It usually a fan of non-corporate / authorized retailer stores, because I'll be honest and I knew…read moresomeone that owns a very big chain and they make a lot of money by spiffing their sales reps to hit sales numbers. That's not a stab, that's business; car dealers wait and stalk for you as well. So, with that being said, I typically prefer to go to the corporate AT&T store where I know they don't make commissions, etc. Really have to say these guys are actually decent hard working guys (and girl). I've come in quite a few time: check my account, replacement pairs, accessories that I needed before Amazon could get to me, a charger for my Mom last minute...you get the idea. Every time I've needed something, they either helped direct me to the best, and ironically one of the most reasonably priced, item they had. The last time I went in they said that for this one specific usb to micro usb connector that Publix in the same plaza had it for half the price, so I should go there and check. That's pretty darn cool by my standards. DO NOT GO NEAR THAT STORE AROUND 4 PM!! Lake Nona Middle School lets out about that time and the parents use the shopping center parking lot to pick up kids that are supposed to be walking home. I have 3 kids and I'm telling you its a zoo. Any other time, good as good, but avoid 3:45-4:5 ish if you can. ATT Store can't control that, but you can avoid the time. Hope that helps someone from a total anxiety attack like I had first time!

Went to a ATT store 1.5hours away to replace the ATT shield on iPhone (under lifetime warranty)…read more Didn't notice until I got home that the ATT person put the shield too low on the phone (didn't use the plastic cover to put it on). Top of phone not protected. Called this store and told them the situation and they initially told me I had to take it back to the original store. After I told them it was 1.5 hours away, they asked if I could hold to see if they could replace the shield for me. They told me that they would "take care of me." Just try to get to the store 30 minutes prior to closing. I went to the store, and everything seemed to be going well. Then he asked me to pay for the shield. I told him that since an ATT person damaged the shield, I shouldn't have to pay. He said he would "take care of it' if one of his employees did the damage. I told him that even though he isn't a corporate store that an ATT employee damaged the shield and I should not have to pay twice for an issue that ATT created. This would not have been something I put a negative review on if they just told me when I called that they would replace the shield but I would have to pay again. It seems pretty obvious to me that I could just buy a new one at any store. The person i dealt with first said he was the manager. Later he stated he was the general manager. This warranty item was $10 plus tax. When I asked him if it was worth losing a customer of over 30 years. He simply said "goodbye." Not something I would expect from the General Manager.

Bad service they don't know how to fix ph problems…read more they were talking each other they don't want to take care customers

Good customer service very helpful getting new phone and set up was a breeze store is convenient…read morefor me to get to and was clean and orderly.

We just upgraded our iPhone 7s to iPhone 11s. William Mundo helped us out and we had the best…read moreservice. He was knowledgeable, patient, appreciative, and genuine. He thanked us for coming in because it helped out business in person since everything is moving to online. When we had questions, he explained things well, in easily understood manner. He gave options for how to receive my new phone, delivered directions or set up in store. We told him we were new the area and he even recommended some of the nearby businesses. So personable! Thanks so much for the great service!

Great service! I went today to replace my phone, and Ivan handled the issue quickly and…read moreefficiently. He was very genuine and knowledgeable, and I was in and out of the store in 20 minutes. I really appreciate the help.

I went to AT&T today to get my phone looked at and the guy Kevin that worked there was amazing. He…read moreanswered all the questions and even finished the questions before I finished him. He knew everything that was wrong with it and did an outstanding job.

