Hello, my name is Jimmy Le. I am the son of the owner of country Pho and also a waiter there.This message is in response to Xio G
I am here to comment on your wrongfully said remark on our restaurant about your review of our poor service to a homeless man , and discrimination and degradation of human rights. After reading your comment my family as well as myself became furious. Not that it was a bad review but how wrongfully said it was. For if it was true we would take the review as it is, but it is not and hence the reason for me writing to you. I agree that you do have a point, that the visual act you saw may be horrendous and I for sure would feel the same way if I saw that myself. But I am here to inform you that your perception is morally wrong and gives us a bad name. I would like to give you our insight on the situation from our side. First off, that homeless man you saw is a regular homeless man that comes by many times a week and each time he does we do not bat an eye on giving him food. We do not kick him out or call the Cops, which by the way many restaurants do around in Rosenberg when encountered by a homeless man. I know this for a fact for I see it myself and am told by the individuals who come in asking for food. But again I like state that we always give food to the needy and never trample humans rights. Secondly, we have already attempted to let the needy and homeless in to dine and when inside they are treated as well as any other Customer. But on our attempt we had many complaints on the presence of the homeless men. Their stench and visual appearance does not quite set the mood when a peaceful family with children are trying to enjoy their evening. (Remember we are a business but we take out our own time and money to aid the misfortunate). So having them eat outside is almost a must when we have customers inside. But don't think the homeless man doesn't agree. For he himself insists that he eat outside and gladly does us a favor in return for free food. Not many people give them food but we do! and food is food. On top of that the quality is the best it can be and we do not just give them scrapes. We serve them the finest quality like everyone else. Thirdly, some homeless men come in drunk and I'm pretty sure you would not like a drunk man stubble into a restaurant you are dinning in (which was the case in your dine in experience). For that reason alone for not only the safety of our customers but as well as the employees and ourselves we have them eat outside. When we are empty we gladly let them in to dine but obviously the experience of our actual paying customers are more important. Lastly we can not make this a habit, we cannot simply just freely serve the needy and poor with all the amenities of a paying customer and not be paid. Its just simply too hard to do with us paying for the ingredients, utility bills, and employees that work their best to make your experience the best it can be, and especially if they come everyday expecting a free meal with 1st class service. Please keep in mind that at least we provides food and the utensils to eat it instead of saying no and letting him starve. Please don't take this the wrong way, I do not mean to talk to you harshly or call you a liar but your comment may be very hurtful to our business all for a misconception and wrong perception. Please review your comment and take to mind the meaning of the words you said and there effect and also our own reasoning behind the action we take. We always strive to make our customers experience as near to perfect as possible and never turn away to the needy. It was nice talking to you and thank you for you review and your own personal opinion. Please ask any questions that may be on your mind. Thank you again and enjoy your afternoon.
-Jimmy Le read more