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Big 5 Sporting Goods

3.2 (105 reviews)
Closed 9:30 am - 9:30 pm
Updated 2 months ago

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The store manager Wilbert was not here but again Isaac refused tacky poor customer service.
Sam C.

3 stars and I am not surprised same item in store that I found online with a 10 dollar coupon that worked Isaac the assistant store manager refused to honor that price even though it was on the big 5 website. Every single store price matches their own online prices won't be back .

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7 months ago

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11 months ago

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3 years ago

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3 months ago

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2 years ago

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9 months ago

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2 years ago

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3 years ago

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2 years ago

I love how friendly and helpful the staff are. The prices and selection are good too. I buy all of my kids' sporting equipment here.

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2 years ago

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4 years ago

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4 years ago

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7 years ago

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6 years ago

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9 years ago

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8 years ago

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12 years ago

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6 years ago

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9 years ago

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Review Highlights - Big 5 Sporting Goods

And while I didn't end up buying anything the customer service and staff as a whole were super helpful and pleasant.

Mentioned in 2 reviews

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Champs Sports

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Took my son to Champs for the first time to get the new Le Melo Rick and Morty b-ball shoes for his…read morebirthday. The staff was welcoming and we were directed to the side of the store that had my son's size. Ashley greeted us and was just a pleasure to work with. She made sure the shoe fit properly which is a huge plus for me because I have a growing pre-teen. Ashley really showed us personalized attention and she sold us another pair of cross trainer shoes for just everyday school use. We came in for one pair and left with two! And to top it off, Cassandra at check-out was so nice and patient as my son gathered his gift card and cash to pay for his birthday purchase. I was impressed with how carefully she checked the shoes and placed them back into the box with care which is something that I care about. Overall, we had a great shopping experience and will visit again.

This is a relatively new Champs location. The selection at this store is pretty much on par with…read morethe other Champs I've been too. Store size: medium. Store layout: this is probably the most noticeable difference between this store and other Champs. The shoes are displayed in the middle of the store on these tiered shelves instead of on the walls. Service: the few times I've dropped in here, I've noticed that the employees here seem to be a bit more attentive than I am used to. It may also be because of the layout of the store.

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Champs Sports
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Big 5 Sporting Goods

Big 5 Sporting Goods

2.9(103 reviews)
4.4 mi
$$

If you want to go to a place where people ignore you the entire time you're in there and then treat…read moreyou like shit when you go to ring up. This is the place for you! In dealing with the assistant manager who argues with you, rolls his eyes, tells the customer that they are wrong (despite his inability to do a simple exchange and a return with two separate receipts) & then still get charged incorrectly. We left with discontent for a place that once was a childhood staple. As he spent 20 minutes trying to do so while slamming the scanner, refusing to listen or admit fault, & making a lady wait behind when he could have called someone else... I began to wonder how this place stays open. In going on a separate occasion I watched another teller ignore an elderly man making a purchase, & consistently give him attitude as he inquired about his purchases. Additionally there's no common customer service or hello or thank you & in turn you're ignored. I rarely say this but I would have interacted with a robot instead of a human.

I love this store. The biggest clearance sale of the year did not disappoint. The store is so big…read moreit has 2 stories. It was clean and well organized. Well staffed, no waiting, and help if you need it. No bathroom. The clearance rack had some really low sticker prices, and when I got to the register they rang up even lower than the sticker prices. And the cashier gave me an additional 10% off my entire bill just for my email address. I left with a huge bag of clothing 7 items for less than $80. My whole shopping experience was great.

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Big 5 Sporting Goods
Big 5 Sporting Goods
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Big 5 Sporting Goods - sportgoods - Updated May 2026

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