If all reps are taken when you enter expect to wait 30 minutes or more. I finally left and figured…read moreit out on my own. The music blaring so loud and you just sitting there like it's some club when all you want to do is get a resolution to your issue. No one once came up to me after asking for my name. I probably would have had to sit there another hour. Reps seem to be new or incompetent. They constantly have to communicate with each other like they are confused. Been to other stores and they are much more competent and self reliant. Never going to this location again unless I'm in the mood to dance and wait and time isn't important.

Worst customer service services ever. More employees than customers and still slow. Latino guy…read moredisappeared when he knew I was up after telling me he'd help asap. They all act like their job is to please themselves

Always up front pricing, with fast, efficient service, and reliable, quality repairs. Been using…read morethis guy for years!

Best prices fast and efficient!! Good quality you can never go wrong going to this place so worth…read moreyour money !!

I have been doing business here for years! I can't imagine going anywhere else, the service is…read moregreat,everyone is very knowledgeable and there is ALWAYS plenty of choices in stock. Need a phone, this is your spot Cyndi S

Great customer service for a BOOST authorized retailer Always friendly and knowledgeable. I have…read morean unlocked iPhone 16 Pro Max, one terabyte edition... I added a secondary number on my eSIM... Which is on AT&T and I have had no issues whatsoever... If you're looking for a good cell phone company to go with I would recommend Clearcom wireless on Clayton Road to help you out. The value is I pay only $25 a month for having my bring your own device.

I brought my phone because the speakers were dirty. It took them 2 minutes to clean. Very…read morepleasant customer service. Then, I brought my laptop. The battery was dead and extremely slow after making a huge mistake to bring it to Staples. MD Wireless took a week to fix it and it's all brand new. Reasonable cost. Very professional staff and took the time to explain safety for all the scams and overcharged out there. I highly recommend them. They will be my number 1 spot if needed in the future.

Went there and have a battery replaced and the person who replaces batteries wasn't even in and it…read morewas the middle of the week. I don't mean to be negative, but you should have more than one person that can replace batteries if you're going to be open all the time. I was there, let's just say he was less than helpful. I might even say cranky. We'll tell you about their service other than that because all they could do is recommend coming back a couple days later.

My husband and I had an outstanding experience at this location, specifically due to the…read moreexceptional service provided by Jesus. He was fantastic to work with--highly personable, knowledgeable, and professional throughout our entire visit. Jesus demonstrated great patience as he explained several complicated concepts to us, ensuring we fully understood our options. He truly went above and beyond to assist us. We cannot recommend Jesus and the rest of the staff here highly enough!

The manager was super helpful in assisting both my parents and I in easily and seamlessly upgrading…read moreour iphones. Would highly recommend going to this location.

Stephanie provided exceptional customer service!…read more I visited this T-Mobile store to return my T-Mobile Internet equipment because, unfortunately, the service wasn't meeting my needs. Zoom meetings would constantly cut in and out. I often had to turn my camera off just to get through calls, and the connection seemed to get even worse on windy days. Despite my frustration with the service itself, Stephanie made the entire return and cancellation process incredibly easy. She was patient, knowledgeable, thorough, and took the time to answer my questions and ensure everything was handled correctly. What really stood out, though, was the care she took when applying a new screen protector to my daughter's iPhone 17. I was genuinely amazed watching her work. She applied it perfectly and took her time to make sure it was done right. It's rare to see that level of attention to detail and pride in customer service. I've visited several T-Mobile stores over the years, and I would absolutely make the trip across San Francisco to this location again just to work with Stephanie. She made what could have been a frustrating errand a genuinely positive experience. Thank you, Stephanie, for your patience, professionalism, and exceptional customer care!

Solved my issue. My problem was solved by a very competent…read moreindividual who works at this store. The store is in good location near to good places to shop and eat. So you know if you hit it off with somebody while you were getting your phone fixed at the wonderful T-Mobile store in Walnut Creek and wanted to take them out for a drink and a quick bite to eat you're right there it's perfect

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

Went in to ask a question the sales person had a spare sec to answer my question and told me i…read morewould have to wait 20-30 minutes to have it answered. I explained i understand shes busy but it is a quick question and it is useless to wait 30 mins for no help... this is when she fired back with a rude disrespectiful "ok what". My question "my father passed and i was looking to get off his plan are you able to help or is that a support line" then i got a "support bye" to where i said thats why i did not want to stand around for a half an hour. Is this the At&t service way? Needless to say im about to switch services completly. I was given no further info from this horrible customer service representive.

After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

Went in last night with questions. Rep was slightly impatient and not super clear with information…read more Still better than trying to get help with Verizon's phone support. Additionally, parking is difficult at this location. The lot is small and is typically used as overflow for all of the many eateries and businesses at the location.