While the doctor is great at explaining things to patients and the front staff are generally nice, please be prepared to wait at least two hours to see the doctor. The appointments are booked through a Call Center and they are ALWAYS overbooking the appointments. My mom had an appointment to see the Ophthalmologist at 10:45am, but we didn't see her until 1pm. There was only one doctor there with so many patients waiting to be seen. It definitely feels like a broken system for both the healthcare provider and the patients. So if you have to come here, just make sure you clear your schedule and bring something to entertain yourself... and just be mentally prepared to wait. read more

I had an extremely disappointing experience with Dr. Ghazaryan. I scheduled an optometry appointment, arranged my day around it, and left my 88-year-old mother alone so I could attend. Only upon checking in was I informed of a prescription fee that had never been disclosed when the appointment was scheduled. Had I been informed of this fee when the appointment was scheduled, I could have planned accordingly. I explained that I was not refusing to pay the fee. Since I had already taken the time to come to the appointment, I respectfully asked whether the exam could proceed and would pay the prescription will pick up during my ophthalmologist appointment in a few weeks. The front desk initially indicated this might be possible. After completing the vision testing, the assistant informed me that she needed to speak with the doctor. Dr. Ghazaryan then entered the room without introducing herself or greeting me and immediately focused on the payment issue. Rather than listening to my concern regarding the lack of fee disclosure and the inconvenience it caused, her demeanor became increasingly confrontational. The disbelief I felt at the doctor's reaction is difficult to overstate. I was not refusing to pay the fee; I was simply explaining the circumstances and asking for consideration after being surprised with an undisclosed charge. To be met with such visible irritation, an elevated tone, and a refusal to continue the visit was disappointing to witness from a physician entrusted with patient care. When I attempted to explain my situation, I felt interrupted, dismissed, and rushed. Dr. Ghazaryan stated that she had other patients waiting and ultimately refused to continue the appointment. The interaction escalated unnecessarily, and I found her tone and conduct unprofessional. She then left the room in a manner that drew attention from others nearby, which was both embarrassing and upsetting. My concern is not the $50 fee itself. Medical offices have every right to charge fees and enforce their policies. My concern is that patients should be informed of those fees before they arrive for an appointment. Unexpected charges presented at check-in leave patients with no opportunity to plan financially or make an informed decision beforehand. Following the incident, I contacted the patient service call center to report my concerns because I believe both the lack of transparency regarding fees and the manner in which I was treated warrant review. Patients deserve clear communication, advance disclosure of charges, professionalism, and respect. Unfortunately, that was not my experience during this visit. What should have been a routine eye appointment became an unnecessarily stressful and confrontational encounter that left me feeling that my time, circumstances, and concerns as a patient were given little consideration. read more

Awful. Waited over an hour and I'm still not in yet. No announcements, no apologies! They easily could have told me when I checked in that they were running behind but they did not. read more

Nightmare office! Your call gets directed to a call center always. One has to wait several days to hear from the receptionist, Jackie who is pretty much in a box (if she does return your call at all.) She is fixated on what the insurance screen shows and will not attempt to call your insurance to expedite any services. After two months of canceled cataract appointments, I've finally decided to start over and go elsewhere. Yes, most appointments are scheduled at specific times and yet one has to wait at least 2 hours to be seen. The stress and frustration of this office is not worth it. Save yourself the trouble. I would give zero stars if possible. read more

STAY AWAY- YOUR EYE SIGHT DEPENDS ON IT. Absolutely TERRIBLE experience. My girlfriend had an LPI performed by DR. Cook, and afterward her vision became worse and she now has double vision. We have since spoken to other doctors who told us she never needed the procedure in the first place. What makes this even worse is the complete lack of accountability. We tried for almost a YEAR to get her medical records from the office this doctor works out of and were completely ignored. How the hell is it acceptable for a medical office to ignore a patient for almost an entire year when she is simply trying to get her own medical records? Now she has to deal with eye drops and other treatments because of this surgery, all for a procedure she never needed. Complete BULL SHIT. DO NOT SEE THIS DOCTOR OR ATTEND THIS CLINIC. I unfortunately had to give 1 star to post this. they do not deserve any stars. read more

Be aware! If your appointment is at 9, you should arrive at 7:30. Even if you're on time for your appointment, there's still a wait! They overbook every time, they don't even have enough seating for elderly patients and it's like this every single time. The staff is unapologetic and not mindful of the situation. read more

Shut it down I waited 2 hours for a 10 minute consultation and I was told to just wait out the pain I was having in my eye until I could get "approved" read more

I scheduled an appointment with the doctor, and when I called the day before to confirm, I was told they had no appointment scheduled for me. We rescheduled, then the same thing happened. Then we rescheduled again, and it happened a third time! read more

Very rude and unfriendly and unresponsive staff. It feels like the Dr Anna doesn't care about you. Go somewhere else

They overbook like 15 people for the same time and the wait is a minimum of 45 mins if you are lucky.

