Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

If I could give them zero stars I would I ordered the phone on the 3rd it states on their site 2…read moreday shipping I paid with affirm and it took an extra day because of that so on the 5th I contact them and they assure me my phone is sent out go 2 more days no tracking number and they get the tracking number as soon as they send it through to be picked up so Once again they're so sorry they will send me a case and screen protector for my trouble well and I said if it's not sent out I may cancel it I was without a phone this whole time and they said I said cancel it which I never did and I have the emails stating that I said I may cancel I'm going to look at phones I have all the emails showing this, lets move to the 12th I promise it's sent here's a tracking number ok well then they say they canceled it well yes they had to because they had no phone to send so lets move to the 18th the phone arives a glass front and back phone sent in a bubble wrap bag open it screen cracked s pen won't respond speaker for calls won't work they said we could refund you like I would trust them to do anything at this moment I went 2 weeks without a phone and I have pics of everything every email they'll say well you said you wanted to cancel show me where I said cancel my order and even when I said I may abdel says no it's coming I promise you I don't think they ever had the phone in the first place then Abdel says I'm just an employee and I pull their LLC and business license he's on both I would never do business with these guys they are not honest the business has been in 3 names since 2023 I have both papers from the state to show that these are not honest people and I'll warn everyone that tries to buy phones from them do not do it they may be able to fix phones and I think they sent me a phone from a crackhead or something because the phone cracked on one corner nowhere near the speaker oh and not only did they use a bubble wrap bag no insurance on the shipment who does that and I have papers showing that they're yeah send it back so I never get any money and I get nothing for trusting your companies website 2 days 3 with the affirm mishap ok why did it take till the 18th buyer oh and did I mention when I called they told me they sell 300 phones a day and they had to call the warehouse to see what the issue is it's a LLC with one location I don't think they could tell the truth to save their lives oh and I forgot they said it was a verizon phone nope att an all glass phone 1000 miles lets put it in a bag that should work and they tell me we do it all the time look at the shipping bag and I made sure it still had they company on it

I've been coming to these guys for years with all my phone issues. They are the most affordable…read morearound and always do an amazing job!

This guys are great they took care of my broken iPhone when Apple told me it would cost 3 times…read morewhat they charged and it was local! Will do business with them again and I highly recommend them..

I normally do not leave negative reviews unless I encountered awful service or dishonesty. 2 Months…read moreago my wife and I went to the T-Mobile store on Cypress Gardens Blvd in Winter Haven, Fl. We we went there for the sole purpose of upgrading our iPhone 14 to the iPhone 15 Pro Max. We didn't want or ask for anything else. We were there for quite a long time for a phone upgrade but we really didn't notice at the time. A couple of weeks later I noticed that our bill was much higher than the previous month. That's when I learned that our sales rep had added a few things to our account that we did not want or ask for. First she added two cellular iPads. When I questioned her while were at the store she told us that they were free. They weren't free. That cost us an additional $800. T-Mobile would not let us return them because 14 days had passed. She also added 2 lines and insurance to the iPads and phones which I again did not ask for or want. our bill jumped from $130 to $337. We paid off the phones and ported our numbers to Mint Mobile. I can understand honest mistakes. However this was blatant dishonesty.

This location is very slow. If you come here you need to plan to stay all day. Just stopped in to…read more get a new sim card for my mom's phone and been here 1 and a half hours and still waiting. If my mom did not need her phone working again we would have left. This is not acceptable.

Do not buy a phone from them they will SCAM YOU!! Went in on February 18, 2023 because my phone was…read morehanging up on people when I was on speaker. Sales person put in a new Sims card done with my phone. Tries of course to get me to upgrade my phone and I will never upgrade my phone with Verizon because I have had them scam me in the past. But my 20 year old daughter wanted to update her phone. We have a quote from the sales guy named Ray R. We specifically asked this person, at least five or 10 times that there was gonna be no additional fees to this phone with this promotion that he was offering. And he told us that amount of times that there was gonna be no additional fees on our bill except a one time $35 fee, which would be on the next billing. So guess what we get the bill and they're charging me the full $1100 for the phone. Call Verizon and they told me that I need to go in store and talk with the person. Walk in the store and might be a coincidence but the sales guy that we dealt with walked in the back so I dealt with somebody else at first. Once I started talking how he scammed us, he came out and started talking and I told him he was full of shit. Well, once the word shit came out of my mouth they both told me that we don't have to talk to you anymore. You can leave the store. Why because you know that I'm right! The sales agent Ray R proceeded to tell me that I wasn't listening that day And that he has nothing to lose. REALLY because I'm pretty sure you Ray make commission off of that sale. I am pretty sure I was listening since I've been through this with Verizon in the past with myself and I was not gonna let my daughter get in the same situation and I'm a 50 year old woman, so I'm pretty sure that I was listening to everything that you had to say young man!! And you said multiple times that we would not have to pay anything outside of the $35 fee on the first bill. I have the bill you can see in parentheses where they credited the $1100. Needless to say, I was not very pleasant to them after they accuse d me of not listening . AND YOU CAN BET AFTER 17 + years you can thank Ray that you Verizon just lost a great customer with the lack of scamming and rude customer service!!

I was very impressed with the service I received here. Allen P helped me with my phone, answered my…read morequestions and helped me figure out solutions to several billing problems. I will be returning when my contract expires in November. Great Job Guys!

I walked in explained my cell phone was being attacked. He took a look, and told me the base price…read moreand it should take approx 30 minutes. He called and it took only 20 minutes, my phone was back to working again. I will recommend this company. They did everything right. They are trust worthy. Very professional. They were recommended by spectrum. I can see why.

If it weren't so frustrating, I'd consider my experience with this place almost funny…read more Needed a phone battery replacement. Walked into the store in late October. 3 employees there, zero customers. Still took like 40 minutes to explain to them that I need a battery replacement for my phone. They were chit-chatting about anime and washing machines and ignoring me like the cast of Clerks. I paid that day. They were supposed to call me when the battery came in. A month later, still nothing. Emailed them with my ticket number and asked where we're at. Response: "What iPhone is that for?". I don't use an iPhone and told them so. Again. Ghosted. A week later, I email them again, requesting a refund. I get a quick response with lots of apologies. Says he'll refund and replace the battery for free if I come into the store. I'm not worried about the battery, just want a refund. Ask for the funds to be refunded to my card. Ghosted. 6 days later (we're now well into December, btw), I go to the store today to get my refund in person. "Open" sign is lit up. Door is locked. Lights are out. Their closing hour on the door is 7pm. It's 5:30. I email them again and finally get my refund, without me having to come into the store. Go elsewhere