I had a very positive experience with Blue Chip Auto overall. They did an excellent job installing…read moremy windshield--everything looks great and the quality of the work is solid. What stood out to me even more was their service recovery. There was a small item I had requested that was initially overlooked. While it was inconvenient to have to come back another day, John handled the situation the right way. He was genuinely apologetic, took full accountability, and made sure it was addressed without hesitation. That kind of ownership goes a long way. Mistakes happen, but how a business responds is what matters--and in this case, they showed professionalism and care. I left feeling respected and taken care of. I would absolutely recommend them and would use their services again.

It doesn't get better than these guys! I chose Blue Chip to replace my windshield based on the…read morepositive feedback and they didn't disappoint. I requested a quote online over the weekend and received a call Monday morning. John set me up with an appointment and ordered the windshield then and there. What was the most helpful that he called my insurer while I was on the phone with him. My insurer told me that the crack had to be larger than a silver dollar to cover replacement. They went on to say that Blue Chip was not a partner of their insurance company. I asked the insurer if that meant that they wouldn't cover the windshield if Blue Chip replaced it. John promptly jumped in and told me that the windshield would be covered 100%, but that the warranty would be covered by Blue Chip rather than my insurer. I appreciated the clarification. He told me that there would be zero out of pocket cost to me. The insurer told me that the repair would be covered and John did the rest (which was literally everything). Blue Chip replaced the windshield right in my driveway, again, at no cost to me. The service tech, Dan, was on-time and went out of his way to answer my questions, like calibration of the camera. Since my vehicle was newer, it had a camera for emergency braking and adaptive cruise control, which required calibration by an authorized tech when the windshield was replaced. Blue Chip took care of that as well. Dan showed me where the camera was mounted and why it needed to be calibrated with the windshield change. Dan was professional, competent, fast and friendly. In the end, I got a shiny new windshield installed by professionals at no cost to me. I have found my permanent glass company!

On my way into work I struck a large bird which caused significant damage to the driver's side of…read moremy windshield. I called a couple other glass companies recommended by my insurance that opened early and neither had any appointment's available that day to replace my windshield. I called Magic Windshields because they were close to my work. Magic Windshields opened early so I called them right when they opened. I spoke with Gracie who was very helpful and checked with the installers and manager to make sure they could get my windshield replaced before I left work. I needed to leave work by 2pm at the latest and she made sure it would happen. I was also informed the company was also a recommended shop by my insurance, so that was a nice bonus. Gracie told me they could get it done and come to my work to get it done before 1pm. Cristian, the installer called me about 10 minutes before he arrived and quickly replaced my windshield. I am extremely thankful they were able to help me out so quickly and get me back on the road. The interaction I had with both employees was very pleasant and professional and the install was great.

Arrived on time to my home and did the job quickly. Happy with the work that I called them back out…read morewhen I needed a windshield on another vehicle. Will use again!

Arizona highways!! Need I say more. A rock hit my…read morewindshield which made a nickel size piercing in the windshield. Yelp led me to Expert Auto Glass Repair. Pete answered my call. He was so sympathetic and offered me to come down right away to fix it before it grew any more. Within 15 minutes my windshield was fixed and I was on my way back home. Reasonable price!

I am very pleased with the work that Napolean who was the technician that came out to my residence…read moretoday to replaced my windshield. He was professional, very knowledgeable, was sufficient and completed the installation like he stated before 12noon. I would recommend this company, they are punctual, follow through and very professional. I feel like they really va their customers. Thank you Expert Auto Glass for having such profound employees.

Thank you Zac for a great job in changing out my windshield!! Talked to you mid morning and you…read morewere at my house within two hours. You even called my insurance company to get approval. The best customer service ever!!

Good quality came here from California for a vacation and they treat me right! Fast and easy would…read morerecommend!!

I looked for a good auto glass shop, my insurance was sending me by default to their competition…read morebut I refused to go, and after reading some horrible reviews, installation issues, horrendous non-existent customer service, there was no way I was taking my car there. Let me start by stating that Tara out of the Provo office was outstanding from the time we had email exchanges to the time I arrived and took care of my car. Not only was she amazing but so where the crew, diligent, professional, courteous and efficient. The reservation, the repair and replacement including calibration was done with expertise and extremely quickly even if my car had all the bells and whistles on it. All I can do honestly is praise the service and work they performed. Their prices were competitive, and best of all you are supporting a small locally owned family business that take huge pride in their work, something you do not see in big box organizations. If you look elsewhere good luck. Would I recommend them, hands down in a heartbeat. They fixed my fully loaded Audi Allroad, and I will be back to see them to get my other car windows tinted. You get service, really people, a great family oriented business and support your local community, what more can you ask for. Thank you Prime Autoglass, I 100% recommended them to everyone. I never post but after my experience I had to share with everyone.

Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

This is an update to my previous post…read more After speaking with Lanette who was polite and very concerned I am confident she will address the road rage situation with the Driver.

I got a quote for a windshield replacement, I ask questions about the quote and details and I got…read moreyelled at. Rude people working there.

Dependable fast service Price was reasonable…read more Very professional and respectful Definitely recommend this company Thank you again very much 5star quality service

First off, Doug who assisted me getting my windshield replaced is absolutely beyond professional…read moreand amazing! He was able to get one of his top specialists Jessie to my location and under two hours and finished everything along with calibration that needed to be done and just under two hours as well! I highly recommend this company and will be using them in the future!

While traveling and mobility impaired, a side window on my vehicle cracked, likely due to a rock…read more When I called this company, I spoke with a lovely lady. She was considerate, professional, efficient, honest, and made her best effort to accommodate my schedule. The guys communicated in advance, showed up on time, clearly explained product differences, and answered all of my questions. They were efficient, professional, friendly, and squeezed me in on a Friday afternoon. I couldn't be happier. I highly recommend this company. Hopefully I don't need their services again, but if I did I would gladly call them again.

I requested service and James was available right away! He came on time as promised, charged me…read morewhat was quoted and did a great job! Was very communicative and informative during the process as well! I'd highly recommend!

Excellent service. From the time I called until the service was complete at my house was less than…read morethree hours. Family and veteran-owned local business

JJ and the team at 11 Bravo are amazing! Not only are they good at what they do, but they honor…read moretheir roots and give back to the community. We will always support a business like this. There are probably a million auto glass companies that you can choose from in Phoenix, you will NOT be disappointed choosing 11 Bravo, their expertise is unmatched.