Wow what a different kind of experience than expected. After my insurance set up appt, I reviewed and was pretty concerned when it was all bad. The staff were helpful (it was my first time there), clear in directions and what to expect. My appt was for 2:30 and I was seen within 5 minutes. Dr Savetsky was right on with my issues. I'll be going back. read more

Called: Sherman Oaks Office For: Surgical consult Ms. Kimberly Lopez at extension 105, if she is to be believed, was the worst representative of this company and she and Specialty Eye are should be embarrassed and ashamed by the treatment of their patients. I called to make my initial appointment to meet with an eye surgeon for a proceedure that I require. I was genial and gracious as I usually am on the phone, particularly when dealing with medical office personnel as my father is a surgeon (retired) and I worked in his offices when younger. Say anything you want about the medical profession ultimately it is a service business and the care and service delivered by this young woman was shameful. She showed herself to be glib, unhelpful, rude and, frankly, inept at doing her job. If she represents the quality of care that this company delivers, I would not dare to have one of their physicians examine my eyes, let alone perform the surgery for which my GP (at Lakeside Medical) referred me. ... ... Anyway, we both were getting frustrated and increasingly tense, however, I am a PATIENT trying to make an APPOINTMENT, to bring my business to them... ... ... I just wanted to make an appointment. When, I asked to speak to some other representative that might help me, Ms Lopez was the only one there. When I then asked to speak to her supervisor, she was not in the office. when I then asked for the office manager, She had gone home for the day and when I said that I wanted the office managers name she put me on hold for over a minute, perhaps hoping that I would go away. Sha came back and said Diane or some such. So I asked for a last name, and she said she wasn't allowed to give me that information. Really? Did she somehow get the feeling that if I wanted the name I wouldn't be able to get it somehow... Anyway, I asked for the office manager's voicemail or her direct supervisors voicemail to which Ms Lopez told me that there was NO VOICEMAIL. I am very comfortable saying that I believe this to be an utter LIE by Ms. Lopez. She went on to suggest that I could call back on Monday. By this time I was livid and I informed her that I was going to contact my doctor and tell him exactly how I had been treated by the company to which I had been referred by him and that he would likely be contacting the doctors at Specialty Eye are and might stop referring patients to them, she seemed as though she was used to making people angry and upsetting clients and potential clients all the time. IS THIS HOW SPECIALTY EYECARE DOES BUSINESS? Does this company care so little for their clients, so little for their business? I cannot believe that the supervisors of the office staff or of the scheduling staff are not aware of this type of behavior by their staff. I don't believe for a moment that I am the exception. And if the office management is so lax about the behavior of their staff, they do not deserve their position anymore than Ms. Lopez. She should be dismissed immediately. Her replacement should be trained and at the very least know the locations of the offices (not just the street addresses, but what area they are in relative to one another and the city(s)) They should understand the importance of the idea that they represent the company and the individual doctors therein. The staff at the front desk and on the phones are the ambassadors for the business and the Dr's. They are as important to the business as are the med techs, Pas, NPs and even the Dr's. In this event this ambassador was a dismal failure, an embarrassment and a detriment to the company. Why would I give my business to a company that can't keep its house in order? This woman should be fired and her supervisor, at the very least, reprimanded and restrained. This was not the way to treat and speak to a patient, a senior citizen or any person. read more

This place should be shut down. The service was terrible. I had to make more than one trip to get my eye glass prescription. The prescription was so bad I have to go to another eye doctor to have it corrected. The prescription was so bad I couldn't see wearing those glasses with that prescription. The glasses cost over six hundred dollars. How did this guy even get a license? This negative originated at the Sherman Oaks office. read more

I went there for an interview. The interview was 1 minute long they wasted my time and told Me they aren't hiring till June 1st .The manger had horrible energy and unfriendly. The front desk staff are unprofessional and unfriendly with a rude attitude and no customer service. read more

