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Journeys

3.7 (16 reviews)
ModerateShoe Stores
Closed 10:00 am - 9:00 pm
Updated 2 months ago

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Photo of Shaunie F.
397
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3 months ago

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Photo of Myla M.
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4 months ago

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3 years ago

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2 years ago

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Photo of Jazz H.
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3 years ago

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4 years ago

Love everything in there. Customer service was patient, great, and understanding. You won't be disappointed if you are a tennis shoe lover!

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Photo of EmilyJane B.
57
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12 years ago

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5 years ago

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7 years ago

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11 years ago

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7 years ago

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9 years ago

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8 years ago

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10 years ago

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9 years ago

Love this shoe store . Super phenomenal customer service and friendly environment when you walk in

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8 years ago

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Review Highlights - Journeys

Staci is hands down the best sale clerk I've ever dealt with!

Mentioned in 2 reviews

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Nordstrom Rack

Nordstrom Rack

2.9
(153 reviews)
0.1 mi
$$

Love, Love, Love, Love having the Rack nearby. Why?…read moreFabulous quality, prices, and choices! Normally, all working there are quite pleasant. Purchase are made for myself, grandchildren, and gifts for others. Delighted that Marina Del Rey will be opening a store which is a straight shot to the 90thFRWY!!! Sorry, no pic's available. I assure you I continue to get wonderful buys!!!

I used to love shopping at Nordstrom Rack in the Fox Hills Mall (Westfield Culver City). I've been…read morea loyal customer for years and every visit I'd easily spend $400+ without any issues. Unfortunately, an experience about two years ago completely changed how I feel about this store. During my last visit, I was racially profiled and followed throughout the store by two asset protection employees (one male and one female). I have no idea why I was singled out. Despite being treated that way, I still purchased around $600 worth of items that day. What made it even more upsetting was seeing one of them waiting near the front door as I was leaving, as if they expected me to do something wrong. I even waved and laughed in disbelief because it was so obvious. He stood at the door after following me, once the second person started following me, then left that post after I walked out with my purchased items. What's even more frustrating is that I saw someone else (same ethnicity as the security that were following me) in the store actually stealing items, but because they were so focused on watching me, they completely ignored her. I saw her walk right out the door after stuffing her pockets and purse with stolen items. Unbelievable! That experience was disappointing. I left the store wishing I hadn't spent a dime there. Since then, I've never returned to that location. I even tried shopping at the Nordstrom Rack on Fig at 7th downtown recently, and unfortunately experienced the same thing, being followed around the store. Because of these experiences, I've decided I will no longer shop at Nordstrom Rack or Nordstrom. No customer who is spending their hard-earned money should feel targeted or profiled while simply trying to shop. Prior to the incident where I was followed around the store, I had another frustrating experience at this location. On a previous visit, I purchased clothes and other items. When I walked out, the alarm at the door went off, but another customer was exiting at the same time so I assumed it was related to her purchase. I had two bags of clothes and other items, and didn't notice anything unusual when I quickly checked my bags. About a month later, when I went to wear one of the dresses, I discovered the security sensor was still attached. It was black and blended in with the dress, which is probably why I didn't notice it earlier. I then checked the other clothes and two more dresses that I hadn't worn yet and found that they also still had sensors attached, hidden on the slip of the dress. I returned to the store to have them removed, but initially the staff refused because I didn't have the receipt. Fortunately, I had used my Nordstrom credit card and they were able to look up the purchase and finally remove the sensors. This situation could have been avoided if the employee had properly checked the dresses (since they hide their sensors) before bagging them. These are higher-priced items that typically have sensors attached, so you would think staff would be trained to know where the sensors are placed. But I don't totally blame the staff because they were hidden. Why not make them visible? Why place a black sensor on a black dress? Customers shouldn't have to inspect their purchases for security tags after leaving the store. Goodbye, Nordstroms! It was fun while it lasted.

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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On Store LA Abbot Kinney

On Store LA Abbot Kinney

4.1
(44 reviews)
4.0 mi

I don't write reviews often, but Marko and KT at the Abbott Kinney On Cloud location genuinely…read moreearned one. I drove all the way from Long Beach and I would do it again without hesitation. I walked in as a professional DJ who is literally on her feet all day at weddings, corporate events, and everything in between, and walked out feeling like I had a full personal coaching and styling session. Marko was THAT guy. He took the time to actually understand my life, my needs, and my vibe before recommending a single thing. Sweat-friendly apparel? Check. The perfect shoe for 8-hour performance days on my feet? Nailed it. His attention to detail, humor, and genuine care made the whole experience feel less like shopping and more like being helped by a friend who happens to know everything about athletic footwear. I was so inspired that I posted about On Cloud on my Instagram story to encourage others to shop at THIS location. That is not something I do lightly. KT set the tone from the jump with hospitality that made the whole visit feel warm and welcoming. You can tell both her and Marko genuinely love their jobs and love this brand, and that energy is absolutely contagious! Give them both a raise, protect them at all costs, and never let this store lose that warmth. On Cloud makes me feel like a baddie athlete and I am fully here for it. If there is an affiliate or athlete program, I am raising my hand because this brand already has my whole heart.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

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Our magic shoe wall!
Our magic shoe wall!
ON Cloudmonster Hyper
ON Cloudmonster Hyper
On Store LA Abbot Kinney

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WSS

WSS

2.5
(11 reviews)
1.4 mi

Man I went here two day's before they closed I see a lot of bad reviews but when I came there I saw…read morea lot of good deals and good service. I am sad to see people lose thier jobs farewell WSS Inglewood.

PRODUCTS NOT DELIVERED, KEPT MY MONEY, TERRIBLE CUSTOMER SERVICE. DO NOT TRUST, NOR SHOP WITH THIS…read moreCOMPANY. It has been a frustrating and highly negative experience. I ordered three pairs of shoes online. Only one arrived. I called them to inquire about the location of the other two and the rep, while on the phone, emailed me a photo to show they were delivered. I confirmed on the phone at that moment that the picture does not show my apartment, not even my building. They were delivered to the wrong place. The company said they "investigated" and the courier said they were delivered, so they will not send me the two I'm missing, nor will they refund me, and they continue to ignore the fact I have confirmed the delivery photo is NOT MY ADDRESS. The shoes may have been "delivered" but not to my front door, nor my actual building. Look at the photo and decide for yourself. Please note: I don't have a storage locker, there isn't one in my building, this couldn't possibly be me! Per the email in the photograph, I told Keven of WSS then and there, on the phone, that was not my residence, and he said they needed 14 business days to review (that's nearly three weeks), all to tell me they received delivery notice, despite the delivery photo clearly showing it was not delivered to MY ADDRESS! I have contacted them countless times since, and they decided to ignore until today, when they once again tried to tell me they were delivered and the case is closed. So I'm out of money and never received the products. This is the WORST CUSTOMER SERVICE AND BUSINESS PRACTICE!

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WSS
Wrong size shoe in box. And wasn't able to switch.
Wrong size shoe in box. And wasn't able to switch.
WSS

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Journeys - shoes - Updated July 2026

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