I requested service (at my home in Rockville MD) yesterday for cable and internet outage. Came promptly this morning (10:30) as stated. Team fixed the problem by 12 noon. I want to especially mention the tech CHRIS who came, evaluated the problem, called inb the team to correct it and remained on the scene keeping me informed at every step. Five stars are not enough. read more

(1 Star) Absolutely horrible experience with Comcast. Comcast scheduled planned maintenance during normal business hours, claiming the outage would only last 2 hours. Instead, it turned into an all-day outage, leaving my business with no internet and no phone service. As a business owner, that means I couldn't operate, serve customers, or conduct business. This has caused a significant financial loss. The most frustrating part is that this wasn't an emergency--it was planned. Whoever decided to perform this maintenance during business hours showed a complete lack of consideration for businesses that depend on their services. There are 16 other hours in the day when this work could have been done with far less impact. I also spoke with Kim, a supervisor, regarding Work Order #685702. Rather than showing any concern or empathy for the financial hardship this outage caused, she was condescending and dismissive. It was clear she had no interest in helping or taking ownership of the situation. Comcast's poor planning, lack of communication, and disregard for its business customers are unacceptable. I will be requesting compensation for the revenue my business lost because of this preventable outage. After this experience, I'll be seriously looking into switching providers. If Verizon can provide more reliable service and treat its business customers with greater respect, they'll be getting my business instead. read more

If I could give Xfinity zero stars, I would. Even when the internet is working, the service is spotty at best. Right now there's an outage, and it's literally impossible to speak with a live person. Every time I call for an update, I'm trapped in an endless AI loop with no option to reach a human being. The automated system provides no useful information and then simply hangs up. This has impacted my ability to work. What kind of customer service is this? Customers deserve better. I'm switching service asap. Terrible read more

Lots. Xfinity upgraded their cable service to wireless and it went to HELL IN A HANDBASKET!!! If was supposed to be better but it absolutely is not. If you have the old service, keep it. I've been with Comcast/Xfinity for almost 40 years and this new service makes me want to find an alternative. read more

Comcast admits they owe me a refund, but refuse to send it out. They are straight up just stealing my money, and they will do the same to you if you give them the chance. read more

For the past two weeks, every day, one or more of our cable boxes has screwed up. I have 3 boxes. I HAVE BEEN TO THE STORE AND REPLACED BOXES. For 450 a month I expect better service. Every day at least one box has stopped working. I HAVE SPENT HOURS ON SUPPORT. They fix it temporarily and 24 hours later, not working. You can take every one of these boxes and SHOVE them up your A.. Elaine Gordy 410-726-9001 A VERY DISSATISFIED CUSTOMER read more

Comcast is one of the worst service providers walking the planet. Because I've heard such bad things about their cable service, I decided that I would just use their Xfinity WIFI 30 day pass for $10 a month. No contracts, no obligations. At first, the service was working fine. Considering I do everything on the internet, it came in handy. However, lately their service is either slow or non existent. For the past 2 days I've been using my mobile data because every time I try to connect to Xfinitywifi, it tells me, "IP configuration failure." No matter how many fixes I use (airplane mode, forget the connection and try to reconnect, switch from random default mac to device mac) NOTHING works. The Down Detector page says "users don't indicate any problems at Comcast" yet when you scroll down to the comments section, you see people complaining about no service as of yesterday. Don't even think about asking for compensation back for the days their service wasn't working because you won't get it. I pay for 30 days of service, yet their wifi doesn't work for the entire 30 days. Comcast is infamous online for their antics and the only way these companies will understand that people aren't putting up with their crap, is by hitting them where it hurts. Their pockets. read more

Dusty was awesome. He went above and beyond. He came just to install a new modem and he did some tests and found out that we had a bad line/connection/port outside and also needed and upgraded ground and box outside which he installed. He upgraded our modem, cabel box, and remote. He was very nice, personable, and thorough. Our internet is very fast now and I can get Disney+ now!! I wasn't previously happy with the first tech on the chat i spoke with. The second tech on chat was better and reduced my bill like $30. Between him and Dusty you guys have made things right again. Thank you. Sincerely, Mike Russum read more