Took my elderly Mother here, took 2 hours start to finish. Dirty, out of date equipment, sketchy vibe from staff. Now here's why I'm giving this place 1 star - They told my Mom to come back in one month (soonest they could schedule her)... I take her back and they give her same tests. Doctor comes in after staff tested my Mom (plus dilating her eyes) and is confused as to why she is even here. He says there was no point in her coming back for same tests. My mom even asked the assistant how these tests would differ and why she was having them done and the nurse/assistant uncaringly replied "Ask the doctor, I don't know." My Mom enquires "Shouldn't you know what tests you are giving me"? and the assistant repeats the same exact thing "Ask the doctor, I don't know." So now the Doctor walks us back to the office and the office manager hands us some papers and tells us we need to get them filled out. I ask "Why didn't you give these to us a month ago when we were here and why did you schedule us for the same exact tests ?!" He doesn't bother to answer just starts repeating that we need to have these forms filled out by her doctor. I told him we already did that otherwise we couldn't have gotten an appointment here. My elderly Mom was weary / disappointed by now and tugged on my arm asking to just leave this place. read more

I came once, there was no one at the front desk. I rang the bell and called out "hello" yet nobody came to the front. I could here laughing in the back room the whole time. Decided to return another day and got an appointment. The nurses are very impatient and treated me with sass and attitude and the doctor took forever to show up. When the doctor finally showed up, she was very nice and respectful, but everyone else on staff seemed irritated to be dealing with customers/patients. read more

They don't return calls, they prescribed wrong eye drops and when you try to get hold of them, they take a message for the dr and never return your call, or address your problem. Have been waiting for over 2 months or so for them to get back to me, still no response. read more

If I could give 0 or minus stars I would. Don't waste your time here. They schedule 20 patients at the same time. There are not enough chairs. People stand and waiting on street. It's not a health care place. It's a making money conveyor. Avoid this place! They dont have a time to spend with patients. Everything they do is charging your insurance without taking care of you! read more

Unprofessional. Uncaring. Liars. I filed a grievance with my insurance company against them. They cancelled my first appointment, then made me wait a month for a second appointment. I arrived and was told there was no optometrist to see me. Hello?? I asked for the manager. They wouldn't come out to talk to me. So I waited 2 months and not even an apology. They lied to my insurance company and said the physician had an emergency and "clinic was cancelled for the day" huh? Flat out lie. An optometry emergency?? They didn't cancel my appointment. If they tried they would've told me. I guess the emergency occurred 3 minutes before I arrived. They did not care. read more

Specialty Eyecare - The BS lie they told the insurance company. - Optometrists Near Me - Sherman Oaks, California

The guy that works in the back look like he doesn't want to be here. Rude!!! He kept calling people into the back office but leave the patient here to wait for a long time. It's been a little over an hour and the doctor hasn't seen any of his patients yet. The first patient that was called before us is still waiting and she did mention it will be a long wait. Like what is taking the doctor so long to see their patient. If you're going to be late please plan your patient's appointment accordingly or at least let the patient know that the doctor is running. As I am writing this review finally the doctor decided to go to patient one. Sucks people have to deal with this service knowing they don't have much of a choice based on their insurance. read more

This facility should be shut down. When I entered at 11am I was startled to see a room full of people. I counted 10. I asked the receptionist how many doctors were in today. She said one. The receptionist had her mask on below her nose. As I signed in I told her she needed to cover her nose. She pulled her mask up over her nose. I noticed about 10 minutes later her mask was below her nose again. I sat and waited for 1 hour. After an hour the woman next to me asked the receptionist when she would be going in to see the dr. Her appointment was at 11am. I was shocked. The dr. had double-booked. At that point, another woman became irate. She was there with her older mother and was complaining about the situation. She also had been double booked and was waiting an hour. I couldn't believe this was happening and should have left...but it had taken me 3 weeks to see this 'Cornea specialist'. I was put into a back room after a little over an hour where I saw 2 other rooms with patients sitting. I asked the receptionist how long it would be before I would be seen. She said about 30 minutes. Living in covid times I felt extremely uncomfortable. The dr. wasn't taking any precautions that other doctors were taking and at this point I asked for my $ back. I'm now seeing eye doctors out of my Healthnet coverage. I have seen many unprofessional behaviors at other Specialty eye centers but this was the worst. Also there was a patient sitting in the waiting room with no mask. On the door it says, No mask, no service. That wasn't enforced. This facility is located at 13739 Riverside Drive, Sherman Oaks, CA read more

