA 7 years ago, it was really difficult to find quality doctors, and Dr. Sloan provided a breath of fresh air. Everyone is so friendly and helpful every time I go in. I don't think I'll ever go to another optometrist. read more

The front desk staff were extremely rude and unprofessional, They don't inform you accurately the costs when you make an appointment . Brenda asked me to take out the one time try on contacts as I was leaving and tossed them in the trash to prove me a point. Kristy said that the DR erased and deleted my contact lens prescription an hour after my visit Whatever the reasons were those girls should not work with public and need to improve their work ethic. Dr was nice and was informed. read more

I've been coming here since before it was Sloan Optometry and was a bit concerned when Dr. Sloan took it over from Dr. Postar because I got such great service from Dr. Postar. Happily, my concerns went away after my first visit and I've been going there ever since! Dr. Sloan takes his time with examinations, answers any questions I have in ways I understand and has a great sense of humor. His team of opticians, led by Tammy, are always helpful in choosing the right glasses. And if you really want to get on her good side, bring her a bottle of Faygo red pop or rock 'n rye. I'd recommend this place to all with no qualms at all. read more

The Ladies at Sloan Optometry are the friendliest I've experienced at any optometrist I've been to. They are very attentive to each individuals needs. My exam went great zero issues everything went so smoothly!! If you're looking for a great experience with zero upsell just 100% down to earth honesty then Sloan Optometry is for you ‼ read more

Dr. Sloan was a lovely man . He has a Quiet manner and I liked him. I brought my son who is very shy and he was very good with him patient and explained what he was doing. I didn't catch the office manager's name I think it was Tammy? She was very nice and taught my son how to put contacts in. No small feat. If only I could hire her to teach him to ride a bike. Thank you so much highly recommend read more

My wife and I came to Sloan Optometry for the first time today as we've been needing a new eye doctor and it was a wonderful experience start to finish! We were immediately greeted with a warm welcome from the front desk staff who were all very helpful, knowledgable and friendly! Dr. Sloan was super kind, fast, thorough and efficient with our exams and made it a more than comfortable experience! We would absolutely recommend Sloan Optometry! read more

I used to see Dr Postar. Even-though it changed hands, I feel it's still fantastic! Love the friendly staff and the selection of frames. Dr Sloan is very professional and through. Love the new equipment used to scan eyes, always hated the dilatation method. Parking hasn't been an issue for me, I park in the back, I use the alley and come thru the back door. Easy to call and make an appt. read more

If you're looking for an Optometrist that actually cares about the health of your eyes and eyewear needs Dr. Sloans office is outstanding!! He was very attentive and super nice. I was able to get multiple pairs of glasses for the price of one at my old place. They have great in house specials so I was able to get more pairs. The girls up front, Tammy, Brenda and Christie were nice and very knowledgeable in helping me thru my whole experience. A fun office too! read more

Great Doctor, he is nice n professional guy, but possibly he doesn't know that some of the stuff is rude and attitude. Office Manager should be replaced immediately her aggressive response caused only anger and offensive response as well. I order extra pair for cash money should be ready before my trip that was all the purpose of it. I paid but glasses was NOT ready for my International Flight and trips. They had 2 weeks to finished. One lens was available already same day. I ask for RUSH and special attention. they couldn't finish them within 2 weeks? I'm disappointed! read more

I had such a pleasant experience during my first visit to Sloan Optometry. The staff was really efficient and made me feel very comfortable during the eye tests. I was taken to the exam room and briefly waited for Dr. Sloan, he was so friendly and personable; he listened to my concerns and addressed them accordingly. Dr. Sloan was very patient with me and never made me feel like my questions were unimportant. I was fitted for glasses and very happy with the suggestions the optician made. I will definitely be coming back to Sloan Optometry! read more

Best optometrist in the valley!! Very kind informative! Great selection of frames & the opticians are amazing!! They also take many types of insurance it's just so comforting going to a place that cares so much for their patients!! The Dr. takes his time and is so knowledgeable.. I now have my whole family going to see Dr, Sloan I highly recommend it for everyone!!! On a scale of 1-10 This place is 11 read more

I have been going to Dr. Sloan for several years and he is the absolute best! One of the many things I love about him is that he always takes his time and has never rushed through any of my appointments. He is very patient, kind and extremely knowledgeable. The best part is never having to wait more than 5 minutes to be seen. The entire office staff is great and are especially accommodating when I've had to reschedule an appointment. Big shout out to Tammy, the office manager, who always manages to find me such cute frames without spending a fortune!! If I could I would give 10 stars! Go see Dr. Sloan!! read more

The staff here is excellent! They are very friendly and attentive to your needs and take the time to provide thorough explanations to your questions. I was provided with excellent options during my visit, which was thorough and efficient. I recommend this place for your eye care needs. read more

I'm not the kind of person that writes reviews, but I sure do read them when looking to visit a place for the first time. So with that in mind I decided to write my first review. I've been seeing Dr. Sloan for about 4 years now and I absolutely love him and his staff. His bedside manner is unmatched. His staff is kind, friendly and extremely knowledgeable. Once I realized how great he was I started taking both my parents and son to see him. We all love him and will continue to see him and refer to everyone we know. Even if it's a drive for us. read more

