i really like the environment of Elite Metro Corp, I have great expectations regarding my work, i…read morethink is a good chance to show all my skills and professionalism, I am really motivated for now

The St Cloud Verizon store is the best For a non-tech…read moreperson, they are so patient and helpful with me. I always learn something new. They are my favorite store.

I want to give extra thanks to Carl Menard who helped us back in January 2020 with the purchase of…read morea MotoZ4 and in March the screen went black on us, Carl immediately call the carrier for us and file a warranty replacement, the phone was in our door step the next day and he helped us make the change with no pain at all, all the employees here are extremely nice but high five to Carl

I frequent this location often and it's always a pleasant experience. The staff is always…read moreinformative with information that I need for my business. And I just learned that they have TSA pre-check which is something new to Staples and it makes things pretty convenient for those that are looking for an easier way to attain this for traveling.

$12 amazon bins on Sat over priced. Long lines for amazon returns. Hardly no staff To assist with…read moreamazon returns.

This is for the poor customer service this company has fallen too. Extremely high billing. Zero…read morefollow-thru with promises made. Assurances that mean nothing. Still going thru the process of receiving credit for the criminal charging that Spectrum does on a daily basis. Hopefully one day this company will face federal charges for its business practices.

I visited the location to return my equipment after recently ending my service due to a move. I…read morebrought two boxes of Spectrum equipment and expected a straightforward return process. Upon entering, I waited to be assisted and was then told by the customer service representative that they could not accept my return without a valid ID. This was frustrating, especially considering I never needed to show ID to begin my service, nor to make monthly payments over the last decade. I explained this to the representative, but was referred to a manager who reiterated that without ID, they could not accept the return or provide proof of receipt. I even offered to verify my account information as a long-time customer to confirm ownership of the equipment, but was told that was not acceptable. Left with no choice, I left the Spectrum equipment at the store and walked away without any proof of return or assurance that it was properly processed. This experience reflects extremely poor customer service and a lack of flexibility or reasonable problem-solving. After being a customer for many years, I expected far better treatment and understanding. Very disappointed.

Excellent service!! Had a sudden issue with my iPhone where it would no longer charge. They were…read moreable to fix it in less than 5 minutes. It apparently had some lint jammed up in the port. They removed the lint and cleaned it with compressed air. They did this repair at no charge as a courtesy. I will be telling all my friends about this awesome phone repair shop!!

George checked my iPhone charge port and gave me an honest evaluation. He actually repaired it on…read morethe spot saving me money. Definitely recommend them for cell phone repair issues . Thank you !

I called because I was looking for a microusb charger, the guy who answered didn't even know what…read moremicro usb was I had to explain it to him...

Amazing service, Fahad had me in and out in about 25 minutes as he promised over the phone. He was…read moreable to repair my iPhone 14 front and backglass and he gave me a warranty on his repair. EXCELLENT SERVICE, BEAUTIFUL SHOP, and GOOD PRICES.

Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

On March 1, 2019 we switched over to sprint under false pretext. The sales agent was fantastic,…read morebecause I believed 150% what he offered... he stated Sprint had great customer service, more towers, ability to talk and search the net (data and talk), best monthly rates, unlimited talk/data, BOGO's on all phones, etc... The offer I went with was BOGO, purchase an i-phone XR, received an other XR free (not really look at fine print), received $200 for switching over from current carrier to them, received 2 additional LE phones because it was a new account, plus the purchase of the new Galaxy for $5 for a grand total of 5 lines w/ unlimited talk n data for $150/ mon. If I was not satisfied I could cancel within 14 days w/o penalties. Well, reception was horrible!!! And as it turns out, they are an AUTHORIZED dealer (MayComWireless) and corporate will not even listen to you. It now has been 48 hours and I have received the run around from the store, their staff and the manager. Needless to say 72 hours later and still no refund, no manager, no customer service, no one willing to assist! So to sum it up; DO NOT switch to SPRINT, if you do then make sure it's CORPORATE!