It's amazing how far Birkenstock has come over the decades and they actually had some cute styles. However, we were never greeted and I leave stores when that happens because they obviously don't need my money. We were the only customers in the store at the time so it's not as if they were too busy to do it. Parking advice: come on the weekdays, it's almost impossible on the weekends. read more

Birkenstock - Shoe Stores Near Me - Los Angeles, California

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I bought 2 pairs online needed to return one. I was told I'd have no problem returning it to store. Rude salesperson with attitude began arguing with me about this saying they did not allow it. Nonsense! I finally got my way. Nice store, no parking, rude employees. read more

Customer service needs improvement or increase staff but do SOMETHING. No greeting. No offer to help. Staff talking to each other and the store is full of customers. I'd rather shop online. read more

Extremely disappointed. I drove over an hour after work through traffic specifically to pick up a birthday gift for my wife, only to arrive and find the store closed for a private event. No notice anywhere online. Nothing on their website, nothing on Google, nothing on social media. Zero communication to customers who might be making a special trip. This is completely unacceptable. The least they could do is post a heads-up so people aren't wasting their time and gas. My wife's birthday gift is now going to be late, and I have nothing to show for an exhausting commute. Do better. read more

It would go too far to call this my happy place, but it actually is. One of my favorite shoe brands. I'm actually surprised to see that the average is 3 or 3,5 stars. They deserve a 5 star from me. I've always had had great, friendly and knowledgeable customer service here. read more

I went to the store to exchange a size. My daughter had purchased for Mother's Day, and the sales girl was terrible... so if you hate your job, find another one! She had somebody else bring me the size I needed didn't even asked me to have a seat or anything just stood there behind the cash register looking bored! I decided to keep the new size and she did the exchange and then I left even though I was in the market to look for another style... the prices were good no complaints. read more

Let's be honest here, I have never ever considered wearing Birkenstocks until 2 years ago. My mom's hippie friends used to wear them and as a kid I always thought they were funny-looking. Fast forward many, many years (not saying how old I am, haha) and I find myself with more than a couple styles of them in my closet. I got the clogs first and they were truly the most comfortable shoe I had ever worn. I bought that first pair online and the rest is history- CONVERTED. I now believe in the Birk Life *insert laughing and crying emoji*. Since comfy summer foot covering is necessary, I decided to mosey on over to the Venice location to see what was new and find my next pair/style. I have never been in a Birk store and all I can say is, "When can I move in?" This location is ADORABLE, they have a ginormous selection of styles, both men's and women's (way more for the women though) and I fell in love with about 8 pairs of shoes right away. They have new styles that are very trendy, and the cutest tennis shoes, who knew?!? So many different "in" slides, wedges, sandals, and of course the classic Birkenstock. I meeeeeean, the new gold buckles, the gorgeous nubuck and suede leather color selection... Slurrrrrp! To top it off, they have the coziest, cleanest, breeziest sitting area in between the retail store and the building they use to keep inventory (see picts), SO CUTE!! I'm a sucker for clean and cute, obvi. It's a place to chill while your friend/honey/family shops or a comfortable place to have a seat and try on shoes. My sales person was a tad pushy, which was buggin the heck out of me but I was in my own world, living my best life in the middle of a Birk store- FACT- Lol!! I ended up with a pair of tan suede beauties and I couldn't be happier. I LOVE THIS STORE. Side note: They cannot be reached by phone however, if you leave a message someone will call you back in an hour or so. The other option is email, not very efficient but I'm finding more and more stores going this route. read more

Birkenstock - Shoe Stores Near Me - Los Angeles, California

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The store could really improve on customer service. We weren't greeted upon entering, and when we bought two pairs of shoes, the associate insisted we only take one bag. I would've happily paid for an extra bag if needed....it just left a bad impression. read more

No greeting when you walk in because the employees are too busy on their phones. They seem very bothered when you ask them to try on some shoes. Better off just ordering online and winging the sizing. Waste of time driving here. read more

Amazing selection but the service staff couldn't be bothered. Asked to try on some Bostons but they only had the soft footbed in my size and particular color I was interested in. When I inquired about the shoe in the classic footbed I was told, "We make them we just don't have them in the store." That's it! No solution or recommendation on ordering from the website or checking one of the 2 stores in the LA area. That was it. I'm on my own. I checked the Birkenstock website and I can order them but now I am inclined to order from Norstrom, REI or Zappos since the stafff can't be bothered to keep the sale, at least within the company. The other retailers will be my first options in the future now because of this experience. read more

Came in to browse, left with the comfiest pair ever. Staff was super chill and knew their stuff, helping me find my perfect fit and didn't mind me trying on half of the store. If you're a big fan of Birkenstocks or just Birken-curious, this is the spot! read more

The salesclerk was extremely rude!!! She seemed like we were bothering her. 30 something year old with glasses and her dark hair pulled back. She was terrible!!!! read more

You can find any style, size or get them ordered. Great place! Thank you and highly recommend it.

