I write this review for my wife as she is the one who directed us to Best Glass. We have an antique table that belonged to my wife's mom. The glass on top of the table broke and we had to replace the glass only thing is the glass was had an intricate design. So we had to find a glass place that could cut an intricate piece of glass. Our first visit was just to go over the details and the lady that works the front desk showed us what glass we should use. We had to return on another day with the table and this one employee came out to trace the design of the table top. I was actually in awe on how he did the tracing. We returned after the glass cutting was completed and had the table with us and sure enough the glass was the design of the table top. We were so pleased with the work and the gentleman who brought the glass out to place the glass on the table was I think in awe of the table and gave him a little bit of history of the table. He wrapped the glass to the table with plastic wrap to keep the glass and table together to transport it home. When we finally got it home we couldn't have been more pleased. Their staff is very accommodating and helpful and I must add very patient too. The cost was reasonable especially considering the cut of the glass has curves. So if you have some glass work to be done try Best Glass. read more

Best Glass - The glass top for our table. - Auto Glass Services Near Me - Phoenix, Arizona

Customer service and quick exceptional workmanship. Mary was of great assistance and made suggestions to make the process quick and easy.... Definitely doing business with them for my future glass projects. read more

When we were on vacation our bedroom window was broken (we are assuming by a golf ball). Best Glass was able to get out quickly to give us an estimate (we got a few of them) and they were priced fairly. As it was a dual pane window it had to be ordered, it came back in the time frame quoted and was installed promptly. We would definitely use Best Glass again. read more

On September 5, Mary from Best glass company promised my new patio door glass would be installed in 2 to 3 weeks. I'm posting this on October 6, so they lied to me! They already have $755 of my money, because I thought we could trust each other. read more

Customer service is outstanding. Looking for a replacement for a glass shelf, I called them and was referred to Mary, who works with residential order customers. Mary asked what I needed, confirmed that my dimensions were correct, and answered my questions about appearance, polishing, etc. I wanted the strongest piece of glass that is also the safest, and Mary was very kind to answer my countless questions. Their price was amongst the lowest -- though not the lowest. I thought that the slightly higher price was a good trade-off for the quality of the service. When I arrived to pick up the shelf, they put the shelf in a cardboard "frame" and wrapped it securely in paper for the trip home. Nice touch! I'm pleased with the purchase -- both in terms of price and service. read more

I needed some mirrors cut and from the front office to the back everything went smoothly. Mary was very helpful and professional and got me in and out quickly. The quality of service was excellent and Robert had my cuts done fast and efficiently. I highly recommend this place for your glass or mirror needs. read more

If you're looking to have a windshield chip fixed, I would highly suggest that you look elsewhere. I can't advise on the other services they provide, but my experience with their windshield chip repair service is one I wouldn't wish upon any person. I called to confirm to see if they repair windshield chips, and they advised they provide the service from 7:30 am to 8:30 am, M-F (very tight window). I showed up at exactly 7:30 am to be told that the individual is about 20 minutes out. 20 minutes elapsed and still no person was available for repairs. After another 10 minutes, I simply just dipped out. Like why offer this service if it has the potential for such a negative customer experience? They may indeed have the best glass, but they sure as well have thee worst service. read more

I've used BEST GLASS twice. The first time it was for glass tops for a couple of dressers and they beat everyone's price in the valley and had the work done in less than half the time the stated. So I knew who I'd be calling to do the glass doors and shelves in my kitchen and the mirror & glass in my new closet turned dry bar. Absolutely stellar service and unbeatable prices. Everyone there has been in the industry for years. I won't go anywhere else for glass or mirror. read more

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Not the best if you live in a high rise. I called to get a quote and specifically asked if they would service my building as I'm on the 14th floor as I've had other companies come out to estimate the job only to say my building is on their "do not service" list. Well after they assured me I wasn't on any such list, I had their estimator come out. He assessed the job and thought the work could be done without hanging off the side of the building to get to the windows from the outside. Fast forward three days and I get a call from the owner stating my building is on their "do not service" list and that my request for an estimate should have been flagged in their system. When I ask why, he stated they'd have to hang off the building to service my windows, which was the opposite of what his estimator had stated. I referenced my previous conversation before scheduling the estimator and my frustration only to receive a somewhat insincere "sorry" before he quickly got off the phone. read more

This business has great and service with reasonable prices. I called them for a quote on a glass top for our wood dining room table and they came out took measurements and provided me with a quote whiting a week. This glass was fabricated and installed within 3 weeks with great quality and reasonable prices. I would use this place again in the future. read more