After being without service for four days, It was a pleasure to have Mr. Mac the service technician come. He was very friendly, efficient, thorough knowledgeable and professional. Thank you. The wait time was ridiculous but the outcome was very good. read more

If I could give this company negative stars, I would. I wouldn't recommend XFinity to my least favorite ex if she came back to life in search of HGTV (May she rest in chaos) My parents (seniors) have been customers since the 90's down in Maryland near Baltimore. When I visit, their internet is notably slower than my home internet although I pay a fraction of what my parents pay. I live in a beach community with ancient communications infrastructure and I still get 1Gbps for less. They never get anything close to the advertised speed they pay and their modem is top-of-the. It seems like a tech has been working on something different in their neighborhood every month since the Bush administration. Xfinity has spent more than a month trying to address "node issues" in the area. Since September (It's now November) several local channels are intermittently unavailable to my folks and others in their aging neighborhood. Local news is extremely important to seniors -and so are the Ravens. When my father called to enquire about prorating his bill (they pay over $300/month and aren't getting what they pay for), the call center guy talked him into changing from his grandfathered plan to some other plan that doesn't have the services and channels they discussed on the phone. I'm still trying to wrap my head around that. They lost their ad-free streaming services and picked up a bunch of "junk" channels. My mom tried to switch it back 20 minutes later, but they lost the grandfathered plan and now have to pay even more for what they had -plus the "node issues" continue. They've been customers since the 90's! I still can't believe they pay of $300/month! This angered my mother enough to call me at 1AM looking for help understanding their bill and plan, but frankly I can barely understand their services. I'm often trying to troubleshoot for my parents over the phone and it's highly frustrating that I can't trust the call center people to explain things because they actively take advantage of confused customers who have been loyal for decades. It's apparently hard for customers to get services spelled out on paper too. I wish there was another option for them but cable is one of those oligopolies most Americans seem to love. I haven't had cable since 2004. read more

Have xfinity's wifi service and it has been decent. They were offering $100 visa gift card if you transferred your mobile service to them, and it was right before Christmas and could use the extra money. WORST MOBILE SERVICE I have ever had, drops signal on a fairly regular basis. BIG mistake on my part to switch. And my FAVORITE part is that they don't send the gift card for 4 months, so it didn't even help with Christmas. DON'T FALL FOR THE OKIE DOKE!!! read more

It's no wonder Comcast has such a low rating,they don't have to worry about it as long as they have a monopoly on the internet and cable business. They charge what they want and don't care about their customers. Especially seniors on fixed incomes,I'm paying 200.00 a month and can't even watch the ballgames because they decided to charge another 20.00 just for that. Don't worry, this is going to change someday, and Comcast will be no more. Can't wait for that. You should be ashamed of yourself Comcast. Seniors cannot afford you anymore. read more

I am a new customer. Dealing with Comcast customer service is extremely frustrating. The agents give you a lot of gushy lip service but seldom resolve your issues. I was quoted a monthly recurring charge at the time I agreed to installation of tv, internet, and xfinity mobile. Don't get suckered into believing that the price quoted is the amount they want to bill you. I have been arguing with Comcast agents for two weeks without resolving the billing concern. read more

0 stars. The absolute worst customer service of any company I've ever dealt with. Trying to transfer to another carrier is rendered virtually impossible. Failure to provide service as advertised without hours of phone calls. Adding home internet to a phone account, but they dont link the accounts, so advertised discounts dont get applied without hours more on the phone. Website doesn't work. If you need help, you're fucked. read more