Leslie was incredible! The best customer service I've received in a long time! Thank you so much! Bought my first pair of Birkenstock!

They don't answer their phones. You have to email them or go in store to check if something is in stock. Needed to see if they had a specific style/size in stock and called during store hours. Sent an email, but who knows how long it will be to respond. We were ready to drive down and buy too. read more

It was honestly a crowded mad house on Saturday but Sophia was fabulous and made us feel like we could take our time. I bought my first pair of Birks thanks to her. I thought we needed to go home and order, but she took our order in the store. Price and quality are excellent considering they last so long. And we're traveling to Europe so we need good walking shoes read more

Ok, Here it goes! Love Birkenstocks ! I am German and have been wearing them since I was a toddler. However, the Venice store has no clue on how customer service works ! And answer the dam phone at your store!!!! This is what mad me so upset the most because several of us that do live in LA DRIVE quite a ways to get there and purchase. The sales associate are somewhat rude, you have to scan the floor to see who will be nice to you. THIS IS NOT BIRKENSTOCKS standers of customer service. It's as simple as answering the phone to ask a question! That is part of customer service!!! You guys are on your personal phones so answer your workplace phone ! read more

So I purchased some Birkenhead back in October for my work in a kitchen. The sole became undone and the shoes became unwearable. Frustrated, I go back to the store and am informed the alleged lifetime warranty (heard through rumor not the company unfortunately) did not apply any longer. The store manager and assistant manager helped me find a new pair and gave me a great price to help me get back to work. It's not often that customer service goes above and beyond to help the customer, especially in such a tourist rich area where the Karen population is booming. But this store exceeded my expectations and helped me reach a reasonable resolution to my dilemma. Thank you to both of you for your amazing help, and I will exclusively be shopping at this store from now on. read more

Helene was very sweet and helpful! I had a very nice experience and felt attended to. Will definitely shop here again. read more

Birkenstock - Birkenstock storefront Abbot Kinney - Shoe Stores Near Me - Los Angeles, California

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So, I had a really bad experience at this store. The staff just seemed to ignore me and didn't make me feel welcome at all. It was like I was invisible and they didn't want to help me. I explained that I'm deaf and needed to communicate through typing on my iPhone, but one of the staff members kept speaking to me instead. This led to a lot of miscommunication. On top of that, I paid for a pair of shoes but still haven't received them after 10 days. I called them and it took me two hours to get through because they had put the wrong address on the order. They should have followed up with me if there was an issue with the address, but they never did. It was such a waste of my time. read more

Great shoes, terrible service. I drove an hour to a brick and mortar store instead of ordering online to get support in figuring out my size, but they were so unhelpful and did the bare minimum. read more

Shopping at Birkenstock on Abbot Kinney was by far one of the best shopping experiences EVER thanks to Daebrian and Jourdan! From calling in for store hours to walking and being recognized from that phone call -- I could not have been helped my nicer people (especially considering I had the worst experience at Birkenstock Beverly Hills). The experience was so great I decided to buy an additional pair for my mom. I took my family back the next weekend so that everyone could have their own pair! Highly recommend this store. Super friendly and a great shopping experience. read more

Busy on the weekends, but the staff works hard to make sure everyone's needs are met. Shout out to Cerome, who was absolutely swamped but made time to help me out with sizing and two purchases. Thanks Cerome! read more

Leslie was FANTASTIC to work with! I basically felt like I was working with a personal shopper. He was so attentive and honest and helped me find the exact pair to fit my needs. Highly recommend this spot and working with Leslie! read more

I've gone into this shop about 4 or 5 times. I've had the pleasure of dealing with Leslie several times and he is a fantastic person to have in the front. Friendly, very helpful, and the most patient. We came in 30 min before closing last time and he let us stay after and continued to let us try on a few sizes trying to make sure my girlfriend had the best choice and no buyers regret. 10/5 stars for being so accommodating. Makes me want to only come to this location read more

Maybe it was Covid, but I felt very rushed to pick a shoe, pay, and get out of the store. I wanted to buy a pair of shoes for my daughter and the salesperson couldn't be bothered to help find a size for me. I was Very disappointed--I want to support 'real businesses' but if that's the way they do business, I'd rather just order online. read more

