I tried the xfinity assitant online several times this week. It is simply a run-around game…read morewithout the luxury of actually speaking to a person. The responses are always the same of 3 of 4 choices that is provided to any questions asked. I have xfinity at 2 properties, in different states and the service provided has been awful for 2-years at both. I will be cancelling my service as soon as possible.

our tv and internet has gone out at least 8 times in the last three days and it continues to do so…read more Comcast has continuously made excuses for the problem and it continues to go out. How is it they don't discount the account for the time it does not work?

I have to say, these stores are the best parts of xfinity. I don't like their service, nor do I…read morelike how they do their pricing, but the customer service here is awesome. Everyone is super friendly and they make the walk in experience very easy. I wish the customer service on the phone was just as great or even close to what they offer in store. Thanks guys for the super service! (not every xfinity store is like here. The guys here know what they are doing.)

They never have the supplies to support what they sell and you pay a arm and leg for. Went there…read moretwice to exchange a box. They couldn't provide a new one.

I was required to return a device to a store location following the completion of my contracted…read moreservices. The team at this store was prompt in acknowledging me upon entering and made sure a team member was available to address my reason for visiting. My item return was quick and easy and I was out of the store pretty fast.

This location is good for those who need to handle their business in person. I had to come here…read moretwice within 2 weeks because the equipment that I picked up on the first visit was incorrect. I spent hours on the phone with XFinity Customer Service trying to get the equipment activated and after the 6th phone call to customer service, they declared that it was the wrong equipment. Fast forward 2 weeks later, walked into this location, I was welcomed by the staff. I was told that it would take a few minutes before someone could help me swap out the equipment. I used the restroom, then sat down in their VERY LARGE TV THEATRE SCREEN lounge area to watch the playoffs game. Only one other customer was there. I arrived at approximately 6:30p. I got my new equipment at 7:15p and I stayed until 8p when they closed. I paid for parking both visits and it took me over 20mins to find parking both trips. Very inconvenient. Overall, nice staff, great location to relax in, but parking is definitely a big challenge in this busy location. Next to the Metro is convenient for those who ride it.

Outstanding service!!…read more So, I was in a bad mood after struggling for over a week with a recently purchased phone that was not working properly. The employees at the Verizon Wireless on Fleet Street were amazing and turned my day around!! Solutions Specialist Veronica was very patient and listened as I complained about the issues I was having with my current phone. She was very knowledgeable and gave options as to which phone would work better for me. After looking at few cases on the wall Veronica was nice enough to bring out a large selection of colorful cases from the back room for me to choose from. She was nothing but friendly and helpful. Solutions Specialist Christian was equally as wonderful. He was fast and efficient when setting up my new phone and transferring all of my contacts and applications. He even put on the case and screen protector for me so I wouldn't have any annoying bubbles. Solutions Manager Gimel took extra time to go through and set me up with the best plan for my budget, even when it got a little complicated. You can tell he really cares about his job and giving people the best deal. It is really hard to find someone who puts the costumer's interest first like that in sales these days. I really appreciate the amazing staff they have over at the Verizon Wireless on Fleet Street. Ask for Veronica, Christian or Gimel and they will definitely take care of you!

I've been paying Verizon gobs of money for years, send my daughter to pick up a phone and you can't…read moretransfer her data?!!!! Oh there's still time for me to return it and cancel allllllll lines!!!! No respect or proper service.

Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

Peaceful and quiet zone . The environment is relaxing and…read moreclean . Basshemaqa was really help and understood exactly which product I was looking for . He delivered exactly customer service by giving me the complete break down and value of the products . Thanks to him I'm decided to become a Xfinity customer .

DO NOT RECOMMEND -- BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE…read more I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I've ever had. On July 14, we received what appeared to be a legitimate Xfinity call to pay our bill. The caller had our information, and we even received an Xfinity verification text. We paid, received an email saying the bill was paid, and later discovered serious concerns that our payment and account information had been compromised. When I called Xfinity, I was told my account would be credited by July 20. Instead, I was charged another late fee. I called again on July 27 and was passed around to representatives who gave conflicting information, read scripts, and continued asking me to pay an incorrect balance instead of fixing the problem. Even my installation experience was terrible. The technician asked personal questions unrelated to the installation and made me so uncomfortable that I asked my husband to hurry home. Two months in, I've dealt with security concerns, incorrect billing, late fees, broken promises, and terrible customer service. I will be canceling as soon as Xfinity corrects and zeros out my account. I would not recommend Xfinity to anyone. The cheaper price is NOT worth the frustration.

It's no secret, the WORST cable/internet provider. If you have a choice, go with another company…read more Equipment malfunctions, service drops frequently and you can never navigate their customer service call center to speak to a person. You end up doing a "live" chat with an AI program to solve the issue.

Xfinity totally sucks! Thy knock out service and then impossible to talk to live agent. Bots are…read moreworthless. They do not offer emergency service to get things back up and running. Total and complete service failure. Beyond frustrating and if we weren't on a group plan with HOA would fire them in a heartbeat. Totally suck!!!

0 stars. First of all, the email on Chris's business card (attached) is wrong--so if he makes a…read moremistake, you have no way to contact him. And he did make a huge mistake. He signed me up for a supposedly "free" mobile plan with my home internet, but it was activated under the wrong address--so I've been getting charged for a plan that was supposed to be free. I waited 40 minutes at the store, only to speak to a different staff member who couldn't fix the issue. He said Chris would call me to sort it out and issue a refund. But again--Chris's contact info is wrong, so I can't even follow up. Now I'm dreading having to return to the store after a 10-hour shift just to beg the staff to correct their mistake. I won't take down this review until someone from this location contacts me and resolves the issue. But considering the number of 1 star reviews, I doubt I ever hear back.

It was a very good night at the Xfinity store. Free water, free Xfinity wrapping paper (just what I…read moreneed to dress up a gift!), and a comfy couch to plant myself on while an associate helped me get a replacement router. Full disclosure: I've had not-so-stellar service here, about 18 months ago. But tonight the friendly team worked together and got me the equipment that I needed. And I was in the store for less time than I expected--thank you!