GREAT same day service. Took car in to have to front door speakers replaced. Was told it would take…read moretwo hours and in two hours I was back to pick up my car.

My son took his truck here for a radio and back up camera. Not only was the service great it was a…read moregreat deal. Love supporting local shops!

OUTSTANDING service. August 2026... Years ago they fixed by Pioneer CD player that is still going…read morestrong. My ONKYO SR 700 left channel stopped working after about 20 years that I use in the living room from music to home theatre. They did a great job and it sounds fantastic. I looked at some of the negative reviews and you have to wonder about someone who would actually spend 3X the money to have something fixed when they could buy a new item for 1/3 the cost. You just have to wonder about some people.

Way way way way overpriced. Takes full advantage of customers. The total parts price was $58 but…read morelabor cost $600!? Even if they're charging $100/hr there is no way it took 6hrs to put 2 new wires in. This place is a scam!!!

Came to buy a MacBook, Joey helped me all the way and answered all my questions. Got a good deal…read moreand got the help I needed.

Went in yesterday to buy a refrigerator, and while shopping I received some news that had made me…read moreupset, Megan in appliances stepped in and showed me some grace. I truly, wholeheartedly appreciate that, more than she knows. Made the experience very easy, and swift. Thanks again!

What went well, let me tell you, Paisley was my amazing customer service experience hero!…read moreI was looking for an item and couldn't locate it.She took the time and care and effort to go to the back of the store find the item and bring it back all with a smile in her face, and a huge heart that said, I mattered most to her to make sure that she was living the Target brand. Thank you, Paisley!!!

Nieliea at customer service helped us with our missing items. She was helpful, patient and…read moreknowledgeable about how to resolve the issue! God bless!

Had an excellent experience getting our TSA Pre-check transaction done with Brandon at the Staples…read morein Brea, CA. TSA pre-check is good for 5 years! Just for this month (May 2026) they are running a promotion - $20 off for qualifying applicants under 30 years old. Brandon was knowledgeable, patient, thorough and quick. He walked us step by step through the process and explained other features/options offered for our travel portfolios i.e. Clear. We applied online a few evenings before, scheduled an in-store appt and Brandon closed up the transaction in less than 10 minutes!! I would recommend going to Staples to get your TSA pre-check handled quickly and efficiently.

I have been to this staples several times, and honestly not sure how it remains open. The store has…read morelittle to no customers, and very few employees. In the past I've had decent customer service at check out. Today I went in to use the self service fax. I had a fairly large packet I needed to fax to a doctors office. I know faxes are very outdated, however this machine quoted me over $140. I was expecting $10-15 max, but with the outrageous price it quoted me, I canceled the order and left. I think staples really needs to rethink their pricing on this. I was faxing to a local number, not even out of state. I will likely not return here unless absolutely necessary.

Best place to purchase Samsung and LG appliances such as washer, dryer, air conditioner,…read morerefrigerator, freezer, kimchi refrigerator, gas and electric range, etc. But, that's not all. They also carry great camping gear and massage chairs. I actually started visiting here for camping gear and recently purchased a washer and a dryer. Comparing the prices with Home Depot, Costco, Lowe's, Amazon, etc., there wasn't a huge difference so I went with them since they deliver and install the washer and dryer for free. The owner is always in the store greeting the customer with a big smile and he does his very best trying to help to fulfill the customers' needs in appliances. He is honest and treats you like his family member. I strongly recommend this place especially if you are a huge Samsung and LG fan.

First, staff was very friendly, however owner is super unfriendly…read more Price keep changing (fishy), even after you buy they change their words about price/service worst purchasing experience

I dropped my laptop and sent it in and they fixed my banged-up laptop within a day! Im impressed…read moreabout the speed and quality of their repair!

This is around the corner from my house and what a blessing. We've been here a few times now and…read moreevery time and everyone we have served us has been amazing. They have always given us honest answers. They do both computers and phones here. Please come and support them.

Richard was very nice and helpful. I have had an active Best Buy membership I've been trying to…read morecancel for a long time and he was able to help me, finally!

Title: Mismanaged install process, forced into a $600+ overhaul, and ghosted by support…read more I am deeply disappointed with the store operations, communication, and lack of support from Best Buy's Autotech department (Fullerton Store #2514). My original goal was simple: keep a low-profile, clean OEM look in my 2018 Toyota RAV4 while upgrading the sound. I brought in a complete setup--4 new Kicker door speakers and a compact Kicker KEY200.4 DSP amplifier--specifically designed to run off the factory radio. I explicitly consulted with a Level 2 Master Autotech beforehand about this exact build. On install day, however, the store assigned a basic installer to my vehicle who clearly wasn't briefed on factory DSP integration, and that's when the goalposts started moving while my car was sitting in the bay: Call #1 from the Bay: The installer called me mid-install stating my Kicker amp was "incompatible" with my factory radio and that I needed a new head unit. Call #2 from the Bay: A short while later, he called again to say the cheaper JVC unit he initially suggested wouldn't work either, pushing me into a far more expensive Pioneer touchscreen (DMH-W3050NE), an iDatalink Maestro module (ADS-MRR), and full dash kits/harnesses. The Reality: The Kicker KEY200.4 is literally engineered by Kicker for factory radio integration using high-level speaker inputs. It was 100% compatible with my RAV4 to power those 4 new Kicker speakers. While the installer did get the Pioneer radio working fine in the end, Best Buy's scheduling system put him in an unfair position by assigning him a factory-integration job that required specialized T-harnessing or line-output setup. Instead of bringing in a Master Tech to assist, the store's default solution was to back me into a corner and walk me up the ladder into an unexpected $600+ equipment overhaul. My original vision for a clean, stealthy interior went completely out the window. To make matters worse, Customer Service was an absolute dead end: Phone Call #1: I spent time explaining the entire situation, was never given a ticket/case number, and was completely ghosted. Phone Call #2: I finally reached a "Car Audio Specialist" whose grand solution was telling me to buy another amp and pay to take it back to the exact same bay, or drive out to a location in Westminster--at zero discount, simply offering to "make the appointment" for me. My time is valuable. Setting up installers for failure on complex integration jobs--and then expecting the customer to foot the bill for forced hardware upgrades and waste time traveling around Orange County for zero compensation--is appalling customer service. While the Pioneer unit functions fine, the experience left a terrible taste in my mouth and completely destroyed my trust in Best Buy Autotech's management. Save yourself the headache and take your vehicle to an independent, dedicated audio shop.

They are not able to fix drop off repairs now. They are closing their shop. If you want to spend…read more$150 for them to come to your place to see if they can even fix your whatever you have. Not for me. I'm looking for someone else to fix my circuit boards now. They gone to high end repairs only. Not for the Johnny lunchbox average person now. I'm sure they were probably 5 stars before they changed.

Great communication and service from Mark. He replaced several switches and a relay for my car's…read moresteering column lock mechanism. I reinstalled the board in my car and works perfectly now. Thank you for your great work.

Glad we were referred to AER! We had to send out 2 switchboards for repair on our Anca Machines…read morethat we needed right away. We usually have slow service on any computer/machine repair, but AER got us our repaired switchboards back in time. The response time with customer service and the repair service was awesome! Thanks Cameron for your wonderful Customer service! We'll be continuing business with you and referring your company! B&T Tool and Engineering Inc. Phx, AZ

Jennifer was awesome to deal with. She helped me out of a bad situation my customer was in. We…read moreuse AER almost on a daily basis and always get first class service. Thank you Jennifer and AER.