Just wanted to let you know about the wonderful service (repaired our glass on slider) we received from Kevin. he was very friendly and energetic to make our experience a good one. Kevin even help us with our other sliding glass door that was hard to open, when he was done we could slid it open with one finger. Customer for life! read more

I spoke to Steve regarding a commercial store front I was looking to install. He had very horrible communication, never answer when I reach out and his voicemail is ALWAYS full! When he did answer, he was very rude and made me feel stupid for asking questions. Very unprofessional! I believe that first impressions are important, they give you a preview of the company and Steve left a very bad one, resulting in me getting the work done elsewhere. 0 out of 10, don't waste your time or money here! read more

AJust needed a windshield replacement from a freeway stone impact. Called Best Glass as I previously used them via a Pat Quart Insurance recommendation. Dan, from Best Glass, just completed the job in only an hour including the detailed camera recalibration. He did a terrific job, was very professional, friendly, and answered my questions. A great company and I will certainly use them again when needed and recommend them to friends. thank you Best Glass and thanks to Dan Howard Krasnow Scottsdale read more

Great service. Took my order for custom desktop glass. It was ready two days before their stated delivery date. They helped load it with care. The fit was perfect and I couldn't be happier. Definitely great service. read more

Excellent customer service from Mary, great workmanship. Install was completed as scheduled and looks great.

I had my car windshield replaced recently and the technician did an excellent job. He was courteous, friendly and had the job completed in record time. I was very pleased with this service. Thank you Best Glass read more

Great customer service! After speaking to my insurance agent about my windshield, Mary called me right after and helped me start my glass claim. She stayed on the phone with me and answered all of my questions! Mary was very kind and patient as this was the first time I experienced damage on my windshield. Also, I did not know they will come to you either at home or work! That is a plus! The day of my appointment, Daniel called letting me know he was on the way. Once he arrived, He started working on my windshield and when he finished I could not tell the difference. THANK YOU!!! read more

Very professional. Arrived on time. Installers were very Friendly. Did great work. Worked seemlessly with Insurance.

We had our window glass replaced in our dining room and bathroom/closet windows from being recommended to Best Glass from Pella due to the size and location of these windows. All the employees are wonderful. The dining room windows ended up being a bit small in the current window frames so they reordered a larger size and got them all installed in a very timely manner. They look wonderful now. They stand behind their work and want the customer happy which is so appreciated, especially these days! So thank you to ALL that worked on our project and would definitely recommend them for any window or glass needs. read more

I've used Best Glass for years. They do a great job. Mary in the office is exceptional and I truly appreciate them every time. I need my windshield replaced and it has been quite a few times. read more

I needed a very small piece of plate glass for a picture frame, so I stopped at Best Glass. I was definitely not their biggest customer, but they treated me like I was. They will be my first call anytime I need some glass work! read more

I brought my grandmothers china cabinet door in, the glass had been broken during a move, and they took it back and got it done in 30 minutes. And the cost ended up being even less expensive than what I was originally quoted. I also had expected to have to reassemble the door with the new glass myself (I didn't know for sure what their scope was) but they returned it back to me all put together and in perfect condition. The service was amazing, they were so friendly and so helpful. I would highly recommend! read more

After speaking with Bob H., owner of Best Glass, I feel that I must correct my review. In light of additional information provided by Bob, I can give a much higher rating for this company. Bob is very open, professional, knowledgeable, and friendly. He explained the glass repair warranty that is provided with this service. I was not aware of many of the details of the warranty or of the glass repair process. I did not give a 5-star rating because, as I told Bob, I think that the service personnel should inform each customer of the warranty terms. I am happy to provide this update to my original review. Thank you, Bob! read more

I don't write many reviews but thought the owner of this business would like to know. My friend called today to get a quote on getting a kitchen glass shelf replaced and was getting ready to give dimensions of the glass and the woman on the phone acted inpatient and put me on hold. You lost a customer. read more

Literally the 'BEST GLASS' company in the valley. Prompt/ Easy / Helpful- they make doing business with them pleasant in todays crazy world. Call them you will be happy and never use another Glass Company again. read more

I needed the glass door on my shuttle bus replaced quickly and Best Glass was awesome. I wasn't sure about pricing and labor with a weird replacement like a bus door but they got it done perfectly for a good price. The men working on it were really nice and very quick. Highly recommend! read more