Could there be any better news than Birkenstocks opening a store (that looks like a cabin!!) in Venice!?! Because this has just happened and our whole city is all the better for it!! The team here was fantastically helpful and kind. The inventory is expansive-- easy to find exactly what you need, and the store is beautifully designed too, of course. Am so elated to have this store to visit now! My holiday dreams have come true!! Functional footwear is what's up. read more

Great store! Been there and purchased several times...inventory was awesome and staff was helpful. Today before I drove the distance in traffic and scuffle to park, I needed to make sure they have a shoe in stock. I've been calling since they opened at 11:00am and it's near 3:30pm. Literally nobody has answered the phone! There's a lame voicemail stating they are helping the in-store customers and to leave a message or email. I've done both and nothing - no response either way. I leave town in a couple days, this was my window to do a pick up. This is just poor business practice. Sad to have experienced this with a place that has previously been worth the effort to get to. I like to support brick and mortar, and community, but online orders are absolutely necessary for antics like this. I suspect the staff just have an excuse not to answer the phone now. I get some companies are short handed, but not to pick up the phone all dang day is ridiculous! Do better please. UPDATE: Never got a person to pick up the phone Saturday 12/3/22, never received a call back from message left nor response via email. Next day called again approx 12:30 same nonsense...no answer! Ridiculous! I took the 45 min drive out, scrambled 30 mins for a park - such a hassle due to the increased limited street parking, even for a Sunday morning. Walked in and within 2 seconds was told they never got the boot and likely won't get it in because boots didn't sell well last year. Counted 5-6 employees all very pleasant and helpful. Just a couple of customers in the store. So available that 2 employees assisted me. I lingered and noticed the phone never rang once. Clearly the ringer is off or low. When I left at least 3 staff were standing around laughing, socializing, chatting it up with each other...neither gave a darn about the phones or potential customers via the phones. Disappointing. I won't waste my time in the future. Today, 4 Days later, Tues. 12/6/22. I received a return voicemail stating they don't have the boots and it's best to order on line...OMG REALLY!! With all the conveniences of technology, it took 4 Pony Express days to respond to a customer Re a super simple question. Although I won't shop with you any further, Pls do better for others. read more

Friendly staff. Extremely helpful and an excellent location and product! The decor organization and and diverse selection speaks to this brands popularity! read more

This review is specific to Serome (so sorry if this spelling is incorrect!). Serome was so helpful, patient and kind. He's manager material. He was knowledgeable about the product and when we asked to see another pair of the same style and color due to material inconsistency he obliged while another staff member tried to defend the inconsistency. The new pair was perfect and we purchased them as well as two other pairs. Thank you Serome! You are amazing! read more

First time in this store was buying a gift for my mom great customer service even so much so because yes they do honor online prices in store so I bought myself a pair a well great to still have a somewhat normal shopping experience during COVID a lot of options to choose from and surrounding area had plenty of shopping and hang outs spots read more

Love their quality and styles real nice colorways very good value would get another pair

Love the store. Love the product. Not cool to never answer the phone. I have tried for two weeks to reach someone at the store and always get only a voice msg. That is poor customer service. One should not have to drive miles to see someone in person to be able to ask if a shoe is in stock. I hope they reconsider this bad choice. read more

Wouldn't recommend this location you're better ordering online. I walked in knowing exactly what I wanted and in a time crunch and almost walked out 3 times because the staff was rude unhelpful and they were out of stock of everything. Absolutely no urgency and terrible experience. Went Saturday July 20 around 4:45 pm. read more

Just left the store and absolutely loved the staff! They were able to help me with my too large online order and made it's a breeze to get my boyfriends Xmas gift in the right size !! Thank you to the woman who helped me ! Thank you x1000 read more

Me and a friend went in and not once were we asked if we needed help by the women working there with the short curly hair, I went in another day because I saw something I was interested in buying but not one persons ever greets you or asks you if you need anything definitely not welcoming especially for such a popular street read more

A beacon of light amidst the smoke filled air. Mitchel went above and beyond his sales duties when he allowed me inside to do an exchange, even though the store had been closed early, due to new temporary hours. I have never received such thoughtfulness from someone who could have easily turned me away. After a 90 minute traffic-ridden drive from the east side, he may have seen the mix of despair and panic in my eyes above my mask :-) Mitchel's humanity needs to be acknowledged--#Birkenstock should be thrilled to have him as a reflection of their company's values. read more