* friendly, but not creepy- felt safe * normal, slightly cheap pricing, no additional weekend charge bs * arrived at time we agreed upon * performed task correctly and quickly * laidback read more

I needed a new lock on a garden access door. Duane came to assess what was required and returned on a day and time convenient for me. He not only replaced the old lock, but worked to insure that the lock and the old door would work effectively together. This required a great deal of time and skill making sure the door fit into the old frame as properly as possible. He took pride in his work and did not leave until both the door and lock were perfect. In addition, he's a good conversationalist who cares about the work he does. read more

The person who wrote the response saying that I'm not their customer is the very person who ripped me off. He is NOT sorry and HE was the person who rang my doorbell late at night, as if the world was gonna end. Then he responds, claiming I am sorry after calling me names. He is a con artist. I'm reporting this review to yelp and I'm reporting this company to the BBB and the city agency that regulates similar businesses. And he rated the review as funny, as if ripping people off is funny, and that's really all you need to know about this business. Use at your own risk; I wouldn't trust the good reviews. read more

Saw the good reviews but had terrible customer service over the phone. The guy hung up on me and told me to call someone else... there's plenty ways to say that professionally if you can't do a job. What a jerk. read more

Completely rude and unprofessional. Duane rekeyed the lock on our basement door. However, despite the key turning in the lock, the door will not open. Prior to the rekeying there were no issues with the door opening. My husband called him to ask him to come by and look at it and he agreed. Minutes after he got off the phone with my husband, he called me - a woman. He very testily insisted that this issue had nothing to do with his work and would require an extra charge. When I inquired as to whether he could first look at the situation before we addressed the cost he told me to call someone else and hung up. Why did this man decide to call a woman to harangue when he had just gotten off the phone with a man who had raised the issue with him? I asked a logical question and his response was demeaning and mansplaining to the extreme. Conclusions: he does not stand behind his work (he does not give receipts) and he is sexist. Look elsewhere. read more

Dwayne was prompt in answering my request. Professional service and attitude. It was a Memorial Day weeekend, we were locked outside of our house due to a faulty mechanism in our door lever. Dwayne came equipped with all the necessary tools and got us in the house in less than 10 minutes. Amazing guy! read more

I wanted to change the lock to my apartment so I called this place. Duane was very quick about everything, he came the same day to give a free estimate and then came back the next to change the locks. Even the process of him changing the lock was fast. He was really efficient and professional. read more

The guy was not friendly at all I called and he said this is not a key shop even though it was answered Verrazano locksmith very strange

Got locked out of my apartment on a Friday evening. The locksmith came within 20 minutes and my door was open within 2 minutes. I really appreciated their speedy and polite service. read more

Duane has been our trusted locksmith for years at both our house and at businesses. He has always been very helpful and fair and has gone above and beyond in explaining lock options. I won't use any other locksmith! read more

AMAZING as well as FRIENDLY service. I was in need of a late night emergency and the owner himself made a home visit to help with a last minute urgent lock change before I had to turn my keys in and leave my apartment. After calling other "locksmiths" in the area that were actually asking ME to Google how to remove the specific lock (something I could have done myself), Verrazano Locksmiths not only knew EXACTLY what to do but were so knowledgable that he was able to visually distinguish my lock from older models of the brand I had installed. I would HIGHLY recommend Verrazano Locksmith for their 25+ years experience, their mastery of their trade as well as the amazingly personable and friendly approach of the way they do business, and all for an extremely reasonable. A+++++++++++ read more

I had been in my apartment less than a month when my front door handle started falling off. My apartment management company contracted Verrazano Locksmith to help solve my problem. Duane contacted me quickly and set up an appointment on a Saturday to accommodate my schedule. Duane was friendly and the service he provided was excellent. He replaced my old lock with a mortise entry lock set. He took his time and did the job right despite my old Brooklyn door giving him a hard time. I appreciated his attention to detail and that he didn't rush through the job to ensure the locks were working right. I will be using his services again. Thanks again Duane. read more

I had to have a friend's apartment rekeyed and locks replaced after he passed away. I'm not from the area and did not have a local recommendation so I searched on Yelp. After confirming with Duane on the phone, we set a time and he kept in touch, even offered to match separate locks with one singular key, which made life easier. He arrived on time and charged significantly less than his original estimate as he was able to maintain one of the locks that didn't need replacement. Duane knows his stuff and is honest and professional. Made a very sad situation much less stressful for the family. Thank you Duane! read more

I just returned to Kennedy Airport from vacation, I came home around 4am only to find that I lost my keys somewhere. Called Verrazano Locksmith and Duane showed up in half an hour. 15 minutes later I was in my apartment. Verrazano's prices were very fair considering it was 4AM... I will definitely use again if needed. Thanks for quick professional service Verrazano Locksmith... read more

What a great experience. My building was having 'trespassing ' issues, so I thought it was time to change the lock. I called and he was fantastic on the phone. When Duane got here, he explained my options. Who knew there were options? Very nice, professional and neat. The price was great and the price for extra keys very reasonable. read more

I have 2 garage doors which I locked myself out of. Called up Verrazano Locksmith and Duane got here in 2hr to save the day. Duane is good! He's like a magician and picked the locks in no time. I would highly recommend him!!! read more

Would not come out to help me after my dog walker's key broke off in the deadbolt due to the cold. The person who called me back offered some suggestions for getting the door unlocked, but none of them worked. He said he could not/would not come because he didn't want to lose his parking spot. read more

