I went to this location to purchase a new phone on a Sunday at 11:00am when they first opened. There were about 4 or 5 customers in the store and only one girl working. I was not greeted or told given a waiting time. Just ignored. This location needs to hire more workers. Horrible SERVICE!!!! I had cash ready to buy the new iPhone, but I will drive miles away and buy it somewhere else!!!!!!!!! It would probably be faster anyways. BAD MANAGEMENT BIG TIME read more

I ordered 3 phones from Verizon online. 2 were available at the Verizon Victoria Gardens location. I walked in the store, gave them my ID and they literally gave me my phone within 3 minutes. Unfortunately, my other phone I ordered was at this GoWireless location in Upland. I walked in and had a totally different experience. Waited 2 hours to get my phone. First because "their system was down", second because "their inventory was messed up", and a bunch of other reasons that weren't helpful to me. On top of this, there were a bunch of other people waiting there for as long as I was. Not sure if they are understaffed or what, but this location needs help - as in training, staff and more. I'd suggest going to an actual Verizon location. Hate leaving bad reviews but this was deserved. read more

I have been a customer for 20+ years and was happy to take my business to ATT after being told I would only qualify for a deal if I added a new line, that I do not need or want. Loyalty and customer service mean nothing to these people. Bye bye verizon. read more

This has been the best visit to a Verizon store. Steven went above and beyond to help me. He even helped customers uncomfortable to go inside the store. Truly an exemplary employee that knows how to treat a customer right. He also fixed my phone that was glitching and deleting my pictures, somehow he recovered them as well! You are a blessing in this crisis Steven. read more

Verizon - Mobile Phones Near Me - Upland, California

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My wife and I went into this verizon to transfer from AT&T to Verizon. Our first encounter went well. During this encounter with all the promotions being offered, Steven the main guy had told my wife and I to come back with our last AT&T bill and he would "take care of it for us" (due to the promotions being offered. I personally went bank 4 times to get this taken care of and no one could take care of us. Finally we go ahold Of Steven over the phone and again he promised us he would take care of it if we emailed him the bill. I have attempted multiple times to send confirmation emails as follow ups and have heard NOTHING. CRICKETS! I will follow up with corporate as this is horrible horrible service. I don't recommend you to come to this verizon. Horrible pathetic customer service with no follow thru! Go to a different verizon or don't go to verizon at all! Terrible! read more

Worst place to visit. I was scam by the sales person named by Steven. I went there 2 weeks ago to switch to a Verizon. And this guy give us monthly price of $174.00 + tax so I sign up the 4 phones with 2 year contract. Before I sign up the contract I confirm the monthly payment more than 10 times with my wife. After I received the my first payment I was shocked, because my monthly payment came out to more than $260.00. So, I went back store to correct my payment. But, now this guy told me that he can't remember the price that he offer to us. I was very disappointed and I feel that I been robbed by this guy or VERIZON. Is this a sales technic that Verizon training to VERIZON sales people. I understand that people can make a mistake but denying is not right things to do...SO I RECOMMEND TO MY FRIEND OR PEOPLE THAT I KNOW..BECAREFUL WITH THIS GUY OR VERIZON. WHEN YOU SWITCH TO VERIZON...MAKE SURE LEAVE EVERYTHING IN HAND WRITING WITH SIGNATURE. read more

Negative- 5 stars FYI: honest review of my recent experience as a new customer since Feb. 2021...... This store is called GoWireless and they are an authorized reseller and I really do not understand why. They need to change the sign so no other unexpected customers are fooled. Different rules + different policies= You get screwed! From day one I was lied to, promised things that never happen and feel the most cheated in my like. Way tooo much to list. It is mind blowing that a company can operate in this fashion. I was assured everything would work out from the sales person(Raymond) to two different store managers (Shawn and Lee) and now into my 5th month as a NEW Verizon customer I was told by a GoWireless corporate employee that everything I was promise is untrue, wasn't filed correctly and it was now to late to come to pass. I am wasting my time constantly trying to get what was promised to me. Still waiting for someone to call back regarding my situation and it has been a week. I understand a store can be busy but what hurts the most is the blatant disrespect and very poor customer service. I WARN anyone thinking of stopping by this location please think twice and save yourself a headache go to the corporate Verizon store so you are not deceived. Verizon is a great company and I have spoken to many telephone representatives that have tirelessly tried to help me but because this is an authorize reseller and not a "real" Verizon store only this store can fix their mistake which looks like will never happen. I wish I never trusted this store and ran far, far away. One word: Karma. read more