My husband and I have been going to Sloan optometry for a few years but don't think we will be returning patients. Initially, we had a good experience with Dr Sloan but customer service has gone downhill fast. Dr Sloan is decent doctor - knowledgable, patient, kind - but last year he over prescribed my husband's glasses!! The biggest reason we won't be returning is that the staff is unprofessional!! I don't think Dr Sloan cares enough to do anything about how the staff treats patients. They messed up my contact lens order twice and when I was concerned about them arriving before I ran out of contact lenses, they did not give me samples to tide me over. It was not my mistake, it was theirs and they did not help me out while I was waiting for the correct contacts to arrive. They also messed up billing/charging me and acted like they were the ones put out by their own error. When picking up my husband's glasses, they were pushy and kept trying to get us to make a sunglass purchase as well. Additionally, my husband was having issues with one of his eyes and the staff would not allow him to be squeezed in for a medical visit that would have taken all of 10 minutes. Instead, he had to pay fees to see someone who wasn't his optometrist to get it check and get medication. All of these things have added up over the years and we likely won't be returning. Bummed that our experience has drastically diminished and we will now have to go through the hassle of finding a new optometrist. read more

Dr. Sloan is absolutely the best. He has an excellent bedside manner for those of us nervous about our eye exams. Every pair of glasses I've gotten from this office has been perfect. Excellent selection of cool glasses. The gals in the office are experts at finding frames that work with your face and features. I have a small face and many glasses look horrible on me, but they always help me find the perfect frames. Great parking, convenient location. Extra help with whatever you need. I'm grateful to be Dr. Sloan's patient. read more

I had the best experience at Sloan Optometry! Dr. Sloan was very thorough in my exam and very personable. Everyone on staff is super approachable and friendly. They have a great frame selection and have a great price range. I highly recommend Sloan Optometry!! read more

Dr. Sloan and his staff take great care if you from start to finish. The receptionist is always pleasant when I call and works with me and my crazy schedule to get me in. Dr. Sloan takes his time and explains everything that he's doing in real time. Very competitive prices and excellent service on glasses and contacts. read more

This is the best eye doctor I've ever had. The whole team goes above and beyond and will even dig around for days to find the contacts "I don't know how to describe that I liked that one time." Can't recommend them more. read more

If you're looking for a great place to get your next pair of glasses look no farther! Sloan Optometry not only has a great selection of glasses, they also has very good Lens pricing. On top of that they let you use your own frame if they are still in good condition. Which most places don't. The staff is very friendly and knowledgeable. read more

I've been going to see Dr. Sloan for a few years now and I just can't say enough good things about him as a doctor. He always answers all my questions and talks me through the whole exam. While I don't need glasses yet, I do get my sunglasses from them. They have a great Selection for every price point. I also did the optos pictures for the first time and I'm so glad I did! I learned so much about the health of my eyes and it was so cool to see my eye like that. I would recommend them to everyone. His staff is friendly and extremely knowledgeable, they always help pick out the best glasses while still staying within my budget. Oh and did I mention that I drive to him from The Sofi stadium area....They are totally worth the drive! read more

The staff is so friendly and the selection of affordable frames is awesome!! Got glasses and came back for prescription sunglasses. Haven't come for my eye exam before, but I think next time I'll come here. read more

Sloan Optometry - Optometrists Near Me - Sherman Oaks, California

I have patronized this place of business for several years now. I have found the current location and the previous location to be convenient, clean and I love the utilization of what appears to be state of the art optometrical tools. Dr. Sloan has been kind, knowledgeable, has a great sense of humor and takes his time answering questions and explaining procedures. I appreciate this very much. In the years that I have been seen at this practice, I have not encountered many problems except for today with one employee by the name of Tammy. She simply needs some work on her customer service skills and professional demeanor. Making a negative assumption and commenting on it aloud as if the customer is not standing in front of you is not professional and seemed a tad passive aggressive. I suggest asking questions to find out where the misunderstanding occurred instead of making a negative assumption. I'm trying to give her the benefit of the doubt, but I remember another occasion when she was a little rude. I came back because Dr. Sloan is very nice and is a consummate professional. read more

A year ago I was long overdue to renew my prescription for my eye glasses and contact lenses so I swung by their office to schedule an appointment. Upon walking in you are immediately greeted by Connie, Tammie and Yesenia. Everyone at Sloan (from doctors to staff) are very friendly and kind. I purchased new glasses and contact lenses and absolutely loved the service! Shout out to Connie and Tammie for being patient in helping me pick out glasses. read more

I am a returning customer for the Sloan Optometry. I had a bad experience last year with the receptionists and did not even want to talk to them this year. I have emailed instead of calling. I couldn't get any real answer on a simple question: how much is an eye exam for the contacts? I decided to call. I don't know if I called in a wrong time or because they were closing in 4 minutes but I have got again very bad experience and I just can't keep it to myself anymore. Receptionist that worked today on 5th of December 2020 is the worst. I'm sorry that I don't have any acknowledge of contacts type or whatever you were asking me with your attitude and after the question "what do you need?" I just got it. I need to find another doctor. I am a returning customer so she could open her little computer and look up my info instead making me feel like absolute idiot. I just needed to renew my rx. It's been a hard year to a lot of people and the last thing I need is some rude receptionist treating me badly and giving me optometric quizzes. I Wish to your family business to succeed but you should change your receptionist. And I'm not coming back! read more

Got a great pair of Ray-bans from Dr Sloan. Usually my head is too big for sunglasses but this pair fits perfectly. The office is also a very nice looking clean space. Much better than going to Costco. read more