Great experience with Universal Auto Glass. After a rock shattered our sliding door, every company told us we'd need to replace the entire door. Universal Auto Glass was the only one who said they could replace just the glass. The price was reasonable, the turnaround was faster than expected, and the installation was seamless. Angel our installer was friendly, efficient, and did an excellent job, the slider looks perfect. Highly recommend! read more

The tech from Universal Glass came out and fixed some windows, glazed some windows and replaced a couple of windows. He was very professional and did a great job. He gave us some options and explained issues. Very happy with Universal Glass. read more

Communication and Service was excellent! The technician kept us informed prior to his arrival and did an excellent job!

I had one window that would open easily but it was very difficult to close. The representatives from Universal Glass were on-time, courteous, and efficient. I'm pleased with how easily the window closes now. I also appreciate that there was no attempt to up-sell. read more

This whole review is a lie this place took my one-of-a-kind mopar windshield and replaced it with a low-grade terrible windshield when I asked for them to bring my original windshield back they couldn't. They finally did replace it with a Mopar windshield, but it still isn't the same windshield that went with my vehicle and it's still bothers me to this day, I don't understand why they didn't turn around and bring me my correct windshield. This place sucks. read more

Thank you for your wonderful service. The guys that delivered the glass were professional, patient and definitely understanding of the job they were doing. They moved my furniture with care, and cleaned up after they were done. I definitely would recommend Universal glass and would use them again. Thank you again Evelyn Vazquez read more

I needed a home window repaired due to a large crack. I recommend universal glass & would use them again. Shopping around, they provided the best value and amazing customer service. We own rental properties, and they made it easy by coordinating with the tenants directly and sent me photos along the way. Thanks to everyone who was involved with our service from estimate, scheduling, ordering, payment, installation, very well done! read more

Angel showed up on time and was timely with a great window install. I would recommend Universal Glass for all window glass replacements. read more

One of upstairs windows was broken. I called Universal Glass based on what I'd read on Yelp and I was very glad that I did. Daniel came out to measure the window and when it came it he returned to replace the glass. Very efficient and the cost was quite reasonable. If we have a need for window replacement again, we will definitely be using Universal Glass. read more

first got a free estimate from the company which i thought was fair then they showed up on time and did an excellent job installing the five windows !!!!!! read more

Great people. Quality install. They store my go to referral for my tinting business. They are very knowledgeable and helped me every time I call. read more

Universal Glass - Auto Glass Services Near Me - Phoenix, Arizona

The folks at this Universal Glass are great. From Heather in the office to the techs that actually came out and did the work. They put a "cap" on the bottom rail that the sliding glass door rides on. The original had worn and it was a bumpy ride for the door to open and close. They did a great job and even played with my Shih Tzu, "Buddie" that was constantly trying to help them. I would not hesitate to use them again for window replacement or any other service they offer. Very honest company and do what they say they will do. Good job guys. read more

My windshield was in bad shape and Universal Glass was quick and responsive..I had an appointment scheduled and someone at my door quickly. When the new windshield was having an issue calibrating with my vehicles sensors they were fast to fix and everything g was great. Wonderful service from start to finish. Did I mention they came to my home? How easy is that? read more

Slow and Expensive I attempt to use local workmen and businesses whenever possible. I like the prompt service, a personal connection and the ability to negotiate cash discounts. So when I needed to replace a window, I contacted a local company via online contact form and follow-up email. I promptly received a text providing a reasonable quote and scheduling an appointment for a technician to come and take measurements ... in 8 days. I had a gaping hole in my window yet I was unable to effectively communicate my sense of urgency. As communications continued I noticed references to Universal Glass, which was not the company I had originally contacted. I did not learn until later that the company I had intended to contact was defunct and its prospective customers were now being serviced by Universal Glass - a company nowhere near me. This added to my sense of discomfort. When the technician finally arrived to take measurements he was unable to give me an immediate quote. Instead, I was required to wait for a call from the main office. The new quote I was given was significantly higher than the one I had previously received. The cost for replacing a 70" X 22" window was more than I had paid for a large double-pane, picture window only a few years before. I understand that inflation has affected prices on most goods and services, but it still seemed inordinately high. However, needing a repair as quickly as possible, and already having invested a week in the process, I capitulated. Seven days after providing a 50% non-refundable deposit I received a call to schedule the installation... in 10 days. I'm aware that the process of glass replacement requires time, but 24 days from start to finish for one small window is glacial by any standards. Ultimately, the installation went smoothly and the installer, Daniel, was a delight. But rather than contact me about how I wanted to pay the balance, Universal simply charged the same credit card used for the deposit without notifying me. What if I had been near my credit limit on that card? These are the kinds of problems that arise when you deal with some distant unknown entity rather than directly with the installer. While everybody I dealt with at Universal Glass was cordial and polite, the inability to receive prompt service, the inability to negotiate a cash price, and receiving an unauthorized charge all reflected an impersonal, corporate vibe that was not a good fit for me. But perhaps it will be for you. read more

Universal Glass - 70 X 22 window - Auto Glass Services Near Me - Phoenix, Arizona

Amazing service! Called and got same day appointment. Daniel was the technician that boarded up our windows. He did an amazing job! I would definitely use them again for my window needs. read more

My house was locked from the inside when a dowel dropped behind a sliding door....door was shut too hard. I expected to have Angel, the service tech Universal Glass sent out to measure for a new window, order one and then I would have to break the glass window to gain access. Angel went the extra mile and managed to gain entrance. The charge was nominal. Universal Glass is hardworking trust worthy and I HIGHLY recommend!. read more

Needed to have a window repaired and was quoted hundreds of dollars from other companies. We contacted Universal Glass and was amazed by the lower cost and great service! Thanks to Heather and Daniel for your kindness and professionalism! The window looks great and we appreciate Daniel's kind words for my upcoming surgery. read more

Daniel and Angel came out and did the work on our windows...did a great job...I highly recommend this company for glass work.

