I had an issue with the customer service on my job. (see below). Upon seeing my review, I received a follow-up call from the owner of the company. He looked into the matter and called me directly. He was very gracious and assured me that his company strives for the best in customer service and customer satisfaction. He lives by his word about customer service and making the customer happy. He and his company really are as good as I had been told. Thank you Universal Glass for the great job on my window, following up and for the great customer service and satisfaction. I now feel comfortable in recommending you to others who need glass and window repairs. Original review: I received 3 different quotes from this same company for the same job. Each sequential quote was higher than the previous quote. My 3rd quote was $230 higher than the original quote. I questioned their estimating charges because the final quote included double the labor charge of my first quote. Their answer amounted to lame excuses. I had heard good things about their work so I had them do the work. I agree they do great work and the job was done to my satisfaction. When I received the final invoice I was charged for double the labor it took to complete the job. I called to ask for an adjustment and they refused. I would not recommend this company due to their shady business and pricing tactics. I really expected them to do the right thing and charge me the correct amount for the labor. If I did this to my customers at my business I would not have any customers left. read more

Universal glass did a great job. Showed up on time, was very efficient with time and very friendly.

I was amazed at the quick and thorough work completed. Logan was professional from start to finish. Cleaned up was immaculate.

I would highly recommend them. Tech was on time, clean quick and efficient. Office staff was amazing also. Very pleased!

Alex was the service technician today for one of those small, yet pesky, windshield "dings". I wanted to say that he called ahead, was on time, was extremely courteous, personable and provided awesome service. One of the things that struck us was that he really likes his job! That's great to see these days! Great asset, Universal Glass. Bill T. Phoenix read more

Always great service! We have used them several times and they are always on top of everything. Universal is my go to for glass repair or replacement read more

Logan came out and changed the glass on my vehicle. He communicated when he would arrive, how the job would take and answered all my questions. very happy with the service I received. read more

Several small cracks in my window were repaired with ease. Technician was on time, kind, thorough and explain the process. Could not have asked for better service! read more

Called my insurance because we had a cracked windshield and I was actually unsure if we had glass coverage. Before you judge, we just moved here two months ago, and didn't know this was a thing, to need your windshields replaced so often in the desert. We had 2 chips we could live with in the first 3 weeks, and then in the second month, a rock and a flat out crack. Anyway, my new insurance rep said, call Universal Glass, they are awesome, and gave me the number to the east valley branch. Called on a Thursday, they were here on a Monday with the right glass for my Audi hybrid. Fantastic. Ryan, the tech, was wonderful and efficient. I suspect he will be my new BFF. Excellent and smooth process. I don't know if other glass companies operate similarly, but I have zero reason to look elsewhere in the future. Thanks so much for great service. read more

A small rock hit my windshield while I was driving. My insurance company said i was covered and gave me the name of three glass companies. I chose The nearest one, Universal Glass. A man came out the next day and patched the ding in the windshield. No charge to me. He said a small smudge would be visible, but I don't notice it at all. I highly recommend Universal Glass! read more

They were great. Easy to communicate with and they got my windshield taken care of. Alex was awesome! He was very helpful and extremely nice. Thank you so much Alex! read more

I used this company to replace my two upstairs windows. I don't think they have ever been replaced prior. The team in the office had great communication and Angel the technician who did my measurements and install did a great job! Thanks guys! read more

Universal Glass - Before - Auto Glass Services Near Me - Phoenix, Arizona

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I had my vehicle windshield repaired by Alex today and he did a great job! He got all the dings, cleaned the glass inside and out so it's spotless, and vacuumed the floor boards. He went above and beyond. I highly recomend him! read more

Great mobile service! Needed a new windshield and they were at my home within 24 hours and did a fantastic job!

