Tammy and Christy are always so great! I finally picked up my new Prada glasses and contacts and…read moreeverything turned out perfectly. Dr. Sloan is always so informative and kind, and Tammy and Christy are incredibly helpful and patient. They make the whole process so easy. Always a great experience at Sloan Optometry!

I've been a patient of Dr. Sloan's for a few years now. My family and I have spent several pretty…read morepennies buying multiple pairs of glasses from the practice ($1,754 beyond insurance just for myself since 2024). I've always had good insurance and have made the most of it, but I find myself without insurance for the first time in ages, and let me tell you -- the main front office lady turned a warm conversation into a cold, belittling, and smug interaction so quickly that I am taking my cash business elsewhere and will refrain from recommending them, as I have for years to my extensive network. This is not a knock on the quality of Dr. Sloan's care but a critique of his front office. Here's the play-by-play: I called to inquire about an appointment for myself. I needed to see if they accepted Medi-Cal and, if not, how much the cash price would be. I am prioritizing continuation of care, as I have suffered from retinal detachments in the past and my eyes require added expertise. At first, I was speaking with someone who was very kind and understanding. She quoted a cash price in the ballpark of $125. That was doable for me, so I proceeded to schedule an appointment. Then she ran my Medi-Cal number to see if there were any benefits, because I cannot afford new frames and wanted to replace the lenses in my existing frames. Fine. All of a sudden, the call dropped. So I called back, and the lead front desk woman answered the phone. I asked to be reconnected with her colleague who was helping me, but she said they were all with other customers. I explained that I was the one one of them was on the line with, and she asked what it was regarding. I let her know that they were running my Medi-Cal number. She asked about different Medi-Cal plans, and I let her know that I am on straight Medi-Cal, to which she promptly and snidely replied, "We don't accept straight Medi-Cal." So I said that's fine, I can pay cash. Then she raised the price to $175, and added that it would be another $39 if I add retinal scans, and if I want contact lenses, that's another charge and another appointment all together. I hadn't even asked about contacts. . . Now, I can't prove that she hung her colleague's phone up on me while we were talking, but now I start to suspect it. Look - I expected to pay cash. What immediately turned me off was not even the convenient cash price increase -- it was her attitude: haughty, condescending, brusque, and entitled. (She is also usually very pushy about selling new frames. Not anything I was originally annoyed by, but something my husband hates about going there.) On top of treating me as an unwanted and unwelcome patient, she belittled her colleague as "new" and said that's why I was given incorrect information. Absolutely no decorum or emotional intelligence. She just threw the woman under the bus. The correct move would have been to say that there was a new price sheet, or something to that effect -- NOT to undermine her colleague. I know that we've ALL experienced front desks with subpar customer service, but her immediate dismissiveness toward a good-paying patient who has brought an entire family and other good clients to their practice is beyond the pale. For the record, I have Medi-Cal because I am recovering from cancer. I didn't mention that on the phone, because no citizen owes anyone an explanation for their coverage -- we all pay into Medi-Cal. There are widespread layoffs occurring throughout Los Angeles. They ARE going to experience an increase in cash customers. I will not be made to feel less-than for not having insurance in this moment, and I don't want anyone in need of good care to be treated with such prejudice. I think retraining is needed -- learning to have respect not only for her colleagues but for her fellow citizens. Not to mention compassion. Compassion in healthcare seems appropriate. We will be taking our business and recommendations elsewhere.

I've been a patient of Dr. Stacey Sumner's for years and she's honestly the best. She takes her…read moretime with you, actually listens, and never makes you feel rushed. My contact lens exams have always been dead on -- she just gets it right, every single time. There's a level of trust I have with her that I haven't found with other doctors, and I feel completely comfortable in her care. If you need an optometrist, do yourself a favor and go to Dr. Stacey Sumner at Professional Vision Care Associates.

My husband and I have been getting our glasses here for the past 4 years or so. They have a great…read moreselection. Excellent customer service. Especially Caroline !! She is the best. She has great taste and is very patient ! My husband of course can pick his glasses within 15 minutes.... I on the other hand .. take much much longer. Caroline does not give up until you are completely satisfied. 10/10!

I've been going here for 3 years now. The optometrists are top notch, and the care is excellent. I…read morehaven't done anything there other than general exams and purchasing glasses and contacts though. During my exam they did catch something from a surgery I had years ago and gave me a referral to a specialist. It was something someone else should have caught in the last 20 years... so that's great on these folks. I would definitely recommend.