This place is an abominable waste of time! I walked in at…read more9:05. The store was empty. The guy at the door, Michael, said, "I can take your name for the list." I was shocked because there was no one there. I asked, "how long is the wait?" He said, "well, there is one person ahead of you," and he pointed to a man who was browsing the store. So, I had to wait for him to find out what another person wants before he can help me, and the other person is not asking for help, but just browsing. I should wait with baited breath for a browsing customer to decide if they need something, and the worker should not help anyone else until such time as that monumental decision is made...? He continued, "depends what he wants. An upgrade takes about an hour. But there are only two of us here right now, and a manager. There will be more techs coming in later, though, if they show up, that is. So, if you want to come back in a few hours..." So, this guy is standing at the door trying to get people to leave!!! I told him, "I drove over here. I'll wait." So, he put my name on "the list," and went over to help the one person ahead of me. When he went up to that man, the man told him, "no, thank you. George told me he would take care of me this morning." Then, the worker said to me, "I can help you now." Really...?! I told him I just needed my screen protector replaced. He asked me which size phone I have, where I bought it, and what brand screen protector I had. I told him I have an iPhone 16 and that I bought it in the AT&T store, but I didn't know what brand the screen protector was, and didn't care. Any screen protector would do. He had me sit down and spent 20 minutes collecting my information to get into my account only to tell me that "we don't do screen protectors in store anymore." While he was doing that, another man came in the front door. To him, Michael said, "Sir, it will only be a couple of minutes." What? So, what changed in the time from when I came in, and this next person? I was dissuaded from even coming in, and then begrudgingly placed on the "waiting list" (with ONE other person). This man, however, was going to be helped in a couple of minutes...? Then, Michael got up pretended to look around the store to see if they had any, but was really only leaving to get an acrylic frame with a QR code that he brought back to the table. He printed me a duplicate receipt of my original purchase and told me I had to go to this third party website to order a replacement screen protector by entering the purchase information from my receipt. Are you kidding me...? Ok, so I scan the code and then have to create an account at a third party website, entering all of my information. They ask you what is wrong with your screen protector and then tell you they are all "out of stock," and give you a button to click to be notified when they are back in stock. UNREAL!!! So, it's actually not possible to obtain, much less have your screen protector replaced! Good luck!!! I spent an hour NOT completing the most simple task that exists for phone repair at this place. Michael is a worker who does not want to work, and therefore should not have his job. This store is an abhorrent wasteland, and should be closed!

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.

SHAY AND KARINA AMAZING JOB !!! went into the store for not even 10 minutes and got out so fast !…read morewill come again

Everytime I go there. I get great servce and great help with my issues. THIS PLACE ROCKS.read more

am having an issue with the AT&T New Independência store, where I have been receiving improper…read morecharges for the past six months. The former manager, Alejandro, was unable to resolve it. I have already spoken with two staff members, Igor and another employee whose name I do not recall. They were supposed to pass on my dissatisfaction to the new store manager, Osiris, but it seems they have not conveyed the information, and the manager has not contacted me. I still have this open issue; I remain with the problem unresolved, and no one has contacted me so far to solve it. I am being harmed by this, and I am not receiving the standard attention I would expect as a customer. I want to highlight my dissatisfaction with the company in question.

Ask for Prince, superb service, in and out in a blink of an eye and left with a smile on my faceread more

The one clerk they had was very unhelpful. My service for my prepaid account had been off for three…read moreweeks after I got a new phone and was unable to get it to work I called att and got a tech ticket and didn't hear anything back from them and then after I called three different tm.es they told me my sim card was too old to work with my service and I had to go to store to get a new sim card ok np so I still have no service after about three weeks not cool so I go to the store and they are not very helpful talked to me like I was an idiot and had to restore my service then couldn't put just the prepaid amount on the line but had to put 20 extra dollars towards the next months service after all wa said and done I ended up paying almost double what my bill usually is every month since 2016 was not very happy to say the least and still didn't even offer to refund me the three weeks of service I lost because the sim card was out dated totally not my fault but don't really have a choice is basically what the person ag the att store said

AT&T rep Skyler tried to add two new lines to our account because we asked for two of our phone #'s…read moreto be changed because we are getting harassing phone calls lately. He said we could pay off our devices & get new phones OR swap our iPad #'s to be our new phone #'s and add two new lines for iPads. We know for a fact that this isn't true, and this sales rep was trying to get two new lines to meet his goal. We confronted him that this isn't true because we have both worked for AT&T & told him this. His co-worker sat there looking over just laughing. Be careful going here, Skyler tried to commit sales fraud!

I went in early last friday to get a new phone and service set up and I was helped by Roberto, and…read morenice young man who was very helpful and welcoming in our interaction. He answered all my questions and helped me leave without worry satisfied and I thank him greatly for that.

i went to this store about a month ago and the lady who helped me said i needed 3 lines to open an…read moreaccount at there store. I go to a different store today and they told me i didn't need to open 3 lines and this lady is charging me for the PREMIUM plan for a line i'm not even using!! This lady scammed and i do not recommend coming to this store if you are trying to get a new phone plan.

Robert is super helpful. I've been seeing him help every customer with such enthusiasm and genuine…read morecare. He's a great customer service rep. Ferreting out issues and making sure he's communicating everything clearly and with so much patience. I was not asked to post this review, he's just been juggling so many customers and giving everyone so much attention.. it was a bit of a wait so I thought about coming back later but when i overheard how helpful he was being I was like I better wait. A customer service rep this helpful is a gem!

Alicia helped me today & she was so incredibly helpful. Amazing. Amazing. Amazing. I can't say it…read moreenough. She was so incredibly well trained & got me thru a serious jam I was dealing with on my account. Will definitely be back.