I do not recommend this business to nobody and please be aware of people knocking on your door,…read morethey r useless and liars and don't give u what they promise. I gave a phone as interchange for the other one they gave me to credit and the phone doesn't appear that they gave it as trade in . I called customer services which is the worst eveeeer three hours on the phone and never found and answer nobody can help me incredible. Then they told me to not pay my consumer line and then opened a business account so they can keep getting more money for each account they open . So now I'm left with a 550 dollars bill and no one to help me . In my book all this is fraud and I will go far to see what happened here because to me even customer service couldn't help me . If someone going thru this please report them so they can stop doing this to people .

The store had 3 employees and one customer after I waited 10 minutes to talk to one of them and he…read moredid not talk to me asking to wait. The other 2 employees where there and did not talk do me as well. Will not return to any AT& store. All I needed was the price for a internet for a business nearby.

Thank you Gabriel for helping us out with my husband's phone. Walked us through the issue and made…read moresure it was corrected before we left. ​

I would like to come into this store and feel like I am being heard. This is the second time I have…read moregotten a phone from this store added to my plan. On both occasions I have specifically given direction to the salesman to not add any extras to my bill. And on both occasions I have had to contact AT&T and have the extras removed from my bill that were added without my permission. This is annoying unacceptable sales practice and I do not appreciate it. I will no longer be coming to this location.

SHAY AND KARINA AMAZING JOB !!! went into the store for not even 10 minutes and got out so fast !…read morewill come again

Everytime I go there. I get great servce and great help with my issues. THIS PLACE ROCKS.read more

My friend and I went in, expecting to cancel his account but found that there was a better deal…read moreavailable so he stayed with AT&T. Store manager Andrew Montgomery spent almost an hour with us and was the best. (BTW we're a couple of cranky, old guys.) Great service. Ask for Andrew.

Such wonderful customer service! I was greeted and approached instantly. They answered my questions…read moreand went above and beyond for what I needed. I believe the man's name was Jonathan who helped me. Such outstanding service. I would not recommend the store on Cypress Gardens Blvd. T

The one clerk they had was very unhelpful. My service for my prepaid account had been off for three…read moreweeks after I got a new phone and was unable to get it to work I called att and got a tech ticket and didn't hear anything back from them and then after I called three different tm.es they told me my sim card was too old to work with my service and I had to go to store to get a new sim card ok np so I still have no service after about three weeks not cool so I go to the store and they are not very helpful talked to me like I was an idiot and had to restore my service then couldn't put just the prepaid amount on the line but had to put 20 extra dollars towards the next months service after all wa said and done I ended up paying almost double what my bill usually is every month since 2016 was not very happy to say the least and still didn't even offer to refund me the three weeks of service I lost because the sim card was out dated totally not my fault but don't really have a choice is basically what the person ag the att store said

AT&T rep Skyler tried to add two new lines to our account because we asked for two of our phone #'s…read moreto be changed because we are getting harassing phone calls lately. He said we could pay off our devices & get new phones OR swap our iPad #'s to be our new phone #'s and add two new lines for iPads. We know for a fact that this isn't true, and this sales rep was trying to get two new lines to meet his goal. We confronted him that this isn't true because we have both worked for AT&T & told him this. His co-worker sat there looking over just laughing. Be careful going here, Skyler tried to commit sales fraud!

People in there work for a Corp. not there fault. If A zero was possible that is what I would give…read moreAT&T they are the worst wireless company that I have ever used. I used straighttalk they are better than AT&T. I have make more calls to the service department, without solving the issues. I got my Apple phones (plural phones) bogo but paid full price to get out of the contract and I must say I do not regret it, no not one penny, because I am free from AT&T. What is AT&T crooked they over charge us. The billing is complicated the service people at the 800 number are ignorant. I will never use AT&T again would be with out a phone if they were the only choice.

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.

Emily is the best!! After being an idiot and not having a case I broke my phone. Emily is the best…read moreand Got us a new phone within minutes!!! Go see Emily!!

Beware of employees saying something is "free," when changing service providers we were offered a…read morefree watch. We asked all the questions because yes, things are usually too good to be true. They opened up a new line and threw in the watch which was supposed to come off with bill credits. The manager even "waived activation fees" Never happened. Took watch back within 14 day window, thankfully. Nothing but a mess. Should have just gone in for the original reason and never gave into the scheme so they could get their employee commissions. They were so nice while lying to our faces. Almost had us......

I have been trying for months to settle the issue regarding the iPhone 13 Pro Max I traded in for a…read more17 Pro Max with you. I've made numerous calls; I paid more than the agreed amount, yet you showed absolutely no regard for the problem. Check the call recordings--I stated that if this wasn't resolved, I wouldn't pay for either device. I'll just throw them both in the trash. It's been a total disaster in terms of customer service; you only applied two discounts, meaning I'm stuck paying for one phone while losing the other. The amount I've already paid is enough to have fully covered the cost of the phone.

Every time I've come here they are no help and so rude. I've gone multiple times and no solution…read more Horrible customer service.

DO NOT GO to this store unless you REALLY need to. They were friendly, I give them that, but they…read morescammed me by adding insurance to my line WITHOUT my consent and when asked why I received a text message welcoming me to the Protect Advantage, the salesman (Bruno) had the audacity to lie in my face and say he did not add it to my line and just to ignore it, although after calling corporate and going to another store, I was able to confirm it was indeed added to my line. Would not be of any help asking for a manager since he was also helping lmao what a joke. NEVER go to a retailer, ALWAYS go to a corporate store! Save yourself the headache of having to call corporate to fix their malpractice.

Went in today to purchase a new phone. When I walked in. There was one employee helping a customer…read moreset up her voicemail. Fifteen minutes later the gentleman still couldn't figure it out. He then goes to the back to get his coworker CARLOS to help! Essentially, I could have been helped the entire time I was there. Carlos then came out to help the woman with her voicemail. So two employees to help one customer. I was then looked at and told I would be helped soon. It's now been 20 minutes. Your customer service is a disaster.