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    Haines City, FL

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    Verizon

    3.7 (12 reviews)
    Closed • 9:00 am - 9:00 pm
    Updated 2 weeks ago

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (13 reviews)

    Store number 35906 hwy 27 Haines city fl 33844…read more I had a HORRIBLE experience in a T-Mobile store number #35906 hwy 27 Haines city fl 33844 around 5:50pm I walked into the store to pickup my device that was shipped to their store I walked in and they were starting to process my device they later stated that they couldn't release the device to me because of their system being down and that was that , they told me to come another day I expressed to them that Iam busy most of the time and that I don't really have a specific date to come back that today was my only day they said nothing else other than that's all they could do I asked if they could call customer support to see if they would be able to process it or do something on their end they didn't do anything else just kept repeating themselves after me continuing to make suggestions they kept repeating and raising they're voice over me , to the point that I said I can't believe you guys can't do anything , I don't understand why I pay for the service. They got upset and raised they're voice at me and went behind and locked the door right after they canceled my order immediately I got an email about it , which doesn't make sense how were they able to cancel my order if they're system was down? But they couldn't process my order???? Right after I left I was outside my car making a call to T-Mobile and they came outside and laughed at me speaks volume of what exactly they think of customers , very unprofessional behavior specially the manager not doing anything to solve the situation and escalating it

    Horrible. You do not have time for me to list their B.S. If you value your time and sanity, stay…read moreaway from T-Mobile Cell Service. Check out AT&T In the Jamestowne Plaza in Altamonte Springs, Florida. Spent many hours at the T-Mobile on 436 across from the Altamonte Mall. They still would not sign me up simply for the service. I have my brand new I phone 17 Pro max. I wasted 6 hours of my life with their incompetence. In the disquest went to AT&T. In and out, done in 43 minutes. P.S. ATT&T has better service. T-Mobile stock is "horrible," and I Would never buy its stock. They are deeply in debt. All other aspects of their stock are not good. "

    Verizon - mobilephones - Updated October 2026

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