(1 star because 0 isn't an option) Lived in my house over 3 years. I'm paying for 1.2 Gbps. Their gateway gets 1.2 Gbps from the line, but whether I'm wired or wireless standing right next to it I can never get even half of what I'm paying for with any device I've tried. Many days it drops to less than 1 Mbps. This makes it nearly impossible to do anything requiring an internet connection. They have come out to do tests and all they care about is the service to the gateway. Nothing they've done has improved the actual speed anything connected to their gateway receives. Unfortunately, they have a monopoly in my city, so I'm left to suffer. If you have a choice, DON'T USE XFINITY. read more

XFINITY - Tested about 10 feet from the gateway - Internet Service Providers Near Me

Less than "not good." Xfinity live agent LIED to me about what I would receive for upgrading my service. Fraud! Lying cheats. WORST customer service ever encountered. read more

Horrible outsourced customer service. They lie. I agreed to a 12 month contract and next billing cycle increases 40 bucks. Told me I had a 24 month contract, another lie. Told them to cancel service and they said if I did my cell phone service would increase 50 bucks. Legal money laundering my bank account. They only game in town and leverage that to Rob u blind. Sorry company and should be shut down permanently. DO NOT RECCOMEND THESE LYING THIEVES! read more

Xfinity internet service in Baltimore doesn't even qualify as a service. Wifi is extremely unpredictable. Sometimes will work for a whole day, sometimes will drop every device every 10 minutes, requiring a restart each time. Nobody in customer service has any idea what's going on and you'll get charged for having a tech come out to fix their own problem. They should make their services here extremely low cost until they figure out how to provide stable internet, especially in the wfh era. Lord knows they have other revenue streams. Brought to you by Verizon LTE because my internet just took a shit for the 8th time today read more

I pay over a hundred dollars a month for this internet because it's literally the only option I have and it can't even load a show. It's constantly buffering like I'm on dial up. Terrible, predatory company who charges a ridiculous amount of money for not great service. I would absolutely 100% be using a different internet provider if I had another option. read more

Xfinity, l canceled all of my services in June. Do you know yall are still billing me!!! Yup. No matter who I speak with, no matter how many times I call. Yall keep billing me. Now I am carrying a balance. This will effect my credit. Please stop ruining my life! Please stop billing me! Why do I have to go through so much to cancel? Is this legal? Can someone here help me find out why yall are billing me for a service I have not received? read more

Xfinity is a joke. I really want to give them -1 for a review. They are having trouble on their site for me to make a payment. I have been trying to contact an employee with technical difficulties with their site. I'm hanging in there with this company until I move next year...then it's good bye Xfinity!!! read more

I'm 65, retired and they still insist I pay $65 for basic WiFi. Very hard to get through to anyone. Customer for 27 years. No options in my area. Wish everyone would boycott them. By looking at the reviews, they don't care! read more

Worst customer service imaginable. Nearly impossible to speak with a human being. Once again, there is no competition so they do as they like. read more

A very pushy rep from Xfinity made me feel like I was being scammed. I told him they're out all of our conversations several times that all I wanted was Internet. He kept pushing channels streaming which is fine but not channels. All I wanted was Internet for $45 we had several conversations over the phone. We had several conversations texting back-and-forth and this last time he kept pushing the channels he said that I would have took the top channels for three months so I asked him what if I forget to cancel those and he said I will remind you and I just made me feel like I was being scammed. I kept the text and it said several times that I wanted just the Internet and if somebody would check the recordings of our phone calls I stated several times I just wanted Internet And he wouldn't let me talk. He was very domineering with over talking me and keep pushing and pushing it seems like he was a shark from a car dealership. You know they're very pushy and they talk fast so I felt like he wasn't respecting my wishes and like he was trying to scam me into something that I didn't want. I told him just cancel the whole order and he still didn't even wanna do that and I kept saying cancel the order. I don't want anything and then my boyfriend got involved and he hung up on him, but Martin called back and I told him again cancel the whole order. I do not wish to do business. I do not want the service at all. Nothing not even the Internet now because I felt like I was being scammed or rushed and pushed into doing something and getting something I didn't want. read more

