Service was bad brought salad 2 minutes before entree onion rings not fresh meal value was poor

specifically, Inn at 2036 S. Glenstone Springfield, Missouri. The servers are helpful and friendly specifically a server who is often there and takes our order when we've come in to go, it just says server AM1C on the has taken the time before when we ordering, as clearly she knows the menu. Well, she suggests how to put it into a meal at a better price than if we order things individually. It's rare to find who takes the time to give people personal attention. read more

The pies looked incredible, but we stuck with breakfast. The VIB menu (Village Inn Breakfast) is a tremendous value; pick 4 with lots of choices for only $12.00. Everyone in our group thoroughly enjoyed their meals. Brandon was our awesome server. Will definitely go again when visiting Springfield. Gotta try those delicious looking pies. read more

We like the convenience, right off US 60. We always have a good experience. Diana did a great job on our most recent visit.

We used to come here quite a bit before the pandemic. It's gone way downhill. Everything's dirty and the wait staff is rude and loud. I think it's going to take a house cleaning to fix this. read more

Village Inn - Interiors looking pretty dingy these days. Since they don't have customers they might take time to clean. - Breakfast & Brunch Near Me - Springfield, Missouri

Rudest Manager Ever. Mediocre food. I have eaten there many times over the years, but today was the worst. I have spent at least $3000 there total. I have rarely been able to get my eggs prepared the way I order them, slightly runny yolks with hard (in other words, not raw) whites. I used to be able to order eggs "over medium", but, with their new hand-held computer ordering system, it has become impossible. Apparently, the only egg choices now are "raw", "medium-raw", or "hard." Today, I had to send eggs back twice. The first time, the egg whites were very runny, resembling water. I sent them back and asked that I get hard-cooked eggs. The second serving came out in about 30 seconds and the eggs were not hard-cooked. They appeared to have been microwaved which would explain the 30 second preparation. The third time, the irritating little manager came over and told me they don't microwave their eggs and gave me more "medium" eggs. He was argumentative, surly, unprofessional, and rude. He was not interested in finding out what happened or hearing my side of the story. His mind was made up when he approached the table. I asked him to comp the meal and he refused. I walked out and will never go back there. In fairness, the servers have always been exceptional and they deserve better management than this little creep. Mr. Greene, I hope you see this review. read more

We regret not stopping in for the last 2 years! From the moment we came through the door, every staff member has been friendly with a smile. Our server, Serena, was exceptional. She added to our already great dinner experience. We had the lemon chicken dish, but without the pilaf, and subbed another vegetable. They ser e fresh green beans, which is our weakness. This dish was such a pleasant surprise! The chicken was quite perfectly cooked, the toppings grilled and went together so well with the lemon sauce. Lemon wedge squeezed finished it just right. Such a simple dish of chicken, spinach, artichoke heart, and tomato ... done well, it is hard to beat. We will come back for that dish again, if nothing else. We live a keto meal plan, so didn't try their many pies this time. The manager was talking really loud to the kitchen staff .... to tell them how well the dis this shift, and encouraged them. Big points from us. Another served was sweeping the carpet nearby ... when she got close to us, she stopped and asked if we minded her sweeping nearby!! We were thrilled at that, most never even acknowledge diners ... of course we didn't mind (food not there yet). Give it a try. Your meal may not be as amazing as ours, but you got a really good shot at a good meal at a fair price. read more

Village Inn - Dining room and lighting - Breakfast & Brunch Near Me - Springfield, Missouri

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I loved it the elegance and atmosphere makes it for a plesent dining experience the food is top notch and the staff is very nice and professional try village inn for yourself read more

Purchased 2 pies for Thanksgiving without a reservation. When i got there they had a back room full of pies reserved and first come first served. They were friendly and very efficient. BTW Thanksgiving Eve morning was PACKED! They had plenty of help and seemed well managed! Going there for breakfast next time we go out! read more

Slow, loud, everything I don't want. I realize it's free pie Wednesday and old people just like to sit around and yell. But for the love of God hire more people. read more