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I normally don't bother writing reviews but i really feel like I need to. I will start off by saying this is by far the dirtiest eye doctors office I've ever stepped foot in. I'm embarrassed for them. They didn't even have the air conditioner on, it was very hot and stuffy. The receptionist were rude, unfriendly and slow. They worked at a sloth's pace and gossiped with each other like high school girls while having everyone in the waiting room . I'm sure this company could hire a high schooler and they could do a much better job. I was finally seen by Dr. Birow who was just as unfriendly, unkept and tired looking as the office it self. I was seen for a stye in my eye lid that I've had for over a month he "examined" my eyelid by looking at it (without using gloves. Gross!) and he then tells me to continue applying heat. He didn't give the stye an injection like I was told he would. I walked out with zero treatment. This was a complete waste of time and such a terrible experience i actually took the time to write a review. If i could give zero stars i would. This whole staff needs to choose a much different career path. read more

WORST SERVICE. DO NOT GO HERE. It's an absolute nightmare to even schedule an appointment with them over the phone. I need to wait like 2 hours every single time it's extremely frustrating. They blame it on corona virus! read more

Waiting room full during Covid, Waiting 50 minutes (so far) to be seen, with appointment! Incredibly disrespectful, patients double-booked! Unbelievable! read more

Too bad I can't give zero stars. Incredibly rude and unprofessional. The first visit I waited for an hour and a half for a simple eye exam. Then they split my appointment into three. When I went to the second, they told me it was not covered by insurance. Why did they schedule it then. I called insurance and they said it was, in fact, covered. A complete waste of time. The female doctor was very argumentative and not very intelligent. I'll be going elsewhere in the future. Plenty of doctors in L.A. to choose from. Extremely substandard. read more

This place is terrible! I don't even know how people still going there. Single dr for over 20 patients, they make you wait forever even if you made appointment months ago. Very stressful place to be in because everyone is mad and yelling from every room about their waiting time. read more

Went to Specialty Eyecare/Brand Blvd. with an emergency. Dr.Gariellian was very good... Office staff... HORRID. Was told by Dr. to come back in one week for a follow up and was then told by the front desk that I could not get in for over a month and a half!! Explained that the Dr. requested me to go back and the response was "are you losing vision?" - "um, no." "Well, then we can try and get you in next month". Not going back. Sadly it's the only place my HMO offers. read more

I brought my grandpa here to get his eyes measured. Our visit there was very straightforward. The receptionist took my grandpa's information and found all the necessary documents on their system previously provided by their Glendale office. They were quick and lovely to work with. We only waited 15 mins. The interior decor and waiting area was very outdated. Also the equipment they were using (although fully functional) also seemed outdated as well. The optometrist was quick and was done in less than 10 mins. Overall we had a good experience. read more

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I like the drs here if you can see one in a timely manner!! I wait forever whether it's here or Glendale. I feel rushed when I do see one in particular and her accent is hard to follow. My poor ride waited in car for two hours and twenty minutes! Couldn't come in due to Covid and it was a consult so I figured half hour? They are usually rude in here and no social distancing or anything! Masks below noses and waiting room full. All my other drs space appts far apart so only 2-3 people at most are waiting. Not here! I can't be around a lot of people and there was no regard for that. Sadly this is the only place my insurance allows. I'm thinking of paying for my surgery somewhere else where I get the time and safety I need. read more

Receptionist came in late ahe ia not so accomodating and not paying attention in the check in. They don't use English as their professional language and the schedule time was not fulfill we have to wait another 30 minutws from the appointment time. We arrived at 8:00 am their door is not even open until somebody havw to come in & go around the bldg to knock on the aide door. In ahoer they don't really care for their pt. read more

My father had an eye surgery done here for glaucoma he is over 90 years old, he went alone to this appointment, the risks of this procedure were not explained to him, he was so desperate for a solution to his eye pressure issue he trusted this dr and agreed to having the lasik procedure done, instead he lost total eye sight and when confronted the Dr, this man turned aggressive and stormed out of the exam room, please beware of this facility. read more