Clean store, quick service, friendly employees. Sean went above and beyond to make our shopping experience fantastic. This store always has a great selection of phone covers/accessories as well as discounts on new phones! read more

Horrible service. Went in the morning and was not greeted. They had one girl working there and like 5 customers first thing in the morning. Came back a few hours later and was greeted, but still had to wait at least 20 min. Had cash in hand and ready to buy a new iPhone, but the poor sales people were stuck helping other customers on how to operate apps on their phones. Waste of time. Don't they want to make any money? I then proceeded to go to the Verizon across the street near Albertsons and didn't even have to wait and was out in 20 min with my new iPhone. read more

My daughters iPhone died. Nick had us with a new phone, info transferred, and everything taken care of and out the door as satisfied customers faster than any other Verizon rep we have ever had. Next time we are asking for Nick right away to help us get the next phone. Great job! read more

I usually don't leave reviews on Yelp unless the expectations were taken to the extreme (either good or bad) In this case my expectations were met and exceeded. Mike A helped me out and even stayed with me past closing to make sure I was set up and got all of my deals, refunds, and discounts in order. He really took the time and went out of his way to provide a great customer experience when he absolutely did not have to. Thank you Mike I will be sending all the business I can your way! read more

Great store! Kaylee is great.. she really is patient and has a pleasant personality.. if it lucky ull get her when u visit!

I have had excellent service at this Verizon wireless location! Everyone is friendly and knows exactly how to help me with my cell phone. Today, Victoria helped me set up my new verizon app and answered all my questions! This is the place I will go to for all of my future upgrades and needs. read more

We needed to buy our daughter a new phone after a software update killed her previous model. Nick provided the best customer service we have had recently at any Verizon location. Usually, completing a purchase and downloading saved apps and other files from the cloud takes a long time but not this time. read more

Went in to get my iPhone fixed, they don't fix phones you will need to upgrade or wait two weeks for a refurbished... I felt like I was being " barber shopped " from the minute I walked in the door ... I ended up buying things I didn't want just so I would have a phone .. the pressure here to buy the overpriced stuff they sell here is tremendous and I felt like I was buying a used car from Richard Nixon .. my wife and I found the same things they sell , on amazon, for less than 50% of what they want ... NEVER AGAIN !!! If I could give less than one star I would , maybe minus one !!! Stay away !!!!' read more

I'm really happy with this store. They are great every time I'm here. Always willing to help. Chris you are the best ! read more

I had a great experience today. Nick was my sales person. He helped me out with some questions I had and then sold me 135.00 dollars of product. He was knowledgeable and nice looking. Chris is always helpful too. read more

Amazing support during this challenging time. Excellent customer service with so few people working. I wish more people were as helpful as these guys! I appreciate everything they did, and highly recommend this location. read more

I purchased an iPhone from Candace and was not satisfied with the purchase. Gave a trade in 64gb iPhone 6 Plus assuming that it was going to be credited towards the total but it wasn't. I was given a bag with the phone and some electronics which I thought were promotional items. I reviewed my receipt and read that my trade in value went towards electronics that I did not want. I was not able to return those items because the value of trade in phones could only be used for in store purchases. Bad communication will not shop at an authorized dealer again. read more

I would warn people to stay away from this store, it is a authorized Verizon retailer not a Verizon store. My son ordered new phones and I went to the store afterwards to confirm the order and was told by salesman Mike that everything was good. Went to pickup the phones on date of release and was told that they were in shipping. I got angry because my son was heading back to college the next day. Mike lied (his first lie) and said that he told my son it would be at least 3 or 4 days. I said ok we need them by tomorrow and Mike said to check back, then walked into the back and said he had the same phones in stock so he could sell us those. We said great, and proceeded with letting him do the order when I asked about free air buds and Mike said that since I wasn't getting the preordered phones that I would not get the air buds. I told him to wait until the ordered phones came in and we left. Today I received an order status from Verizon that my ordered phones were in and available for pickup. I went to the store and Mike was not there so the manager started helping me and he came out with 2 phones ( both S10's not the s10 and the s10E we had ordered) with new numbers, I told him one phone was going to be a upgrade and one was a new number he said no that they were both new numbers. and that I could just use the upgrade BOGO value for the second phone (of course with$250 in additional sales to him. Then I asked about the air buds and he said "oh you wont get them because you canceled your preorder (lie 2). I told him that I was here to pick up the preordered phones and I had not canceled them. He (the manager) went into the back and supposedly called Mike and came back out and said he had talked to Mike and that he Mike said he called both my son and I (lie#3) and confirmed that we had canceled the order. I took out my phone and showed him my call log which showed no calls from Mike. The manager just shook his head and said sorry there is nothing he could do. I said then give me the correct phones and credit in accessories for the value of the air buds. His response was it was Mikes word against mine and he would not do anything and his hands were tied. In essence they ordered 3 phones for us instead of 2 and tried to force us to take what they wanted to sell. I told them cancel the order and walked out of the store. Oh yea all of the cases and accessories are way overpriced. read more