Well, I checked and the other 2 sites I review with had my first review of Village Inn from Nov 2017. So. In the last year - 5 visits. 3 different times I ordered meatloaf. Dry on top- Ketchup skin shows it clearly. Broccoli is about 1/3 cooked - even the tiny buds on top still firm and the entire thing COLD. Every meal has been a sad disappointment to what this franchise USED to be! Staff - I'm not fond at all. Smart ass for a shift mngr and if the waitress every tries to walk up again telling my grandkids to get busy eating - she's going to see just why my family has called me Sargent for so long. It has great look - it's an illusion. Period. Won't be back. The pies are nice - but I can buy frozen ones myself and bake. read more

Christmas light viewing and a stop in for a bathroom break resulting in dinner. What caught my attention was mounds of pot roast and potatoes on peoples plates! Thinking I was going to get a good portion size I ordered the meatloaf and mashed potatoes. The kitchen kept messing up our order, or not adding things which was weird since all we had was the meatloaf and a 2+2+2 breakfast which was just eggs, bacon, and pancakes. Final after 45 minutes we get our food. Conner our server was great and the reason for the extra star. My meatloaf was seriously about 4 ounces or the size of a small potato, and a small serving of mashed potatoes. The meatloaf wasn't great and the potatoes tasted instant. Luckily my wife had an extra pancake for me. The meatloaf seemed a little high at $11 for such a small serving. It was also a little annoying to hear explicit rap music being blasted in the kitchen area since my child could hear it. Our server was very apologetic about our wait time, and offered the wife and I a free slice of pie. Great customer service, but portion sizes, price, and cooking staff could use some attention. read more

was here yesterday (7/11) with my friend. the eggs that were on my skillet were WAY undercooked and it honestly looked like snot. the server we had her name was Leah, only came around twice if we were lucky after ordering and was in a rush to give us the check. when my friend and i told the lady that cashed us out about the egg issue she didn't seem to care just used the most convenient excuse to give that they had new cooks literally just a few more minutes and the eggs would have been fully cooked thanks for the sickness i ended up getting because of it. read more

Went there for dinner this evening arrived about 4:30 p.m. . Still at the door for about 4 or 5 minutes while the employees were busy having a conversation. Once seated we were given our menus took our drink order everything was nice and cozy. We asked what pies were available we were told just Apple. We ordered quite a bit of food. The roast beef platter came out was ice cold a single side of grits was ice cold. And the salad that was ordered as a side dish wasn't delivered till after we asked for it. Tried the new crepes and was told one wasn't in stock they didn't have the proper ingredients for the strawberry shortcake. Asked another waitress about the pies and was informed of about six different type that were available. So we were able to get our pies. But anything that was served with girls onions was actually served with mostly roll like this chicken fried steak Skillet and the patty melt at raw onions. So if you're not too picky about the food you received this would be a good place for you but after spending $80 I can honestly say the Nutella banana crepe was absolutely delicious. And the roast beef I was told was very nice and tender only cold. So as I said if you're not too picky about where you spend your money you may enjoy going here I for one will never return read more

The best service and hospitality extremely friendly. Food was very good. Clean environment

Always quick and great service. My go-to place to eat in Springfield. Who can pass up Free Pie Wednesday?? read more

Village Inn - Breakfast & Brunch Near Me - Springfield, Missouri

I had never been to a Village Inn and thought I would try this location for lunch. I chose the Turkey dinner with a side of cole slaw and was a little surprised when it was served. The person who dropped off my food wasn't the waitress that I had ordered from. The turkey slices were chopped up into tiny chunks and mixed with the cornbread stuffing. The coleslaw wasn't delivered with my meal. When my waitress returned she asked if I had gotten my coleslaw and I responded no. I decided to switch to an order of mashed potatoes instead (I thought this came with the turkey dinner, but was told no). The food tasted fine, but the service was disjointed... at one point my waitress brought me a glass of iced tea and then another server brought me another within two minutes! It was free pie Wednesday when I dined here, so I got a free slice of pie... I chose Cherry pie and it was good and a nice way to finish my meal. read more

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Every time I order breakfast it is so amazing... but DO NOT order the stake the manager said he wouldn't eat it but... yet her served it anyway omg!!!! read more

Village Inn - A 6 oz stake that is supposed to be medium and this was so bad that the manager would not eat it but served it anyway - Breakfast & Brunch Near Me - Springfield, Missouri