I have known this place for a while. Haven't returned since Covid so that is about 2 yrs. Now is worst. Front deck always unprofessional. Again culture. Remember folks Armenians and Arabs are rude and aggressive. I went a month ago to check my eyes. I forgot Dr's name but I know he is middle eastern from seeing his tag name. He spoke Arabic. Never seen him before. Says you might have glaucoma. He lacked empathy. It is the culture. That is way they are raised. But as a health professional be kind and understanding. You haven't done all the tests Mr dr? He said want you come back in a a month. I am going for second opinion. I wasn't impressed at all. Where did you get your training? Am not returning here. RUN people. read more

The worst place ever. Do not go here, the doctor I saw was completely incompetent. They also try to charge you to get a copy of your prescription; which is completely illegal!! Stay away! read more

Came to an appt for my mom today and it looks like they double book appts as the waiting room was packed like sardines. The Spanish speaking receptionist was very attentive and polite. However, the other Lady "Angela" by the eyewear was more the opposite. We let her know that the restroom had no paper towels or toilet covers and she literally turned her head. However, when I proceeded to give my mom a napkin she turned and said make sure not to flush that. Super rude and inconsiderate. This kind of staff behavior should be addressed. I do not recommend this place. read more

Today I was on HOLD for over 2 hours and was HUNG UP ON!! Not a great first impression. Is this normal? Will try to go talk to them in person. I will update if I have a better experience. read more

The worst place ever, very rude and not professional staff, they make you wait so long. Making appointments is impossible and useless. Stay away!!! read more

This office is full of crap was sent there by another clinic afilliated to them and the doctor told me what I already knew .I'm assuming he just looked at what the prior doctor put in my records so he only took about a minute with my son and told me that his insurance doesn't cover the surgery he needs.they didn't even try to get an authorization from the insurance.The dr told me to go look for a doctor that will take my insurance plus he told me that they don't do CROSS LINKING in his clinic I was told otherwise.I guess he assuming that I couldn't pay for the procedure he just dissed me.HMMMM MAYBE I DIDNT LOOK RICH ENOUGH TO HIM I do not recommend this clinic don't even waste your time read more

My appointment is at the Glendale location and this is my second time here. Customer service is horrible. The girls behind the counter are unfriendly, i think they think they are being professional but truth be told they ignore you and make you feel very unwelcome. The optician, a young lady, did not even bother to check my eyesight after seeing my previous prescription. Very incompetent. I wasted my money and my time. I will never go back there ever again. read more

This place is the worst I've seen in medical service, my doctor sent me for a routine exam, since I arrived I realized that people are treated depending on what insurance you have, and from there I had to wait, then they sent me to the back room, a girl placed a few drops in each of my eyes, after a few second I mentioned that my eyes was itching, she told me it was norma, because that was to dilate the pupils, two minutes later they sent me to another room, my eyes still itching and I star seeing blurring, a lady in white coat enter to the room she said good afternoon I will be performing you test. she probably took 3 minutes or less to do the test, I explain to her about what I was feeling in my eyes, and she told me that is because the drops they put in my eyes, but everything was fine, that my eyes was fine, that I only need glasses to drive and to read, that was no cover by the insurance but they have good prices, to go at from they will help me, she took a piece of paper and put 75 driving 225 reading, no prescription paper nothing yes a simple piece of paper. they tried to sell me the glasses, and ask for a deposit, I give them $20.00 I was no feeling to good, I went in to the car and stay for over and hour, before I can drive. but the iching continuo, I put some eyes drops, and help a little be, but I still having problems since that day. I spoke to the insurance company, they send someone at home to do another test, he ask me if I have problem with my eyes after he took the laser pictures and I explain to him what happen, he replay it, that he was concern because the exam show some black spot in both of my eyes. since that day I have encounter a lot of problems with my eyes, and now I have pain around my eyes and also in the bones closed to the eyes, especial my right eyes. I hope that what is happening to me is not serious, I don't know if this is happening to another person, but I'm going to see another doctor and I hope this is nothing serious because I will be sure that this place get closed, I will hold responsible Specialty Eye Care - Sherman Oak for whatever is happening with my eyes. Terrible service. read more

This Specialty Eye car sucks just as bad as the Northridge location. People, if your insurance covers something other then this place, JUMP ON IT!!! Even if you have to wait a month for your appointment. Just heard a guy as the opthamologis if he would have good enough vision to pass the dmv eye exam, after corrective eye surgery. The opthamologis says, idk, you'll have to go to the dmv to find out read more

Specialty Eyecare - I just realized that I need to clean the back of my shoes, they're FILTHY, oh my - Optometrists Near Me - Sherman Oaks, California