Came here last night for dinner with my husband and son. Was wondering why on a nice Friday night at 7 pm, there were plenty of empty tables on the deck. Now I know why.
Food was average. We started with a hot pretzel with a cheese beer dip. The pretzel turned out to be three average size pretzels, which was fine since there were three of us, but the menu does state it's one large one. The cheese dip was gross - melted fake cheese whiz crap. If there was any beer in it, we couldn't taste it. I had a turkey wrap (no dressing), husband had a fish sandwich, son had a burger. The fries and onion straws that came with our meals were cold. I'm not a fan of the fries here in the first place - they're the kind that are coated in batter. My husband had the coleslaw, which he said was good.
The service was the worst we've had anywhere in many years. The minute we were seated and had just picked up the drink menu, the server appeared at our table and said, "Are you drinking tonight?" No hello, no "my name is ____ and I'll be taking care of you tonight" - just blurting out the drinking question. We told her we had literally just sat down and didn't even have time to look at the drink menu yet. She came back and took the order, served our drinks, took our food orders. When serving our meals, she had no idea which dish belonged to whom. My husband had ordered coleslaw as a substitute for fries, but yet he got the fries. When we pointed it out, she seemed mortified and quickly ran off with his plate. She should've left the plate at the table and simply brought out the dish of cole slaw. Once we were finally all served, she never once came back to check on us or refill my husband's iced tea. We had to flag someone else down and ask for water - that was never brought to us.
The only time the server came back was when we were still eating - put the server book on the table as she was flying by to the next table and said "when you're ready". Umm...we were still eating AND it was obvious I was going to need a box and I still had a lot of food on my plate. We then took a look at the bill and she had charged us for two iced teas instead of one. She finally came back to the table and we asked her for a to-go box for my food and also pointed out the error (nicely) on the bill. She did apologize and we told her it was OK. I also need to mention that all throughout our interactions with this young lady, we said thank you numerous times (after taking our orders, bringing our drinks, bringing our food, when she picked up the server book at the end). Never once did she acknowledge our thank you's. There was never a "you're welcome" or "have a nice night" or even "mmm hmm". She seemed like a nice young lady, but she's obviously in the wrong business.
Between the food and the service, we won't be coming back. read more