Visited on May 9, happened sometime between 2pm-5pm. This review is specifically about the customer service experience.
I came to this location after calling ahead and being told that the dress and size I was looking for were available in store. Since this was for a very special occasion, I was excited and made the trip out to Beverly Hills specifically for it.
Unfortunately, the experience was disappointing almost immediately. When we asked an employee for help locating the dress, the interaction felt very unfriendly and dismissive. I completely understand retail can be busy and stressful, but the tone and body language made it feel like asking for assistance was an inconvenience. It made the shopping experience uncomfortable instead of welcoming.
Things became even more uncomfortable when I was in the fitting room trying on a dress and another employee entered without knocking while I was changing. There was no warning or pause before entering, and it caught me completely off guard. Privacy in fitting rooms should really be handled more carefully.
At that point, I honestly just wanted to leave. The only employee who made the experience better was Tiffany, who was kind, patient, and genuinely helpful. She was the one bright spot during the visit and I appreciated her professionalism.
To make matters worse, I was then told to go to the Melrose location because they supposedly had the dress in stock there. After spending another 30 minutes driving over, I found out the dress was not actually available. The inaccurate inventory information made an already frustrating experience even more disappointing.
I am intentionally avoiding personal or physical descriptions in this review, but I believe management should be able to determine which employees were involved based on the timing of my visit and the interactions that occurred in the fitting room and sales floor areas.
I had really hoped this would be a fun and memorable shopping trip because I was looking for a dress for an important once-in-a-lifetime event. I already felt a little intimidated shopping in Beverly Hills, so the dismissive interactions and overall atmosphere unfortunately left me feeling uncomfortable and discouraged instead of excited. read more