Wanted to express my gratitude and mention the great experience and customer service Mary offered me, I simply did a google search hoping for the best. She was very informative and made me feel at ease with my order I love the end result and love how my dinning table looks thank you Mary and thank you for providing excellent customer service. read more

Best Glass - Glass Table Top - Auto Glass Services Near Me - Phoenix, Arizona

Horrible customer service John Anguish is one angry person He rather yell at you then listen to your problem I had to hang up on him rather then take his abuse Report the company to ROC read more

Best Glass - Defective Glass Shower Panel - Auto Glass Services Near Me - Phoenix, Arizona

Best Glass replaced both our Toyota vehicles right on our driveway. The technicians did a good job on the glass replacement jobs however they didn't reattach my remote starter antenna because it's an aftermarket accessory, they won't listen to reasoning and kept saying it's their policy - i don't care if it's your policy, when you remove something off the glass, it's your responsibility to reinstall it - I had to call the office to get the manager to come out and brought me some commercial grade double sided tape. Other than that, I'm very happy with their work so far. read more

We had 3 glass tops replaced and they were so communicative about lead times on the glass, when the installers were coming and had awesome follow up. They've been in our neighborhood for over 30 years and I was impressed by their other positive reviews. My suggestion-take them up on coming out to measure-don't try this yourself! The tables look beautiful and the price paid we thought was very reasonable. read more

We had 2 bathrooms that needed glass shower doors replaced. They came out quickly to look over job and came back with an estimate. Very happy overall with the start to finish of the work. read more

The service was great. They actually came to my job while i was working and took care of business. Thanks a bunch will definitely refer them to anybody. read more

I am shocked. I had 2 small rock dings in my windshield and Best Glass only charged me $40 - Plus I only waited 30 minutes and then I could barely see where the cracks were. Super Great Service ! read more

Our Honda CR-V windshield was damaged with a stone chip. That grew into a horizontal crack and also a vertical one. I called our insurance agent who gave me the names of 3 companies they had very good luck with and left it up to me to choose which one to call. An online review suggested one of the three had a lot of negative feedback so the 3 suggestions became 2. I went to the websites of the other two, Best Glass being one of them. I used the other 2 companies online "request an appointment forms" late one afternoon. Literally first thing the following morning, Best Glass was calling me, saying they had a technician available the following day. They called my insurance adjusters office with me on the phone and a dispatch number was assigned. Best Glass and I agreed on an appointment time. It wasn't until much later that same morning when the other company called me - I told them another company had already called and set an appointment. Thanks for calling but the early caller got the work. The following day the installer called to say he was running ahead of schedule and would it be OK if he was early. Soon thereafter he arrived. He went to work and within about 30 minutes the new windshield was installed. Not only was Best Glass very efficient, the installer was extremely friendly and invited me to watch if I wanted. While that was a nice offer, I suspect most tradespeople prefer not to be monitored so I left him to his work. Our CR-V has a Honda safety package consisting of monitors that use a device behind the upper windshield to activate all of the various systems like the adaptive cruise control to name one. Whenever a windshield is replaced the sensors need to be re-calibrated to the new glass. Best Glass contacted the calibration center who in turn called me to arrange for the calibration. The calibration was performed the next day and thanks to Best Glass not only do I have a sparkling new windshield, I also have the safety system re-calibrated. All in all this was an excellent experience. While I hope we do not need their services any time soon, should we need a windshield replacement company we would not hesitate to call them. We would recommend them to anyone who asks. read more

So just based off my recent experience I'm very happy. The glass gentleman called me about 15-20 min before arrival. He showed up was professional and kind. The process only took about 20-30. So far so good and would recommend read more

This company is a pleasure doing business with. Great communication and customer service!

very pleased with best glass. I took in a pic frame and was told the way it was made did not lend itself to repair. That saved me from wasting money on a repair that could not be done economically. read more

I was looking to replace the glass in a shattered mirror. Replacing the mirror's glass instead of buying an all new mirror was a first for me, and I was unsure if it was even worth the trouble. Best Glass made it so easy. I requested and received a quote on a Saturday and the mirror was ready by Tuesday. So fast, friendly, and reasonably priced. The mirror looks brand new for half the price of a new mirror! Very happy, would recommend. read more

I would recommend working with John at Best Glass any day. He was prompt and went above and beyond. He even repaired a problem weeks later.

I have had windshields replaced, repaired and home and office glass done by Best Glass and have always had quality work and great service done by knowledgeable, caring and efficient service people. I highly recommend Best Glass. Yvonne Knaack read more