DO NOT SHOP HERE unless if you want to get ripped. I spoke with Verizon the day prior before coming here. 12 year Verizon customer. They told me yes trade in your iPhone XR we will give you the new iPhone 13 for tax plus $35 activation. $95 total. They said I can go into a Verizon store if I do not want to wait for shipping. I drive from lake arrowhead, walk in told the guy what I wanted. He said it will be $255. Asked him where is this $255 coming from. Made a comment oh it's towards other activation fees and I can make it include some accessories. Told him no thanks I want the phone and that it so he replied sorry the people at Verizon lied to you and they must be taking on fees to the bill. These people make there money on accessories. So they tell you these are activation fees but we will give you some accessories. Total crock! I went to the Verizon store across the st. The real Verizon store. $95 got my phone, no games or add one to my bill. Told the employee about them and they laughed like they new the game. Next is a complaint to Verizon. Never go to these 3rd parts Verizon stores! Unless if you want to pay more! read more

I am extremely disappointed with my experience here. And am actually hoping that management reaches out to me so I can give them a true piece of my mind and maybe an actual response to the problem. I purchased an iPhone XS Max AND an iPad on the same day because the deal that was being offered was amazing. I was originally thrilled with my purchase and felt like I saved a good bit of many. To protect my very expensive purchase I bought the screen protector replacement package that was also offered. I have purchased this before through GoWireless and it was a great value so thought I should do it again. The cost for the replacement protectors are $79.99. They had changed the policy where you could not get the protectors put on unlimited but I believe you can get 3 changed within a certain time frame. Regardless, I purchased it. Well I noticed that my iPads screen protector was starting to get damaged so I stopped in to get it changed. They didn't have any in stock and urged me to call back next week. Next week came, I called, still not in. I was told call next week; our manager is going to drive and pick some up. Next week came, I called, still no screen protectors. This happened over and over again for about a month. Well we then went on vacation, the screen protector was even more cracked but unfortunately nothing that I could do since management or whoever else wasn't able to get them in (although I paid for this service). The iPad shattered while on vacation! When we got back I took it to a repair place to have the repair done. I then walked into this Go Wireless to let them know what happened. There was no sympathy given. They didn't acknowledge any fault even though I called for a MONTH to get a service that I prepaid for done to avoid replacing the actual screen on the device. Basically I was told "oh well". I reached out to the district manager (Dwayne Allen) by email on June 27th and at the time of this review I have still not heard a word. I gave employees at the store my phone number for when the screen protector comes in and guess what, I STILL have no heard from them. This is ridiculous. I want my money back for the screen protector service that I can not get and spent almost $80. I want management to reach out to me and solve this problem. I refuse to give them my service again and I urge you to do the same. read more

Steven helped me out and he was awesome. Every employee I spoke with and encountered here was so nice and helpful. I was very happy with my experience and I will definitely be back. Thanks Steven, you're rad and so is your beard! read more

I could go on and on about this, but I will get to the point. We had another phone carrier and had horrible experiences all the way around so we finally decided to go with Verizon. We purchased 4 Galaxy S8 at a cost of $755.99 each. At the time of purchase 9/30/17 we were told that we would get a set of the Virtual Reality Goggles per phone purchase. This was so misleading as this was not true and this promotion could not be redeemed on line as told to us by our sales rep. We found out that in order for this to happen we would have to have bought the phone directly from Samsung. I would HIGHLY RECOMMEND to stay away from this store. I as a Business Owner know what customer service is and stand by my word to my customers and would expect the same of this store. If the Manager would like to make this right we would appreciate it, here is the transaction number 26368 read more

My family and I have made this are go to Verizon store. We come here every 2 years to upgrade. Great customer service and they always have the phones we want. Chris always lets us know when the new phones are available. If your looking for a Verizon store this is it. read more

Syr was so helpful. Great customer service! Friendly, knowledgeable and proffessional. Happy I'm still with Verizon. (Customer for 16 years) read more

Went yesterday with my mom to get the Google pixel. Travis had the phone sent to upland location for us and that was a blessing! Travis was patient and helpful. Definitely going back when I'm due for an upgrade and/or accessories. Thank you! We love the phone and Travis made it happen! read more