Ugh. Sorry about how long this is, but... Ugh. Here's the deal. My friends and I go to the south side Village Inn almost every single Wednesday for free pie day. We go an hour before it ends and we often end up having an alarmingly large group, which inherently makes us an unfavorable sort of clientele, but this whole thing wasn't warranted. This past Wednesday, the south side location was completely sold out of pie, so we hopped over to the Glenstone one. There were about nine of us, but we were seated immediately and our server was efficient (and a little bossy, but I don't blame anyone for wanting to take charge with a large table, necessarily). Since I hadn't had dinner that night, I decided to skip the free pie and shoot straight for a meal. I finally went with a menu option in which you could pick four items for $8. Because I'm addicted to starchy foods and because it just sounded good, I went with wheat toast, "country" potatoes (basically, french fries diced up into cubes... HOW IMAGINATIVE), a biscuit with gravy, and cinnamon apples. I don't know, guys. I was having some cravings, okay? It was all... well, it was horrible. The potatoes were not the seasoned breakfast morsels I was expecting; the toast was soggy with butter; and the cinnamon apples were more like three shriveled slices suspended in a yellow, gelatinous something. But what can I really expect from a family breakfast chain conglomerate around closing time? What can I really expect from the order I made? I'm almost more angry at myself. I have regrets. While the meal was a toxic disappointment, the real reason for this review came as we were all waiting to pay our bills. One of the employees at the checkout (not our server) started voicing her truly snide disapproval over a couple we were with showing PDA near the exit and started outright trashing them to another worker in front of us. Not only did this make all of us feel super uncomfortable, but I don't understand why you wouldn't 1) politely request that they stop if it was THAT concerning or 2) wait until the party leaves to make comments. After all, the people that couple were with were standing RIGHT in front of her. After we all awkwardly paid, we noticed nearly the entire wait staff standing in the back openly talking about our group - including our server and the girl at the checkout. Seriously, what gives? Our table was perfectly easy to get along with. Basically, it seemed like most of the workers at this place have so little pride in their work that they're comfortable making customers feel the way we felt, which was an overwhelming desire to not ever go back. read more

Horrible experience I always talked highly on you guys now i am just embarrassed for referring you

The owner Bob Greene and his team have always done a fantastic job of training their servers to offer excellent customer service the food is also really good but you have to try their homemade pies they are excellent we just picked one up for our Superbowl party today read more

Village Inn - a view of the village inn from the parking lot - Breakfast & Brunch Near Me - Springfield, Missouri

Went in for breakfast with my wife today, WORST EXPERIENCE EVER! The wait time was ridiculous we ordered water and wanted a minute to look at the menu, the water was forgotten and the waitress eventually came back to take our food order, tthity minutes later she came back to say the order didn't go in, blaming the system and saying it was being made now. Now the fun part of this was the seat we had was directly in front of the cashier/manager. She never ask us or her employee why we were waiting so long, never stopped at our table to apologize, and when my wife paid our check she actually had the audacity to say how was the service today. (I had gone outside, my wife didn't want me making a scene). So no scene made, but your customers aren't the priority and management is clueless. Choose another option. read more

Awesome place!! Had breakfast here and Mason waited on my husband and I. He was absolutely delightful and quick. Hats off to the cooks because breakfast was amazing. Will be back to try the pies. Mmmm read more

The best way I can describe this restaurant is that it's a Mom & Pop's minus the greasy spoon. No complaints, prompt service, delicious food. Had one of the scramblers. Will be stopping again whenever my family comes through. read more

My wife and I went to village inn tonight for the all you can eat fish. The fish was under cooked as well as the French fries. This was the worst meal I have ever had anywhere. We will not be returning to this restaurant ever again. read more

Good food - delivered correct order via UberEats. Tasty chicken strips. Mac n cheese was nice and creamy. Fries were a little meh. Glad we could add notes on the order as the app wasnt set up correctly. Would order again! read more

Hey you can never go wrong with breakfast. I have become very excited about poached eggs. It's how I judge breakfast. This evening it was cold and foggy and we needed comfort foods. VIB breakfast to the rescue. Two medium poached eggs hash browns bacon with a side of hollandaise sauce and two pancakes how can this ever be wrong? Our server Hannah was s sweet and personable I don't often go to VI in the evenings and I usually steer clear of chain restaurants but this was a really great treat today. I guess cooks who can make a good poached egg just impress me. All this love and I didn't even have a piece of pie!! read more

