I placed an order for 4 large beef phos, egg rolls, and spring rolls. I was told 20 minutes, place was 10 minutes from me. Waited 15 before heading out, figured I'd give them a little more time than they said. Got there in 10 minutes, paid (came out to 61$ and some change.) Well unfortunately for me the food wasn't ready, they said a few more minutes. I sit down with my partner and start scrolling thru tiktok. When I arrived at the place there was two other people sitting waiting for their food, and they did not look happy, which pretty much gave me the sense that I would be waiting longer than I'd like. In the first 10 minutes of me arriving, one of the people waiting for their food got it and left. 5 minutes after that, a group of 5 enter the restaurant, are seated, and served their drinks. The other person waiting for their food also gets up and asks about their order, he's told 2 minutes. 10 minutes after that, the guy waiting for his food gets it (in the later of those 10) and the group of five gets served their entire meals. Another 2 groups of three enter the restaurant and are seated. 15 minutes later, after I've patiently waited for the food I haven't received I get up and ask the lady at the counter, "hey I've been waiting for a to go order. . ." She cuts me off and points at the seat behind me and says, "ok just take a seat". I respond, "no ma'am, I've been waiting here for 40 minutes now, I just wanna know how much longer for my food?" She says something to the other lady working the counter with her in a language I don't know and then walks back to the kitchen. She comes out (no lie) 2 seconds later giving me the peace sign. I say, "two minutes?" And she nods her head yes. I take my seat with my partner again and five minutes later the lady brings us our food. As I leave I look at my phone, 7:15p, I go back to my phone log and see that I made my order at 6:15p. It's been an hour since I placed my order and about 35 minutes since I arrived and paid. I was told my order would be ready in 20 minutes on the phone.
-- For this experience alone, I would never be returning to this restaurant again. I know this is only my experience considering the group of 5 that arrived and was served their meals within 15 minutes, I sure their service varies per customer.
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Now let's talk about their food. MID at best.
Me and the others eating the food I ordered thought the same. The pho was bland. The spring roles were good but the peanut sauce they served with it was as watery as the broth and even more bland. I personally didn't like their egg rolls, but my group enjoyed them. The "veggies" they typically serve with pho where mainly bean sprouts, only two slices of lemons (half a lemon) per bag (two bags), and about 5 basil leaves per bag. The prices were average as well, about 12$ (large option). 2$ extra for additional meat options (overpriced imo). And that brings me to the serving size! They had bowls at the restaurant indicating the size difference in bowls. The large size we ordered would fit spaciously in their small bowl. Honestly as soon as I opened the bag and looked at the food, I was disappointed.
Picture added is the large option according to them.
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TLDR:
1 out of 5 stars is being generous in my opinion. read more