See all

How cannot a business not care for your business? Like this current outage they font even have resolution or estimated end time . Peopl have Businesses and Work From Home. Like Seriously read more

we work from home and when the internet is out we aren't making money. it was out for about 10 hours yesterday and I got a $6 credit only after asking. I alone would have made around $400 in that time and my wife makes more than I do... what the fuck dude. now it's Friday night and the internet is out again. kids can't game. wife can't watch tv. and I can't be left alone because they all need stuff when the internet is out. wtf fix it. Theres no reason our internet goes out every time there's construction within 20 miles of me... It's reliable when it's working but dude Friday night come the fuck on. read more

It's a sad thing that Baltimore City is stuck with Comcast as it's only provider. I have lived in other cities and Comcast has always been the least reliable option, but here in Baltimore we have no other options. Over the past three years I have had to deal with their x1 modem. Because it certainly did not provide the "whole home internet" it advertised (it was only reliable in the one room it was in), I turned off the router feature on the x1 and installed a mesh WiFi system. Yet I still had intermittent WiFi. I finally got my own modem and like magic the WiFi worked fine. As much as I am thankful for reliable WiFi, the reality that I've spent $420 leasing a product (the x1 "gateway") that seemingly was designed not to work is quite frustrating. Now, recently, our neighborhood (and others) seem to be experiencing regular, hours long, outages of service; yet the most they'll offer you is a couple $$'s off the bill. Cable utilities are the worst utilities in this country and it's depressing to see the worst of them have a monopoly on ripping off the citizens of Baltimore. read more

XFINITY/COMCAST Mobil, has the most disgusting customer service ever. No one seems to know how to solve the customer's problem and there is never a manager or supervisor on hand to assist... So I signed up for service in August, 2023 and due to some cable installation issues by xfinity, I decided to cancel the process. it was less than 2 weeks after when I cancelled however, they still proceeded to withdraw money from my account and 2 months later I cannot get my refund of $166.94. I went to the mobile store, I called on the phone and still no refund. I would like for the department of consumers affairs to do something about businesses that refuses to give proper service to the consumers.... I don't have an account, I don't have any equipment in my possession yet, I can't get my refund. I hope new customers would pay attention to this review. How easy it is for them to go into your account and take out your money yet it's so difficult for me to get my refund. The customer service is Horrible, Trifling and Disgusting!! I promise I will keep on writing review until something is done. read more

My mother had Comcast/Xfinity for almost 15years because as technically got bigger n bigger the less cable we watched. We normally were on our phones or watching Netflix or hulu or Disney plus on our television so honestly it was pointless to have anymore. So my mom went ahead and got wifi service thru T-Mobile since she has phone service thru them and we just stated using our smart TVs to watch our movies nad shows on. Well my mom called Xfinity to cancel her services and 4 days later our service was still on so she called again to cancel since they didn't do it the first time! The customer service lady was being so rude and ignorant and was not trying to cancel out service and just kept trying to talk us into other things. Yes I understand that's probably their job but if a customer straight up saying cancel my service because I dont need or want it anymore then they should cancel it! Well since she wasnt listening or understanding us we had some choice words back and worth then we hung up because she didnt want to transfer us to someone else to talk to. We called back and this next customer service lady was trying to talk us into keeping our services but once we got stern with her about cancelling it then she went ahead and did it. But in the mean time while shes doing it on her end she was asking who do we have WiFi thru and how much are we paying now..... Honestly that shouldnt matter! She kept making remarks like we you come back to Xfinity you can get a discount for this and that and just kept saying stuff like that but what really got us is when we were getting off the phone she said bye and that we will be calling them back shortly for service again. NO we wont!! First off we only need wifi because we dont watch cable no more and secondly we definitely would never come back to Xfinity ever again just because of how their customer service agents talk to customers. They really need to be trained on how to talk to customers and dont be rude and say ignorant remakes. We are definitely telling everyone about this experience because that was uncalled for and Im glad we made the right choice to cancel!! read more

