Bad service they don't know how to fix ph problems…read more they were talking each other they don't want to take care customers

Good customer service very helpful getting new phone and set up was a breeze store is convenient…read morefor me to get to and was clean and orderly.

Great service! I went today to replace my phone, and Ivan handled the issue quickly and…read moreefficiently. He was very genuine and knowledgeable, and I was in and out of the store in 20 minutes. I really appreciate the help.

We just upgraded our iPhone 7s to iPhone 11s. William Mundo helped us out and we had the best…read moreservice. He was knowledgeable, patient, appreciative, and genuine. He thanked us for coming in because it helped out business in person since everything is moving to online. When we had questions, he explained things well, in easily understood manner. He gave options for how to receive my new phone, delivered directions or set up in store. We told him we were new the area and he even recommended some of the nearby businesses. So personable! Thanks so much for the great service!

This place is an abominable waste of time! I walked in at…read more9:05. The store was empty. The guy at the door, Michael, said, "I can take your name for the list." I was shocked because there was no one there. I asked, "how long is the wait?" He said, "well, there is one person ahead of you," and he pointed to a man who was browsing the store. So, I had to wait for him to find out what another person wants before he can help me, and the other person is not asking for help, but just browsing. I should wait with baited breath for a browsing customer to decide if they need something, and the worker should not help anyone else until such time as that monumental decision is made...? He continued, "depends what he wants. An upgrade takes about an hour. But there are only two of us here right now, and a manager. There will be more techs coming in later, though, if they show up, that is. So, if you want to come back in a few hours..." So, this guy is standing at the door trying to get people to leave!!! I told him, "I drove over here. I'll wait." So, he put my name on "the list," and went over to help the one person ahead of me. When he went up to that man, the man told him, "no, thank you. George told me he would take care of me this morning." Then, the worker said to me, "I can help you now." Really...?! I told him I just needed my screen protector replaced. He asked me which size phone I have, where I bought it, and what brand screen protector I had. I told him I have an iPhone 16 and that I bought it in the AT&T store, but I didn't know what brand the screen protector was, and didn't care. Any screen protector would do. He had me sit down and spent 20 minutes collecting my information to get into my account only to tell me that "we don't do screen protectors in store anymore." While he was doing that, another man came in the front door. To him, Michael said, "Sir, it will only be a couple of minutes." What? So, what changed in the time from when I came in, and this next person? I was dissuaded from even coming in, and then begrudgingly placed on the "waiting list" (with ONE other person). This man, however, was going to be helped in a couple of minutes...? Then, Michael got up pretended to look around the store to see if they had any, but was really only leaving to get an acrylic frame with a QR code that he brought back to the table. He printed me a duplicate receipt of my original purchase and told me I had to go to this third party website to order a replacement screen protector by entering the purchase information from my receipt. Are you kidding me...? Ok, so I scan the code and then have to create an account at a third party website, entering all of my information. They ask you what is wrong with your screen protector and then tell you they are all "out of stock," and give you a button to click to be notified when they are back in stock. UNREAL!!! So, it's actually not possible to obtain, much less have your screen protector replaced! Good luck!!! I spent an hour NOT completing the most simple task that exists for phone repair at this place. Michael is a worker who does not want to work, and therefore should not have his job. This store is an abhorrent wasteland, and should be closed!

The absolute worst customer service. Rude, can't answer the simplest questions, super disorganized…read more They take all that out on the customer AFTER they have made the sale. Save yourself the aggravation there are several locations near by that treat their customers right.

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.

SHAY AND KARINA AMAZING JOB !!! went into the store for not even 10 minutes and got out so fast !…read morewill come again

Everytime I go there. I get great servce and great help with my issues. THIS PLACE ROCKS.read more

am having an issue with the AT&T New Independência store, where I have been receiving improper…read morecharges for the past six months. The former manager, Alejandro, was unable to resolve it. I have already spoken with two staff members, Igor and another employee whose name I do not recall. They were supposed to pass on my dissatisfaction to the new store manager, Osiris, but it seems they have not conveyed the information, and the manager has not contacted me. I still have this open issue; I remain with the problem unresolved, and no one has contacted me so far to solve it. I am being harmed by this, and I am not receiving the standard attention I would expect as a customer. I want to highlight my dissatisfaction with the company in question.

Ask for Prince, superb service, in and out in a blink of an eye and left with a smile on my faceread more

Danny B at your location is the absolute best AT&T employee, I've ever come across. I want to…read moreapplaud you AT&T for hiring caring, compassionate, customer service oriented employees. My family of five had the pleasure of working with Danny on Monday, he even stayed a little later to make sure we were all set and I've been with you all since 93 and Danny is my favorite!!!

The one clerk they had was very unhelpful. My service for my prepaid account had been off for three…read moreweeks after I got a new phone and was unable to get it to work I called att and got a tech ticket and didn't hear anything back from them and then after I called three different tm.es they told me my sim card was too old to work with my service and I had to go to store to get a new sim card ok np so I still have no service after about three weeks not cool so I go to the store and they are not very helpful talked to me like I was an idiot and had to restore my service then couldn't put just the prepaid amount on the line but had to put 20 extra dollars towards the next months service after all wa said and done I ended up paying almost double what my bill usually is every month since 2016 was not very happy to say the least and still didn't even offer to refund me the three weeks of service I lost because the sim card was out dated totally not my fault but don't really have a choice is basically what the person ag the att store said

I went in early last friday to get a new phone and service set up and I was helped by Roberto, and…read morenice young man who was very helpful and welcoming in our interaction. He answered all my questions and helped me leave without worry satisfied and I thank him greatly for that.

i went to this store about a month ago and the lady who helped me said i needed 3 lines to open an…read moreaccount at there store. I go to a different store today and they told me i didn't need to open 3 lines and this lady is charging me for the PREMIUM plan for a line i'm not even using!! This lady scammed and i do not recommend coming to this store if you are trying to get a new phone plan.