Dr. Dodge himself is an excellent care provider and makes the exam process a breeze. However the…read morestaff that handles glasses and contacts unfortunately take away from the entire experience. First example, they were unable to acquire a certain brand of contacts however I was charged for them and it took me months of calling to get my refund. Each time I called they said "it's coming" and the last call I guess someone who knows how to process refunds did it right then and there. This took maybe 2.5 months. Second example, I had to keep going back to get my glasses fixed since I literally can't see out of them. They would either send it back to the technicians or try to fix them in the office and basically just said "keep wearing them". The back and forth, shipping of the glasses, the delay in the glasses arriving themselves took over a year. So I finally told them these aren't working out a year had passed and I was SOL. Dr. dodge even mentioned to them to let me have a new pair but I was denied. I asked to speak to the office manager and told her that Dr Dodge was okay with it and she never called me back. I've been seeing Dr. Dodge for 15 years and only since they moved to the new office it's been painful dealing with the office staff. I would highly recommend him for care however if you can get your glasses or contacts online just go that route.

Excellent service, great people, really nice people with a super cute dog!!! Will definitely be…read moreback!

I've never felt so at ease at the eye doctors!…read more My eyesight is pretty bad so I go at least every other year. Dr. Hyun made sure I was comfortable and was very knowledgeable, explaining each step for the smoothest visit. There's street meter parking and they validate across the street too! Would highly recommend this optometry!

Brought in my glasses for a quick frame repair and they did an absolutely wonderful job. They even…read moresaid it was on the house! The most kind and friendliest staff and if I ever need to go back to an optometrist I know exactly where I'm going!

The time he spends with you is so great. He cares so much about getting g you the right set up. He…read morehas also helped both of my sons with glasses and they are so great.

Just moved into the area, and was looking for a local optometrist that could help me with both…read moreglasses and contacts and was covered by my insurance, and I'm so glad I chose City Eyes I had a wonderful first experience here! The staff and doctors were super professional and friendly. Wearing glasses my whole life, I though I've already seen all the latest eye exam technology and methods, but I was blown away by the tech that City Eyes had. They had a machine that basically replaced the eye dilation drops, and another machine that replaces the "puff" machine in standard optometry offices. Both Dr Steinberg and Dr Rosie were so thorough, knowledgeable, and pleasant while administering my eye exams. Dr Steinberg even prescribed me a "new" contact lens to help with my eye dryness, something my previous doctors have not even brought up. Overall, had an amazing experience, and would recommend if you need a new optometry clinic in the valley!

This place is really overpriced. Their glasses are like theee times as much as they are anywhere…read moreelse. And then they still try to up-sell you even more. They are also rude and condescending.

I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

Once again - I have to say Dr. Reingold has literally changed my life with the successful cataract…read moresurgery he did on my eyes a year and a half ago. My vision is the best it has ever been - especially in my left eye which is now 20/20 and he has practically eliminated any signs of Glaucoma. I'm 80 years old and seeing - driving - reading better than ever in my entire life. The staff here is friendly and cooperative and have been with Dr.Reingold for a long time which is always a good sign on how they are being treated The eye center is awesome with friendly and expert optometrists who keep current styles in stock. I recommend Reingold Eye Center all the time to family and friends. .

I recently visited this office after being advised to follow up with an ophthalmologist due to a…read morescratched cornea. During my initial visit, LASIK was recommended, so I scheduled what I understood would be a consultation to see if I qualified. When I arrived, there seemed to be some confusion about the purpose of my appointment. I was told it was for a contact lens/eye exam, and even after explaining that I was there *specifically* for a LASIK consultation, I still ended up receiving a standard eye exam (I think? They didn't tell me anything lol, you'll see as I explain further). I may not fully understand how LASIK consultations are typically conducted, but there was very little communication throughout the visit about what was being done or why. One of the more frustrating parts of my experience was that I was not informed at any point--either before the appointment or during the visit--that my eyes would be dilated. I am legally blind and have been getting my eyes checked since I was a child (nearly 20 years) and I have not gotten my eyes dilated since I was a kid! When the drops were given, no one explained what they were or that they would dilate my eyes. I only realized this after my eyes became extremely sensitive to light and I got semi dizzy that I had to ask what was happening. There was also no guidance provided on what to expect afterward or how long the effects would last. Because of this, I was completely unprepared; I didn't have sunglasses and still needed to drive home. I was only given sunglasses after I specifically asked. So bizarre. I feel like regardless if this is common or not, this should be something communicated during the process... I also wouldn't have myself if I knew they were gonna dilate my eyes. After all of that, I still didn't receive much information about LASIK itself. I had to ask whether I even qualified, and the answer was given very casually without much explanation. If it weren't for me asking questions, I would've been given 0 information. Overall, the main issue was the lack of communication. I left feeling confused, unprepared, and not prioritized as a patient. While the office itself is clean and the staff wasn't unfriendly, clearer communication and better guidance throughout the process would have made a significant difference. Them sneaking in an eye exam on top of the "free" consultation, felt like they were just trying to make some money. For anyone considering this office, I would recommend coming prepared with questions and advocating for clear explanations during your visit. Otherwise, you're given nothing.