I had a really great experience here. I came in just to see what they had--I was completely open and didn't have a specific outfit in mind. I wasn't necessarily looking for navy; it could have been cream or black in satin, I just wasn't sure what I would end up with. Saya was incredibly helpful and patient. She guided me through trying on different sizes and options, and she had a beautiful navy camisole that I ended up purchasing. She also helped locate a satin skirt in a shorter length at the outlet and arranged for it to be shipped directly to my home. Now I have a beautiful new outfit, and everything was handled with great efficiency and attention to detail. I really appreciated her professionalism, organization, and kindness. Highly recommend working with her. read more

Over priced inferior product. I bought a pair of Vince jeans, which were the most expensive jeans I've ever bought, only to find they were defective with a crooked seam. They wouldn't let me exchange them without a receipt. I guess I will go back to shopping at major department stores. read more

Vince - Vince jeans - Men's Clothing Near Me - Los Angeles, California

Wesley went out of his way to help my Mother-in-law find the right size for a pair of shoes she purchased. He was also very pleasant!

Loved the new arrivals!! Went in for a couple of long sleeves and jeans but needed helping finding the right fit. I must say, customer service was top notch! Friendly and knowledgeable staff who even gave me styling suggestions - god knows I need them haha! Thank you guys! read more

Went inside to this location and the sales associates smirked since I was dressed plainly. They immediately told me where the sales section was and laughed. Terrible customer service for cheap clothes that are mostly made in China. Pretentious attitude for cheap clothes that go to Nordstrom Rack in a few months haha. These sales associates need to learn how to sell and grow up. read more

I have purchased many items from Vince clothing and at first they seemed well made but have noticed a trend recently..... in a short period of time the lack of real quality shows. Latest examples are a hoodie which lost its shape and became flimsy after just a few months. The killing blow for me was the 'fine" cashmere sweaters I recently purchased. One was blue and the other grey cashmere cable knit...the knitting came apart a little after several months. Unless I used them for contact sports this should not be the case. Minor repairs were possible but shouldn't happen. Only one striped sweatshirt and a couple of polo shirts have lived up to my expectations. Not a great track record for me. There are other designers which offer quality that's expected in this price range. To be clear, this is nothing against the Vince store or management at all, this is strictly a critique on the quality of the merchandise I have experienced. read more

I stopped yesterday, the clothes were unique and exquisite. The prices are in tune with the quality. The cashmere is to die for. Great customer service. read more

My colleagues went in one afternoon. They were wearing just simple black yoga pants with sandals and could not believe how rude they were being greeted. The lady who works there looked at them with disgust and impolitely said "SALES is over there ok?" I work in a customer service department myself and I could not believe how a sale representative in such a huge brand name company would treat and judge customers by the way they dressed. This is absolutely unacceptable and unprofessional. From such a high end store, I would not expect this kind of customer service. If you wanted to be treated nicely, I guess you would have to be branded from head to toes!!! Otherwise, you would be escort to the sales section immediately. My coworkers felt as though there were being discriminated by the way they dressed so casually. read more

Vince - Men's Clothing Near Me - Los Angeles, California

I have received nothing but excellent customer service from Vince.com. The Manager, Rebecca, is friendly and extremely helpful. Rebecca went out of her way to assist me with a problem and I couldn't be more pleased. I've been buying Vince clothing and other items (shoes) for over 20 years and highly recommend their merchandise. Further, I've had two problems with orders (both my fault) and their customer service was great. Thank you Vince Customer Service and Happy New Year! read more

Poor customer service and rude attitude at this location. I went in looking for a pair of black, lace up boots that I saw online, and when I asked the sales associate about them she acted like I was making it up. It was on the Vince website so I pulled it up and showed it to her, and instead of helping me locate them like a retail sales associate should do when a customer wasn't to spend money at their store, she rudely insisted that they didn't make them anymore. I ended up calling customer service that day and had a pair shipped to me from their West Hollywood location... I live in Venice, but unfortunately will not be visiting this location again. read more

Came in for some joggers and left in a full sweatsuit. Super soft cashmere. Staff was also very knowledgeable and kind-hearted.

I want to thank very much Samantha for outstanding customer service. I am very happy that she could resolve a problem that I had with an order. It is people like her that help businesses do well! read more

I buy all kinds of items from Vince constantly. Here's the trick: NEVER EVER EVER buy from the Vince store (particularly this abbot Kinney location). They are awful about returns, price matching etc. Makes zero sense when you can buy exact same items from Bloomingdales (1 year return policy) or Nordstrom (return forever). I'll spare you the thing that finally set me off but it's just plain common sense . And if you insist on buying direct (sale, etc) the grove location has much better management, salespeople. Finally literally EVERY SINGLE ITEM in the store gets marked down usually 50 percent or more at some point. If you can wait just monitor it. read more

Super customer service and a surprising variety of clothing for a small store. Some too trendy for me but pleanty of smart and comfortable clothes. I like the quality, and they stand behind their brand. If you're willing to shop out of season, their outlet mall locations have a lot of "leftovers", I mean A LOT. And at 25-60+% off - DEAL! read more

Visited last week with a friend and was waited on by a very nice young man. However, while I was trying on clothes I could clearly hear the salesgirls trash talking people in very sarcastic tones as they were unpacking merchandise and steaming the clothes. It was very unprofessional, especially as my friend and I were very near the place where they unpack the clothes!! My friend was sitting there the whole time and felt very uncomfortable as they knocked the people who had come to interview for a job the day before. I won't repeat the comments, or describe the sales girls who were talking but they need to remember that they are not at a slumber party! Even though I bought something, I couldn't wait to get out of there. Could help but wonder what they said about me after I left:-(( read more

Update: We visited again today and had an amazing welcome. I don't know if they remember us, but again, she went to the back, on her own, and showed me all the sale shoes in a size 5....even the ones not on the floor. Of course, I had to buy a pair, and we also got a pair of pants, a sweater, a top and a pair of shoes for my husband. This is my new go-to Vince Store. read more

vince.com has terrible customer service! received a wrong item, emailed and called customer service, and did not get any response! I wonder what they are afraid of? read more

I was surprised to see the other post that gave this particular location of Vince 1 star because I've had the opposite experience she described. I have gone into the store on a number of occasions in workout clothes and have only ever had excellent customer service---regardless of how I'm dressed. I usually work with a young woman named Stephanie who is lovely and goes above and beyond to be helpful. read more