Vince replaced our windshield on 5/29/13 - We have full glass coverage, so no money out of pocket..... The technician arrived on time, and completed the job earlier than estimated. Not much else to say - Very professional, and we would definately use this company again. A no BS experience, with a minimal amount of effort on our part. Period. read more

I was very impressed with my experience with Universal Glass. I went to the location in Gilbert and it was the easiest process. They called me an Uber immediately after I dropped off my car. When my car was ready they had an Uber waiting for me outside my home to go back and pick my car up. Everyone was super friendly and it was one of the easiest experiences with car maintenance I've ever had. I will definitely go back the next time I need my windshield replaced. read more

Update: I had another service done on a separate crack on my windshield that was repaired, and a Caleb helped me this time and was just as great! First post: my brand new car that I had for only 24 hours had a rock from the freeway that wanted to congratulate me on my new purchase and it hit the top of my windshield and left a nice crack. Referred to Universal by my insurance agent, and the service I received from Universal was the epitome of perfection. Josie answering the phones and helping me set everything up was absolutely kind and patient and Ryan who came out to my place of work to patch the crack was AMAZING! He did such a great job on the patch and offered up some tips to help me protect my windshield in the future and I have nothing but positive things to say about Ryan and also Josie with helping me and providing perfect customer service. It's deeply appreciated since positive customer service is so hard to find these days. THANK YOU!! read more

We had our windshield replaced by Alex and he did a great job. He not only showed up on time and replaced the windshield but he detailed the inside of my vehicle. cleaning it out and vacuumed it. Would highly recommend him doing it again. read more

Ryan came out to my home in Mesa and was really such a pleasant young man. He called about a half our early and said that he was on his way, which always nice and some companies won't do this. Had many positive things to say about his company with absolutely all great things. The windshield came out great going out to take the blue tape now. Thank You Ryan and Universal. Also, this company totally stands behind their work with a warranty. I recommend them. read more

Definitely Not Recommended! Be Aware! Bad service. Expensive. Crooks. Screen from the window disappeared. Their worker does not remember things. Was waiting extra 2 or 3 weeks and overpaid over 300 dollars. Definitely Not Recommended! March 2021 service was in El Mirage, AZ. I was changing a few window glasses and had a big problem with this company, although I was prepaying everything upfront. It was nervous and unpleasant. read more

I was recommended from my insurance agent at State Farm to go with this company since I had a crack in my windshield. I called Universal Glass and spoke to Logan who went above and beyond with great customer service. With their busy schedule she was able to get me taken care of within 24 hours. Also Dustin or Justin who repaired my windshield also provided amazing service. I would recommend this place to my family and friends read more

I've used Universal Glass numerous times and would highly recommend them! They are always professional and courteous.

Caught a rock on the 101 that caused a good sized chip on the driver side of my car windshield. Universal had someone to my house in less than two days to do the repair. I can now barely see where I got hit. Insurance picked up the tab. Can happily check that chore off the list. read more

Brand new Lincoln, 105 miles...glass places said no windshield available, wait time of 10 days. Universal.....TWO DAYS, OEM and the finest and most professional technician (Caleb) I've ever met, "at my house". Very meticulous, organized and efficient. Wouldn't be possible to be happier than I am. THANK YOU..UNIVERSAL GLASS!! Recommendation: One million percent!!! Joie read more

My sliding glass window shattered into a million pieces, I needed a new 1. They came out, quoted me and was able to come back out the following day to install. Super fast, reliable and communicative. Would definitely use them again. read more

My Honda had a large crack in the window and I decided to give a few companies a call. Between the customer service and prompt attention to my needs I decided to move forward with this Company. The visit or repair was scheduled for the next day at 9am and the technician showed up 15 minutes early. The repair looked great and I would highly recommend this company to any of my friends or family. read more

Adrian did a fantastic job installing the windshield on my 2005 Corvette. Everyone at Universal was very friendly and accommodating. They worked with my insurance without any issues whatsoever. From my initial inquiry, to the post install followup call, they were informative, knowledgeable, and professional. I would recommend them to anyone who needs auto glass work. read more

I just had my windsheild replacee earlier this month. I called around a couple of places and got absolutely outrageous quotes. When I called for a quote from Universal Glass, the man on the phone actually seemed like he cared. He even asked what prices I found and matched my lowest price even after giving me his quote. I told him I would pay his quote because it was more than resonable. He said he could have someone out on Monday. I didn't make my decision quite yet so I said I would call him back. I was waiting to hear from some other places. He was also very knowledgeable about the glass that would be installed in my car and was more than happy to answer any of the questions I had. Before hearing from other places, he called me back apologizing that he misspoke about being able to have someone come out on Monday but he could for Tuesday and that he would honor the lowest price I found. I was pleasantly shocked at the fact that he called me back and was persistant that he would only charge me the lowest price I found that day. I decided right then and there, and made an appointment. They were on time, fast and efficient. They even gave a follow up call and assured me that I can call back if I had any other questions or concerns. I was extremely happy with the service I received with this company and if the glass lasts (:-P) I will definitely call them back if i need another replacement for that car or any other vehicles I own. read more