Just had a chip repair done by Universal. They were fair on their pricing and kept me from having an insurance claim which is super fantastic this day and age they sent out Leon to do the repair and he was fantastic he did an amazing job kept me up-to-date on what he was doing and he also very kind because I was upset that this was my new car that I got two months ago and already got a rock chip and he just reassured me. It happens to everyone and not let it get to me and not have a bad day and he took care of my chip. It looks great I don't even know it's there. read more

Daniel came to fix a window at my condo. He is the sweetest young man. He was professional, fast and clean. He even cleaned up all of the old glass mess. I wouldn't even have known he was here-that's how great he was with the cleanup. read more

Great experience! Both technicians communicated when they'd be arriving, and then arrived when they said! They were very polite, professional and explained the process. The work was excellent and I love my new (uncracked!) windshield. Definitely recommend! read more

Very pleasant experience. Service is extremely professional and the price was less than expected! Very satisfied customer!

These people are real pros! I dealt with them this morning for windshield replacement, and I was very impressed with them. Matthew was very professional, friendly and efficient. I feel like I got a brand new car. Dealing with them through State Farm was a flawless and worry free experience ! Highly recommend Universal glass! read more

A window had gotten broken in a manufactured home that I own. The installer arrived during the specified time frame. He was very polite and professional. He even cleaned up all the broken glass that was still outside. read more

We bought this house about a month ago. One of the windows would not close and had a one inch gap at the bottom. I had to stuff towels in it and hope no one wanted to break in. Huge shout out to Angel and Daniel from Universal glass for going above and way beyond to fully fix this window. They didn't just get it to close and kind of lock, but took extra time to actually repair it as should have been the done before. Honest and hard working are two adjectives that come to mind to describe them both. Will we be back when our next 40 year old window(s) need repair? Yup! read more

These guys were awesome!! They helped us temporarily remove and replace a large window in our restaurant so we could swap out our giant pizza oven. They were fun, friendly, and you could tell they really care about their workmanship. Would use them again in a heartbeat!! read more

We live on a golf course and during the Thanksgiving weekend we had a window broken. Universal Glass got us an appointment to get someone out here for an estimate right away. We had estimate in hand same day, which we felt was extremely reasonable, and a new window installed with in a week. The Installer, Angel was extremely professional, he was on time, explained everything, installed the window and cleaned everything up as well. I will recommend Universal Glass and if necessary us them again. read more

Great experience! From the office personnel to the service team they are top notch! Thanks for the awesome work!!

Great service! Windshield installer was polite, efficient and did a great job! I got an appointment quickly. Very pleased.

Loved using Universal Glass. Angel was great to work with and very professional. Finished job on time.

Great service and very punctual. The guys did an awesome job, I got my service today and already told a couple friends about it! My go to glass replacement from now on! Thanks Universal Glass read more

Had Universal come quote me to replace a broken patio door/glass on a house we just bought. Very prompt and attentive. They came out and quickly provided a quote. They were very persistent in following up with me--which is fine, I didn't mind, but I was waiting until we got the flooring replaced (they were using jackhammers to remove tile) just to avoid any chance of breaking the repaired window. I had gotten 3 quotes (always get 3 quotes for everything!) and Universal had told me on every phone call that they had a "low price guarantee". So, today I'm ready to move forward with the repair and I sent them the lowest of my 3 quotes so I could give them my business. So, after a brief exchange where they seemed to imply that the competitor quote I sent them didn't include installation (um....it did) I got the following reply. "Unfortunately we are not able to beat that quote. I apologize. Have a great day!" Doesn't really matter to me. I just hope their guarantees on their work are better than the guarantees in their marketing! read more

They were very easy to communicate with and timely with in person estimates and installation. Very personable and experienced installer! The value was in line with other estimates I received. read more

Universal was awesome from start to finish. Robert answered all my questions, set up the appointment with ease and Michael expertly installed. They come to you (which is so convenient). Highly recommend to everyone, especially in this area. read more

Excellent service, replaced my windshield and it looks better than ever. will definitely use them again.

Got two windows repaired. Amazing service and work! Also affordable. Would definitely recommend

Ugggh...broken windshield on a new BMW. I really didn't know where to turn and was referred to this company by a friend. Can I give more than 5 stars??? This company came to my work, replaced the windshield and worked with my insurance company like it never happened. Super convenient, professional and I even got the same Pilkington brand windshield it had when it was delivered new. Phoenix roads can be the worst I'll be keeping this contact around. read more

Universal Glass - Auto Glass Services Near Me - Phoenix, Arizona

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My windshield was replaced within 24hrs of calling very efficient, professional service. Highly recommend

It was incredibly easy getting our cracked windshield replaced. You just have to call, they will get your insurance on the line to authorize it then they scheduled a repair guy to come out within a 2-3 days! He came directly to our house which was super convenient. They communicated well via text which was also nice to know when they were on their way day of while I was working from home. I highly recommend Universal Glass and will be using them in the future. read more

The worker was on time to replace my auto front windshield. He was totally professional, very neat, and everything worked as it should! I would recommend their service. read more