I lived in one of their properties for two years and can say management is not responsive to issues, and will go above and beyond to milk as much of your security deposit as possible.
When I first moved in I was unable to get my DirecTv hooked up (a major reason for moving in was their boast of DirecTv). It took two months of phone calls - time out of my job lost - to their office to finally achieve a resolution.
During my residency there were continual noise problems with my upstairs neighbors and their dogs. Emails and calls to the office went unanswered, and not only was no result achieved, but when a prospective resident checked out the place (and happened to be a colleague) the agent said there were no problems with the noise level!
Upon receiving the security deposit I was charged almost $300 for a paint job (though the place only had a coat of primer when I moved in). And $150 cleaning charge for a few hundred square feet which I cleaned well after moving out. The itemized list charges the appliances and floors which I made sure to clean thoroughly were 'dirty'.
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