I had previously written an unfavorable review on March 3rd 2021. Today I received a call from Logan, the General Manager. She was very nice and concerned. Before I wrote the review the person said she had spoken with her supervisor, it doesn't appear that it was Logan. Logan refunded the amount that was over the amount we had agreed on and assured me that she would be in communication with her staff. I think anyone can have an issue, but if they try to fix it in a favorable way, they get grace! So I wanted the review readers to see that they did try to make it right! I am sure this situation won't happen again. read more

Recently had my windshield. The whole process was really easy to setup and have finished. They were able to work with my schedule and had it replaced next day. Alex was awesome. He was super friendly, got the job done quickly, and the quality is great. I would recommend based on my experience. read more

Great service. Alex did a great job. He was very meticulous and explained exactly what he was doing. He answered all my questions and cleaned up everything He worked quickly and finished within an hour. I definitely recommend Universal Glass. read more

Just got off the phone with the manager, he tried giving me a lecture on how I should have known that a picture window is actually two windows, didn't know, initially when we got the estimate the guy told us it would be for the whole window, meaning to us the my would replace the whole window, nay nay they install one window and told us that's what we were given an estimate for, pretty pissed right now, told one thing and did another, I wouldn't recommend this glass company for anything, what a truly underhanded company read more

I would totally recommend this company for your home glass repair & replacement! Billy the glazier/technician did an excellent job, he went above and beyond a normal replacement of my master bath window, which had recently started leaking. After checking with a few other local glass repair companies, I chose this company as Monique in the office was the most professional, had the fairest prices, and by far the best service I've received from ANY service provider here in the valley! If you need glass repair or replacement on your house, choose Universal Glass, you wont regret it! read more

This company has gone above and beyond for me and taken care of me in less than 24 hours! Huge shout out out to Brian, Bonnie, and Dustin for the hospitality since the very beginning all the way to the very end, and being so prompt and generous! After the luck I have had with my car being broken in to, they were not only a business to work with but super friendly and supportive of my situation! Such a HUGE blessing! Thank you so much! read more

Big thank you to Randy and his team at Universal Glass! They have made auto windshield replacement a breeze!! Their repair tech called me to let me know he was on his way. He showed up on time. Completed my windshield replacement at my office during my work day so my car could sit and the seals would be dry before I finished for the day. This is the third time I have used Universal Glass since moving to Arizona and I can highly recommend them to anyone! First class service and quality work!! Thank you again for your help!!!! A+++++++++ read more

Outstanding!!! Thanks to Logan and Robert, my truck was back on the road with no lost time! The Service Technician was quick to replace the driver side glass, thanks to him the Truck was no longer vulnerable to the expected rainstorm. Universal Glass is top notch i strongly recommend them! + read more

Caleb White just left from having installed a new windshield for my Honda. He called before he was due to arrive, he arrived on time, he was very friendly, polite, and competent. Working with Universal Glass has, once again, been a very positive experience. read more

Lady I spoke with was really great and gave us all the information we needed. Decided to choose them for our glass needs. The day of the appointment scheduled, no one shows up so I called. Apparently I wasn't in the system. Incredibly disappointed. read more

So a windshield repair pretty much goes well... or it does not. From the start this process was efficient and painless. The appointment process of friendly and efficient and completed in less than 7-8 minutes (more than 1/2 that time was taken by insurance company verification procedures and not by Universal Glass!). The tech (Dennis) came out ON TIME. He identified himself appropriately and informed me of what was going to happen. After a few minutes he rang the doorbell again to inform me of a piece of trim that was broken. I knew it was already broken and told him so. 30 minutes later he rang the doorbell again and indicated the job was done (the exact time he said it was going to take). He also fixed the little trim piece that was broken. Nice touch. read more

Great customer service, friendly office staff and knowledgable technicians..they replaced my windshield without any problems.. I would definately recommend them to anyone.. read more