paid for a new cell phone and it has two numbers on what was supposed to be a new/unused cell i…read morereceive calls and texts from the old cell number of the "used" unit!!! my bank account was hacked!!! ans t mobile refuses to refund the money for the "used" cell. attached are pictures!! took pictures but don't see how to add them onto this platform. senior citizen here: i use my cell to talk!!! i use my pc/laptop for issues like this: especially with the cell being hacked and the culprits can see everything!!! motxt26131 g128g blukit 4+128gb xt2613-1 p/n: 610214688644 ime1: 352850712049016 ime2: 352850712049024 eid: 8904305102509096225025898527748 6 10214 68864 4 s/w: w1wn36.18-28-3 h/w: pvt mo#: ydmt15c211cp date: 12/23/2025 bad service....theft....refuses to refund the cell that they knowingly knew it was a used unit....was previously used prior to them reselling the unit!!! with information given here; authorities should be able to rectify this underhanded t-mobile cell and accessories store and take legal action immediately!!!

Poorly service I ask to SIM card and they won't let me. I am…read moreno longer again T-Mobile act's a bad company

I went in looking for a new phone. Brandon waited on me and was absolutely great. I told him what I…read morewas looking for. He went out of his way to help me. No pressure in trying to sell me an expensive phone or items to go with the phone. He was always polite. His Customer Service was outstanding. I would recommend this T-Mobile for you to buy your next phone.

Today while checking into tmobile I had the pleasure of meeting the store manager Ana who was not…read moreonly helpful but very friendly as well. She really makes being a tmobile customer worth while, most places will see you walk in and not acknowledge you but Ana created a pleasant experience! Thanks Ana for being so kind to me and my pooch.

While I believe in T/Mobile as a legitimate provider whom I love and has done a lot of work to…read moreincrease their reputation, network, and trustworthiness... I don't think TMobile should be selling phones in this region. There coverage is extremely substandard here compared to rural Maine, rural Colorado, and Louisiana/Mississippi line. Here in Kissimmee and Orlando the coverage is constantly weak. 2 bars switches from 5G to 4G to nothing and every combination of that. In the places I mentioned, 5G UC is guaranteed traveling through there. Do not buy TMobile in this area.

I love the experience with some people that work there! They treated me excellent and understand my…read morenecessities!

The store was super clean, organized, and well staffed. At one point I counted 8 employees…read moreassisting customers, and the wait time was less than two minutes. I was assisted by Cisco, and he got my phone upgraded in less than 10 minutes. He was super sweet and patient as I had to delete several Gigs off my phone to be able to transfer my data over. Overall, the store was fast and professional. And, even though the transfer period was long, I felt well tended to. The delay was in my corner, not theirs. I'm happy with my new phone and their service.

We took my mother-in-law here to get a new phone to replace her broken one, and they helped her…read morethrough this without us having to intervene. All the sales associates were courteous, patient, and friendly from the moment we entered the store. It was clean, and not cramped like some stores can be, plenty of space to browse around and I appreciated that we could without being hounded constantly. It took a little longer than we expected but that might have been more to do with the Amon t of questions asked and nothing to do with the associate. Overall a great experience at this T-Mobile store.

I live across the street from this location, so there is no "better option available" because of…read moredistance. I have come to this location three times this month, Separate days, Only to have the exact same lack of service as the last if not worse. I have observed that there is on average 3 to 4 different families waiting for service while only two employees are scheduled through throughout the entire week. I don't know just how much you can cut costs via labor however, this is one of the locations that you cannot this place never gives me service. I have waited over 20 minutes all three times this month only to be met with uneasy faces and lack of customer service. This location requires more employees (not in training), more multitask training and a check-in system because it is definitely based on favoritism. I wish I could say I will never come back again, but due to the location, it is literally my only option. This is unacceptable by so many top rated businesses, either let the other companies back in or T-Mobile needs to clean it up. I have physically seen representatives standing around talking and doing nothing while there are customers waiting This location is a complete waste of patience and time.

Better Staffing better customer service not the place to go if your in the Kissimmee arearead more

Great service and the employees are very helpful. I would recommend to anybody. You have to find…read morethem when they aren't busy.

Anthony went above and beyond to help me out today when it came to upgrading my phone. He also took…read morethe time to help us lower our plan cost, and did it all with the sweetest and most kind energy and demeanor. Absolutely would go back just to work with Anthony again! Thank you!

I had the worst and most unprofessional experience at this store. Nobody seems like they know what…read morethey're doing, including the manager Ricardo. I switched from Sprint to t-mobile at this store with a guy that only cared about flirting with me, and they never canceled my sprint account nor did they tell me to call and cancel it and now I've been charged by both companies for two months already. When I went to get help from them, the manager basically said he couldn't do anything to help, just to call sprint and cancel my account. DONT COME INTO THIS STORE.

The worst experience ever, screwed up my account the workers there had a bad attitude bad bad…read morebad...I have been a t mobile customer for over 10 year its time for a change.this is at the kissimmee store in simpson RD

This is for the poor customer service this company has fallen too. Extremely high billing. Zero…read morefollow-thru with promises made. Assurances that mean nothing. Still going thru the process of receiving credit for the criminal charging that Spectrum does on a daily basis. Hopefully one day this company will face federal charges for its business practices.

I visited the location to return my equipment after recently ending my service due to a move. I…read morebrought two boxes of Spectrum equipment and expected a straightforward return process. Upon entering, I waited to be assisted and was then told by the customer service representative that they could not accept my return without a valid ID. This was frustrating, especially considering I never needed to show ID to begin my service, nor to make monthly payments over the last decade. I explained this to the representative, but was referred to a manager who reiterated that without ID, they could not accept the return or provide proof of receipt. I even offered to verify my account information as a long-time customer to confirm ownership of the equipment, but was told that was not acceptable. Left with no choice, I left the Spectrum equipment at the store and walked away without any proof of return or assurance that it was properly processed. This experience reflects extremely poor customer service and a lack of flexibility or reasonable problem-solving. After being a customer for many years, I expected far better treatment and understanding. Very disappointed.

Great customer service looks like there is a new pretty girl name christa so helpful and efficient…read moreso professional almost sounds like a operator sweet girl she helped my mom and me a lot and speaks good english

the guy that works / owner of this place is completely rude and arrogant..he does not know how the…read moretreat his customers with respect nor does he understand the aspect of customers make his paycheck. my dad and I went in to pay his bill we had a few questions to ask. when answering our questions the owner turned very rude to us and requested that my dad and I get the f*** out of the store. a few days later we went back into the store and again was told again to get the f*** out. now to make things clear my dad and I were very regular customers and was nice in asking our questions. there was no reason for the owner to treat us that way...I will never go back there again nor will my family!!