Roberto is a phenomenal employee. He helped us with everything we needed and more. Any time we need…read morehelp with our phones or our phone plan we're coming back and asking for him. He knows the products and services very well. Someone should give him a raise!

Super slow. Horrible customer service. Purchasing 3 phones took over 3 hours. Then I had to return…read moreagain for another hour to rectify a problem that was created on the first visit

Absolutely worst Internet service ever here in Kissimmee, Florida. We have multiple outages every…read moremonth. Horrible customer service when you chat or call And don't get me started in the Promised credits to our bill, never received them. Then they thought they can have a monopoly and be the only Internet in Kissimmee Florida area. The jokes on them we have Verizon Internet, which is a lot better and they don't go down. With as many outages as spectrum

They seem incapable of keeping the Internet working. The Internet is down, so it must be Sunday. I…read moreuse Verizon 5G for home, but my work requires a wired Internet. I spend an extra 70 a month for this, but I use it only for my laptop, and it is always having issues. If I had an option, I wouldn't pay 5 dollars for this lack of service

Arianna, the manager was too worried about not being able to add avocado ranch to her sandwich then…read morehelping me or anyone else. This place sucks thanks to the "customer service". If I were the general manager I will think about solving this issue.

Went into T-Mobile Store for the free phones promotion for new customers. Told we'd have to make…read moredown payment $880 for five new phones and we'd get credit over 24 months. Different from how we've done business with Verizon, MetroPCS and Cricket over 13 years. The T-Mobile store also sold us on Samsung watches, promo again for new customers, down payment over $700 with the promise of credit back over 24 months. We expected our first bill to be Military Plan $135, no additional fees under Military Plan. Minus credits near $119. Our first bill was $235 with no credits back from the down payments, FREE phones and watches. Call Center/Customer Service wasn't helpful at all, quoting us promos from previous months and re-directed us to the T-Mobile store. To our surprise, the T-Mobile store didn't dispute the promotional, any offers or credits. They actual confirms FREE phones and watches. They got on the phone with some help desk. Our next T-Mobile bill was corrected @ $119, with Military plan and credits. Our third bill came, this time $179 bill. Come on! Called T-Mobile customer service again spoke with Joseph (agent) and Nickie (floor supervisor or some title). Again unhelpful. We have a written copy of the offer, we were given certain model due to the offer and our 2nd bill was correct, and still were not offer correction, adjustment, credit. After being told by Nickie she was the highest level at T-Mobile, we were done.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

The store had 3 employees and one customer after I waited 10 minutes to talk to one of them and he…read moredid not talk to me asking to wait. The other 2 employees where there and did not talk do me as well. Will not return to any AT& store. All I needed was the price for a internet for a business nearby.

I never change my network since 2012, I was always using AT&T and probably never use any other…read morenetwork. Very reliable and very fast service.

Thank you Gabriel for helping us out with my husband's phone. Walked us through the issue and made…read moresure it was corrected before we left. ​

I would like to come into this store and feel like I am being heard. This is the second time I have…read moregotten a phone from this store added to my plan. On both occasions I have specifically given direction to the salesman to not add any extras to my bill. And on both occasions I have had to contact AT&T and have the extras removed from my bill that were added without my permission. This is annoying unacceptable sales practice and I do not appreciate it. I will no longer be coming to this location.

Teddy & Gus did a great job on my Mac Mini. Their work was very competent and prompt.read more

BEWARE BAD SERVICE!!!! They cost me an extra fee with my carrier on top of overpriced…read moreunderdeveloped service.... Initially, we took my sons phone in for a cracked screen to be replaced. I was called a couple of days later and informed that the phone was repaired and ready for pick up. After arriving to pick up the phone, I was informed that the phone was not working and was shown a picture of the phone when it was cut on and allegedly ready for pick up. I watched as the woman fiddled around with the phone & this led to me being informed that it would be repaired by the next day and that I would be called when the phone was ready for pick up, on the next day I was called and went in to pick up the phone. After we received the phone, it seemed OK however, it had a whole entirely new number assigned to it and the phone provider didn't know anything about how it was changed and charged me to switch it back. I called Ifixandrepair and was informed that they were not aware of how the phone number had gotten switched, not only do they overcharge for simple repairs the customer service/ overall service is practically nonexistent. Since we practically use our phones for everything these days in order to operate a business such as phone repair you must be two things reliable, and have accountability and this company is neither.

As a Cricket customer for over I had the WORSE experience…read moreat this location. I purchased an accessory for my daughters phone/case today (4/30/20). Returned back to the store (after I was on my way home and advised by my wife that she had already purchased one as well) to return case. Unfortunately the unprofessional (Shirlene/Representative) store clerk advised that the store does not honor returns. Mind you the return was made 12:43pm and I returned to the store less than an hour of purchase. However...I contacted Cricket Customer Service and was advised you have up to 7 days to return device OR ACCESSORIES. They advised to return back to the store and have clerk contact Customer Service while in store. That is ridiculous not to say an inconvenience. It's worth the drive to go to another location. I definitely won't recommend this location

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Davenport store today.