On Friday night, February 8, 2013, in the height of the storm, my mother's home attendant called me up and said she and my mother were locked in my mother's bedroom and had tried for a half hour to wiggle the door open but was unable to do it. Not only that, she had bolted the front door down for the night, and that is a sliding bolt lock that only locks from the inside and does not have a key. I called all the building staff, and one by one discovered they had left early due to the storm. I called the live-in super, and he offered NO HELP to get in, except to call the Fire Department. Calling the Fire Department would have left us with a whole new set of problems, because they would have just hacked down the door, and then my mother would have had NO FRONT DOOR until another one could be ordered - which could be WEEKS! Before I called the Fire Department - I thought let me call a locksmith - Verrazano Locksmith - and see what Duane says about this dilemma. I called Duane, and after hearing so many "no, no, no, I can't help you" - he said "I'll get the truck and pick you up on the way - give me 10 minutes." !!! Not only did he get me there in the middle of a snow, wind, cold and ice, that my car would have never made it - but within 15 minutes - he FORCED the sliding lock off the door and THANK YOU JESUS the door opened and was able to retrieve my mother and her home attendant out of the bedroom! Although there was minimal damage to the door, Duane saved the entire door from certain ruin by having patience and applying more gentle force on the door than the Fire Department would have! I called Duane back to change the lock so we can lock the door from the inside without have to use a deadbolt - so we can keep my mother safe from getting out without an attendant - and he did a wonderful job!!! Again, he exercised a lot of patience as the door we have was difficult to work with and he just kept plugging away finding different ways to make it work. Well done Duane at Verrazano Locksmith !!! For the Record, I know Duane for about 20 years and have used him on several occasions to change and fix lock problems that I have had and had friends call him from getting locked out of their cars and he has always been prompt, professional, courteous and reasonably priced. I highly recommend Duane at Verrazano Locksmith and God Bless him in his good work! With much respect and gratitude for coming to our Rescue, Gail and Theo read more

Duane was not only prompt but he worked around my schedule so it was an easy process, nicest guy, he also fixed two unrelated issues in my house, the screen door and the lose carpet on my staircase without any charge. Would recommend him to anybody! read more

Prompt and very helpful. Came out on short notice and provided the service that I was looking for. I used them back in February of 2017 when I was in Bay Ridge. read more

so ended up getting locked out of my apartment last week, in a storm so it was perfect, called Verrazano and Duane the locksmith came to my rescue! It only took him 15 minutes to arrive and let me in. He was very nice and helpful.....not awkward at all! Hopefully I never get locked out again but if I do i'm definitely calling Verrazano! read more

Used their service on Sat 4/7/18 to change the lock in the apartment door. Duanne was very polite, knowledgeable and prompt. He made a great recommendation to change the cylinder only and the whole lock, which saved time and money. Job was done to the highest expectations, and I highly recommend his services for any locksmith needs. read more

I have never written a Yelp review before and am not one to write a poor one. Considering I called this company based on the good reviews, I needed to explain why I am giving this company one star. I was locked out of my apartment at around 2am. I live in an upstairs apartment from my landlord, who is on vacation and who I am also pet sitting for. My friend gave me the number to a different locksmith company with a 24 hour emergency service. Someone came out and couldn't get the lock open without drilling. Since it is my landlords house and I couldn't ask her for permission, I could not give them the green light to drill. It is then that I looked up another company and found, Verrazano Locksmith. I saw that they were a local company, had many years of experience and had great reviews. Their most glowing reviews said that they had exceptional tools and friendly emergency service. I called and was devastated by the response I received. The man on the phone did not give me any time to explain my situation. He told me that my experience with the previous locksmith "didn't happen" because drilling is, "a last resort." As I was trying to explain further, he told me to never call back again and hung up. I tried calling back and he didn't pick up. Then my husband tried to call and he didn't pick up. My husband and I had to resort to waiting outside until neighbors got home to let us in through a mutual fire escape. read more

Charged 80 dollars to unlock my house door cause I got locked out. Called him, 15 minutes later, he's here. Picked the lock and I was good to go. No hassle, no fuss. Quick service. Price was reasonable enough. Would call again if I need to. read more

Dwayne was so helpful! Showed up exactly when I needed him. The best, friendliest service I've seen in Bay Ridge

Called to have a lock changed and he was here within an hour. Did a quick great job. Very professional and tightened our door hinges as well... Could not be more pleased! Posting this for my sis who lives in Bay Ridge...I was here visiting and saw the great job he did. read more

Good but not great locksmith. As with many locksmiths, watch for inflated prices. Person (owner) is a little strange.

On Saturday at 6:30pm a few weeks ago the bottom lock of my apt door jammed and the top lock was coming out of the cylinder, I called Duane and he was there within 20 minutes. Service was great, fast, good quality lock to replace mine and he gave me a good deal. Highly recommended. Nice guy too. read more

Duane, was so nice and accommodating before and while he was putting in our security gates and doors. But once the jobs were done and he was paid in full, he turned into a different person -- nasty and very unaccommodating. We called him to come and check on one of the locks he put in on one of the security doors as it keeps jamming. We were literally locked in our house yesterday because the lock jammed and we couldn't get the key out. We called Duane and he got very nasty telling us that there was nothing wrong with the lock and that we aren't locking and unlocking the door correctly and then he hung up on us. Excuse me, I didn't know there were certain ways of locking and unlocking doors. So my husband had to go out the back door and up the front steps to try to unlock it from the outside. Well, that worked and luckily we got the door open. My husband told Duane that he is putting us in a very scary situation by not fixing this lock. Since we have security gates on our windows, we would never escape a fire if this lock jams again while we are trying to get out. He showed no concern whatsoever. So not only is he nasty and unaccommodating, he is very uncaring. I have since found another locksmith who hopefully is more concerned for mankind than this guy is. Boy, Duane, did you fool us! read more