So I have xfinity mobile and xfinity tv...I pay my bill using a different debit card and they take the money from the card, but text me talking about I haven't paid my bill. Xfinity seriously needs to update their systems because it makes more mistakes than it should and it doesn't help that xfinity customer service are foreign and barely speak English It's time for me to get rid of xfinity read more

The internet is ok, but the so-called customer service is unbelievably horrible. It is all online chat and the stupid computer constantly gives ridiculous information. Once you can actually chat with a human it gets worse. I have a simple request to move my home phone over to Xfinity, after hours online chatting and calls it still is not done. read more

Very poor, overpriced service. Some of the staff are wonderful people. But the overall administration is not recommended

What a shit show of customer service. A constant loop of automated ridiculousness whereafter 10 minutes you will be kicked out of the phone call by the automated system. Also the accents of the agents are so thick I sometimes have NO IDEA WHAT THEY ARE EVEN SAYING. read more

Horrible to help customers, with only the machine to talk and repeat and repeat, and then finally 2 hours tried, the agent received my call and hung up on me. I have yet to receive the Xfinity devices. How can I pay for the product with I do not have those???? I contracted the Xfinit Flex free internet day on Feb 4, 2023, at 5 pm with Carlos. Until now, Feb 8, 2023, did not send the Xfinity devices. read more

I paid for an iPhone 15 Pro max and was guaranteed two day delivery. However, it will now be more like a month before I can get my phone because of an issue with FedEx. This is completely unacceptable. I can't get my money back and I cannot get the phone until FedEx resolve the issue and Xfinity refuses to give any compensation or take any responsibility for not adhering to their guaranteed two day delivery I will be changing services but I can't even do so until the issue is resolved with a different company read more

Comcast or xfinity as they call themselves now are crooks. When I set up my account, they disregarded information that later on would cause them to come back and charge me more for. They admitted to making mistakes that they did nothing to fix. I would give them 0 stars if I could. I am excited about start ups making their way to dmv area. Competition is needed to prevent companies like xfinity that care nothing about their customers from doing whatever they want. read more

Xfinity has the worst customer service I've ever experience. the combined Mobil and internet app is horrible. the don't understand or you can't even get through to anyone read more

Xfinity sucks for several reasons. One of many reasons is your lack of knowledge of I hate Face ID to get into my emails and not to mention that I have to type in my email address to even get in to check my emails and to be completely honest with you it'd be easier if I was able to just enter my password to access my emails. Not to mention the fact that when my mother called to resolve an issue with my grandmother's email account you put her on hold and even hung up on her twice. It's no surprise why we have Hulu as the cable provider to watch tv and you and every other cable provider suck read more

If everything is working fine it's all okay. If you need customer service you will be in automated system hell and getting a real person takes forever IF the automated system doesn't hang up on you. read more

I received my new Xfinity TV box upgrade today to partner with my new 4K Ultra HD smart TV. 1) It doesn't have any "audio out" ports so that I can use it with my home theatre sound system. (Like the current box I have and am supposedly upgrading from.) 2) It has ports on it that come with no explanation as to what they are to be used for and if they are "in" or "out" ports. 3) The card inside states that there are enclosed instructions on how to figure what other equipment I have needs that would need upgrading. No such instructions enclosed. 4) The card also instructs me to go to an Xfinity link for self installation instructions. No such instructions found for this new tv box online. 5) No instructions or information about the box are to be found either online or enclosed with the box. 6) The online Xfinity assistant cannot answer any of these questions nor does it even respond correctly to my questions and doesn't offer a way to find any answers. I have been an Xfinity/Comcast customer for 14 years. I am beyond disappointed. I am returning this equipment immediately and I will file a complaint with someone "live". They need to be made aware of read more