I will not do business here again. My husband and I were blatantly lied to about a purchase. We went in for a new ipad because ours broke. And the salesman told us they had a promotion on tablets and there was NO $10 / per mo data package.... LIE. And that we could buy as many as we want, pay the taxes and just use them on wifi. LIE! He ended up signing us up for two year contracts!!! Actually $12 per month! And we got TWO! Because WHY NOT Right?? He saw I had two kids. He said I could even get 4! I kept asking what the catch was.... And he promised there wasn't one. THEN I get my bill, and there is a $52 charge for EACH new tablet. $75 in the store to pay fees + $52 to activate each one + a 2 year contract paying 10 bucks a mo on each. So that "FREE" tablet went from "FREEEEEE just use on wifi!" this?!? Wow. I should have just gone with the ipad! *also please note: when I called VERIZON customer service and was told this is NOT a Verizon store, just an authorized dealer- which I'm just now learning the diff. I was JUST NOW told to NEVER deal with these places.... From a Verizon employee. The manager called and said it MUST be a miscommunication, and is allowing me to return one. So I updated this from one star to two as I appreciate him trying to make it right. read more

The Assistant Manager Travis is AWESOME!!! Great customer service. Super quick process to get my girlfriends phone upgraded and she ended up saving money on her updated plan. Thank you so much guys!!! read more

Travis Very patient and understanding and very helpful. This store is the best!!!! We got exactly what we wanted and got an awesome deal. We love Verizon wireless read more

Verizon - Mobile Phones Near Me - Upland, California

We've been with this store for over 10 years and have never had an issue. Chris is your go-to guy! He has never let us down! If you have a choice between this store and the direct Verizon store across the street, there is absolutely no comparison! read more

Best customer service compared to any Verizon store. Everyone there is very friendly and professional. I've been coming to this store since I was 18. My family and I don't go to any other store because we love it here ! Chris, the manager is my fave he will always find you the best deal and treat you like family. Go to this store you won't regret it ! read more

I have been getting my phones here for as long as I can remember. Go see Chris he will find you the best deal! :) my whole family comes here when they're ready to upgrade, we don't bother going anywhere else. read more

I've been working here for over 6 months now and I love this environment. Great atmosphere and great people.

We came in on Sunday to switch carriers and were extremely pleased with Ivan's help. He was nice, quick & knowledgeable. We are very happy with the service he provided and believe he went above & beyond to help us. read more

My family switch over from T-Mobile which we have been with them for over 15years. Verizon was giving out a great promotion where we would get $200 per line that we port in and if we trade in our existing phone we would get additional on top of that. Well we switch over in October 2019 and now it's May 2020 and they still have not give us our $200/line and we have a total of 5 lines which means we should be getting $1000 total. Instead we only got $400 for two of the lines and the remaining $600 they are refusing to give us. The store manager said he submitted a claim with the corporate and it's the process of getting it for us which occur in Early 2020 not we are in May. AND they still refuse to honor the deal that we deserve. For anyone looking into switching to Verizon because of the promotion DONT DO IT... At least at this location. The worker and owner scammed us of the promotion. The worker who help us said they process all the paper work and we will receive it in the mail..... and now the store manager said it was NOT their responsibility. Well the thing is why did we get two of the five $200 when we did the same process for all 5phones. This was an error by of the worker and they are refusing responsibility of their end because they made an error. If you are looking to switch to Verizon DONT DO IT it is all a scam. Look up online if you don't believe me this happens to a lot of individual. read more

On Wednesday, July 20 I took my old, cracked iPhone 4 to Candice at Go Wireless at Colonies Crossroads in Upland. I was welcomed and received immediate service. In the process of replacing and upgrading my device, Candice provided a quick overview of my existing plan and made several money saving suggestions as well as increasing the plan's data pool. To top it all off, Candice pointed out that there is a 15% discount for active military and Veterans. How cool is that! Thanks Go Wireless!! Bryan in Upland read more

WOW! Had a great experience today with Nick and mgr Chris!!! So helpful and saved us a ton of money-really listened to hubby and I! Would recommend this great store to anyone! read more

I had a very positive experience at this Verizon store. I had made the mistake of switching to Boost mobile and paid the price in terrible phone reception. Nick was the sales person who got me back on with Verizon. He was patient, personable and helpful. I am finally enjoying my iPhone XR! If you go to this location ask for Nick. read more

GREAT experience at this Verizon store, thanks to Carissa A. and Nick who made it all happen.