Quick service. Michael is an excellent server. He made sure we were taken care of and he very politely accommodated our requests. I stopped here for a super early breakfast with my daughter before taking her to school and we were taken care of well. I would recommend this for breakfast. Food was good and service was top notch. read more

My family and I have been dinning at this location for several years. We enjoy that Village Inn provides a great breakfast for an even better price. However the staff is what keeps us coming back. From the friendly hosts to the great servers this location has consistently provided us higher levels of service compared to other resturants in Springfield. Don't be afraid to try the pies! They are some of the best in town! read more

I stopped here to pick up some pies as a hostess gift. I called ahead of time and spoke with ONeil who rattled off every available flavor of whole pies that were currently available for purchase. The list was long so I immediately was impressed with his enthusiasm to tell me every flavor. When I arrived, he guessed that I was the caller and immediately picked up our conversation where it had left off. As he checked me out he continued to talk pie, recalling his love for a seasonal flavor that was similar to the one I was purchasing. Then I realized he was the manager! O'Neil seems like a perfect manager for the Village Inn with two essential skills: a love for the customers, and the pie! read more

Village Inn will earn a 5 star when Michael is your server. The guy will leave you smiling and glad you stopped in!!

My husband and I decided that Village Inn management must train their hosts, servers and cashiers to focus on these two things: be an extreme chatty cathy and to discuss their pies upon arrival, after your order and when you pay. Whenever we discuss going there to eat it's always, "Well, you know they are going to bug us about ordering pie again"...but, we usually cave and deal with the overkill pie conversations since their food is fairly decent diner food if you are in the mood. read more

Used to come here often, I'm not sure what if anything changes but the service got worse, the wait times got longer and we started going other places to eat. The food is good and it is usually pretty clean. read more

Another breakfast place that we hit over the weekend in Springfield. Pretty good food and the service was good. If you are into going out for a basic American breakfast in Springfield this chain of restaurants is a good choice. read more

Finally thought we would try the Village Inn. Looked like an appetizing menu. After sitting there for 10 minutes and having no one approach us we left. Amazing that a place with 4-5 people on the floor can't take an order in a nearly empty place. Now I understand why it was nearly empty. read more

I'm gonna say you get what you pay for. In a good way. This is not the Four Seasons so some others might get funny about having to clarify their order. We came in when it was a little slow and were seated right away. Waitress and hostess were friendly, atmosphere was slightly more relaxed than should be but eventually we got our drinks and after ordering, the food came out pretty quickly. I had the orange blossom crepe with bacon, sausage and hash browns . Hash browns were a little under done but still flavorful and edible. The crepe could have been delivered with slightly less orange sauce. Also had the grown up grilled cheese with fries. Sandwich came out perfect but the seasoning on the fries should be optional. They were promptly replaced. Overall a good experience. I would recommend this for a very casual dining experience. More visits over time will determine the consistency of the food prep and service. read more

Village Inn - Just another day at the village inn - Breakfast & Brunch Near Me - Springfield, Missouri

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Great breakfast and lunch items, great pies as well. Fair priced, friendly staff, always clean. Sad to hear they use instant grits though, wish I could find a place around here that serves REAL grits. All in all one of our "goto" places to eat after church on Sundays. read more

Loved the orange cream crepes. Also Wednesday is free pie day. Didn't realize that when I stopped in the server informed me when I ordered. She was very nice and helpful read more

I had a really great time, actually every time I've gone its been a wonderful time, the food was great and the staff was really nice, my biggest problem was probably the wait, the staff was super busy and I understand that but sometimes when business is slower some servers just wait around not doing anything, but that is my experience, this location is on a busy road so I understand its gonna be busy. Another thing is that the person I assume to be the owner, made me really uncomfortable with the way he was acting around some of the female customers. that's me though, they were probably just friends. I recommend coming here to all my friends and I recommend you do to. prices are great and the food is really really good, Im really sad they got rid of the orange crepe, please consider bringing that back! read more

I got off work late tonight and begged my boyfriend to go get takeout from here so I could have cheesecake. Once he turned up, there was a slight mix up and he waited longer for our food. Not only was the manager extremely accommodating and sweet about the entire situation, they took care of half our bill and offered him free pies. Food was incredible and I am extremely impressed by the level of service involved. read more