We came into this store for a new iPhone for my 76-year-old mother. Juan helped us with extreme…read morecare, friendliness, and patience. I would recommend this store and Juan especially to anyone.

Staff greeted us right away, quickly addressed our questions, and had us on our way in a timely…read moremanner. Facility was clean and well maintained both inside and out.

Came in with a need to transfer 3 phones from AT&T to Verizon. Ended upgrading all 3 phones to new…read moreiPhone 14. The transaction was lengthy and complicated. We paid for the tax on the phones (all we were told was due at the time) at the store (the remainder on the phones would be charged over the next 30 billing periods). We were also advised that the initial Verizon billing would have charges for 2 billing periods (the current and the next in advance) as well as one-time $35 charges for each phone. All of that was properly communicated and understood. Upon returning home and looking at the details of the invoice from the Victra store, we were charged $30 each for the 3 phones as a set up charge by the store (separate from the $35 per phone initial fee charged by Verizon on their first bill). This $90 in fees was never mentioned or disclosed by the sales girl. I've later come to learn that this is a fee not charged by Verizon corporate stores. Victra is an authorized Verizon dealer, but not a Verizon corporate store. So buyer beware at Victra. While Deanna was helpful in setting up our phones and new Verizon account, her failure to mention these fees was 100% shady. Don't let them charge you or just take your business to a proper Verizon corporate retailer.

So we were down on for a week for Spring college baseball and recently converted 3 lines from…read moreprepaid to postpaid (Verizon) via chat and over the phone. A NIGHTMARE. So decided not to try that with my son at college so we did it when we were together in Florida so we went to a store. THAT. iS. THE. WAY. TO. DO. IT. Brought in the phone. ACE took the time, spent about an hour (didn't get paid a dime since I bought via chat). No technical glitches like the 3 other phones. No extra line fees like they charged me....man...what a blessing. Thank you ACE.

Came in with a plan to upgrade to another Samsung phone and Jose took 2.5 hrs to get me not only a…read morenew iPhone 16, but a apple watch and lowered my bill .Since it took so long we had the pleasure of also hanging out with his co workers. I love this store and how everyone is always so nice and helpful. I will be back!

Javier and Muhammad were helpful, Professional, and service…read morewas outstanding. My little girl is happy she got her new phone activated. Thank you.

If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

First, I was happy with their repair, and the professionalism of their staff. What kept them from…read moregetting five stars was I first called for an unofficial quote, low balled to get me in. Once there I got a quote in writing, slightly higher but okay. When it was ready I got an email that it was ready but with a higher amount. If your amount is going to be higher than the written quote you get when you drop it off, they should call you to get permission to proceed. They did not, but it was still within my budget range. When I went to pick it up, he looked at his screen, and said, "Whoa, this should have been about $400 more." I almost had a heart attack. I could have bought a new one for that, it was a cracked screen on my iPad, I would have just put a screen protector over it, I could still see and it worked fine. He was able to get it only slightly higher than the written quote, he said I could pick it up the next day to see the manager to see if the original written quote could be honored, but at that point I just wanted my iPad back because I was afraid the manager would say I couldn't have it for less than the $400 more price. I believe I should have gotten it for the amount in writing when I dropped it off because they did not call me to ask permission to repair it for the higher price, but I was just grateful to get it for an amount in my budget. So in the end, great work, professional kind staff, just make sure they know if the price will differ than the written quote they must call you to get permission to proceed with the work. I got four prices, all wildly different. I would use them again as long as they know I am on a budget unfortunately and I would need to know if the price changes. But great job on having kind staff in these days!

Richie and Joshua were absolutely great to work with. Fixed my phone quickly and helped me work…read morethrough some technical issues. I would highly recommend!

If you've ever been to an Apple Store before wipe that out of your mind, this place is nothing like…read morethem. Slovenly, sloppily, dressed employees, children, running around screaming AND bad service 3 to 4 hour Wait just to drop off a repair. The place is only half full, I'm so disappointed. I've always been so impressed with Apple. This is a disgrace. So much for AppleCare. Perhaps if I only visited New York City Apple stores before this one is the reason for my immense disappointment. After all this is Florida.

After having my screen replaced I canceled my apple care because having to pay for a replacement…read moreafter having apple care without a single issue for 6 years is robbery. I noticed the screen is not the same, it's not as sensitive and I bit more sticky. I dropped my phone once and it's cracked again. I hate android but having apple will cost you, that's the lesson (: